Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Mahema - Leaders shining star

Well what can I say about Leaders. Absolutely brilliant. The whole process,.from setting up my tenancy, to moving in it was plain sailing all the way and the staff are lovely. Where they really shine is Property Management. My Property Manager Mahema is an absolute gem! I had problems with my Housing Benefit, and she was so supportive and full of advice on ways to get my issue resolved. She helped me through a really stressful time. Leaders Managers should take note of this lovely young lady. She is a credit to you and she deserves a huge pat on the back. She's always at the end of the phone or on email, eager to help. Her customer service is superb and I seriously can't thank her enough. Even when it comes to repairs, she ensures the job is complete. Mahema you are a credit to Leaders and they are very lucky to have you. I'm so grateful for everything you've done.

Claire · 29 July 2022

★★★★★ 5/5

Trustpilot

Debbie is always polie and friendly…

Debbie is always polie and friendly when doing her inspections, asking if there are any issues. 🙂

Customer · 11 July 2026

★★★★★ 5/5

Trustpilot

Saved from despair

Having listed our property with Sapphire Homes and having horrendous service, Shaun had sent us a letter asking if we needed help letting out our property. We got in touch and.. let’s just say… Leaders is an excellent company to work with. We are first time landlords and Shaun was patient, knowledgeable and explained all our options fully. We moved over to Leaders (and sacked off Sapphire homes) and been extremely happy with the service from everyone we have spoken to there. They are helpful, prompt at responding to questions and happy to help. Our property has finally been rented out in a very short space of time. We would highly recommend. Thank you Leaders!!

Sharon · 26 July 2022

★★★★★ 5/5

Trustpilot

Helpful Staff

Malik is very nice and helpful, he made the whole process smooth.

Jemima · 14 August 2026

★★★★★ 5/5

Trustpilot

Thank you Alicia Scally property…

Thank you Alicia Scally property manager of leadersWe have gone through a very difficult situation in our letting apartment related to some mainatance issues.Gladly it was fixed today. I would like to thank alicia for helping us a lot to fix the problem and she is very approachable and kindAlways given as an update through mail and phone callsOnce again i would like to thank alicia and leadersThanksAthira and Ajeesh

Athira · 6 July 2023

★★★★★ 1/5

Trustpilot

Consistently poor

Having been with Leaders for years, we have found a succession of staff to be tardy, inefficient and incompetent. The company charges well and levies additional charges at every opportunity, but does not provide value for money compared to other property management agencies that I use elsewhere in the country. I will be taking my custom elsewhere.

Al · 2 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

I completed the purchase of a property this year. Leaders did a fantastic job from start to finish.Buying a property was made to feel quick, easy and convenient which is exactly what I need working a job that's 24/7 365.I was always in the loop, and Leaders did a good job at reaching out to me as soon as possible so there was no hold up.Big thanks to Lee and Sue on this! Thanks both for being so helpful and delivering an excellent customer service!

Jake · 20 July 2022

★★★★★ 5/5

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Jake was very transparent and happy to…

Jake was very transparent and happy to answer any questions when showing me around

Jack · 30 July 2026

★★★★★ 5/5

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Ellie was very professional

Ellie was very professional, polite, and held a very good conversation

Dave · 19 August 2026

★★★★★ 5/5

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Ellie was very thorough taking pictures…

Ellie was very thorough taking pictures throughout the property. Very polite and arrived within her estimated time.

MISS · 9 July 2026

★★★★★ 5/5

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The staff at Leaders in Halstead have…

The staff at Leaders in Halstead have been absolutely brilliant. They have gone above and beyond and have been there as a support during a very difficult sale due to problems with my onward purchase and my sale falling through. I cannot thank them enough, especially Tom and Nathaniel who helped calm my nerves on multiple occasions!

Samantha · 27 April 2024

★★★★★ 5/5

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Macy was really lovely and extremely…

Macy was really lovely and extremely helpful when arranging a viewing for my new flat!

Inez · 21 July 2026

★★★★★ 5/5

Trustpilot

Thank you for arranging the viewing

Thank you for arranging the viewing. We were very impressed with the property and feel it would be a wonderful home for our family, especially given its excellent location close to schools and many shops.

Мирослав · 23 June 2026

★★★★★ 1/5

Trustpilot

Awful management of a Chatham…

Awful management of a Chatham redevelopment site, these people are beyond useless and dealing with Paige, Evie or any of the other clueless members will lead to nothing but distress and anger over inaction. Even with police and video evidence this group couldn’t manage to act within the law! Useless, failing their duty to keep tenants safe!!

Annon · 31 August 2026

★★★★★ 5/5

Trustpilot

Impressive

I truly thank the team for helping with my move, very professional and friendly they made the whole moving experience stress free and simple.Huge thanks to the staff at Leaders especially Cara & Sue. Cara was really impressive, she cleared my doubts and readily made help available where l had a challenge reaching the property management team to see to getting my radiator working. Leaders blew my mind when I was given a welcome pack on move-in day. thumps up.

Stella · 1 July 2022

★★★★★ 1/5

Trustpilot

Not interested in their tenants

We are a family who rented via Leaders for five years until very recently. Our experience is that Leaders wholly represent the interests of the landlord and have no interest whatsoever in their tenants. Right from the start of our tenancy, when we reported issues to Leaders, nothing would happen despite repeated chasing. They tried to pressure us to have a promotional board outside the house, years after moving in. They heavy handedly pressured us to allow an inspection to take place during the pandemic despite our repeatedly explaining we were shielding and had sought advice from the local authority that they did not need to inspect. When we handed in our notice, we raised a serious complaint but again this was only acknowledged and then not followed up. Perhaps worst of all was the way they handled the inventory at the start and end of the tenancy, the initial check-in was done before work was even completed on the house. The very thorough end of tenancy checkout report was changed 6 days after issuing it to us because the landlord wanted additions added, as always, the agent just complied with this, with no consideration for the integrity of the process, the report or our rights as tenants. When it came to charges against the deposit, again they just forwarded the landlord’s claim without even checking it, and it took a full month to return the small balance of our deposit that we were able to hang on to (the rest we just submitted to in order to end the terrible experience). Most of the staff we dealt with were very friendly, particularly Sarah, but this just wasn’t backed up by good customer service or indeed any form of meaningful property management. From our experience over five years, Leaders have demonstrated absolutely no interest in the tenants they work with nor any form of customer care.

Kian · 30 June 2022

★★★★★ 5/5

Trustpilot

Louise at the Woking Branch

Louise at the Woking Branch! Anyone who needs help with moving/letting I can’t recommend Louise the manager of Lettings at the Woking Branch enough. After dealing with other letting agents around Woking and having no luck at all due to having a small dog I thought I had no hope of finding anywhere. Then Louise came to the rescue and went above and beyond with helping me find where I am now. All I can say is thank you Louise!

Wain · 28 June 2022

★★★★★ 1/5

Trustpilot

Avoid, cannot be trusted to act professionally

• In February 2022 my daughter received an offer from a buyer through Leaders. Leaders omitted to tell her that the buyer had not got a mortgage, as he had been on furlough and had only been employed in his present job for circa 9 months and therefore not eligible. They still advised her to take her flat off the market, and as this was the first time she had sold, she listened to Mike the Branch Manager. Leaders further informed her that her buyer would not get a mortgage offer until April 2022 but still advised her to keep the flat off the market! When I called them on her behalf and spoke to Neeve in early May I said it needs to go back on the market as we can’t rely on someone who without a mortgage offer to be a bona fide buyer. It didn’t happen! I also spoke with head office who agreed with me that it wasn’t best practice to accept offers (or indeed show anyone around) a property with no proven mortgage offer in place. When I spoke with Mike recently on my daughter's behalf, he was both aggressive and evasive. I told him that Neeve had told my daughter that her buyer had paid 2k for a search and survey which was clearly untrue as no one had surveyed the property. When I mentioned this to Mike, even though he said that all calls with clients were logged when told to check the records he found, when challenged, that there was no log of this information. Earlier in the conversation, he had been adamant that EVERY interaction was documented, only when it suited them? My last question to him was “has she got a buyer” to which he replied: “Good question”! He also tried to shift the blame to my daughter for agreeing to take the flat off the market when clearly that was due to the misleading and incorrect advice given to her by Leaders. My daughter had an offer accepted on a property that she had fallen in love with, and proceeded with the survey and search after being reassured by Mike that the mortgage broker advising her buyer could be “a bit slow” and not to worry. We since learned that her buyer cannot get a mortgage, which has been obvious to me since late March - and should have been obvious to Leaders. So now my daughter's flat was off the market for 4 months when she could have found another buyer and bought the house she wanted. Her mortgage offer expires in September and with the current economic downturn who know what will happen. When my daughter asked Neeve today to explain why they had forwarded an offer from the buyer with no evidence that he had a mortgage offer in place, she said well Heather, of JC Mortgage Brokers said” it would be OK” so Neeve didn’t ask for any further proof, she didn’t ask for proof from the broker or indeed from the buyer (who would have been in possession of the offer as well, the buyer kept saying that his broker had it. This is quite unacceptable, what kind of estate agent does not ask for proof? Peter Kavanagh the CEO, did get involved at my urging, but am guessing Michael has sold him the same story he was trying to tell me. My daughter has paid for two surveys as she was pressed by Leaders to find a place. My husband and I removed the “SOLD” sign which had been in place since February - when the whole sorry story began. Leaders are claiming that they did remarket the property in April BUT this is clearly untrue as the sign remained as SOLD thoughout! The property in question is now in the hands of another, more capable and trustworthy Estate Agent. Both Neeve and Michael clearly require re-training or should consider another career.

Bunny · 28 June 2022

★★★★★ 5/5

Trustpilot

Clare is incredible

What can I say? Without Clare Bennet the Senior Negotiator, I wouldn’t be moving at all! The referencing process for myself was so complicated and time consuming and almost didn’t happen as I was originally declined through no fault of the agency. Clare worked tirelessly to work round this with both I, the referencing agency and Landlord to determine a successful application which she did. My move date was delayed by 10 days but was almost delayed indefinitely so thank you so much Clare for your tireless efforts. You are a real asset to this team and deserve major credit for your work! Thanks, Chloe x

Chloe · 28 June 2022

★★★★★ 5/5

Trustpilot

Calum was very helpful throughout and I…

Calum was very helpful throughout and I never felt I was being pushed or 'sold to'. Thanks.

Mrs · 6 July 2026

★★★★★ 5/5

Trustpilot

Outstanding customer service

Outstanding customer service. I have worked within estate agency for over 5 years and I must admit the level of service from Lillian and her team was outstanding. Arranged the viewing quickly and great advice in securing the property. From their it was smooth sailing with the references and contracts. The northampton team are so professional and warm, really felt like they wanted to help and I can't thank them enough for helping our family secure this gorgeous property.

James · 8 August 2022

★★★★★ 1/5

Trustpilot

Beware of leaders Cambridge

In 2021 we rented a house from leaders in Cambridge. Almost all the agents were very rude, not at all helpful and have an attitude of ‘ya whatever’.I agree that Cambridge rental market is a sellers market and renters don have much say or option. But that doesn’t mean that they should be treated the way leaders treated us.We had to finalise the house without seeing due to our work schedule. There was a lot of hassle collecting keys to begin with.The house which we have rented is ‘furnished’. The garden was in a state indescribable. The toilet seats were broken. When I reported this I got a response saying ‘oh that’s just a bit loose’ and I never heard from the maintenance team!There was a lot of personal stuff of the landlord in the house including his clothes! I even sorted that out, packed everything in bags and kept it in shed. But then the shed got absolutely full. We agreed on the house to be rented with the shed space which was storing landlord’s belongings then!!After many months of struggle finally the shed got cleared. So overall very bad service and pathetic management of properties. I absolutely advise anyone who is looking to rent a house in Cambridge, NOT to choose leaders. we ended up feeling cheatedContinued.. 2022 now and we are about to leave the property. First of all Leaders forced us pay every month for ‘No Deposit option’ saying that the landlord wanted it. The landlord of our property is an absolute gentleman. He obviously dint even have a say in it. NDO is a scam and the money directly went in Leader’s pockets. They have a history of doing this to the tenants so please beware if it whoever is renting from them.Another ordeal which hasn’t ended yet- they are forcing us to pay for the ‘professional cleaning’ at the end of the tenancy. For others who are involved in the same situation I would like to bring your attention to the following (it might be helpful)According to Tenants fees act 2019- “You cannot require a tenant to pay for a professional clean when they check-out. However, if the tenancy was entered into before 1 June 2019 and a tenant agreed in their contract to pay fees for cleaning to be provided, you could continue to charge these fees up until 31 May 2020. From 1 June 2020, the term requiring that payment is no longer binding on the tenant.”So no, you can’t enforce cleaning fees anymore (for rentals in England).If you do charge your tenant with one, you can be penalised with hefty fines starting from £5,000 (which is the max penalty for breaching the Tenant Fees Act).Whether it helps us.. yet to be seen.

Jyoti · 25 June 2022

★★★★★ 1/5

Trustpilot

Bad experience management contract with…

I have a management contract with Leaders Milton Keynes on 16/2/22. As per contract : • Sole Agency will continue after the expiry of the twelve weeks until either party gives fourteen calendar days written notice of termination to the other. If during the Sole Agency period other agents are instructed, the monthly commission rate will be increased by 1.8% including VAT. The service is very bad, lots of mistakes. I have decided to terminate the contract as per above. They completely ignore me . They continue sending emails text messages blackmail tenants. Even use different number to blackmail and harassing me for 40 minutes They scammed me in signing the contract and refused to accept cancel contract. They take advantage of English is my second languages. After scamming me signing a computerized contract they completely ignore any instructions. Not returning your phone number to ring me . They scammed me in signing the contract and refused to accept cancel contract. Keep texting messages and emails. Despite i complaints to head office a few times they still carry what they like . The head office email contact has been advised by Property Ombudsman’s. They did not even replied to me. Please be careful being scammed into anything with them. I will definitely not use Leaders anymore

Nely · 25 June 2022

★★★★★ 5/5

Trustpilot

Excellent communication

Our overall experience with Leaders so far has been amazing. Great communication throughout the whole renting process which has helped it go so smoothly. We worked with Lorena from the Warrington branch who has been fantastic throughout and really helpful. Would absolutely recommend and we would consider letting with Leaders again in the future.

Maddie · 14 June 2024