1/5
TrustpilotTime wasters
Southampton branch. Complete waste of time, unprofessional, immature and rude staff. Late to viewings. Unresponsive, don't reply to emails, customer service non existent.Don't waste your energy.
Trusted Agent profile · BRACKNELL
Verified
Leaders Bracknell reviews
★★★★★
6,258 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,258 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Reviews
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotEcellent
The sale went smoothly thanks to your agent Tara at your Horsham office. She is a caring person and knows what must be done.
Agent replied · 20 September 2023
Dear Alex, Thank you for taking the time to review Leaders Horsham and Tara specifically. Your feedback is much appreciated.Kind regardsJosh Weller - Senior Branch Manager
5/5
TrustpilotMy property manager is Sarah Brenland…
My property manager is Sarah Brenland we have a great relationship and I can strongly recommend her services together with all the staff at Leaders.
Agent replied · 20 September 2023
Dear Nicola,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy experience of the company was…
My experience of the company was entirely positive. Acting for me to find a tenant there were unfailingly helpful, professional and friendly. I was particularly pleased to receive feedback after each viewing and when a tenant was selected the administration was completed in a timely and thorough manner.
5/5
TrustpilotGemma at leaders lowestoft was lovely…
Gemma at leaders lowestoft was lovely and helpful on the day of the initial viewing of the property and helped me throughout the process after being offered the property once references etc had.been checked etc she truly is an asset to the leaders team. Thankyou for you help and encouragement.
5/5
TrustpilotI’ve had an amazing experience with…
I’ve had an amazing experience with Holly from Leaders! She’s made the whole process so easy and been great at communicating with us!
Agent replied · 20 September 2023
Dear KitCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGood and effective Communication
Recently rented a property through Leaders and generally the experience was a good one.This was primarily thanks to good and effective communication from agents Faith Graham (as well as Jolanta) throughout which helped expedite the process, keeping the complications to a minimum.
5/5
TrustpilotGreat Team!
Amber, Lily and the whole team have been great! It was such an easy and straightforward experience letting through Leaders. Thank you to everyone involved!
Agent replied · 20 September 2023
Dear Isabella,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAbsolutely shocking the way I’ve been…
Absolutely shocking the way I’ve been treated by them, I want to make a complaint but the agent dealing with me won’t pass managers details over. I would never use them again and will definitely not recommend them
Agent replied · 20 September 2023
Hi Sarah, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
5/5
TrustpilotIt was an easy understanding process…
It was an easy understanding process for me and l'm glad they were veey consistent and clear with their communication through emails.A great secure application process and Malik miah is a lovely professional person to work with.
5/5
TrustpilotFirst class
I had a very long and difficult sale with Leaders due to the chain.Katie Isaacs guided me through with updates and when I needed information was always helpful and nothing was too much trouble.She was very professional in every way and made a difficult sale bearable Rosie Boxall
5/5
TrustpilotVery highly recommend
From the moment I viewed the property, to the moment I moved in, the agents were very professional and kept me in the loop! Highly recommend!! 5Stars!
Agent replied · 20 September 2023
Dear Emily,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotLeaders were ready to do business…
Leaders were ready to do business straight away while other letting agents that I dealt with took much longer.
Agent replied · 20 September 2023
Dear SimonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you for all your help
Thank you for all your help, I have just moved into my new flat and I couldn’t be happier with the service I received
Agent replied · 20 September 2023
Dear Daniel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGina property manager
we have Gina as our property manager, she is always up to speed with knowing answers to our questions and will always reply back within a day. she is lovely !
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGemma fixed and arranged a problem with…
Gemma fixed and arranged a problem with my door in no time she's amazing gets any job done asap .10 out of 10 Thank you
Agent replied · 20 September 2023
Dear Shawn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
Trustpilotwe have a Derby house that leaders…
we have a Derby house that leaders manage just had a statement the deduction for a faulty cubard door the hinge cost £45 the call out £250 that just ridiculous
Agent replied · 20 September 2023
Dear GolistiWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotJust terrible people to deal with
Just terrible people to deal with. From the beginning to the end of my contract they hassled me and ultimately tried to take money from me. I would never recommend them as landlords.
Agent replied · 20 September 2023
Dear MarianneWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI can't fault them
I Can't fault the assistance provided by Leaders so far, Rosie has worked fast and efficiently given our tight time frames and is always happy to help!Thank you
Agent replied · 20 September 2023
Dear CathyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotPlease avoid using this company
Please avoid using this company spent 3 years at one of there properties always had excellent inspections every 6 months until we handed our notice in only giving half our deposit back using petty reasons for doing so.
5/5
TrustpilotWent to look at a property I went to look at a property to rent…
I went to look at a property to rent and Jane who showed me around was brilliant at her job very professional, would highly recommend this branch
Agent replied · 20 September 2023
Hi Mick,We appreciate your positive review about your recent experience with us! Thank you for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotVery friendly and professional
Very friendly and professional Kristian and Jolanta helped massively, I'm happy to have a great service from Leaders in Northampton
Agent replied · 20 September 2023
Hi Lydia Cheuka, we are very happy to have provided you with such a positive experience!
4/5
TrustpilotLeaders review
I always found Leaders agents to be very professional and knowledgeable. Emily was always available to answer any queries and to help move the process along.
5/5
TrustpilotSpoke with Erin
Spoke with Erin, so prompt and responded immediately via email or telephone call. Made everything nice ajd easy. Thank you!
Agent replied · 20 September 2023
Dear MariaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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