Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery friendly on inspection
Very friendly, and respectful, only need to stay as long as they need to, Ellie just went around and inspected what she needed to and then she left, never had any problems with leaders let’s hope that stays that way
Amanda · 24 June 2026
Agent replied · 30 June 2026
Dear Amanda Darbon
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotLeaders bromsgrove
Holly leek was was so good to my and my partner!! She took time and patience to understand us and we can’t thank her enough!!
Keira · 2 October 2026
Agent replied · 10 October 2026
Dear Keira Hodgson
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotCharley is great
Charley is great. Extremely professional and knowledgeable. Was a great help.
Nathan · 18 September 2026
★★★★★ 5/5
TrustpilotGreat Service
Aimee Taylor was great in helping us advertise and lease our home. She made the process really easy and was always available to assist.
Dillon · 22 June 2026
★★★★★ 5/5
TrustpilotGreat experience
Selwyn is super efficient and personable in helping us with our property search! I look forward to hopefully renting through Leaders.
Sarah · 13 July 2026
★★★★★ 1/5
TrustpilotDon't use this letting agency, especially if you are a tenant!
I had a very bad experience with this letting agency in Great Sankey, Warrington. As a tenant, I would never recommend them to anyone looking to rent in the Warrington area. I strongly suggest considering other letting agencies instead.
Usman · 29 June 2026
Agent replied · 3 July 2026
Dear Usman Usman,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 1/5
TrustpilotAvoid
Avoid, avoid, avoid! Be aware of the fake reviews and avoid at all costs. I rented with Leaders Sevenoaks for 2 years and they are greedy and incompetent in equal measure. We had been reporting problems at the flat for the duration of our tenure, only to then have to pay for the very same issues we’d been reporting throughout our tenure. Some were serious such as leaks in the living room and some others such as mould. Despite the health and safety concerns they did nothing to address those. Always on the side of the landlord. Their customer service is an absolute shambles, especially Kelly Collins.Avoid if you can..
Albert · 22 January 2023
Agent replied · 20 September 2023
Dear Albert Colom,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAleyna was polite and easy to…
Aleyna was polite and easy to communicate with over the phone.
Louis · 17 September 2026
★★★★★ 5/5
TrustpilotBe Proud - Property Management
Overall when going through the process with Leaders, everyone has been helpful and professional, but Leon Parker has outdone himself phenomenally with his work in Horsham.Landlord managed properties are sometimes a nightmare. I've lived in three now, and this property has been an uphill battle of reporting to Leon issues with the property due to poor maintenance prior to my arrival. The landlord has left it to a single contractor until now who has left a concerning amount of work around the property in a shoddy state.However, in the last year, Leon has been helpful to me in confirming some of my tenant obligations (which I get rather confused about being ASD) and supporting me to put forward my views to the landlord. This has resulted in a new contractor being appointed, who seems more professional and capable by far already. This shows me that Leon is willing to have the same conversations with Landlords as he does Tenants, in the same impeccable manner.I can't fault how well he has done, but I must add that I have also raised a formal complaint about the landlord. The whole team here are as a whole, and individually brilliant, but these landlords will damage your company reputation, and therefore this review solely applies to the colleagues of Leaders Horsham.My complaint will be handled by head office, and I will leave a review accordingly with them when the complaint is handled.
ALEXANDER · 20 January 2023
Agent replied · 20 September 2023
Thank you so much for your comprehensive review.Kind regardsJosh Weller - Senior Branch Manager
★★★★★ 5/5
TrustpilotGreat client service
Selwyn Pacheco was extremely nice, helpful and transparent in his communication, appreciated!
Auguste · 10 September 2026
★★★★★ 5/5
TrustpilotExcellent Service from the Rentals Team
We have been using Leaders Sutton on the Rentals side as a Landlord for over 20 years. They have provided us with a very professional and a consistently high class service (with a smile!) throughout this period. The last occasion we used them was in November 2022. Jackie was our main contact on this occasion. Her in depth knowledge of the market was very useful and she guided us through the whole process wonderfully well. She is very honest and upfront and tells you things as they are, not what you want to hear! Summer who joined the Company last year was also very good and efficient on this job. They managed to get everything done without delay despite the fact that we were running into the Xmas period. I would not have any hesitation whatsoever in recommending them to another Landlord.
Rohit · 11 January 2023
Agent replied · 20 September 2023
Dear RohitCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFive stars and more
Our experience with Leaders, Hartshill is worth all the five stars and an extra star for Tiffany Whittingham. She was a delight to work with from start to finish. Even the way she did her viewing was top-notch, from the little details such as letting her clients go first, allows us to fully immerse ourselves in the house and even giving us some time alone to discuss was very much appreciated.Overall, every interaction i had with Leaders was always delightful and I highly recommend them the next time you are looking for your new home.
Denise · 11 January 2023
Agent replied · 20 September 2023
Dear DeniseCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotEllie was very polite
Ellie was very polite, cheerful and professional. She carried out the property inspection very efficiently with no disturbance whatsoever.
STEVE · 24 July 2026
★★★★★ 5/5
TrustpilotI’m very glad to write this review because…
I’m very glad about this review because Lillian and the team at leaders have been great since from the very start! My husband and I have been looking for a property to rent for a long while and it took just one viewing (first time even contacting the agency) with Lillian to find one! The process has been smooth and quick and we are looking forward to moving into our new home!;) Thank you soo much for giving us this opportunity to settle and reunite our family in this awesome property we can call home 🙏🏿
Agy · 6 January 2023
Agent replied · 20 September 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAll done easy
All done easy. Sophie was great from the leaders in Guildford.
Shana · 14 September 2026
★★★★★ 5/5
TrustpilotThank you Ben!
Leaders have been fantastic in renting our property. We have been dealing with Ben Waters from the Quorn branch and we cannot praise him highly enough. We have a large property which we think is very special. Ben found several suitable tenants and we settled with a wonderful family who we feel confident will be happy there and will take care of it. I would also like to thank Jack at the Manchester branch for organising such a prompt response.
Sue · 3 January 2023
Agent replied · 20 September 2023
Dear SueCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSelwyn’s support through my flat…
Selwyn’s support through my flat application was amazing! Helped ius through every step of the way and answered all of our questions. Would recommend
Henry · 2 October 2026
Agent replied · 10 October 2026
Dear Henry Mirams
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotBrilliant service!
Selwyn answered the phone straight away and was exceptionally friendly and helpful, conveniently organising a same-day viewing for me with his colleague Aleyna who was equally lovely and efficient. The property itself was great, true to the images and description, and I put in an offer straight away which was a stress and hassle-free process.
Finn · 8 October 2026
★★★★★ 5/5
TrustpilotLeaders have gone above and beyond
I cannot thank Paula Bray at Leaders Estate Agents enough for everything she has done to help us find the perfect rental property.
Hannah · 23 June 2026
★★★★★ 5/5
TrustpilotCalum was great
Calum was great. Love the viewing and personnality.
Freddy · 1 October 2026
★★★★★ 5/5
TrustpilotEverything was seem less and the team…
Everything was seem less and the team communicates effectively. The process of getting my apartment was very stressful.
Vivienne · 28 July 2026
★★★★★ 5/5
TrustpilotBest Property Maintenance Representative of any Agency
I often have very bad experiences with agencies helping to communicate with landlords and helping out with general maintenance. Tikal from Leaders has completely blown my mind and impressed me above and beyond. Tikal is the maintenance representative for the property I am renting. I reported a critical boiler issue which resulted in no heating near the Christmas period (22nd Dec). Tikal was extremely patient in listening and tending to my issue. She went above and beyond to help us and even did in-depth research for us for possible home fixes while we were essentially waiting for a miracle engineer who works during the Christmas period to show up. Amazingly, she managed to convince the boiler manufacturer to send an engineer down to fix our boiler. She also updated us hourly on the progress and who she contacted in the meanwhile so that we feel more at ease. If you are with Leaders and have Tikal helping you out, you are without a doubt in very very good hands. I cannot recommend Leaders enough for this reason. I hope the management in Leaders gives her the recognition she wholly deserves.
Wei · 24 December 2022
Agent replied · 20 September 2023
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat experience with Leaders- Forest Hill
I am so glad that the property I like is with Leaders. It was a smooth process from the time I asked for a viewing until my move in date. Selwyn, Macy, Sharon and Jake have all been amazing. They were all so kind and responsive to my inquiries. I have such a great experience with them.
Anne · 24 September 2026
★★★★★ 5/5
TrustpilotAimee has been really helpful and…
Aimee has been really helpful and responsive to all of our queries! She has made listing our house as stress free as possible!
Kate · 22 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.