Leaders Bracknell reviews

★★★★★ 3/5

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Leaders managed to sell our house where…

Leaders managed to sell our house where others failed BUT they recommended we use their solicitors because our sale and purchase would go much smoothly and quicker, What a mistake that was!!They couldn't have refered us to any worser solicitors possible. If it wasn't for our sales progression manager Yvonne Cranny we would have pulled out. Fortunately Yvonne was the only hope of us getting through the entire disastrous mess of how the solicitors handled our sale and purchase, they even had Yvonne lost for words with how unprofessional they was.Thankyou so much Yvonne for helping us and being supportive on the end of that phone. Lloyd & Jo.

Lloyd · 17 May 2022

★★★★★ 5/5

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The team at Leaders were excellent from…

The team at Leaders were excellent from the beginning. Very friendly and assisted us with any issues that came up. During the purchase of our property they were always in contact to update on new information needed or if they had to provided guidance. We had some issues right at the end and they were always at hand to help smooth out any problems. We also appreciated the help to keep the ball rolling, they kept in contact to make sure any documents were not going missing and this helped the process flowing. Thank you to Sue and Claire we are very grateful.

Justin · 12 May 2022

★★★★★ 1/5

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Every time I've had to deal with them it's been a nightmare.

They have been a nightmare from the beginning to present. They have lied about nearly everything (such as offers that come with the recurring deposit which aren't available in the area, overselling things, lying about other things such as access to public transport in the area). They will say anything to get a sale. When something doesn't work out they shift blame onto a third party as soon as they can so they don't have to take responsibility for anything (I couldn't move into apartment on the day because the company they use to review tenancy applications were so slow to accept my documents and they just kept on saying it was out of their control to do anything). There was a leak in my roof and it took them a month to do anything about it after initial report. I had to contact them to complain to get them to take action, it's like they forgot. My living room carpet is soaked and it could have been avoided had they actually cared. Everything is lies, don't believe anything they say as it's all untrue, customer service is terrible. They have caused so much unnecessary stress through their incompetence. Avoid them at all costs. I can't wait to never have to deal with them again.

Stacey · 11 May 2022

★★★★★ 5/5

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Lillie was very caring and took her…

Lillie was very caring and took her time when disussing our needs!

Shirley- · 4 August 2026

★★★★★ 5/5

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Ellie came today for a property…

Ellie came today for a property inspection, she was quick and efficient and had such a bubbly lovely personality and was a pleasure to have in my home and made me feel comfortable.

Amy · 30 June 2026

★★★★★ 3/5

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Could do better

Julie Moore was excellent and worked hard on the sale despite having to wait a long time till I was ready to put on market.Heaven knows what the Move Manager does!? It is certainly not client liaison as that was non existent. It is now some 4 weeks since I completed, not a word from anyone at Leaders even to acknowledge me putting the keys through the door or to thank me for the business. That will put me off using Leaders again or recommending them.

RA · 9 May 2022

★★★★★ 5/5

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Bilal Raqeeb helped me to find a nice…

Bilal Raqeeb helped me to find a nice flat. I thoroughly enjoyed my time working with him, and came to know him as a truly valuable asset to any estate agents. Without a doubt, I confidently recommend Bilal to help you to find a property for you. As a dedicated and knowledgeable agent and an all-around great person, I know that he will be a beneficial addition to your next property search.

Golam · 17 March 2023

★★★★★ 5/5

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Good experience with initial letting process as a rentee.

Though I didn’t get the rental property in the end due to differences with the landlord, Aleyna has been an amazing agent throughout the process! She was diligent with the followups, provided all the information I asked for, and was proactive in trying to help settle the differences the landlord and I had.

Sanjan · 25 August 2025

★★★★★ 1/5

Trustpilot

Absolutely awful no communication

Absolutely awful no communication between any of them especially Maria and Angus from the Stamford branch waited until my move in day to decline everything after outside all my contracts and paid a deposit which they’ve said is nonrefundable even though they didn’t check anything before taking my money, only time the communication was clear was when they wanted my deposit, both told me different things didn’t have a clue what they were talking about and told me different prices for the same room multiple times, impossible to get in contact with and I’ve left me an awful situation, absolutely the worst branch ever, they claim to have a new homeowners guide and are supposed to help first-time buyers but have done nothing to help me at all even though I made it very clear the position I was in they have now blamed the fact that they’ve messed up on me and left me on my move in day with nowhere to move into

Morgan · 3 May 2022

★★★★★ 5/5

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Leaders Dunstable👌

The team at leaders Dunstable have been second to none. From the get go Lauren and Sarah were both very welcoming and took the time to answer any questions or concerns I had along the way. I initially contacted leaders for a second opinion as another agent had valued my flat below what I thought it could achieve. I’m so glad I did, I’m getting more a month and I’m confident my property is in safe hands. From initial meeting through to getting my tenants in its been a very good experience with great communication back up with bags of local knowledge! I would highly recommend the team at leaders to everyone.

Anthony · 29 April 2022

★★★★★ 5/5

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Outstanding Service- Anna Burton

Wow what can I say, I have always been so impressed by the way Leaders have always provided the ultimate customer experience but yet again it is that time of year where my Tenancy is up for renewal and I had the most fastest, smooth and most amazing/ outstanding journey ever and that is all thanks to Anna Burton. With a few emails exchanged back and forth, I knew exactly what the next steps were and what I will be expecting to received for myself to complete. Thank you so much Anna (Burton) for being so amazing, making me also feel as though no question or correspondence was of any trouble to respond too and for making this process a great experience for myself and my little boy. Leaders are truly amazing and I would recommend them to anyone I speak to and they are very professional, fast and will always be there to help. Thank you Manisha Kareer

Manisha · 28 April 2022

★★★★★ 5/5

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I first contacted Clare Bennett in…

I first contacted Clare Bennett in regards to renting a property. Our story was not run of the mill as me and my family had just relocated from Spain. After numerous attempts and being let down by other estate agents I called clare and within 2 hours she had secured myself and my family a amazing 3 bedroom property to rent exactly where we wanted. I would like to add Clare Bennett went above and beyond her duty to make sure we had a family home to live in as we wanted to move within 2 weeks and Clare made this happen for us.We cannot thank her enough. Thanks again for everything leader's and especially Clare , you gave us our family home for us. Xx

Marie · 21 April 2022

★★★★★ 5/5

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Property management

I have been a tenant with Leaders since 2018 and have found them helpful, courteous and friendly.My property manager Jade Brasiewicz has always been extremely efficient and attentive to any issues that have arisen with my rental property. She is very professional and always willing to listen to my concerns and I find her communication between myself and my landlord excellent.I recommend Jade because she has a confidential, courteous and thoughtful manner …..and has provided me with valuable support and advice .

Sarah · 21 April 2022

★★★★★ 5/5

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Wonderful experience

Debbie is very nice and calm.

Alina · 10 September 2026

★★★★★ 5/5

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Jake was professional and very helpful…

Jake was professional and very helpful throughout my property search

James · 15 August 2026

★★★★★ 5/5

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Leaders Mansfield 5 stars

Ryan was our main contact and kept us informed and also alerted us to a leak which averted a potentially big problem. Everyone we spoke to in the Mansfield office was helpful and efficient and always got back to us promptly. Very impressed with this office and would definitely use again.

Peter · 13 July 2024

★★★★★ 5/5

Trustpilot

Firstly

Firstly, we would like to thank Sue Carter. She was honestly the best Move Manager we could have asked for. She was passionate and cared about us getting to completion just as much as we did, she was friendly, informative, and helpful with any questions we may have had, no matter how small. Really can't thank her enough, i couldn't have done this whole thing without Sue! Also a massive thanks to Sanjeev for the initial phase of viewing the apartment and getting accepted, really appreciate everything you did for us and how you handled things. Top Quality Service!!!! :) Thanks, Lauren & Tom from Lawnhurst.

Miss · 13 April 2022

★★★★★ 1/5

Trustpilot

NEVER let with Leaders

PLEASE never let with Leaders.1.) Our property was not cleaned when we moved Sep 2021. There was:- A DEAD RAT amongst piles of trash and old tenants items- A 3 month old full carton on milk inside flooded and rotten fridge.- Pots and pans filled with old ROTTEN food- Smashed tiles in the kitchen, MOULD all over bathroom and walls2.) They constantly tried to scam us: we were coerced into a no-deposit scheme (£56 pcm lost), and almost into wifi and tenants insurance with companies they have ties with.3.) They made numerous mistakes; providing the wrong keys to contractors, not informing us they were selling the property then cutting our tenancy short by 6 months (a blessing in disguise), almost making us homeless due to an IT problem on their end, undercharging us and overcharging us repeatedly...4.) They tried to take £360 off of our deposit because of items left by previous tenants and dust on skirting boards. After showing photo evidence and threatening getting TDS involved we have got all our money back. The property looks better than when we found it!!!!The 5 star reviews are fake, and all the 1 star reviews say the same exact thing. DO NOT GIVE LEADERS BUSINESS.

Hermione · 11 April 2022

★★★★★ 5/5

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I would like to thank Lisa Wheadon

I would like to thank Lisa Wheadon for her long standing and continuing excellent work in managing a rental property for me and helping to keep the whole process worry and hassle free.

Jon · 23 February 2026

★★★★★ 5/5

Trustpilot

Very happy!

We have been in our apartment since 2020, and we are very happy with Leaders and in particular, our property manager, Rosie Turner. Rosey is very quick to respond to any queries we have, resolve any issues and keep us updated with information from the building management company. Thank you.

Jay · 28 July 2024

★★★★★ 1/5

Trustpilot

My advice to any Landlord is to go elsewhere

My advice to any Landlord is to not put your trust in Leaders (Loughborough).Leaders took over my original letting agency who first found a tenant and looked after the property.Leaders accounts in the past made many mistakes with our account and never even made a apology.The property was completely re plastered, new electrics, new kitchen, bathroom, floors etc when the tenant moved in (recommended by the letting agency). Over the tenancy the tenant has never ventilated the property, we have redecorate to try to deal with the mold the tenant caused but Leaders have never help us in getting the tenant to understand his responsibility to ventilate the property.Finally after putting up with many issues caused by Leaders and the tenant, we decided to give him notice and sell the property.Leaders did a check out on the property missed that the tenant hadn’t cleaned the oven, hob, carpets etc which was part of the letting agreement, didn’t check or note that a shed that had been empty when the tenant moved in was full to brimming of the tenants rubbish (cost us £170 using Leaders contractor to clear it - yet all we got back from the TDS was £20). The property was left in such a state we had to fully redecorated it, replace damage flooring, water damaged panels in the kitchen and bathroom, if fact the condition it was left in resulted in a no sale because of the damage and cost to put it back into a good state.After we had all the rectification work done I asked Leaders what we would be able to rent it out at again.They came back with a figure of £495-£525 yet when I put it back on the rental market with a different agent it was let within a week at £625. Doesn’t say a lot about Leaders knowledge of the local property market.To add insult to injury Leaders let my old tenant who had totally wrecked my property and disregarded his obligations to the letting agreement with us move into another flat, I hope the new Landlord doesn’t get the same treatment we have had. All Leaders are interested in my view is ££££ not their landlords.

Stuart · 7 April 2022

★★★★★ 5/5

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New to Letting a Property

I am new to letting properties and Marcus Leek was on hand to deal with every question I had. He went over and above to guide me through the process without being pushy. I couldn't have asked for a better person to assist me. I am truely so grateful to him for advising me on legal requirements, securing tenants (in record time) and putting me at ease along the way. I look forward to letting the next property with Marcus in the future.

Nicky · 6 April 2022

★★★★★ 5/5

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Transfer of our rental properties from our previous agent to Leaders

For us, initially this operation was the cause of some concern, but once we had had our first interview with Natalie Haseldine at Leaders office, she took on the challenge with a cheerful & very conscientious attitude. She kept us informed all the way about how the process was coming along, & we had a very good two way communication between us. The process is now all but complete to our complete satisfaction.Many thanks Roger & Carol Bingham

Carol · 9 July 2022

★★★★★ 5/5

Trustpilot

Helpful and proactive

Every person I spoke with at Leaders was friendly and helpful. Shannon did an amazing job securing a second buyer after the first buyer pulled out. She was also very helpful and proactive. When Lauren took over she was also brilliant at answering my questions. The person who stood out the most for me was my move manager Sue. She went above and beyond to get the sale to complete. Liaising with everyone to keep things moving along. Without her we wouldn’t have exchanged or completed for many more months. The communication between both solicitors to clients was poor so Sue made sure we were all updated with the important information and basically made the sale happen. I can’t praise her enough, absolutely fantastic.

Karen · 5 April 2022