5/5
TrustpilotJake Leaders
Recently spoke to Jake at Leaders. He took the time to offer some great advice on different properties, great customer service and very polite
Trusted Agent profile · BRACKNELL
Verified
Leaders Bracknell reviews
★★★★★
6,180 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,180 reviews on 1 platform.
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Reviews
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent support throughout our flat search
Selwyn and Aleyna have provided excellent service throughout our flat search so far. They have always responded quickly and have been incredibly helpful at every stage, from arranging viewings to supporting us through making an offer and the referencing process. We’ve really felt that they’re invested in helping us find and secure the right flat and they’ve made what can be a stressful process much smoother.
5/5
TrustpilotFriendly and professional
Thank Lucy of Leaders for arranging the viewing. We really appreciated your friendly and professional approach.
5/5
TrustpilotMe and my partner have been looking to…
Me and my partner have been looking to move out of central London now for months, but after lost viewings or never hearing back we have struggled. I put my enquiry in for a property and the next day Macy rung me, she was attentive and so polite. She made me excited to view the property even after my experience with other places.
5/5
TrustpilotGreat experience with Leaders
Great experience with Leaders from start to finish. Selwyn in particular was incredibly helpful throughout the whole two years we spent in our flat. Always responsive, friendly and easy to deal with, which made the renting process genuinely stress-free. Really appreciated all the support along the way. Would happily recommend.
Agent replied · 21 May 2026
Dear Adam We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotDebbie was very professional with our…
Debbie was very professional with our house inspection Thanks very much Debbie
5/5
TrustpilotAleyna saklav
Leaders estate agent have been good to me and my friend. Aleyna is great.
5/5
TrustpilotHappy home..
Me and my husband are happy to share that leaders has helped us in finding and moving to our new home. We were in search for homes from long time and leaders made it easy. Malik Miah is the person who supported in all the formalities and reachable to get the things done with ease. He really needs to be appreciated for the work he has done.
Agent replied · 29 August 2024
Dear Kavya GadeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMacy was very courteous and…
Macy was very courteous and professional, and resolved my query very quickly. Many thanks!
5/5
TrustpilotCalum was exceptional!
Calum was very helpful, first phone call I had received from an estate agents so very grateful for him. Great customer service and I can just tell I’m going to be looked after- thank you!
5/5
TrustpilotHelpful and friendly people at Leaders
Jake and Lucy has been helpful, friendly and responsive in organising viewings and follow on work for sorting out the tenancy.
5/5
TrustpilotGood experience
I had a really positive experience with Leaders Northampton from start to finish. The team were professional, friendly, and always quick to respond to any questions I had. They made the whole renting process smooth and stress-free, keeping me updated throughout and making sure everything was handled efficiently.
Agent replied · 2 June 2026
Dear George Alin Ghenghea, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotKingston house rent
Lucy, Gabriel and Nick were really helpful to smooth out the whole rental process for the house. Great people to trust.
5/5
TrustpilotHousing onboarding experience
Selwyn, Macy and Sharon made it a very smooth and easy onboarding and were helpful and accommodating!
5/5
TrustpilotSelwyn was great in assisting me…
Selwyn was great in assisting me organise a viewing for a flat with aleyna ! Lovely and warm customer service
5/5
TrustpilotVery professional gave important…
Callum was very professional gave important details and information about the property
5/5
TrustpilotAbsolutely fantastic letting experience…
Absolutely fantastic letting experience all thanks to Emily! Having been looking for a property for a few months now we have interacted with quite a few letting agents and this was by far the easiest and friendliest. Able to accommodate for some difficult circumstances regarding viewings, had all information to hand regarding any and all questions and prepared information for anything we could have needed before we even needed to ask.Could not be happier with the entire experience and can’t wait to move into our new home! Thank you Emily
Agent replied · 20 September 2023
Dear Henry DowdCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJake was really helpful and…
Jake was really helpful and professional, treated our property with the upmost respect
5/5
TrustpilotI engaged with Leaders
I engaged with Leaders - Crewe branch to search for a house to rent. Grace Boulton assisted me with the search and helped finding the relevant property. She was responsive and efficient with her guidance and feedback. Grace was quick to understand my needs and provided the necessary solutions to any challenges that came up in securing the lease.
Agent replied · 23 October 2024
Dear OsmanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Grace a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotExcellent
Excellent, Lucy at the Bromley Branch was extremely helpful and knowledgeable in helping me find a property. Would highly recommend.
5/5
TrustpilotI recently viewed a studio property…
I recently viewed a studio property with Macy was very helpful and attentive to any questions I had I recommend working with her for your property search !
5/5
TrustpilotSelwyn was very helpful this morning on…
Selwyn was very helpful this morning on the phone. Brilliant customer service skills
1/5
TrustpilotUse a different letting agent
Utterly useless company. A completely useless cog in a broken machine. My advice is to avoid all letting agencies and deal direct with a landlord but above all avoid Leaders.* the company is a greedy cash grabber* staff are lazy and rude* as with all estate agents they will lie to your face about properties and prices* lied about the state of the property* lied about the availability of the house* constantly hound customers for their data to sell.Just a nasty company representing people who want to outsource their own specific nastiness.Avoid at all costs. And I mean that literally too: pay more to avoid using Leaders. I’ve rented for years and dealing with Leaders has been the worst rental experience I’ve ever had. I will gladly pay more to avoid dealing with Leaders again.Edit: generic response from the company as expected.Update: 18 days into the tenancy for a house costing £1200 per month the rented property is still unavailable to live in.Update x2: Continued terrible property management by Leaders Norwich. A leak was reported and left unfixed for 6 weeks. Took multiple requests and the work was left half completed. House is now filling with mould and frequent electricity cuts as the leak pours directly into the breaker box.Update x3: It is now May 2023 and the issue is still unresolved. Leaders did send a clown around to stare at a wall covered in mould for a while and that clown announced everything was fine because, you know, they are a clown.I would sincerely advise both landlords and tenants to avoid using this cowboy company.
Agent replied · 20 September 2023
Dear Adam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotDiana Harag was always really helpful and professional
Diana Harag was always really helpful and approachable. She always kept us in mind during our tenancy research, also very professional.Diana helped me around multiple viewings and was also kind enough to take me along with her in own car to the properties. Has answered all my questions and have been super helpful.Overall a really good experience!
Agent replied · 23 October 2024
Dear PetriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating! Many thanksCustomer Care Team
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