Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnprofessional
We've just read Yell . com/Leaders Derby...we agree with the negative reviews!Don't put your lettings property with this agency, you'll regret it if you do!There are a lot of good agencies 'out there' this company is not interested in their clients, all they are interested in is making money!
Seal · 10 November 2017
Agent replied · 20 September 2023
Hi there, we are very sorry to hear that you are unhappy with the service you have received from our Derby office. We would like the chance to make this right, please get in touch with the local branch manager or contact customerservice@leaders.co.uk with details of your complaint and the property in question so we can investigate the matter further.
★★★★★ 5/5
TrustpilotAll good
After a stressful period of searching for a property to rent I managed to secure one with Leaders Warrington. From viewing the property to moving in I found the whole experience professional and courteous. Alisha and Becky have been great to deal with during the process and really do go above and beyond with their assistance.
JubileeBaby · 9 June 2023
★★★★★ 5/5
TrustpilotVery professional
Very professional, helpful and friendly putting you at ease.
Babs · 23 May 2024
Agent replied · 29 August 2024
Dear BabsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotAs a tenant off leaders
As a tenant off leaders , I have found Robert Perry , property maintenance advisor to be very considerate, professional and understanding, It has made the experience of using leaders significantly better, I hope he goes far in his career, it would be well deserved.
Tracy · 4 March 2024
★★★★★ 1/5
TrustpilotThiefs, and rotten to the core!
So, Leaders claimed they needed two weeks to find the tenancy agreement, when in fact they needed time to present more false claims. They have gone from stating (in an email) that they wanted to take £168 from my deposit, but now they have upped it to £508. So, where exactly would this money be going Leaders as you know full well that I left the property clean and tidy? Remember I had a witness present when it was said the property was clean. They have also now decided to try and claim money for alleged damage. I knew Leaders were vile given what I have witnessed these last 2-3 months, but you really are showing just how vile and rotten you really are! (Please see: £1m raided from tenants deposits by Letting Agents) BBC Website date 13 February 2017 Property Agent Ajay Jagota states: This is the sector's "dirty little secret".
LY · 1 August 2018
★★★★★ 1/5
TrustpilotI thought I would come back here to say…
I thought I would come back here to say how Leaders have had two weeks to submit their 'evidence' regarding their attempts to keep hold of some of my deposit. And despite not submitting their evidence to the deadline (which was last week) they actually have had the audacity to ask for an extension. I will add here that apparently Leaders have needed more than 2 weeks to find the tenancy agreement. Odd that is isn't it?! These 'individuals' think they can just do what they want! Remember this always, when treating people in such an appalling and nasty way, what goes around comes around as you reap what you sow. And what I mean by that is, what you put 'out there' will always find a way of coming back to you in what ever shape or form as everything goes full circle, that's a given.
LY · 31 July 2018
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional, costly, and expensive. They took ages to respond and yet were very quick to take my money, add costs or delay refund of my deposit - I would not rent a property with Leaders ever again
LouisaPen · 29 October 2021
Agent replied · 20 September 2023
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGreat
Rented a flat through Leaders and they were very helpful and friendly throughout the whole process. They kept us informed the whole way and had all the answers to our many questions. Would reccomend.
George · 28 May 2022
Agent replied · 20 September 2023
Dear George,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotQuick and straightforward service
Quick and straightforward service, from the initial viewing through to collection the keys! Friendly and helpful staff, thank you Amir and Kirsty for helping us in our first home together :)
Amy · 18 February 2019
★★★★★ 5/5
TrustpilotLeaders of the Letting Market
WE have been extremely pleased with Leaders Letting Agency in Tonbridge. They have been thorough, efficient and communicated with us regularly. I would definitely recommend them to anyone renting a property in the area
Simon · 25 May 2022
Agent replied · 20 September 2023
Dear Simon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFinally a genuine friendly estate…
Finally a genuine friendly estate agent! Stacey, Thankyou for taking the time to show me in detail the flat. You are so kind and patient. Apologies for not taking that one but would definitely use you again! Please keep my details. Ms FW
Faye · 17 September 2020
Agent replied · 20 September 2023
Hi Faye Wright,Thank you for the great review of our Leaders Estate Agents Head Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future.Kind regardsCustomer Relations Team
★★★★★ 1/5
TrustpilotMarquee (property manager)
Marquee (property manager), If you receive her as your property manager i recommend changing to someone else as she is rude disrespectful and cares not about the tenants, shes never In and will not help you with anything, she seems to lack basic human communication skills.
Brandon · 19 August 2019
Agent replied · 20 September 2023
Hi Brandon, we are sorry to read you have been unhappy with the service you had received from your property manager. We pride ourselves on providing tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise and it’s disappointing that you had not received this. We understand you have recently moved into another property of ours and so will be dealing with a different member of the team moving forward. We recognise the importance of all reviews and feedback such as this and your comments will be brought to the attention of the Regional Manager for Property Management so they can evaluate the service provided and where necessary can refine this moving forward. If you wish to discuss this further please contact us on 01344758596. Kind Regards,Leaders
★★★★★ 5/5
TrustpilotRental accommodation
I was looking to find suitable accommodation in Reigate and Danielle and Bradley at Leaders did everything they could to help me achieve this. Their friendly and professional service was most appreciated. I would definitely use their services again, should the need arise.
Chrissie · 16 September 2020
Agent replied · 20 September 2023
Hi Dawn Whelan,Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Head Office. We're so happy you had a positive experience with us.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
★★★★★ 1/5
TrustpilotPoor customer service
At the end of our (Me and wife) tenancy we followed all Leaders procedures. We filled all required forms and submitted to Leaders office. We were promised call back on deposit refund and it didn't happen. Repeated follow ups by us for the refund was not responded to by a Hartshill branch manager.(2017) They attempted to deduct money for a cleaned property!The DPS who holds tenancy deposits gave us full refund eventually.We complained about poor service to Leaders North West regional manager and eventually escalated it to their Compliance Director who defended their poor service.Leaders tried to take our money unduly and caused unnecessary delay of the deposit refund.They tried in the name of our landlord to withhold our money to clean the already cleaned property when the landlord had not said so (agreed). We had good relationship with our landlord, so we verified to the contrary. The landlord has since changed to a different agent.They tried to penalized us for not using their recommended cleaning agent.They also, falsely blame us for not submitting forwarding address.They ignored numerous calls and emails not to attempt take our money.We took Leaders to The Property Ombudsman who supported our case and asked Leaders to compensate us.Beware of Leaders are not professional as they claim.
George · 21 May 2018
★★★★★ 1/5
TrustpilotRude and discriminatory
I was called by Leaders in Southampton and had all my viewings cancelled because "no landlords would accept my situation". I was waiting to start work and still on universal credit temporarily. Is this discrimination??
Maria · 2 April 2022
Agent replied · 20 September 2023
Dear Maria,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAmazing staff and company
Hannah and the rest of her team dealt with our entire move amazingly! They made it so easy for us and alot less stressful than it could have been. Would 100% reccomend them!
Rebekka · 5 July 2022
Agent replied · 20 September 2023
Dear Rebekka,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotFantastic service
My experience with leaders was an amazing one. Their quick response was a great one and customer service was top-notch. The information is very easy to understandThank you Leaders
Feyisayo · 12 December 2022
Agent replied · 20 September 2023
Dear Feyisayo, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 4/5
TrustpilotA good company to work with
I have dealt with Leaders letting for some years now and they always proved to be reliable, fair and efficient. Fran Hughes the manager is particularly good and really knows the rental business.
Paul · 1 July 2022
Agent replied · 20 September 2023
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
TrustpilotGreat service continues.....
I've been renting through Leaders for some time and I've never had a problem with service.I've recently had the entire house decorated by them. The standard of work is fantastic. Professional decorators that you can trust in your home even when you're at work.I've just signed for another year in the same property and the rent has been constantly stable. In fact, cheaper than other rental properties in the same area.My only quibble is the annual admin fee. I expect to pay for renewal of documentation but as it's all sent, signed and returned electronically, I would expect if to be a tad cheaper.But that aside, I would absolutely 100% recommend Leaders.
Gary · 23 March 2018
★★★★★ 5/5
TrustpilotIt was excellent experience renting…
It was excellent experience renting with leaders agency. Specifically working with Holly, she makes the process go smooth and clear. I did recommend my friends to rent through leaders agency.
Ismail · 1 November 2022
Agent replied · 20 September 2023
Dear IsmailCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotHorrible!
Horrible!They just care about you until you pay their expensive fee! After that they do not care! My experience with leaders has been horrible...We had a problem with our shower that didn´t let us have hot water for 3 months in a row! We had to called them every day to make sure they were fixing the problem but only when we asked for a compensation they actually take action! Now, 2 of my housemates are leaving the house and they only let us renew the contract with 2 other new tenants if we all leave the house and move back in September! This is a joke! As I said they just care for your money nothing else!
Claudia · 12 March 2018
★★★★★ 5/5
TrustpilotA fantastic service from Paul Unwin and…
A fantastic service from Paul Unwin and Sue Carter at the Woodthorpe branch who handled a property sale for me in 2024. Polite, efficient and unrelenting in their help to conclude the sale, they were a pleasure to work with from start to finish.
Henry · 15 March 2024
★★★★★ 1/5
TrustpilotDo not rent the house on 3 Cutter Row, Norwich
I had a 15 months tenancy at 3 Cutters Row, Norwich which was let and managed by Leaders.I can state with conviction that both the Landlord and the agent who manages the property are out to swindle the most money from the tenant with the least amount of care. Amongst the demonstrations of this were:- not adequately repairing the heating system for a year,- allowing the boiler to flood a room in the house which was then made it unusable,- charging £895 when we handed in the end of tenancy notice because 'it was 1 day late' after being advised previously by the office that it was adequate.Please avoid.Many thanks,Dr TO.
Ti · 6 March 2018
★★★★★ 5/5
TrustpilotI had Mia Ellis handling my move and…
I had Mia Ellis handling my move and she did a great job. She always got back to me promptly, resolved any issues swiftly and was great at walking me through the whole process and keeping me updated at all times. Thankyou Mia !
Connor · 14 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
