5/5
TrustpilotGreat experience with Kulvinder
Great experience with Kulvinder, from viewing to the application process. He has been great at communicating and answering all my questions. Looking forward to a positive process.
Trusted Agent profile · BRACKNELL
Verified
Leaders Bracknell reviews
★★★★★
6,236 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,236 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Reviews
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotHarsimran is fantastic!
Harsimran, our property manager, is fantastic! Our inquiries are promptly addressed, and any necessary tasks are completed with remarkable speed. We're extremely pleased with the service! :)
4/5
TrustpilotAlways attentive service from Lowestoft staff
The service provided by Leaders Lowestoft branch is good and friendly. They know what they are doing.
Agent replied · 20 September 2023
Dear Helen, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotVery friendly
Very friendly, helpful and good communication. The sales manager provided excellent support.
Agent replied · 20 September 2023
Dear Hilal BasmaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Customer Service
Have much appreciated the friendly, helpful and patient staff who have supported us through the rental process.
Agent replied · 20 September 2023
Dear Karen,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLiz at the Felixstowe branch was very…
Liz at the Felixstowe branch was very helpful and informative.
Agent replied · 20 September 2023
Dear Janet Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotStill no tenancy agreement on tenancy start date
10am and our tenancy is supposed to start today and we still have not received our tenancy agreement. The Nottingham branch have been excellent but the admin hub poor.
Agent replied · 20 September 2023
Joanne, thank you for your feedback. We are very sorry to hear that you had not been happy with the time it took to receive your agreement. Hopefully, this was resolved on the day however if you continue to experience problems please speak to the branch manager directly and they will investigate this further. Kind Regards, Leaders
5/5
TrustpilotI had a pleasant experience with…
I had a pleasant experience with Leaders. Holly Jackson helped me find a house perfectly suited to my requirements and I had a smooth process with the viewing and application, thanks to her.Would definitely recommend her service.
5/5
TrustpilotExcellent service from Leaders in Faringdon
Excellent service from the Faringdon team of Leaders who proved useful and helpful whilst renting our house. The staff were friendly and attentive to our needs - I rate them highly, and would certainly recommend them to others.
5/5
TrustpilotGood communication and dealing with…
Charlotte provided good communication whilst dealing with a recent problem with the property.
5/5
TrustpilotHighly recommend
Highly recommend. We dealt with the Northampton branch and they couldn't have made things smoother.
Agent replied · 20 September 2023
We are always more than happy to assist you if anything else comes up. Take care!
5/5
TrustpilotReally helpful to understand how to get…
Really helpful to understand how to get mortgage
Agent replied · 20 September 2023
Dear SherazCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJosh gave excellent service and advice
Josh gave excellent service and advice, would highly recommend Leaders
Agent replied · 20 September 2023
Dear Lee-Anne, thank you so much for your recent review! Josh intends to always set out to provide excellent customer care and we appreciate your feedback. Good luck in your new home!
5/5
TrustpilotGreat team
Great team. Always there to help when I need it, they make renting my property easy.
Agent replied · 20 September 2023
Dear Sarah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotI would like leaders to explain why we…
I would like leaders to explain why we were told that we had to have the no deposit option when this wasnt true.
Agent replied · 20 September 2023
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotLow stress house sale
Very good experience with Daniel, Tom and Sharna. Very professional throughout.
Agent replied · 20 September 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPolite and professional
Sophie always goes above and beyond whenever I come to her with any problems, And it’s always handled politely and professionally. I would recommend leaders to anyone
5/5
TrustpilotThe lady call Lydia
The lady call Lydia, she done the professional job and friendly.
Agent replied · 20 September 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFirst class service!
Fantastic, friendly and personal service. Always proactively on the case, chasing the buyers and the solicitors. Would wholeheartedly recommend to anyone else!! Top notch service from Amanda, Mark and Jake!
Agent replied · 20 September 2023
Hello Anna, we are very flattered and delighted that you would recommend us as a first class service. All of our branches strive for the best customer service and are determined with making the sales service as smooth as possible. Thank you for taking the time to share your feedback.
1/5
TrustpilotTheir leasing department is truely…
Their leasing department is truely awful. I have been living a nightmare for the last 18 months due to illegal drug users in the proprty above me and they rufuse to do anything. Avoid at all costs.
5/5
TrustpilotVery polite and helpful
Very polite and helpful. Answered all my questions promptly and returned all calls and emails quickly
Agent replied · 20 September 2023
Dear Jackie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRebecca has always been polite
Rebecca has always been polite, prompt and helpful with any of my enquiries regarding my rental property. I have had a great experience with Leaders.
1/5
TrustpilotMarketing Scammers- They Pay for data from land registry to…
They Pay for data from land registry to spam landlords at their home addresss!!! Breach of all data rule's!
Agent replied · 20 September 2023
Dear StephenWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotDo not use!
Disgusting horrible company! Will take money off you for things you haven’t done! They’ve ruined our life. I hope them and the disgusting landlord is happy
Agent replied · 20 September 2023
It’s upsetting for us to read your comments and to learn that you have had such an unhappy experience with us here at Leaders, we always want to provide our customers with the best service possible and are sorry that you feel we haven’t been able to do this for you.We understand you are currently going through the end of tenancy process and have recently been in communications with Jessica Goldsmith the Assistant Branch Manager who has put forward proposed costings for damages and dilapidations. The proposed costings that are put forward at end of tenancies are calculated after comparing the inventory report conducted at the beginning of the Tenancy with the check-out report produced at the end of the tenancy; the check-out report establishes if there are items which are deemed to fall under the responsibility of tenants. Its understandable that you may not agree with any costings that have been put forward but feel it important to highlight that we put these forward on behalf of the Landlord as we are contracted by them to do so, should you not wish to agree with any proposed costings then you are able to proceed to arbitration using the information that has previously been supplied by Jessica.We’d like to offer our apologies for any disappointment caused throughout your dealings with us and regret that you feel the service received hasn’t been up to the high standards expected of us here at Leaders. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Leaders
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