Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe laziest and most incompetent bunch…
The laziest and most incompetent bunch I’ve ever had the misfortune to deal with. If staff turnover is anything to go by they’re as poor an employer as they are an agent. After almost 6 weeks I’ve not seen my £3000 deposit. And that’s for a property left in far better condition (and accepted as such) than at the outset.The property had contractors constantly fixing various long term problems that a coat of emulsion could fix. The landlord who lives overseas has spent a fortune on poor quality workman and a 24% bung to Leaders…..the bigger the bill the bigger the bung! No point in getting jobs done right in the first place. If my experience of dealing with Manchester office is typical…AVOID AVOID AVOID
David · 7 October 2024
Agent replied · 23 October 2024
Dear DavidWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotBilal Raqeeb, the best letting consultant to trust
Bilal Raqeeb of leaders(luton) is a letting consultant extraordinaire! From our first interaction to the successful completion of my rental agreement, Bilal demonstrated an unparalleled commitment to excellence. His expertise in the real estate market, coupled with a friendly and approachable demeanor, made the entire process a breeze. Bilal took the time to understand my preferences and tirelessly worked to find the perfect property for me. His communication skills are top-notch, ensuring I was always informed and confident in my decisions. If you're in search of a letting consultant who combines professionalism with a personal touch, Bilal Raqeeb is the one to trust.
Olaide · 7 December 2023
★★★★★ 5/5
TrustpilotReview for Justin
Would like to once again thank Justin, for his amazing support through our moving process and getting everything ready for us. Justin was always there on the other end of an email and responded to us quickly with any questions we had. We had the service of Justin’s support back in 2020 when we moved and we were lucky to have his help this November again. He is a real asset to leaders and hope he continues to support others in their new adventure. Thank you once again jasmine & Craig.
Craig · 7 December 2023
★★★★★ 5/5
TrustpilotOutstanding Experience
I recently had the pleasure of working with Bilal Raqeeb as my letting consultant, and I must say it was an outstanding experience. Bilal's professionalism, attention to detail, and deep knowledge of the market truly set him apart. He not only found me the perfect rental property but also guided me through the entire process with transparency and efficiency. His dedication to ensuring client satisfaction is commendable, making the entire renting journey seamless and stress-free. I highly recommend Bilal Raqeeb for anyone seeking a letting consultant who goes above and beyond to meet their needs.
Lawal · 7 December 2023
★★★★★ 1/5
TrustpilotDisgraceful company
Disgraceful company. We were tenants for over 6 years managed by Leaders, more importantly, Christine Reed of Leaders Sutton branch. We paid 6 months rent in advance twice a year, on time, everytime. We were never a problem. We treated the house like our own. 6 years on, we finally saved for our own house and agreed with the landlord to leave 1 month early - she agreed to refund us one full month. Christine Reed has been an absolute nightmare to deal with. I have to call 3 times a day, and shes either 'out for lunch', 'on the phone' or 'not in the office'. Obviously, a lame excuse to avoid my calls because I'm not bringing her any new commission. Absolutely disgraceful how you treat people, I hope Leaders management see this and fire that moron!
Krish · 29 September 2017
Agent replied · 20 September 2023
Hi Krish, thank you for leaving us your honest feedback about your experience with Leaders. We are sorry that you feel the service you have received has not met your expectations.After contacting the branch regarding your feedback I understand that after conversations between yourself and the Landlord it was agreed that the tenancy could be ended slightly early in July, and that the branch would be actively working to obtain any overpaid rent for this period from the Landlord. I understand there was a slight delay in getting these funds back to you due to Christine being on annual leave for a week, however this was processed as soon as she returned to the office the following week.I understand we were not able to carry out the check out process until the official end date of your contract (which is standard procedure for the end of a tenancy), therefore the earliest we were able to carry out the checkout process and take steps to return your deposit was the 26th August. Once the checkout was completed the findings were sent to the Landlord to decide whether they wished to claim for any deductions, and as per the tenancy agreement we are unable to release the deposit until we have written confirmation from the Landlord. As you were unhappy with the amount of time it was taking for the deposit to be returned to you, Christine sent two mediation letters to both you and the Landlord, and you were also advised that you could lodge a dispute with the TDS if you so wished in an attempt to expedite the process. The decision on the deposit was chased a number of times by the branch however due to there being some delays with the Landlords response, on several occasions we could not provide you with any updates, which we understand can be very frustrating. We eventually had a response from the Landlord informing us that she was not happy with how the property had been left, and that she would forward us the invoice for works carried out, in order to request a deduction from the held deposit. It is my understanding that you and the Landlord have spoken since and come to a suitable agreement regarding these deductions, and we will endeavour to withdraw any documents that have been forwarded to the TDS.We do apologise for any delay that occurred with the return of overpaid rent and your deposit, however please be assured that the branch did their utmost to chase this for you and to attempt to have the matter resolved as quickly as possible. The delays were unfortunately out of their hands. Please be assured that our staff do not deliberately avoid speaking to tenants, the Sutton office are a very busy branch and there are times where our Property Management Department are out of the office on appointments, therefore are not always available to speak via telephone- this is not a deliberate exercise to avoid speaking to tenants, and they will always endeavour to get back to you at the earliest opportunity. We are pleased that you have reached a resolution with the Landlord, however, should you wish to discuss this further, please contact the branch manager directly, who would be more than happy to speak to you. We wish you all the best in your new home.
★★★★★ 1/5
TrustpilotAvoid avoid avoid!!
Avoid avoid avoid!!! Appalling customer service, unscrupulous practices and bullying tactics to get money from tenants. I rented from Leaders for two years in a nice, well-maintained property with some minor niggles which I did not report as they didn't affect the appliances. I paid a little extra each month for the No Deposit Option to cover wear and tear.At every visit they rated the property is being in 'Good' condition, until it was time to move out.They offered cleaning and gardening services at an exorbitant rate, which I declined, and cleaned everything thoroughly inside and out myself. After check out, their agent went through the house rating the condition as 'fair' only, and I was presented with a 'negotiable' bill for cleaning, gardening and repairs. When I challenged them, they did not reply and hid behind their automated systems to avoid any accountability. The dispute was referred to adjudication even though I declined this option, they did not present all the evidence which I supplied to the adjudicator, including an exit video walkthrough of the property, legal definitions of fair wear and tear, and proof from the tenancy agreement that I was not responsible for much of what they were claiming for.While the adjudication reduced the amount, it was still a blatant money grab which I was not in a financial position to challenge through the Courts.At no point did they offer any alternatives or support me as their customer, they simply referred me to their automated system which is of course geared to make them money with minimal fuss.Reading previous reviews, this is clearly part of their unscrupulous business model in order to increase profits at the end of a tenancy. If for some reason you choose to use this company, report *everything* to them, no matter how trivial, or they will try and bill you for it when you move out. Take as many photos and videos as you can, as they will claim for the most minor things, even if they fall within the definition of fair wear.They are unaccountable, money-grubbing shysters, best avoided.
Phil · 6 October 2024
Agent replied · 23 October 2024
Dear PhilWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotThe sales team were so supportive and…
The sales team were so supportive and accommodating, they were professional,delivered on their promises and nothing was too much to ask. Perfect t with us being first time buyers. Kornelija was very open and honest about the house's sale conditions from the start, she even helped us find trades people for the work that needed doing on the house. Paul communicated with us well when it was unclear whether we would get our keys on the planned date. Our joy and excitement was shared. A very good experience.
Hazel · 6 December 2023
★★★★★ 1/5
TrustpilotTERRIBLE. MOULD. Stressful process.
MOULD. FALSE INFORMATION. Constantly having to chase people. Before we moved in constantly had to chase the negotiator in Walton on Thames branch that dealt with our tenancy for updates had to call multiple times and email many times to get a simple response. Francesca was the only one that was prompt and quite helpful when I called for updates even though she was not our allocated point of contact. Their tenancy management department that draft the contracts seemed more interested in going on their annual leave than actually sending us a tenancy agreement for us to sign and to review - felt like we had to be the ones chasing as if they didn’t want to actually move us in or complete this process. Extremely stressful as we didn’t know if we were still able to move into the property and weren’t able to review the terms of agreement before hand was rushed to sign this the same day after having to chase numerous times for a copy of it. Even once signed we did not get a SIGNED completed agreement until today!! We moved in 24th November and we’re told we would get it Monday 27th November no later. completely incompetent. Again we were given the wrong information and had 0 updates. And have only gotten this 12 days later. Upon doing the viewings, agreeing the tenancy and moving into the property we were told that the property is managed by leaders not the landlord. 12 DAYS after we have moved in and leaders have allocated us to a leader property manager they have mentioned in a two line email FINALLY sending the tenancy agreement that the property is managed by the landlord without any explanation, apology or acknowledgment that we had agreed to take the property upon the terms that leaders would managed the property. We agreed this for clear reasons as a tenant like mould that needs to be treated in the property. This is a NIGHTMARE.They haven’t shared any details of how to sort the huge list of maintenance issues with them they haven’t shown any care for any of the issues we have raised and they were clearly aware of for example the front door lock and handle is extremely loose and was mentioned on the viewing by the viewing Assitant and previous tenants. Again not dealt with. There is mould on the bathroom ceiling and all in the bedroom wardrobe which has effected my breathing as an asthma suffer and my clothes hanging up. We have water constantly dripping as the shower screen is damaged and this was clearly not checked or acknowledged on the check in or pretenancy check - if there even was one.Had to chase for us to be able to sign our half of the contract - we did not get a copy of the contact until 12 DAYS after move in. There is MOULD in our bedroom and en-suite which was present before we moved in no one has addressed this. We have a second Shower we can’t use as it’s boiling hot and the temperature controls do not work. I have burnt myself trying to adjust this.
Donalina · 5 December 2023
★★★★★ 5/5
TrustpilotLeaders are good overall. Will recommend
Communication from the start was quick and clear. Although the team made referencing overly complicated but I trust it was all for transparency. Will recommend. Sian our agent made sure things went smooth after showing interest during the viewing.
Pete · 18 September 2026
★★★★★ 5/5
TrustpilotAll the Lettings team at the Colchester…
All the Lettings team at the Colchester branch are very helpful, always courteous and polite. Nothing is ever too much trouble for them. I particularly want to single out Julie Preston, Robert Perry and the Chloes, I know there are two in Lettings - thank you to you all. They keep me in the loop throughout the process of finding tenants and throughout the tenancy, if the tenants have any issues such as locking themselves out of the property. If there are any maintenance issues, I am informed by phone if urgent or by email and they are always dealt with promptly. It matters to me that the tenants are comfortable at all times. I do not hesitate in recommending them.
Sara · 4 October 2024
Agent replied · 23 October 2024
Dear SaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Robert, Julie, Chloe and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotSimply The Best
Holbeach office provided a friendly and professional service particularly Michael and Hannah who kept me informed and updated at all times of the sale. It was a pleasure to deal with them. Phil
Max · 18 September 2024
Agent replied · 23 October 2024
Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah and Michael a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotHarsimran is brilliant
Harsimran is brilliant, I had no hot water or heating and she had someone over in the next hour! Brilliant service by Harsimran. She makes us feel comfortable when reporting any issues to her. Best property manager I have had. We are very happy tenants!!
Ed · 9 February 2024
Agent replied · 20 September 2023
Dear EdCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotNot impressed with Leaders at Croydon
Not impressed with Leaders at Croydon. Overall was unecessarily long to purchase house. I would try to avoid in future. Failed to advice seller of requirements, accepted no responsibility for failings in the process that meant it took 7 months. Basic guidance to sellers and buyers at start would held avoid basic errors made like; sellers ID not been with their solicitor. Luckily I do not have to pay them a fee. Finally completed on a Friday but did not get keys till Sunday...overal service was poor.
Antoinette · 2 August 2017
Agent replied · 20 September 2023
Hi Antoinette, thank you for taking the take to let us know about your experience with Leaders. We are really sorry to hear that you feel your experience did not meet your expectations.I have spoken to the branch regarding your feedback, and they have advised me that unfortunately on this occasion, it was a case of the sale taking a long time to get to exchange, due to the vendor taking longer than anticipated to answer queries and to get fully packed up ready to move out. Despite this being the case, the branch have assured me that they did their utmost to keep you fully advised at all times and make sure things progressed as quickly as possible. If you would like to discuss this further with the branch please contact the Croydon branch manager on 0208 686794 or email croydon@leaders.co.uk.
★★★★★ 5/5
TrustpilotWorking with Leaders Ltd as my letting…
Working with Leaders Ltd as my letting agent was really phenomenal, Mohammad Abul Ahsan did a wonderful job within a little space of time and efficiently tooI'm incredibly lucky to have Leaders Ltd as my housing agent.Without Mr Abul patience and careful thinking, i might have not successfully gotten a serene place of my own.All thanks to Mohammad Abul Ahsan
Kalu · 20 December 2022
Agent replied · 20 September 2023
Good aftenoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs. Leaders Southampton, however I suspect every branch. Zero communication, manned by robots, with no communication skills whatsoever. Probably staffed by people with zero intelligence, hence they secured the position. Actually a very sad company, unable to have a conversation. If you look at the response they leave for a review even then they cannot communicate and robotic response's. I would not recommend them either to sell, rent out my property or rent a property from them. You would get a more intelligent interaction from a five year old.Reply below exactly as expected!!!
Tricia · 3 October 2024
Agent replied · 23 October 2024
Dear TriciaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
TrustpilotOutstanding Rental Experience with Leaders
Our experience with Leaders was exceptional, thanks to Mia and Jade. They exceeded our expectations by being efficient and transparent throughout the process. The detailed information they provided from start to finish gave us confidence in their service. Their supportive approach made everything seamless and stress-free. We were impressed by Mia and Jade's professionalism, attention to detail, and responsive communication. We appreciated their flexibility, trustworthiness, and reliability. Overall, Leaders offers an outstanding rental experience. We highly recommend them for their commitment to customer satisfaction, integrity, and professionalism, and we are grateful to Mia and Jade for their excellent service.
Senay · 1 December 2023
★★★★★ 1/5
TrustpilotYour St Helen/ Liverpool branch have…
Your St Helen/ Liverpool branch have been a terrible and disappointing management. Since inception I have never experienced any good out of the business relationship rather it's been all nightmares. I'd soon take this up and make an official report to the necessary management bodies.The property is trashed, 3 out of 4 tenants not paying rent after the first month rent, they are asking me to go and chase the insurance when they have all the details needed for the insurance, they only want to make money and don't want to put in the work or care if the landlord is loosing money.This is the worst experience ever I'd send mails and will be totally ignored no response. My next review will call out names and will make sure to publish and chase this with all I've got.You can't treat people like trash and ruin their business, and don't even put in effort to show you want to help or remedy it.WORST MANAGEMENT EVER EXPERIENCED!
Myrealempire · 2 October 2024
Agent replied · 23 October 2024
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
TrustpilotLeaders Bromley…
I recently transferred a rental property to Leaders. Fiona Minnett, the manager of the Bromley office has been brilliant from Day 1. She and Alex Peters have my unreserved admiration for their help in refurbishing, marketing and getting the property tenanted in a remarkably short time. I have no hesitation in giving 5 glittering stars to the Bromley Leaders team with special thanks to Fiona and Alex.
Michelle · 8 February 2022
Agent replied · 20 September 2023
Dear Michelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotProfessional and kind
Selwyn and Lucy were both really helpful, kind and communicated everything I needed to know before viewing a property.
Paul · 23 February 2026
★★★★★ 3/5
TrustpilotFrom local company to national corporation
I inherited Leaders when they took over a local agent I was using quite some time ago. The transition from a local, friendly and budget friendly company to a national corporation was not a happy experience. One of my main gripes was the whole host of different people I had to deal with, in scattered areas, none of which seem to be aware of each others actions.
Richard · 23 February 2026
★★★★★ 5/5
TrustpilotVery helpful
I had a really positive experience vitcoria throughout my property search. From my first enquiry, she was very friendly, professional, and quick to respond to any questions I had. She also took the time to understand what I was looking for and arranged viewings that suited my schedule.
Andy · 17 July 2026
★★★★★ 5/5
TrustpilotEllie came to our property
Ellie came to our property, she was rrspectful, she would ask for permission to enter every area and she was a happy person.
Mr · 28 May 2026
Agent replied · 29 May 2026
Dear Mr Nkateko Edmond Baloyi
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotThank you to jamie for always making…
Thank you to jamie for always making sure my property is up to scratch. Jamie is polite and helpful at every turn and never fails to pull through.Also a thank you to the rest of the team if Jamie is never not in the office they all go out of their way to help me
Sandra · 24 May 2023
Agent replied · 20 September 2023
Dear SandraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotLucy K!
Lucy K. has been amazing getting a viewing booked in for a that suits me, even with me making it difficult due to other commitments! She has been great! Can’t recommend the team enough!
Kayleigh · 17 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
