Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Effective and thorough

Effective and thorough, saw us through until move in date and beyond.

Rees · 1 September 2026

★★★★★ 1/5

Trustpilot

If i could give 0 star i would

If i could give 0 star i would. My wife rented a property in Arthur street Kenilworth on a 6 month lease. She paid the 6 months up front from memory October 2017. There were a few issues with the house, shower,garden,painting all were going to be resolved before she moved in but wasn’t. The person who produced the inventory even noted this. I actually repaired the bathroom lights and unblocked the shower which was full of hair and soap. Moving forwards circumstance changed and my wife no longer needed the house so came to an agreement to hand back the keys in the January 2018 with the understanding of a moths rent and fees. She recieved all but £150 which was said to be for cleaning and gardening. My wife disputed both due to her mum cleaning the house and the inventory had said the garden was over grown with it being winter months the garden hadn’t grown anymore. Leaders came back and said that they would pay back £120 keeping £30 for cleaning still disputed but accepted by my wife. We have still not recieved this money. So you can see why we feel ripped off.

Carl · 25 April 2019

★★★★★ 5/5

Trustpilot

The company operates professionally and…

The company operates professionally and honestly . Are a civil careing authority

Keith · 31 August 2026

★★★★★ 5/5

Trustpilot

Leaders, amazing 👏

I found the whole experience of dealing with Leaders (Rent) absolutely brilliant, within a week I am in my new home. It's fresh clean bright and well maintained. I have been kept abreast of all of the dealings from start to finish, really pleased with them....

Simon · 18 August 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague!

Nightmare. Unannounced inspections, incorrect leasing documents, multiple fees (a renewal fee was charged to me despite the fact that they were the ones who got the lease agreement wrong in the first place and had assured me that they would extend it (to the originally agreed lease duration) without added costs. Filthy flat, and then and the nerve at the end of my tenancy to charge me £500 pounds to get it cleaned and then when I disputed they tried to charge me £120 for arbitration. They are the dodgiest real estate agency I have ever had the displeasure of renting from. Save yourselves from this nightmare before you get stuck with them. Special mention to Gary topham who took 6 months to get an unsafe balcony fixed and charged me for new lightbulbs despite the fact that the electrical wiring wasn’t working (something no one fixed during my tenancy), Charmaine tucker who held inspections in my apartment without informing me and then called me in a huff about not letting them occur (the nerve) and to Jamie Abbott who gave me an incorrect contract (not once but 3 times- picking up the keys took me about 90mins with his blundering about). I’ll be making a formal complaint to ARLA about these unethical practices.

PA · 9 April 2019

★★★★★ 1/5

Trustpilot

See response to Leaders reply

Since I had to vacate a property I rented through Leaders Bromsgrove. I have received nothing but unacceptable and unprofessional service from them. As I was getting nowhere with the Bromsgrove branch. Even the manager was telling me things were in hand and they weren't.I contacted their head office. To say they did not want to help, but just pass the buck is an understatement. They actually said we do not get involved and leave things to the local office you rented the property from. I vacated the property on the 12th January. Handed the keys back on the 17th January and am still waiting for my deposit and other money to be paid back into my account. My advice is do not have anything to do with Leaders under any circumstances.Response to ReplyEverything on Leaders Reply was fudged, spin, fake new. Whatever way you want to read it.The most fabricated part of their reply was saying Steph Dunkley got and immediate resolution. This is completely untrue. My issues mainly get my monies back took more than a week. I was eventually informed by Leaders they would not give me monies owed until the landlady gave them the rent paid back. I pointed out my contract was with Leaders. I paid the rent to them. They should pay the money back. What was happening between them and the landlady was their problem. Steph Dunkley is the type of person who talks over you, does not listen and uses this method to make you back down and go away. Unfortunately for her I did not. Thankfully they eventually paid and I do not have to have anything to do with Leaders.

Shane · 13 March 2019

★★★★★ 5/5

Trustpilot

Excellent service provided by both…

Excellent service provided by both Fiaza and Trinity. We were kept informed throughout the process from viewing to getting the house key (with a very nice welcome box with sweets). Leaders is an excellent letting agent. Thank you

Luke · 7 October 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Leaders Lowestoft…

I cannot recommend Leaders Lowestoft enough. They have looked after my property portfolio for many years. Everyone at the Lowestoft office is very helpful. Nicki Meaker is excellent. She gets any issues with the properties sorted quickly and always with a sense of humour, something that is missing with most people these days. They have always provided good reliable tenants and keep me well informed of what is happening.

C · 17 February 2022

★★★★★ 5/5

Trustpilot

A Thank You to My Property Manager!

I am immensely grateful to Paula for her exceptional assistance and professionalism. Yesterday, I found myself in a blind after locking myself out of my house in the morning. Despite my efforts to resolve the issue after work, it was too late to visit the branch to borrow a key. Understanding my situation, Paula went above and beyond her duties to come to my aid in the evening. Her prompt response and willingness to help outside normal working hours not only allowed me to access my home but also provided great relief in a stressful situation(it was so cold outside and I will become homeless). I am truly appreciative of her kind and professional approach, and her actions exemplify her dedication to supporting tenants. Her assistance in my time of need was invaluable!

Ran · 16 January 2024

★★★★★ 5/5

Trustpilot

The agent was well-organised

The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support .

Mihaela · 23 May 2026

★★★★★ 5/5

Trustpilot

I had the incredible pleasure of…Millie is the one to trust. Five stars are simply not enough to reflect the level of satisfaction we've experienced.

I had the incredible pleasure of working with Millie at the Belper branch during our relocation from Dubai to the UK, and I cannot express how impressed and satisfied we are with her outstanding service.From the outset, Millie demonstrated an exceptional understanding of our needs. She not only located the perfect house in the desired area but also went above and beyond to facilitate the entire process for us. Given that we were unable to physically view the property, Millie arranged an incredibly detailed video walkthrough, providing us with comprehensive insights into every aspect of the home. This level of dedication and thoroughness made us confident and happy to proceed with the process.What sets Millie apart is her commitment to the overall relocation experience. Beyond simply helping us find the right property, she patiently addressed all our queries and concerns about utilities, insurances, and internet services. Her wealth of knowledge and willingness to assist in every aspect of our move truly set her apart.Having worked with specialist location companies in the past, I can confidently say that Millie's level of professionalism and customer care exceeds industry standards. She has a unique ability to guide and support individuals through the complexities of moving to a new country. Millie is not just a property consultant; she is a relocation expert who goes the extra mile to ensure her clients have a seamless and stress-free transition.I cannot recommend Millie highly enough for her exceptional service, attention to detail, and genuine care for her clients. If you're looking for someone who not only understands your housing needs but also guides you through the entire relocation process with expertise and warmth, Millie is the one to trust. Five stars are simply not enough to reflect the level of satisfaction we've experienced.

Dal · 16 January 2024

★★★★★ 5/5

Trustpilot

I really cannot believe the bad reviews…

I really cannot believe the bad reviews on repairs and how rude staff are my repairs are fixed the same day or the next day all the staff and my landlord are fabulous great estate agents!

Shannon · 19 October 2026

★★★★★ 5/5

Trustpilot

Viewing

I had the viewing with Jake he was really helpful. He was very friendly and called me twice to check how long it would take me to reach. He answered all my questions and took time to explain. I would recommend the team for rental search and viewings

Glory · 2 August 2026

★★★★★ 5/5

Trustpilot

Tierney Sutton

I’ve dealt with leaders a lot over the past few years with many different employees over this time. The current bunch are all great with all of them happy to help if Tierney isn’t available. But the whole time I’ve dealt with Tierney she has been amazing. Nothing is to much trouble, she is very direct in getting things done and always comes back to me with any answers I’ve enquired about. Leaders are very lucky to have her on board and she is a great credit to the company. Thank you Tierney for everything you do and I hope your here for many years to come.

Niki · 15 January 2024

★★★★★ 5/5

Trustpilot

Exceptional service from Leaders

I recently moved with Leaders Sovereign Harbour Eastbourne and I have to say they were amazing getting me settled in, especially Craig who I dealt with personally he made it a stress free and efficient process, very professional and approachable, There was always a friendly atmosphere whenever I was in the office, I would highly recommend using Leader again, A big thank you to Craig and the team.

Claire · 6 April 2022

★★★★★ 1/5

Trustpilot

The agents for the worst experience of your life..

I really wish I could give Leaders zero stars and warn each and every person going with them - especially the Western Road Branch in Brighton. Unless you enjoy hell and stress! I moved into a flea infested property where fleas were visibly jumping around the furniture and on to my body, not only this I requested a private garden - this being an absolute need and a 80% deciding factor of the property I picked (and was told several times I asked upon viewing and before signing the contract, that the property had one) to find out AFTER moving in, that in fact the garden was shared. After 2 months of the flea infestation not being sorted AND NO APOLOGY. I was luckily able to end my tenancy agreement and move out. Despite having only lived there for 2 months and the state and unhygienic conditions of the property, I was offered no compensation and was then further hit with nearly £200 of cleaning charges, including that of a de-infestation charge for a property I never even infected with fleas. The service provided by almost every member of staff was poor, with one manager refusing to return my calls for 3 months (I still am yet to have one of my several calls returned by her). From the onset the service was despicable and the staff were so incredibly rude, with one member being very rude to my partner who had to call as all my emails and calls were being ignored. All members of staff deceived me and offered no help or apology. I am still waiting for a formal apology and am still being harassed by them, even my formal complaint to their complaints team got ignored. There is so many more problems with Leaders I could list but this would cause this long post to be much longer. I was advised previously avoid leaders and I REALLY wish I’d listened. So if I can stop even one person from going ahead with them and protect them from absolute hell, that’s great! I will be looking for report them to environmental services and their trade union. Please do not go with them.Final note - in reference to the previous review, I was also pushed into a no deposit option which is not at all a good thing as they state!

Anna · 5 February 2019

★★★★★ 2/5

Trustpilot

Very poor service

Very poor service. We were booked in for a viewing on a house at a time suggested by Joyce, only to be advised she had 15 minutes as she was due at another appointment in Evesham. Once we’d agreeed that we wanted to proceed and let the (briefly) viewed property, Adam was very helpful over the phone in processing our application etc. However, we did not receive any updates on how things were progressing, or whether our proposed move date would be ok. We were also pressured into taking the no deposit option (which we did not want at all) and were told that the landlord wanted this as we had a cat. Once moved in, there was an issue with our (only) toilet and it would not flush. A plumber was sent out promptly to look at the problem, and advised he sent Leaders a quote for repair. We have been chasing for a week now, and still have not heard back. I am 19 weeks pregnant, so a non flushing toilet is not ideal!! Leaders have not responded to any of our emails or phone calls. Over all, very disappointed about being pressured into a money pit no deposit option we did not want, and very poor service concerning issues.

Kayleigh · 4 February 2019

★★★★★ 5/5

Trustpilot

Aleyna

Aleyna, Selwin abd Macey have been absolutley amazing troughout the entire process. Their support, communication and professionalism made everything smooth and stress-free. Thank you Leaders team.

Iulia · 22 May 2026

★★★★★ 1/5

Trustpilot

Problems getting deposit back

Leaders Bromley.Extortionate prices and fees to begin with. One of the most expensive in the U.K. when we moved out they asked us to professionally clean the house, carpets, windows and oven which came in at a cost of £800 so we did what we could afford. We got the windows and carpets cleaned professionally.On move out they asked for our receipts of professional cleaning.I cleaned the place over a week. It was spotless.They took nearly two weeks to give us back a response on our deposit. The check out report said there were some smears to glass and a few cobwebs. Literally two cobweb strings which l believe occurred over the four days it took for the check out report to be done.They took photos of underneath the oven hood which was not in the check in photo and close up of inside the oven again the photos for check in were of the outside of the oven only and from a distance.I called the deposit scheme who said that l should dispute. It would take up to 8 weeks for a dispute to go through.Leaders did this a fortnight before Christmas and were incredibly rude from the moment we questioned the check out report.In the end we took the hit of £140.I rarely leave reviews but this company in my honest opinion is exploiting the housing crisis in London and making money out of renters on dubious charges. If you don’t use their cleaning company they charge you.Who is going to give half their deposit to Leaders cleaning representation after paying almost £700 to sign the contract.Also most of us need the deposit for our new property.Shame on you Leaders

Emma · 20 January 2019

★★★★★ 1/5

Trustpilot

Worst letting agent in Croydon

Please give option of zero star . The worst letting agent in Croydon is leaders. Got a property to rent from them and paid holding fee of £378 on Thursday the 10/01/19 And had a call from them on Friday the 11/01/19 to say the landlord withdrawn the property from the market . Up till today the 19/01/19 Am still waiting for refund and we need to pay for another property to move at the end of the January. I think this south Croydon branch is a scam. Please avoid this agent

Linda · 19 January 2019

★★★★★ 1/5

Trustpilot

Toxic Practices (Cambridge)

The biggest problem with the way Leaders do business is that they do not consider themselves to be true intermediates between landlord and tenants but instead represent the interests of the landlord only. After all, the landlord is their long-term customer with an endless supply of new potential tenants coming through the city. We paid them hundreds of pounds and entered into a contract that in part obligated them to, for example, make sure that the appliances in their property actually worked, but when actually asked to do so they would invariably hide behind a 'lack of authorization' from the landlord (edit: as Leaders points out, the contract was with the landlord, with Leaders acting as a go-between for us. I think the point stands.). This included refusing to fix our flat's only electric heater, which was broken when we moved in, for most of winter. They dismissed or ignored our emails about it from September through to MID JANUARY, sending someone only the business day after we filed a formal complaint with The Property Ombudsman. We met similar resistance to fixing the flat block's front door and gates which remained unable to be locked for months at a time. We were denied service on our ancient hoover when it didn't work, being told that it probably wasn't broken because "Henry hoovers are very reliable". It was not a Henry hoover. (When I eventually bought my own, also not Henry, hoover to replace it they assumed it was theirs on inspection and accused me of stealing it when I moved out.) Each time when pressed they cited a lack of authorization from the landlord or property manager. How can they claim to represent the interests of their tenants if they are entirely unable to execute the primary service they provide us, which is to resolve these exact issues? We even asked to be included in the conversations with the landlord or property managers at one point so we could try to get it sorted out ourselves, and our request was ignored.On moving out our inventory report noted nothing that required deductions from our deposit, but they spent 2 months refusing to return our money while "deciding" if they wanted to pursue deductions "not covered in the inventory". Over time their list included, as I mentioned above, me stealing my own hoover, furniture being left on beds(???) by their own cleaning service partner that they contractually required us to hire, and other nonsense. We ended up opening yet another formal dispute, this time through the deposit service, and Leaders finally returned our deposit in full, of course only on the final day the dispute required them to.There were also smaller only moderately annoying things, like realizing several months into our tenancy that they didn't actually have an emergency set of keys to our flat and needing to borrow one of ours to make a copy, or emailing us asking when we'd send them moving in documents we had already sent them.On my Google review, which contained a lot of the complaints I've made here, they replied saying they "aim to provide our Tenants with the highest level of service throughout their experience with us particularly when issues arise" and "do not believe that Leaders have acted incorrectly during the management of your tenancy or during the deposit release process". Yet to get anything major done we had to actually invoke oversight organizations that could hold them accountable and force them to do the job they agreed to do, and after we did that the landlord was suddenly able to provide that authorization, or their list of complaints absent from the inventory report that could have been brought to the deposit arbitration vanished. It's actually worth heading over to the Google review and reading their response in full, it does a great job of further illustrating this point. It also contains their framing of the events I have described here which will better inform your opinion. I can't link it here unfortunately. (edit: they have since deleted the reply.)The only way tenants can change the more parasitic members of this industry is to call them out honestly and vocally on their practices. Leaders are lazy, disorganized, unprofessional, and unwilling to do basic and required work until forced to. They themselves will say they are happy with the service they provide when they let major issues with their properties go unresolved for months while they sit on their hands waiting impotently to be authorized to do anything about it.As others have mentioned in other reviews of them, they also spring ridiculous admin fees on you when you're moving in. Definitely not unique to Leaders but toxic anyway and made more laughable by their refusal to ever actually do their job.

Kevin · 15 January 2019

★★★★★ 5/5

Trustpilot

Great service

Olivia has been great and efficient. She is always quick to reply her emails and has been a great help to this whole process. I now have my lovely home because of her professionalism.

Kwame · 30 September 2024

★★★★★ 5/5

Trustpilot

This is a review for Harry Hayes who I…

This is a review for Harry Hayes who I have just started to work with for the maintenance and check out/in of tenants at my flats. Harry is a very efficient person and deals with every detail which is great for me as I am a detail person. Plus he is super efficient which I also like. Great to be working with him hope he stays.

Zena · 30 June 2022

★★★★★ 5/5

Trustpilot

Tierney Sutton.......Simply the Best!

Tierney Sutton.......Simply the Best!Tierney has looked after us and managed our properties so well over the last few years. We would like to thank Tierney for everything and can thoroughly recommend her management skills.Many thanks.

Mr · 13 September 2024