Leaders Bracknell reviews

★★★★★ 5/5

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Friendly, Professional and Helpful

I had and have a really positive experience with Leaders, and I would especially like to mention Debbie. She was absolutely lovely throughout the inspection - super kind, friendly and professional. She made the whole process feel easy and was a pleasure to deal with. Thank you, Debbie, for your help and for being so wonderful!

Medea · 4 September 2026

★★★★★ 5/5

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I called Leaders around a month ago for…

I called Leaders around a month ago for some advice regarding my property I was debating renting out. I spoke to Monique, one of the agents there, and although she did not personally deal with my enquiry, she was very understanding of my situation and talked with me through most of my concerns. I appreciated her kindness and professionalism. I will definitely be contacting Leaders again when I am ready to move forward with renting out my property.

Georgia · 15 September 2022

★★★★★ 5/5

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Excellent service from Lee Croston, Leaders, Kenilworth

Lee Croston at your Kenilworth branch has been excellent. Great communication throughoutthe buying process; extremely personable and professional, giving reassurance when thingsbecame tricky with probate. Lee is a pleasure to deal with and we'll certainly use his services inthe future and recommend to friends. We have a rental portfolio with your Kenilworth branch and this property will be added to that. The Lettings team are fabulous too!Equally, your Move Manager Sue Carter was efficient and helpful. Constantly keeping us updated and chasing. Many thanks to all of your team.

Dawn · 22 June 2022

★★★★★ 5/5

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Selwyn was very helpful over the phone.

Rory · 10 September 2026

★★★★★ 5/5

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We recently rented a property following…

We recently rented a property following a viewing with Tom from the Bury branch.Tom was absolutely lovely when showing us round and really helpful with any queries we had during the process of applying for the property.We are very happy in our new home and all the team at Leaders made it an easy and stress free process. I’ve rented properties in Norwich previously and found Leaders to be excellent there too. Thank you to the team.

Adele · 21 October 2022

★★★★★ 4/5

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There Are... and then There Are Not...

Unfortunately, Leaders have a very high turnover of staff, which in a people centric business, such as property management, sales, and lettings, is the last thing you want.And this leads to hugely variable competencies.However, there is an absolute star, Megan Turner, in the Droitwich Spa office, who clearly understands that people matter (renters) and has always gone out of her way to get things sorted professionally, with humour, brilliant communication skills, timely, efficiently, and most of all, humanly.And believe you me, these exceptional qualities are very, very, rare.So, I thank you Megan, and hope that you’ll light the correct way for others to follow.For in tough times, people make great businesses, not brand positioning, profiteering, treating loyalty like dirt.And Leaders would be best to take notice. Thank you, Megan, you are a genuine star.And if reviews were for a person, not a business, then I'd rate Megan 5***** without hesitation.

Mr · 16 June 2022

★★★★★ 5/5

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Victoria is very kind and helpful

Victoria is very kind and helpful. She advice the right thing best for my needs.

Jignesh · 18 July 2026

★★★★★ 5/5

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Rental Valuation

I contacted Selwyn to assist with a rental valuation. He was incredibly helpful, responsive and professional throughout, and went out of his way to accommodate an urgent request. Communication has been excellent, and nothing has seemed too much trouble. I really appreciate all of his help and would happily recommend him to anyone looking for a reliable and knowledgeable letting agent.

Tami · 31 July 2026

★★★★★ 1/5

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Unhelpful, Robotic & Sub Standard

We recently vacated a property and expected there to be some costs associated, however the costs billed are laughable.Curtain poles removed from the wall due to falling out during the tenancy (this was because they were attached to stud wall without any support). Also insisting on a professional clean of the property after the change in regulations…. When attempting to explain and negotiate via their tool it is like having a conversation with a brick wall. There is no negotiation and the response is simply send it to adjudication…. Leaders do you not understand that negotiation should be exhausted prior to adjudication? Clearly not as you have ignored the principle behind your entire system/process.Unfortunately the performance of Leaders during the tenancy left a lot to be desired and this was just another blow. I’ll start light and then move to the worst examples: - Visit booked and not attended, no email/call.- Visit cancellation received when one had never been booked with us. - Details given to a gas engineer on the last working day of our tenancy. - Fence blown down and the neighbour replaced due to the length of time (albeit they were quicker on the second occasion).- Visit determined seals required replacement around a year ago, never replaced and water marks appearing in property. - Wired smoke alarm had been super glued (yes super glued) into place due to a snapped clip and upon taking down (due to battery change being needed) could not be re-fitted - also important to note that they stated replace before 2015, we moved into the property in 2019 - complete disregard for the safety it’s tenants. Sent the handyman who took one look and said it was the job for an electrician (obviously, it’s a wired fire alarm).- Left without hot water for 2 weeks during September. We had one contractor visit and say a new boiler needed. There was then a second opinion who fixed the issue…. All the electrics short circuited the next day, someone attend and said because water had got onto exposed wires…. He then proceeded to dry the area around the water tank with my hair dryer. As you can see, they have no regard for the and are only interested in their fee and anything that can squeeze out of people at the end of their tenancy.Even if you like the property they are letting, I would suggest you avoid them or be prepared to be disappointed.

Shannon · 10 June 2022

★★★★★ 5/5

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Incredible!

My husband and I were desperate to move into a new home as quickly as possible due to horrific circumstances out of our control. Lauren worked complete magic! Quick is an understatement! She was kind, compassionate, understanding and very responsive to any questions we had! Lauren is an incredibly friendly woman and is very good at her job! I cannot recommend Leaders strongly enough! Thank you for helping us find our safe space and our new family home!

Nickita · 2 September 2022

★★★★★ 5/5

Trustpilot

Anna is bloomin marvellous…

Our time with leaders as tenants comes to an end at the end of this month. We have been with them for just over 6 years and cannot fault a single thing. Anna Burton has been fantastic! We had some issues when we first moved in to the property whereby the boiler packed up the day we were due to bring our first born home. A few phone calls done and within a few hours we had a repair. Then comes the big one……. MOULD! I battled and battled this issue for years dealing with people that just didn’t seem to care …. Anna swooped in like superwoman, listened to my concerns, informed me of her steps and followed through with everything. Yes, it took a long time to sort but we got there in the end. Anna was always there for me and always returned my calls. Anna’s boss should be very proud to have her working for them and her colleagues should take a leaf out of her book! Thank you for everything Anna! Keep up the good work! Xx

Emma · 2 June 2022

★★★★★ 1/5

Trustpilot

Utter joke

Utter joke. Did virtually nothing helpful during our short occupancy, couldn't even be bothered to let us know how to turn on the heating, in November! Managed to not even notice one of the steps on the stairs was loose and despite my child falling down the stairs, twice, still made an absolute song and dance about fixing it - which involved three screws!Landlord was described as being 'a really good one' who then flatly refused to fix anything in the place whatsoever, even refused to pay £9 for a power converter that allowed the TV booster to work, allowing the kids to watch TV in their rooms - when the tenancy agreement specifically stated we had to have a TV license!I was told I was forbidden to buy and use my own washing machine, they told me I had to use the useless one provided! I ignored that and bought my own, then they actually claimed I was at fault for not cleaning it when we left, despite only having used it for ten days.Now on exit, they have pretended to not be able to get hold of the landlord, for a month, with holding my deposit. After I lodged a dispute with TDS miraculously they were in contact with the landlord! They are now trying to charge me £5 for a blown light bulb, when the inventory clearly states that several were blown when we took up occupancy!The most pathetic, lazy, incompetent, facetious and pretentious people I have ever encountered! I will never consider using them for anything again. You are an utter disgrace to humanity...

Andy · 31 May 2022

★★★★★ 5/5

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Would highly recommend!

Having purchased my flat from Leaders (Horsham) a couple of years ago, I thought it only natural to ask them to assist me in my search for a tenant. Annabelle has been amazing and made the entire process a breeze from start to finish - it all happened so quickly and efficiently! I have also dealt with other members of the team along the way (Chloe, Jasmine, Sam, Blake), all of whom were also super professional, helpful and friendly. Would highly recommend!

Sarah · 30 May 2022

★★★★★ 5/5

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Ellie was really friendly when she came…

Ellie was really friendly when she came for inspection.

Hammed · 25 August 2026

★★★★★ 5/5

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I rented an apartment from Leaders…

I rented an apartment from Leaders Horsham, I received an excellent and professional assistance during the renting process.Amy Ellis was exceptionally helpful with the renting process all through, she assisted me greatly with the application. she is v.supportive and kind.I will like to say Thk U and I appreciate your good gesture

Eniola · 10 July 2024

★★★★★ 5/5

Trustpilot

A special mention to Kim and Jess.

Myself and my boyfriend have just rented our first place with leaders. From the first enquiry phone call right up until now the service has been excellent! All of our questions have been answered promptly! A special mention to Kim and Jess. We had a bit of stress regarding our referencing but Kim was at the end of the phone and tried her best to sort it out for us, and she did - we couldn’t be more grateful! They’ve both been amazing and we are so excited to move in!

Lacey · 28 May 2022

★★★★★ 5/5

Trustpilot

extremely helpful.*****

Leaders - Northampton were extremely helpful in getting all the paperwork sorted for me to move into my new place.while I worked 2 full time jobs and didn't have much time to sort paperwork and travel to the offices. There staff have been very professional and helpful Answering all my questions and taking me through the process. There agent Lillian has been very friendly and extremely helpful taking me through the paperwork and also catered to my disabilities in not understanding the paperwork. I would highly recommend them to anyone who want a professional agency to help them find the right place for them.

Cannon · 28 May 2022

★★★★★ 5/5

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Very impressed and pleased at the…

Very impressed and pleased at the service that is provided by the lettings team at Leaders. Specifically the level of customer care received from my property manager Mahema Sultana is exceptionally good. She is always very polite, even in the most trying of situations. In addition, Mahema always gets to the bottom of issues no matter how long this takes. I have no hesitation in giving Mahema a 5* rating. Keep up the good work Mahema and All the Leaders team.M Surti - Landlord

Mukesh · 26 May 2022

★★★★★ 5/5

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Lillie was very caring and took her…

Lillie was very caring and took her time when disussing our needs!

Shirley- · 4 August 2026

★★★★★ 5/5

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Ellie came today for a property…

Ellie came today for a property inspection, she was quick and efficient and had such a bubbly lovely personality and was a pleasure to have in my home and made me feel comfortable.

Amy · 30 June 2026

★★★★★ 4/5

Trustpilot

Leaders have certainly upped their game

I have lived in a Leaders property for 7 years & have had issues with cowboy contractors & getting repairs done in the past however my most recent experience was excellent. My contact at Leaders Aaron Lawrence was brilliant chasing up my landlord & keeping me updated. Work is now done & Aaron even arranged for removal of rumble left by a previous contractor, the contractors sent to my property this time were also great. Quick to book an appt for the work, came in whilst I was at work & was all done and left tidy when I got home

Christine · 17 May 2022

★★★★★ 3/5

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Leaders managed to sell our house where…

Leaders managed to sell our house where others failed BUT they recommended we use their solicitors because our sale and purchase would go much smoothly and quicker, What a mistake that was!!They couldn't have refered us to any worser solicitors possible. If it wasn't for our sales progression manager Yvonne Cranny we would have pulled out. Fortunately Yvonne was the only hope of us getting through the entire disastrous mess of how the solicitors handled our sale and purchase, they even had Yvonne lost for words with how unprofessional they was.Thankyou so much Yvonne for helping us and being supportive on the end of that phone. Lloyd & Jo.

Lloyd · 17 May 2022

★★★★★ 5/5

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The team at Leaders were excellent from…

The team at Leaders were excellent from the beginning. Very friendly and assisted us with any issues that came up. During the purchase of our property they were always in contact to update on new information needed or if they had to provided guidance. We had some issues right at the end and they were always at hand to help smooth out any problems. We also appreciated the help to keep the ball rolling, they kept in contact to make sure any documents were not going missing and this helped the process flowing. Thank you to Sue and Claire we are very grateful.

Justin · 12 May 2022

★★★★★ 5/5

Trustpilot

Good experience with initial letting process as a rentee.

Though I didn’t get the rental property in the end due to differences with the landlord, Aleyna has been an amazing agent throughout the process! She was diligent with the followups, provided all the information I asked for, and was proactive in trying to help settle the differences the landlord and I had.

Sanjan · 25 August 2025