Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI’m a tenant with a leaking roof
I’m a tenant with a leaking roof. I’ve waited 10 weeks and it’s still not fixed.I’m awake nights for fear of flooding.My experience tells me that Leaders neglect their tenants.
Jayne · 25 August 2021
Agent replied · 20 September 2023
Dear Jayne We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotVery eager and proactive in seeking to…
Very eager and proactive in seeking to let our house. Professional and very quick at finding prospective tenants. Also accommodated our need to complete works on the house. A great team in the Cambridge Hills Road office. They seem to have good sources of professional tenants.
Mrs · 4 July 2023
★★★★★ 5/5
TrustpilotHad a few issues with our property
Had a few issues with our property, email Emma Perrin the property manager at northwich branch she always gives a great service and very professional
Simon · 27 May 2022
Agent replied · 20 September 2023
Dear Simon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 4/5
TrustpilotNewly moved to Cambridge
We've just moved into our new flat with Leaders and the experience has been good. In particular, some maintenance issues noted before the move were very efficiently resolved (although close to the bank holiday weekend) by our property manager Tikal. Hope to keep getting excellent service from them.
Arya · 2 May 2023
★★★★★ 5/5
TrustpilotElla and Jemma are both angels showing…
Ella and Jemma are both angels showing their professional skills in all areas . They both certainly showed patience with helping me 👍👌😀
Mark · 23 August 2022
Agent replied · 20 September 2023
Hi Mark, thank you so much for your positive comments about Leaders Estate Agents Aylesbury! We hope you are happy in your new home :)
★★★★★ 5/5
TrustpilotWe rent a falt with Leaders,they are…
We rent a falt with Leaders,they are very efficient and helpful I am now settled into my new home and very happyThank you
Puiu · 22 August 2022
Agent replied · 20 September 2023
Dear Puiu,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotDo not touch this lot with a barge poll…
Do not touch this lot with a barge poll they are only interested in your money if you have a problem they simply do not care and then they lie about the damage on the checkout just so they can claw in as much before you go blaming you for damage that was there before you even moved in
Tel · 11 February 2022
★★★★★ 4/5
TrustpilotProperty Management and Lettings at Walton-on-Thames
Vicki at Walton who manages my let property is very quick to respond and overall very efficient. Just occasionally, I feel that my concern is not being listened to enough and it takes a few emails to get my point of view across.On the lettings side, Leaders have always found excellent tenants and all the paperwork has been efficiently handles.Overall, I would definitely recommend Leaders in Walton to other landlords.
Charmian · 28 January 2019
★★★★★ 4/5
TrustpilotA little Thankyou
Just wanted to write a little note about My property Manager Julie Westbrook in the Worthing office Just to Say thank you for all your hard work And being so efficient in all you do.
Jacqueline · 20 March 2024
★★★★★ 1/5
Trustpilotworst estate agents going ripped off 2…
worst estate agents going ripped off 2 oap , 1 aged 82 and 1 aged 69 left them with damp and mould reported it loads of time no cooker for 2 weeks don't trust them
Martin · 21 May 2020
Agent replied · 20 September 2023
Hi Martin, it is a shame for us to see that we have received a low star rating regarding tenants accommodation. We would like to try and obtain some additional information from you so we can understand why they were unhappy with the service they received. This in turn will help us improve our service moving forward. If you are willing then please reach out to us by email at customerrelations@lrg.co.uk and provide the property address and branch and we can investigate this further. Thank you from the Customer Service Team.
★★★★★ 4/5
TrustpilotI have been dealing with the Worcester…
I have been dealing with the Worcester branch and found them helpful and co-operative as a landlord.
Elizabeth · 27 March 2023
Agent replied · 20 September 2023
Dear Elizabeth We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 1/5
TrustpilotTerrible agents
Terrible agents. I’m a landlord and inherited Leaders when they purchased Suttons in Manchester. They take extra management funds from rent without authorisation and then don’t answer emails when I’ve tried to question this. Very unprofessional company.
Cammy · 30 July 2019
Agent replied · 20 September 2023
We’re saddened to read that you’ve been unhappy with the service you’ve received from us and our team in Manchester. We’re disappointed to read of the issues you’ve had but appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service and we always take it very seriously when we hear of any dissatisfaction from our customers.We’re concerned by your comments and would really like to try and address this with you so we can turn your experience with us into a more positive one, sadly due to no full name being provided we’re unable to locate you on our system but would be really grateful if you could contact Daniel Binns the Lettings Manager on 0161 834 3444 as know he’s eager to resolve these issues with you directly. Kind Regards,Leaders
★★★★★ 5/5
TrustpilotExcellent first class service
Faultless from beginning to end. Kept in touch whole time. Nothing was too much trouble. Answered questions quickly. All staff I dealt with were friendly and proessional. Reassured me whole way through the process and they were right! Highly recommend.
Debbie · 1 March 2017
Agent replied · 20 September 2023
Hi Debbie, thank you for taking the time to share your review. We are really pleased you have been happy with the service and would highly recommend us.
★★★★★ 1/5
TrustpilotThis company are not to be trusted they…
This company are not to be trusted they told lies to us and took money from us under false pretences.The agreement between us has been ended for four days yet despite emails and phone calls they still owe us £150 which they make all manner of excuses not to pay. Please avoid at all costs they are not legitimate
Handy · 3 February 2022
★★★★★ 1/5
TrustpilotLEADERS BRIGHTON
LEADERS BRIGHTONUnfathomably poor. NEVER RENT FROM THEM. A multitude of issues with the flat once the tenancy started. Almost impossible to get in touch with the agency via the phone. AVOID AT ALL COSTS.
Giovanni · 27 August 2020
Agent replied · 20 September 2023
Dear Mr Pilides , we appreciate your honest feedback and thank you for taking the time to let us know about your experience with our Brighton office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team
★★★★★ 2/5
TrustpilotDreadful liars!
I moved to my home almost 3 years ago and had no end of issues now to the point the roof has a leak and the living room ceiling is caving in!Leaders clearly don't give a toss because there leaving it like it!
Sophie · 14 September 2023
★★★★★ 5/5
TrustpilotRyan and Hannah
Ryan and Hannah have made our moving out process and easy and happy one, great down to earth people and extremely helpful!
Jack · 22 September 2022
Agent replied · 20 September 2023
Dear JackCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotRinging my tenant for services which i never use
Still ringing my tenant redgaring services which i or he dnt use looks like they scammers.if contact they always appologise and blame there other department....WORSE COMPANY...NEVER AGIAN several emails and responce
R · 17 May 2021
Agent replied · 20 September 2023
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.If you would like to discuss further please email customercare@lrg.co.ukKind regards, Customer Care Team
★★★★★ 5/5
TrustpilotMalik's professionalism
Malik's professionalism, expertise, and attention to detail made my property search an absolute pleasure. He listened to my preferences, provided well-researched options, and negotiated the best terms. I am extremely satisfied with Malik's outstanding service and highly recommend him for anyone seeking a top-notch property agent.
Stuart · 22 June 2023
★★★★★ 5/5
TrustpilotVery helpful and knowledgeable
Very helpful and knowledgeable about the local area making the whole process of letting a property run smoothly.
Lindsey · 17 February 2023
Agent replied · 20 September 2023
Dear LindseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotNot sure as to why I never get a call…
Not sure as to why I never get a call back… It’s like they’ve forgotten they work on commission!Tried ringing so many times about a property in Harlow and never once got answered. Left messages and no reply… clearl y they want me to take business else where!
Taylor · 21 April 2023
★★★★★ 5/5
TrustpilotHad a very pleasant conversation with…
Had a very pleasant conversation with Daanish. Very clear, extremely helpful and very friendly.Great customer service advisor
Osman · 20 March 2023
Agent replied · 20 September 2023
Dear OsmanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotGood professional service
Very good service, professional and efficient. Leaders did everything I asked and answered any query promptly. Rheas was excellent during the whole letting process.
Matt · 14 November 2016
★★★★★ 4/5
TrustpilotWould recommend
I would prefer more frequent inspections e.g. every 3 months and also after the first month. Also, when contacting me please specify which property you are referring to - last week I had an email to say the tenant called to find out if I had a key to the accessway. I didn't know which property this related to. Overall I am pleased with the service and would recommend you to others
Anish · 14 November 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
