Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOne piece of advice DO NOT USE
Don’t have enough time left in my life to list all the reasons this agency is appalling. Rude, dishonest, disrespectful, uninformed, patronising and a disgrace. They are detested by every tenant, landlord and other agent I have every spoken to
Sarah · 26 October 2018
Agent replied · 20 September 2023
Hi Sarah, we are saddened to read your review about the negative experience you have had with Leaders. Here at Leaders we consistently strive to deliver exceptional service to our customers so it is disappointing to read that you do not feel that you have received this from us.We are concerned by your feedback and would really like to look into this further so we can try and turn your experience around however we are unable to establish which exact office your issues relate to. Please either reach out to your local branch directly as I know the branch manager would be eager to discuss your concerns with you further to see how they could turn your experience around or email us at customerservice@leaders.co.uk providing more information about your issues and we will do our best to assist.Kind Regards,Leaders
★★★★★ 5/5
TrustpilotFrom the start Leaders were…
From the start Leaders were exceptionally helpful and quick to respond to any queries. Would recommend them for any other people looking for an estate agents.
Alex · 17 June 2022
Agent replied · 20 September 2023
Dear Alex,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotJust rented my first house at age 18…
Just rented my first house at age 18 with no guidance or anything. However kate helped me a lot during this time from the application to collecting the keys, I am truly grateful Hope she gets the recognition from everyone else she deserves
Harry · 26 October 2023
★★★★★ 5/5
TrustpilotWe had a viewing tonight we were met by…
We had a viewing tonight we were met by a lovely young lady called Rosie who was very helpful polite and happy to do her job, even though the house was not for us I would most definitely use this company again for there professionalism and help.
Em · 11 July 2023
★★★★★ 5/5
TrustpilotHad a fantastic experience with my…
Had a fantastic experience with my move. I had so many questions and Charmaine reassured me the whole way. Happy in my new home
Danielle · 9 September 2022
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotSimple perfect!
All staff very professional, friendly and helpful. I recommend to everyone. I was with Leaders for nearly 2 years. Now I had to move house for family reason and I decided to stay with Leaders because I know I will be satisfied.
Agnes · 17 June 2016
Agent replied · 20 September 2023
Hello Agnes, thank you very much for taking the time to leave a review. We are very pleased you have been happy with Leaders service over the years and that you continue to use us for your rental needs. We strive to provide excellent customer services in all of our branches, and we will be sure to pass on your feedback to your local branch in East Grinstead.
★★★★★ 5/5
TrustpilotManchester property experts
Lewis, Megan & Michelle are a credit to the Manchester team, professional and problem solvers I’d not hesitate to recommend them individually.
Shaz · 25 November 2022
Agent replied · 20 September 2023
Dear ShazCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
Trustpilotvery good service
My husband and I are delighted with the service provided, especially with Agent Sam, everything has been very fast and they answer emails quickly.
Lina · 8 September 2022
Agent replied · 20 September 2023
Good afternoon Lina, Thank you for reviewing your recent experience with Leaders and in particular your experience with Sam. She's a superstar! Good luck with everything.Kind regardsJosh Weller - Senior Branch Manager
★★★★★ 5/5
TrustpilotOur property manager Iara has simply…
Our property manager Iara has simply been brilliant! Any issues we’ve had she’s sorted out straight away, she’s been kind and friendly and easy to work with!
Sam · 25 April 2022
Agent replied · 20 September 2023
Dear Sam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGreat company to go for absolutely…
Great company to go for absolutely fantastic experience with them willing to help on every step of the way many thanks to stacy for all your help
Customer · 23 April 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotLouise Deakin in the Sales team was…
Louise Deakin in the Sales team was thoughtful, attentive and friendly throughout. I would definitely recommend Leaders and the Mansfield team, helpful through a stressful time. Thank you
Paul · 4 March 2022
Agent replied · 20 September 2023
Dear Paul,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAnn Burton, professional, helpful and friendly
Ann Burton came to conduct a house inspection, , very professional, helpful and friendly.Sorted my email communication problem and arranged for a maintenance issue to be sorted.
Valerie · 21 April 2022
Agent replied · 20 September 2023
Dear Valerie ,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 4/5
TrustpilotCustomer Feedback - Northwich Branch
The property manager is understanding, empathetic and aims to get issues resolved quickly.I do however think the communication could be better, for example we were told a date but no time for the inspection which took place on 07/07/23 leaving us unclear on when someone was coming.
Matt · 7 July 2023
★★★★★ 5/5
TrustpilotPositive experience
Really positive experience renting with Leaders, James T worked with us throughout the process and couldn't have been more helpful and responsive. Thank you!
JZ · 2 September 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI was assigned to a Staff named Malik…
I was assigned to a Staff named Malik ... His response to emails was extremely swift i must say ..
Dr · 30 January 2023
Agent replied · 20 September 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotAwful
Terrible service and a complete lack of communication.I’ve had issues with the property I rent for 3 months
Daniel · 5 April 2023
Agent replied · 20 September 2023
Dear DanielCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThe company have quick respond on my…
The company have quick respond on my request and keep update of my purchasing condition. I am happy to not only having the E-mail updating the purchasing condition but also would like to have more telephone conversation with the responsible agent to know the detail of the purchasing process.
Kevin · 6 May 2023
★★★★★ 5/5
TrustpilotGreat Letting Agents
This is only my second month as a landlord with Leaders but so far I am very happy with the service they are providing. They have been very efficient and professional from the beginning and email me with updates as required.
Karen · 29 June 2017
Agent replied · 20 September 2023
Hi Karen, this is great to hear! Do let us know if there is anything else we can do for you. Take care!
★★★★★ 5/5
TrustpilotWe found Louise very knowledgable and…
We found Louise very knowledgable and informative about the current housing market, the process from booking a valuation through to instruction was very professional and thorough.
Sami · 26 May 2022
Agent replied · 20 September 2023
Dear Sami,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic service from Jo from Leaders…
Fantastic service from Jo from Leaders in Nantwich. Prompt attention to emails and maintenance issues with our property are always quickly resolved by her.Highly recommend to all
Suzie · 7 April 2022
Agent replied · 20 September 2023
Dear Suzie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotMarcus at Leaders Ipswich helped me…
Marcus at Leaders Ipswich helped me with my move in process from start to finish. I would recommend Leaders to anyone looking to move in and around Ipswich
Cameron · 15 February 2022
Agent replied · 20 September 2023
Dear Cameron,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHappy Contractor
As a contractor Leaders are great to deal with, good communication from the start of an enquiry to the finished job and an easy to use portal aswell.
Andy · 14 February 2022
Agent replied · 20 September 2023
Dear Andy Dunkley,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAn out of the ordinary handover to a…
An out of the ordinary handover to a new tenant handled with sensitivity, persistence and diligence. Thank you!
Gene · 29 March 2023
Agent replied · 20 September 2023
Dear Gene Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAmazing 🥰🥰🥰
So far so good a amazing team at the crewe branch very friendly and helpful even answering my daft questions, always a phone call away. Thank you
Magicbarty · 30 March 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
