Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,245 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,245 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
5/5
TrustpilotMohammad Abul Ahsan
Mohammad Abul Ahsan, was the best lettings agent I could ask for. He helped me through every step of the way. I was highly stressed, and he reassured me and made it a very easy and comfortable experience. I highly recommend leaders. Five starts from me!
5/5
TrustpilotThanks Jemma
I needed some help, and Jemma have been amazing with everything I asked. If you need something,she is the one .
Dear Priscila Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat staff friendly and helpful
Great staff, very attentive. Asked questions about my properties. Top service, very reassuring and put me at ease with a potentially stressful situation. 100% recommend
Dear Alex,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotI have had no problems with the…
I have had no problems with the process. The help I've received has been straightforward and professional throughout the whole process. Friendly staff, helpfull and they've kept their promises. I am satisfied with the help I've received.
Hi there Filipp, thank you for the review, we always love to hear from our customers about their experiences with us! We are so pleased to read that the staff you dealt with were straightforward and professional throughout your dealings with them and were able to offer so much help.If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help, we hope you have a great day! Kind Regards, Leaders
1/5
TrustpilotAppalling service
Appalling service. As a new landlord, it has been a horrendous and stressful experience. They’ve been disorganised, dreadful communicators and cost us a lot of money.
Dear LucyWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotThe woman I spoke to was very nice and…
The woman I spoke to was very nice and prompt responses. Also clear instructions in what is required. So far no problems.
Dear Dan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotI have been waiting 30 days for my…
I have been waiting 30 days for my deposit return. I have called twice and emailed still no one replying. I should have been notified within 10 days if there was any problems.The Cambridge branch is shocking.
Hi Richard, thank you for your review, we regret to hear of the negative experience you have had with Leaders and the team in Cambridge. Here at Leaders we always aim to deliver the highest level of service and of course are disappointed to read that you feel you haven't received this.I have had the opportunity to locate your Tenancy on our system and also discuss your concerns with the branch. For the sake of clarity as noted within the Tenancy Agreement Leaders hold the deposit as Stakeholder and due to our position as Stakeholder this means that we are unable to release the deposit without the written agreement from both parties, Tenant and Landlord. In regards to the deposit release process when viewing our system I can see that Ruth Murray provided a copy of the check-out report to yourself and the Landlord on the 16th of August. When Ruth provided the Landlord with a copy it can be evidenced that she recommended the Landlord agree to the full release of the deposit due to the good condition that the property had been left in, unfortunately Ruth received no response to this. Tom Burke a member of the property management team pursued the Landlord on the 1st of September in Ruths absence and again on the 6th of September, the Landlords authorisation was received on the 6th of September, the Deposit release form then uploaded on the 12th of September; the main reason for the delay here has been due to not receiving authorisation to release the deposit from the Landlord.Once the deposit release form is uploaded to our system by the property management team the process is then handled by our Client Accounts team who are located externally, this team deal with all deposit releases across Leaders 100 branches. I am aware that at this current moment in time our Client Accounts team are currently working to a 5-7 day timeframe and so I would like to offer my apologies for the delay whilst this is being processed however I can assure you the deposit release is currently being undertaken. We appreciate you taking the time to bring this matter to our attention, I have taken on board all of the comments you have provided me with and can assure you that all feedback is taken most seriously. Whilst I do not believe the team at Leaders were the main reason for the delay throughout this process I do recognise there was a slight delay between receiving the Landlords authorisation and the deposit release form being uploaded to our system and I would like to offer my sincere apologies for the delay here and that you felt the service you received fell below the high standards we expect of Leaders. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback.Kind Regards,Leaders
5/5
TrustpilotAll the staff are so friendly and…
All the staff are so friendly and professional, I wouldn’t hesitate about recommending them to anyone who needs to rent a property. Fantastic service 👍🏻
Dear Bev,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery professional
Very professional and took care of everything . Answered all my questions promptly and returned all calls and emails quickly which is what I expected
Dear Mr Burns,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIf it would be possible to give 0 stars…
If it would be possible to give 0 stars is that how much I would give. The worst agency with the most incompetent staff. I wouldn’t recommend it not even to my worst enemy.
Hi Cristina, I am very sorry that you have not been happy with the service you have received from us. We want all our customers to be satisfied with the service they receive and so it is disappointing to hear that we have fallen short on this occasion. We would like to try and obtain some additional information from you so we can understand what you were unhappy with and this in turn will help us improve our service moving forward. If you are happy to do this then please either reach out to me on 01344 753104 or email us at customerrelations@lrg.co.uk.King regards, Customer Relations Team
5/5
TrustpilotNice and very quick contact
Nice and very quick contact. Instant decisions. Great desire to cooperate with the tenant and the help providedMariusz Mess
Dear MariuszCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJade Brasiewicz
Great service from Jade Brasiewicz at Leaders Property Department in Loughborough. Prompt and efficient service, plus regular communication regarding our property in the town.
Dear Ian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHi Robert carter was a pleasure to work…
Hi Robert carter was a pleasure to work with you today even on such a stressful day you were a very big help I’m very grateful thank youKind regards Dean
Dear Dine Laid,Thanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
TrustpilotGreat staff, good experience
Leaders was great at helping me move into my new place. I was having issues setting up with bode insurance and Katie Vince gave me a massive amount of support to help me get it sorted.
5/5
TrustpilotHighly recommend
Rented a bungalow through leaders for the last 2 years and my property manager Kayleigh Barham has always been very helpful and quick to help with any queries or problems that have come up
1/5
TrustpilotVery poor service and there only money…
Very poor service and there only money grabbers they do not use you they constantly email and go on at tenants also chase people for money that is owed but not in there name
5/5
TrustpilotRob Perry who is our main contact has…
Rob Perry who is our main contact has always responded and followed up on matters giving good customer service.Whilst there inevitably been some issues over the decades Leaders and their predecessors have served us well.
5/5
TrustpilotLeaders
LeadersJolanta and the team are extremely professional and very helpful with a great vision to complete efficiently. Highly recommended!!!!!
Dear Saj Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFaultless service as always from the St…
Faultless service as always from the St Ives branch. Great communication and knowledge, made the whole process as easy and quick as poss as always.
Dear Rosie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHaving had a property on sale for over…
Having had a property on sale for over 6 months we were extremely disappointed with the service,ethics and honesty of Leaders and have now moved to another estate agent.
Dear WayneWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotProfessional and good communication
Thanks to the team at Leaders Beckenham, Adrian and Riz, for helping to find and purchase my new home. I've just moved in and grateful for their support throughout the process and making sure it all went smoothly.
5/5
TrustpilotI recently used Leaders and honestly…
I recently used Leaders and honestly Kristian, the rep that handled our request was really good and helpful. The processes are a bit too much😁but it was worth it and seamless to be fair. And I got a moving in gift. Would recommend anytime!
5/5
TrustpilotGreat service
Great service, Mr Landa at Woodthorpe Nottingham branch was very polite and patient. Brilliant communication as regards request from tenant. This is my second time renting a property with Leaders, it has always been a good experience.
5/5
TrustpilotGive Linda Williams 5 stars,for her…
Give Linda Williams 5 stars,for her sorted out our contract,which has taken 2 years to sort out.well done Linda at the Poole branch
Dear Cathy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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