Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,254 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,254 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
2/5
TrustpilotGreat until you move in
Very fast at getting us moved in, but had to lie about saying the area around the house will be tidied before we moved in. Ended up blaming next door neighbor's and telling us the landlord wants to leave the rubbish there as it's not his responsibility, so we need to deal with it ourselves.
5/5
TrustpilotLeaders of Witham.
Leaders of Witham.Our thanks to Danny who quickly found a buyer for our property and managed the whole process faultlessly. Completed 27/08/2019-sorry for delay in posting.Andrew and Doretta Cowie
1/5
TrustpilotWorst company ever
Worst company ever. Dealt with Lowestoft branch. Stay well away. Never return your calls, never sort anything out. Staff rude and make stories up to cover themselves. Never rent through thess, useless
5/5
TrustpilotGreat service
Great service! As landlord we can sleep well knowing all the team at Leaders Lowestoft are on standby to deal with any issues immediately as they come up. Recent tenant placing was completed very promptly.
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotFriendly and professional service from…
Friendly and professional service from the Woodbridge Team. Special mention goes out to Sarah Collins who has always dealt with our (many) questions over the years with good humour and efficiency.
Dear Kim,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThis company have supported me in…
This company have supported me in finding new tenants with their expertise and sound advice. Couldn't have done it without them. Can't recommend them enough!In the words of Tina Turner "simply the best"
Dear Maxene,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotTenant Review
We were tenants renting accommodation with Leaders Sutton for just over 4.5 years. In that time we had no problems with contacting and getting a response from the property management team. They were especially helpful during our check-out. We would definitely consider using Leaders again in the future.
Hi Andrew, we are really happy to hear that you are pleased with the service you have received from us! Thanks for taking the time to leave a great review.
1/5
TrustpilotTerrible
Have let my property through Leaders for over a year and have to say that i am disappointed to say the least. I had hoped that with a full maintained service would be stress free. How wrong I was.On the first of the month I get told about a bathroom leak and get asked if I authorized a contractor to investigate. I replied promptly the same day giving my permission. On the 27th of the month I phone out of curiosity to find out what had happened as I had not heard anything. Imagine my horror that Leaders had done nothing, and then tried to imply it was the contractors fault.Over the years I have let out various properties with various agents and I understand letting a property is not always easy but Leaders are without doubt the worst. Realizing how poor they are I tried to get out of the contract and got quoted £900
1/5
TrustpilotFrom a landlords point of view
From a landlords point of view - totally awful. Lack of addressing maintenance issues, poor referencing, late s21 issuing and erroneous DPS appeal. It’s agents like Leaders that drive owners like myself out of the private rental market. Do not use Leaders Bourne
5/5
TrustpilotWould highly recommend using agents
Would highly recommend using agents. Shannon has always been quick to update and action anything, and the team keep you informed and are all lovely
Dear AmyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI am going through the process of…
I am going through the process of renting a house through leaders and we are dealing with Lauren, she has lots of knowledge and has been very affectionate thought out the process! Would highly recommend
Dear Volkan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMolly at Leaders Western Road Brighton…
Molly at Leaders Western Road Brighton worked really hard to find a good tenant for my one bedroom flat at the 7 Dials, and kept me informed throughout the letting process. A great experience.
Good morningCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotMagnificent
Excellent service, very quick and efficient and always keeping me updated. I dealt with Lindsey who was very professional and always had the answers to all of my questions. Very highly recommended.
5/5
TrustpilotFriendly & Helpful
From the time we viewed the property and decided we would like to rent, to the day we picked up the keys everything went very smoothly. We were well informed of what was going on with the defects. Credit has to go to Leaders and their communication with the landlord as whole of the property was well presented at time of move in beyond our expectations, i.e kitchen Lino replaced even new bedroom carpet replaced when only a threshold would have been ok. A quick response from landlord via Leaders with our request to fit our own child safety locks on windows. All in all a good, positive start to our time at Yewside
1/5
TrustpilotLeaders Agency Hanley - Problem With Deposit
I dont recommend the agency 'Leaders'.We rented house with the agency.I really like the cleanliness house. I'm stickler.When I led the house was very clean. I clean all thinks, windows, walls and more.On putting the keys agency had no objections.However, the agency did not want to pay a deposit.I wrote a lot of e-mails, I lost a lot of time.I was a lawyer. After several months, I have paid a deposit, but not entirely.I needed the money, so I agreed to a smaller deposit. I feel that I was just robbed.They had no reason to take my money.A few months on the return of the deposit for a very clean apartment.My opinion is very negative.
1/5
TrustpilotNo Central Heating for 7 days... (so far)
I've always found Leaders very middle ground, as a tenant the property management team always seem to have an air that any request to the landlord is inconvenient.This however is a very small side story to what the past week has put us through.About 3 weeks ago we reported that the radiators were intermittently working, not a massive issue and we reported this to Leaders. The response was slow and various contractors showed up to provide the landlords with quotes to get the heating fixed.On Monday 9th February our heating stopped working completely, that same day an engineer provided Leaders with this information .As the heating had stopped working the tenancy agreement had been breached.Nothing happened for 3 days and on the Thursday I called Leaders to advise them of the breach of tenancy as it is the landlords responsibility to ensure the property has heating in good working order, amongst other legal requirements (I have 3 small children).Following getting some legal advice I advised Leaders that I might cancel my standing order, at which point they were extremely quick to point out that I would be breaching my tenancy agreement.The next day, Friday, I called Leaders and asked that, as they had lectured me about my responsibilities to the tenancy, if they had advised the landlord that they had breached theirs. It turned out that they hadn't. This is an absolute minimum that I would expect Leaders to communicate with the landlord.The landlord did not come reply to leaders and on Friday they provided some electric heaters, the weekend just gone was freezing cold to the point that we actually had snow.Today Leaders advised me that the landlord has finally agreed to work to be complete but the contractor needed to order the parts in an the timescale for this was unknown.I appreciate that Leaders are not responsible for the time that the landlord takes to reply or the time that it takes for a contractor to order a part but it is their responsibility to advise a landlord or their legal right to their tenants and in this situation they failed massively.A manager from leaders called me today, but instead of really listening to my issues informed me of their company policy, to the point that I have asked her to gather a full understanding of what has actually happened before trying deal with the issue.I have zero faith in leaders. They have an agreement with the landlord and, I quote, 'a duty of care to their tenant', in this case they failed me and my family massively and did not exercise or demonstrate this duty of care. They ultimately displayed loyalty to the landlord and a distinct lack of humanity towards the tenant. I would never recommend or use them again.
5/5
TrustpilotI have nothing but good things to say…
I have nothing but good things to say about my experience, from the start of my application up to getting my keys this morning, they have been brilliant. Very quick to reply to and concerns I have and always been very helpful.
Hi Ashwaa,Thank you for taking the time to review your recent experience with our Leaders Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regards
1/5
TrustpilotThe Worst Customer Experience in my Life (Worcester)
Honestly the worst customer experience I've ever had in my life.It is now approaching four months since I've moved into my flat and Leaders (Worcester branch) have only just replaced the radiator that I was promised would be installed before the start of my tenancy.I still have no safe access to my post, which is an absolute minimum requirement in any other estate agent in the area.Nobody in the office is capable of making any progress on the issues that I have raised time and time again, since day one. Craig, who showed me around the flat, has absolutely no communication skills and makes empty promises. I've lost count of the number of times I tried to get in touch with him to check progress, only to hear that there had be none. I am now currently dealing with Gillian and nobody in the office has taken on responsibility for my flat, Craig, Roberta or Dani. It has been a total shambles.To put this into context for Leaders, I am currently looking at buying a property for my next move and I will absolutely 100% avoid any property that Leaders have for sale, simply from a customer service point of view. Looking at the other reviews I've seen online, it's clearly not just me that has had this experience with Leaders.
5/5
TrustpilotLetting of property
Really like the accessibility of the letting team and willingness to help. I feel I gained some good advice from experienced and friendly staff. Good contact via email has been vital as I am based overseas. I very much Like the ease of the electronic documents which saved a great deal of hassle. Impressed with speed at which suitable tenant found and very pleased that consideration given to type of tenant that would suit my property. Top marks all round. Thank you.
5/5
Trustpilotprofessional & helpful
I think all the staff I've met and spoken to at Leaders Headington have been most professional and helpful. I am new to renting and have not felt at all patronised despite asking what must seem to be naive questions. I was surprised how smoothly the whole process went. Electronic document signing was very convenient. The tenancy setup fees were higher than I was expecting but this may be an industry-wide systemic phenomenon. At least the service was also very good.
4/5
TrustpilotOverall a good service
No real issues with the services provide. Leaders have usually responded positively to our needs. Operating at a distance we have to take much on trust and have been given no reason to doubt that our interests are served well. Perhaps our only concern is that we want our tenant be content so perhaps the inspection process should include an opportunity for tenant feedback so we are not 'surprised' with adverse comments when it comes to periodic (and recommended) rent review.
4/5
TrustpilotNice and helpful team
Things are great, I have only two things to mention which I did not mention at the first review. Firstly, the cleaning before we moved in (the flat was so dirty, especially the kitchen). And the second one, it was a tiny pain to change gas and electricity supplier, I have asked for help when we moved in, but seemingly it was forgotten and later I was too busy but finally got it sorted. Anyway I like the team, they are helpful and kind. I would recommend the agency.
5/5
TrustpilotLeaders Landlord Service
As a landlord, I use Leaders Horsham branch to locate tenants & provide a general rental service & have always found the service to be excellent in every way. Kathy & her team provide a highly professional & effective service and it is always a pleasure to deal with them. They are always available to offer advice, guidance & updates & I really value having access to both Kathy & the team when needed. I would always use Leaders for our rental properties & have no hesitation in selecting an 'Excellent' rating for them.
5/5
TrustpilotFriendly and professional team
Find the Fareham team very friendly and willing to advise and help where necessary. The service is very good which is why I keep my properties with Leaders. On a constructive note, I do feel the team that manage my properties side with the tenants certainly when they check out and I see annoying things they have done to my property. The adage Wear and Tear, sometimes runs thin, when I feel its mis-use etc. I've had mould issues before which in reality is the tenant not airing/heating the room properly but its my responsibility to clean it up and redecorate. As with all people there are good and bad, and I consider myself a fair and decent landlord, but sometimes feel my team do only see the side of the tenant.
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