Leaders Bracknell reviews

★★★★★ 1/5

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Guildford Leaders DO NOT USE THEM!!

Guildford Leaders - Rude - Unhelpful - UselessI would give a 0 star but that option was not available. We rented though Guildford leaders last year and the service which we received was disgraceful. (Friday) Moving day turn up to a extremely dirty and grimy house, sticky and soiled cupboards and faeces left in the toilets . Electrical wires loose and dangerous in the bedroom . Melted ceiling caps on the ceilings .No agent present to hand over . They apologised and told us that they could have a cleaner over the following Monday (totally unacceptable on your 1 day move day!) In writing Leaders said that when we leave the property in the same condition we moved in - as if we are that disgusting!A few months in the freezer brakes and ruined all our food . That took them over 2-3 weeks to replace . A few more months in the boiler went . I'm pretty sure that was over a week before they even called back . Left with no hot water or heating in the winter month. Every phone call made felt like we were pestering them and they could never tell us exactly when things would get sorted and no apology for the time it was taking. After a year and several house checks which all came back 5* the landlord decided to move back into the property so we had to look for somewhere else. There was no help from Leaders to find a new home. Our deposit took well over a month to get back. And surprise surprise they wanted to deduct money out of our deposit we were charged £90 for 'Cleaning oversights' what a pile of rubbish. In the end we just wanted to do what ever it took to get our deposit back and never have to deal with them again. Im sure every branch isn't as incompetent as the Guildford branch but i would certainly never touch them with a barge pole.Sophie

Sophie · 10 August 2018

★★★★★ 1/5

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The Nightmare that is 'Leaders Kenilworth'!

The Kenilworth branch has handled our rental properties on a ‘fully managed’ basis for a number of years and we have had to endure a raft of mismanagement issues, some of which I have itemised as follows:We were charged for the replacement of some damaged fencing on one of our properties. We were not contacted, there was no consultation, and we subsequently discovered by reference to the land registry that the fencing was on the neighbour’s boundary! Similarly, a wooden shed was replaced at the request of the tenant without consultation.On one occasion a tenant was allowed into a vacant property, without our knowledge, prior to the commencement of the rental agreement in order that ‘they could undertake some decorating’ Leaders organise tradesman visits for the most trivial reasons. We were once charged for having a tradesman instruct a tenant on how to use the washing machine although the instruction booklet was available. Another tradesman to clear some moss on a roof.We arranged to replace some windows and doors at one of the properties. The tenant understandably requested notice in order that she could organise a cattery. I confirmed the installation date by email to Leaders. They telephoned the tenant and gave the wrong date resulting in the tenant having to pay for two visits to the cattery, the weekend advised by Leaders and the following weekend which was the correct date. They seem unwilling to negotiate realistic rental increases, preferring to align themselves in the tenant’s interests rather than the landlords.Leaders signed us up for a ‘Rent Guarantee Scheme’ at additional cost without our knowledge. We had to request cancellation.You get visit inspection reports from Leaders which state that everything is fine and dandy but then when the tenant leaves you find damage and numerous items needing attention. Leaders do not enforce contractual obligations on the tenant, they are happy to see it slip under the radar. An example being that if the tenant has a pet then it is their responsibility to have the carpets cleaned. You have to chase it up yourself to get anything done.It is the tenant’s responsibility to carry out a thorough cleaning at the end of the tenancy. If the tenant has done a poor job Leaders are happy to arrange professional cleaning but then find reasons as to why the tenant should not be chargedOn one occasion, on examining a bank statement, we discovered that the rent had not been paid for a couple of months. Leaders had failed to spot it!Their Inventory checks are not worth the paper they are written on. We discovered too late that a leaving tenant had removed an electrical item. Another removed some rugs. The deposits had already been returned to them. Leaders then arranged for the replacement of the items and then invoiced me!I received a ‘final demand’ from the local council for unpaid council tax. Leaders had failed to advise them that a new tenant was in place but promised to do so. Two weeks later I received a court summons from the council, Leaders had still not contacted them.Leaders continually change their staff. Unfortunately, Leaders do not advise you of the changes, so emails to them go unanswered. In the end I found the whole rental business far too stressful, it seemed I was spending half my time in trying to resolve issues, albeit I was paying Leaders nearly £100 per month, for each property, for the ‘fully managed service’. The hassle in dealing with Leaders and the change in taxation for Landlords made my mind up, I sold the properties.

JohnyCash · 5 August 2018

★★★★★ 1/5

Trustpilot

Serious lack of communication

My partner and I have been trying to let a house with this company. We were promised calls back when none ever came, and we'd have to ring up every day for an update which would require some other paperwork to be sent to them that they hadn't told us about previously. Been a very stressful time with still no move in date told about. There is a serious lack of communication by the tenants. I am so glad the property is managed by the landlord so we do not have to contact leaders once we have moved in.

Sharkbait · 2 August 2018

★★★★★ 5/5

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Smooth and supportive process with…

Smooth and supportive process with leaders

Kyle · 2 October 2026

★★★★★ 5/5

Trustpilot

best housing agency

If you’re looking for a trustworthy, dedicated, and skilled real estate agent, I highly recommend Malik. He made a potentially stressful process smooth and straightforward. I’ll be reaching out to him for any future house-hunting-related issues

Boluwatife · 18 August 2024

★★★★★ 1/5

Trustpilot

Traumatic experience using Leaders and their recommended Solicitor

The sale of my property took over 6 months to complete even though there was no chain and it was a cash purchase. I told Leaders I needed to complete before August 23 (Having accepted an offer in May 2023) as my mortgage was about to triple and that was the reason I was selling. I was assured if I used the In-house Solicitor (along with the Purchaser) then this would make the whole process quicker. I later found out that the Purchaser used a different Solicitor and the In-house Solicitor was in no hurry at all (despite my pleading with them nearly every day to push the sale through as quickly as possible). I would not recommend Leaders to anyone. The staff were always very polite but every time I spoke to a member of staff I was told a different story as to where we were with the sale process, even when they checked on line as to where the Solicitor was with things, it was completely different to what the Solicitors were telling me. The whole process was very very stressful from start to finish and I often ended up in tears through shear frustration. Very disappointing.

Ms · 27 December 2023

★★★★★ 5/5

Trustpilot

Jasmine Simpson - very professional

I recently dealt with Jasmine Simpson regarding a property i was interested in based in Tetbury. Jasmine was efficient, polite and very professional. She went out of her way to assist and provide me with all the information i needed. While the property i was most interested in was already let by the time i could view - I would definitely recommend her, and if the occasion arises, I will call on her in the future.

Candice · 14 June 2020

★★★★★ 5/5

Trustpilot

Trustworthy professional Leaders Sutton

We met Leaders in Jun’18. It was fantastic journey from searching a property for renting to making a contract thanks to Leaders. When we first visited Leaders, Jacky gave us friendly hospitality and made us feel comfortable and understood clearly what we wanted unlike other well-known agencies. Also Anni was very active and had a passion at her work while showing us a property so we were very satisfied during the whole process. Finally we not only got a right place in a short period time but also enjoyable journeyWe were lucky to meet them and appreciate to all of the Leaders Sutton team!S & J

Seunghun · 8 July 2018

★★★★★ 5/5

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I have to say thank you to Honey Finch…

I have to say thank you to Honey Finch for her professional standards. I really apparated her understanding and giving me real needed advice.I would indeed to talk in the near future concerning rental properties.Thank you for you help and advice.Miss Gina Rowland

Gina · 10 April 2024

★★★★★ 5/5

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We recently had a really positive…

We recently had a really positive experience with Leaders while arranging our rental property. The whole process was handled professionally and smoothly, with great communication throughout.

Matt · 16 May 2026

★★★★★ 5/5

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Property Let

Recently let my property with Lewis from Leaders. He is a credit to the company, always kept me informed, talked me through the process and the products offered. He worked super quick, as he had my property let with 24hrs. Thank Lewis, really appreciate your support through this

Lesantha · 24 May 2025

★★★★★ 1/5

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Landlords Beware

We had a very disappointing experience with this agency and ultimately decided to move to another agent due to the poor communication and unprofessional approach we encountered.

Ms.Khan · 8 May 2026

★★★★★ 5/5

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Friendly service

I went to Leaders looking to rent in a completely unfamiliar area (to follow a job). Kim was really friendly and knowledgeable about the area which was very reassuring. She got me a viewing in a property that met all my requirements before it went onto the public domain which meant I secured it with no competition. Couldn't be happier :)

Chloe · 16 December 2022

★★★★★ 2/5

Trustpilot

Repairs and heating put our baby at risk. Avoid at all costs..

Going in, couldn't be smoother, couldn't do enough for us. I award a star for how seamless moving in was.

Adam · 29 June 2026

★★★★★ 5/5

Trustpilot

Amazing property manager

Anna Burton is a massive asset to leaders , as our property manager she was always so helpful and even after moving out of our letting she is still in contact with us now helping us . Anna will always go above and beyond anything that is asked of her for her tenants . She is truly remarkable. Thank you such for all you have done .

· 1 April 2022

★★★★★ 5/5

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Nice service

Lillie is really friendly and always responded to us promptly.

Laura · 15 May 2026

★★★★★ 5/5

Trustpilot

I had a very smooth and positive…

I had a very smooth and positive renting experience. The whole process was professional, easy, and quick from start to finish. Communication was clear, and everything was handled efficiently. I really appreciate the support and professionalism throughout the process. Highly recommended!

Khizra · 11 September 2026

★★★★★ 5/5

Trustpilot

My experience with Leaders Northampton…

My experience with Leaders Northampton was in the hands of Lillian mainly. She and her team worked so hard to ensure we secured a place. I couldn't be happier with the outcome in the end no matter the struggle we went through from application process to receiving the keys. Though the process was a journey, it was quick and trustworthy. Leaders Team and especially Lillian have been very professional in their job and for the house side of it is excellent. Your outcome has been satisfactory and cannot thank you enough. Thank you so much for the encounter with Leaders as we enjoy our stay.

Jacqueline · 21 December 2023

★★★★★ 5/5

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I was very impressed with how smoothly…

I was very impressed with how smoothly our move was handled and how quickly we were able to move in to our new home

Ollie · 30 May 2026

★★★★★ 5/5

Trustpilot

Professional and helpful. Great staff.

My experience with Leaders Northampton was a brilliant one. I wasnt too experienced with the procedures but they made it easy and straightforward. My first contact with Leaders was Faith G. who conducted the viewings and she was very helpful and clear. In the office I also dealt with Lillian and Jolanta, who were exquisite and professional. Faith has followed my application from start to finish and made it seamless. Overall I would definitely recommend Leaders for their great and competent staff. 5 stars!

Alex · 20 December 2023

★★★★★ 1/5

Trustpilot

Letting Agent 'encouraged' us to gazump the asked for rental price !

We really liked the property, but it began to feel like the Letting Agent was already 'spending' his commission when we arrived. Clearly viewings had been set up to overlap, possibly to create an air of 'urgency,' & we were really shocked when he enquired what our rental 'offer was to be ? The whole experience left us thinking that even if we were accepted at the advertised rental price, (we weren't in the end) we might end up having to deal with this individual, or other Leaders 'slimey' people, during the life of the tenancy. Food for thought ...

Paulkentuk · 20 December 2023

★★★★★ 5/5

Trustpilot

I have had multiple viewing with Phoebe…

I have had multiple viewing with Phoebe and she is an excellent example of what an agent should be. She’s kind, helpful, knowledgeable and always gets back to me as soon as she can. Absolutely amazing staff

Keegan · 6 October 2026

★★★★★ 5/5

Trustpilot

5Star Service

My experience using Leaders to get a flat in Crewe was pleasant and positive. Professional excellence in how quick and effective the process was getting the flat and also settling in. Considerate and human as my needs and concerns were properly addressed and room was made for any adjustments for my convinience. Amy Williams did a fantastic job. Nice on phone and even nicer in person. Always helpful and willing to answer questions. It's 5star for me.

Ogar · 22 February 2024

★★★★★ 4/5

Trustpilot

desperately needed a place very…

desperately needed a place very conducive and habitable to lay my head. A friend recommended Leaders Luton to us. Though we have been dealing with different housing agencies, Leaders Luton was just out of this world. Malik Miah, the assistant branch manager, was so helpful to the extent that, he gave us and made sure our acquisition and transition into our new home was just phenomenal. The experience with Leaders Luton is one out of many. Thanks Malik

Yaw · 30 January 2024