Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Leaders have gone above and beyond

I cannot thank Paula Bray at Leaders Estate Agents enough for everything she has done to help us find the perfect rental property.

Hannah · 23 June 2026

★★★★★ 5/5

Trustpilot

Everything was seem less and the team…

Everything was seem less and the team communicates effectively. The process of getting my apartment was very stressful.

Vivienne · 28 July 2026

★★★★★ 5/5

Trustpilot

Great experience with Sophie

Sophie Conway from the Worcester office has been great in helping to renew our contract and with any other issues regarding the management of our apartment and building. She is always happy to help and she will always get back to us quickly when she has sorted the issue at hand. Thank you Sophie!

Rachael · 27 August 2024

★★★★★ 1/5

Trustpilot

Leaders Letting Agents -New Milton. Hampshire. Totally shabby treatment and experience.

Totally shabby treatment and experience while Leaders in New Milton, Hants let my property out, I am a landlord and feel completely ripped off by this letting agent. They lost my property keys and only gave me 1 key back out of the 4 keys I had originally gave them at the start of the Tenancy. That was only the start, they could not properly manage my property for me, as I have paid them good money each month for a so called premium full management service. They sided with the tenant who damaged many parts of my property inside and completed neglected the garden to the extent it looked like the wilderness. It was obvious that the garden had never been maintained in the 2 years the tenants had lived there. Leaders completely messed up and let the tenants get away with everything. I would certainly never advise anyone to do business with Leaders in New Milton, if you want to have less stress and save yourself thousands of pounds, I warn you, do not touch this letting agent at all. Very dissatisfied Landlord to say the least. I will steer clear from this letting agent in future and would recommend everyone else does, a scam business. I am now very happy to be rid of this letting agent, I have since have a much better letting agent that manages my property properly and professionally without ripping me off. God Riddance to bad rubbish Leaders letting agents I say.

Karen · 14 December 2022

★★★★★ 5/5

Trustpilot

Calum was great

Calum was great. Love the viewing and personnality.

Freddy · 1 October 2026

★★★★★ 5/5

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Aimee has been really helpful and…

Aimee has been really helpful and responsive to all of our queries! She has made listing our house as stress free as possible!

Kate · 22 June 2026

★★★★★ 5/5

Trustpilot

Great experience with Leaders- Forest Hill

I am so glad that the property I like is with Leaders. It was a smooth process from the time I asked for a viewing until my move in date. Selwyn, Macy, Sharon and Jake have all been amazing. They were all so kind and responsive to my inquiries. I have such a great experience with them.

Anne · 24 September 2026

★★★★★ 1/5

Trustpilot

MINUS 5 star rating …avoid this Co

If we could give a -5 star rating for Leaders Colchester we would .We were provided with tenants that should never have passed referencing as the “employment contract” was just a piece of paper that stated the tenant could work if they so wish .There was also a catalogue of omissions and misinformation concerning the tenants before the tenancy started.The tenants had never rented before and within eight weeks of moving in have flooded the house …Please avoid Leaders Colchester if you want to save time and extreme expense .Diabolical customer service

Paul · 9 December 2022

★★★★★ 5/5

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Katie has been a great help with…

Katie has been a great help with renting my property out

Keegan · 11 September 2026

★★★★★ 5/5

Trustpilot

We had Emily as our estate agent and…

We had Emily as our estate agent and honestly she was so helpful always willing to help and answer all our questions and she’s made this very smooth sailing as it is our first time doing all this, just top notch so thank you

Nicole · 16 May 2026

★★★★★ 5/5

Trustpilot

A big thank you to lucy miller

A big thank you to lucy miller for being so friendly, helpful, and professional. She was lovely to deal with and made the viewing experience smooth and enjoyable. I really appreciate her time and support throughout the whole process, She was attentive from start to finish. She made the whole experience positive. Many thanks

Reza · 13 October 2026

★★★★★ 5/5

Trustpilot

Helpful and nice and especially Stephen

Deepak · 12 October 2026

★★★★★ 1/5

Trustpilot

Avoid

- We couldn't actually move in on move-in day, because they forgot to send up certain forms that needed signing. Not one tenant or guarantor received them, but we were still blamed for it. - When we actually got into the property, it was obvious it hadn't been cleaned. There was half-eaten food in the fridge, the entire place was dusty, the oven and counter-tops were visibly dirty, utensils and plates had just been left out by previous tenants, and none of the bins had been emptied. The toilets also had dark water in them, the sink had dirty standing water in it, the couch had wipe marks on it (visibly spread dirt), multiple lights were missing bulbs, and one of the bedrooms had multiple personal items in from previous tenant. The garden had also not been done, it was overgrown to the point where you couldn't even walk through it. - We were left without heating in the middle of winter (January) for 5 whole days. It didn't take us 5 days to report it, it took them 5 days to even get someone to come out. This is not legal. - At another point we had a leak in the ceiling. There was water all over the floor and the ceiling was bowing. Instead of trying to get someone out for it, they suggested we just put down spare towels, pots and pans as a permanent solution. We had to call them multiple times, and in the end I had to yell at them to get someone out, because they were plainly refusing to do anything about it.- We had an issue with a lock in a bathroom. Instead of fixing it, their cheap tradesmen just took out a lock from another room and put it in the bathroom door. So we were left with a broken lock, but in another place. - The tradesmen they sent out were very obviously not professionals. They clearly did not know what they were doing, and were just trial-and-erroring their way through their work. Jobs that should have taken 10 minutes would take upwards of an hour, and when completed were still never done correctly. I often had to go back in myself later to finish the job. - It took them more than a month to get the final report from the landlord for the deposit.

Steph · 4 December 2022

★★★★★ 5/5

Trustpilot

Excellent service by Sian in Sutton…

Excellent service by Sian in Sutton Branch. She was efficient in responding my renting enquiry from the beginning, all the way to the viewing and the offer process. She is patient and efficient in mediating communications between the landlord, the tenant and her colleagues. We very much appreciate her support in finding us a new home.

Daniel · 29 September 2026

★★★★★ 5/5

Trustpilot

Eliza in Property Maintenance! STAR

Eliza has been absolutely brilliant as my property manager, she is highly efficient in her role and when I have had a major issue she has left no stone unturned to get a resolution for me. Eliza has empathy whilst remaining professional at all times and kept her promises to keep me in the loop with what was happening, in the past this hasn't always been the case under other agencies but Eliza and Leaders really have shown me what a good Estate Agency look like. Thank you to Eliza, who has made a terrible time for me much easier to manage and is an asset to Leaders! Give her a promotion!!

Charlotte · 1 December 2022

★★★★★ 5/5

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Leaders Staff

Jake and Lucy were fantastic, very helpful and knowledgeable. Would 100% recommend for future use!

Rainer · 14 August 2026

★★★★★ 5/5

Trustpilot

Great customer service!

Malik Miah has been amazing in facilitating my move to my new home. He ensured that the decor was completed to a good standard before I moved in, as he was aware that I was moving from a HMO which didn’t have the most favourable conditions. Thank you for your assistance and exceptional customer service.Morgan Cummins was also very helpful in facilitating my move in and obtaining my keys, she has been very kind and I appreciate her customer service.

Melissa · 27 November 2022

★★★★★ 1/5

Trustpilot

Never beleive Leaders

I do strongly recommend to don`t have any approach and deal with Leaders Estate Agent, especially Weybridge branch, specifically Leanne Welham (Property manager) and Liliana Abreu (Letting agent). *Why Leaders: They Didn`t care about customers and even their policies and T&C which is mentioned in the leaders website. Although it is mentioned in the agreements and company policy they will refund your deposit during a weeks after movement, nothing happens until I did called them (Two weeks after evacuation), they have tried to deduct my deposit by the unreasonable excuses while all was mentioned and cleared in the check-in inventory clerk. I tried to contact them but no one was responsible, I have decided to refer my case to the Leaders disputing organization which is located in customer service department, after a month, they had repeated their answers without any investigation after a month. this is two months I have still waiting for my deposit rather than one weeks!*why weybridge Branch: I tired to contact the branch manager but no one answer, I went to the branch in-person she was not in (Or told me she is not in) , I left all my information and details to contact me but nothings .... *why Leanne WelhamShe is property managers, during the past two years we had several technical major issues in the property inside and outside,but she always just reply the landlord is not happy with the issues. what was the issues: all taps in kitchen, bathrooms ... were leaked, bathrooms and bathtub were leaked to the ceiling, shower door was broken, most of the heating radiator`s taps were broken, the roof`s tiles was fallen by London February storm and ..... we have found out she was responsible to manage all issues because she has contract with the landlord finally. I got shocked when I understood she is trying to deduct 1/3 my deposit for nothings and without any excuse! * Why Lilian Abreu (Letting agent)Do you have any experience to be shocked by some one in your house without any doorbell or call?!But I have, In the weekend while I was laid on my sofa in living room I heard some one is struggling to open the door by the Keys, I seen 3 persons behind the door! one Leaders agent and 2 customers .....in other times when we complain about her behavior, she told" we have the management key, so we can do it without your confirmation"When I send message to property manager, she told me " Do you want to complain? ..." I did open a dispute file on my deposit in TDS and I was able to receive my deposit after 4 months since move the property. Even dispute center was surprised why they didn`t refund the release amount which were agreed by both parties. TDS center call them about that but....There are several evidence and email about all items issues above one by one!

Hamid · 27 November 2022

★★★★★ 5/5

Trustpilot

Jake was very friendly and helpful

Jake was very friendly and helpful. Great flat viewing experience.

Tara · 15 September 2026

★★★★★ 4/5

Trustpilot

Faith was very friendly and professional

Faith was very friendly, professional and a great listener during the process and after the process, I hope she will keep the good work and help many other people to get a place to settle in and indeed leaders need more of her. Faith, I appreciate your help. May God bless you.👏👏👏👏

Gabriel · 19 September 2024

★★★★★ 5/5

Trustpilot

The best Estate Agent I have ever came…

The best Estate Agent I have ever came across ,very friendly and very professional , Alex and Leia kept us informed through out the process ,very responsive to emails and phone calls and were there for when we had any questions. we got moved into the new flat very quickly and with no issues. They both went above and beyond and were very supportive throughout the whole process , I would highly reccomend thank you so much 😊😊

Sophie · 2 February 2023

★★★★★ 1/5

Trustpilot

STRESSFUL

As a first time landlord I put my faith in Leaders to take care of my property. (Fully managed) probably the worst experience of the rental market possible. Never informed about problems.. tenants underpaid rent only found out when I got paid £100 short. Multiple repeat emails after answering to the first one, charging me for services I declined (carbon monoxide sensors & check out fees). Correspondence became less frequent when I was constantly onto them about their horrendous communication.. basically got written off from them as a lost cause rental. If you want the most stressful experience possible for renting a house out… pick Leaders!! Joke is on them really, since my first rental I’ve acquired two more properties to rent, could have been business for them if they were a professional company. STAY AWAY

Luke · 23 November 2022

★★★★★ 5/5

Trustpilot

By far, Leaders are superior to others in the area in all aspects

Prior to starting our house buying journey with Leaders, we had been part of three other housing chains with three different estate agents. By far, Leaders (our fourth) are superior to others in the area in all aspects. Jessica was our point of contact, and quite frankly, I have not met a more approachable and understanding estate agent. She showed us multiple houses and helped us land the one we wanted. Jessica and the team were always on hand to calm the nerves and were very quick to respond to any queries. I would have no concerns over recommending Leaders fully based on my experience and cannot thank them enough for holding our hand through an incredibly stressful journey.

Matt · 21 November 2022

★★★★★ 5/5

Trustpilot

Inclusivity

I have a mental health disability and I was extremely anxious about dealing with an agent. When we approached Leaders and Phoebe Cross led the process, my whole experience was immensely calm, clear, organised, and it showed attention to detail and caring for the clients. I couldn't be more grateful to have been guided through the letting by Phoebe, she was professional and warm.

MARIA · 5 August 2026