Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

i wont ever rent from leaders again

i wont ever rent from leaders again, they are always difficult to get hold of when you need them the most and have no regard it seems for young children, as i had a faulty boiler meaning i couldnt have a bath my kids and this is an ongoing issue currently standing at around 8 weeks, the shower also leaks in the living room which they are also aware of and have been in no rush to fix, along with that the boiler broke so we had no heating or water for a couple of days and they made no priority to fix this either, all and all its been a horrible year, i liked the house but have not taken the option to continue, purely because of there attitude

Dean · 27 February 2018

★★★★★ 1/5

Trustpilot

Just awful

Awful. Leaders are never available to talk to. They never call you back. They never notify you if someone is coming to the property to inspect or complete maintenance. They refuse to let contractors into the property if you are working stating they do not have a spare key, even though we know they do as they have let themselves into the property before. Contractors turn up to complete work you have been complaining about for months when you are at work because no one has notified you they are coming and weeks go by until you find this out because you have had to chase them AGAIN. So called inspection of the property is competed before you move in to make sure everything is in working order, yet the oven doesn’t work??The communal area outside has not been touched in a year. Rubbish and overgrown weeds are everywhere, even though we have tried to cut them back and clean up as best we can. Never, never rent from them. There are much better letting agencies out there who charge far less and offer FAR better letting support.

Kerrie · 26 February 2018

★★★★★ 1/5

Trustpilot

Worst experience letting a house after…

Worst experience letting a house after years renting. Almost no complaints were sorted due to landlord not agreeing to the repairs. Deposit took more than a month to be paid back and they wanted to charge for really small things as "leaving an umbrella in the apartment". Greedy.They charge for the referencing!!!!!!!!!!!!! Another 25 quid that they will take from you. After leaving the apartment several items were still not repaired after half a year of contractors and complaints made. Only after contacting the council they thought about doing repairs in the house. One payment made was wrong by 3 pounds after year and a half living in the property and they wouldn't stop calling me from the credit department (for that they are really quick).When the complaints are urgent and with no need of landlord approval they sort them out quickly tho.

Enrique · 25 February 2018

★★★★★ 1/5

Trustpilot

Terrible experience!!!!!

I am extremely disappointed with the frustration resulted in following up with Leaders in getting essential things which are required even after paying n number of charges in various names. The fun is initially Leaders agreed to make all repairs which exists before i move to the property, but later they showed only their words are sugar coated and they do mis-communication in a gentle way with their maintenance contractors. I am following up with Leaders for many months with all my busy schedule at work and personally this is blocking me to bring my pregnant wife from my native. With all this they would like to increase the rent with no guilt!!!!!

Dhinakaran · 21 February 2018

★★★★★ 5/5

Trustpilot

Leaders Waterlooville

As a Landlord for over 7 years, I have always found Leaders Waterlooville very professional when I have had dealings with them. Debbie at the branch keeps me informed of any issues that the current Tenants have with my property. Any repairs which need to be carried out, Debbie ensures that she briefs me what needs to be done and provides quotes for the work. Once I'm happy with the quote, Debbie ensures that the work is carried out in a timely manner. To the satisfaction of not only me, but also my Tenants.

Clive · 16 February 2018

★★★★★ 2/5

Trustpilot

They took over a well established and …

They took over a well established and local agent with who I as a landlord was very happy. From the start it was quite poor various things not done, wrong or late. They said it was new staff, the new computer system etc and it would get sorted. Did not and when they did not do a tenancy renewal at the appropriate time (said I did not remind them!) I told them I had had enough and the arrangement was over. Perhaps just experience of one badly run branch, in the end it's really about people but maybe too big?Using a small local agent now.

Bucks · 7 February 2018

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience! The worse ever! Avoid them! Rebecca- who is answering all the email communication is answering in very rude, unprofessional and unhelpful manner. What she does is answering emails to get rid of existing customer issues by giving ridiculous and unhelpful advices, which doesn't resolve nothing! The most unprofessional person I had a contact with! The property that we moved in was DIRTY and DISGUSTING! Was in terrible condition! We needed to contract our own cleaner who spend 2 whole days to clean this. The oven was yellow and sticky. Disgusting!! The worse experience with this Agency that I ever had. I do not recommend them to anybody. I was using other agencies in the past and what I experience with this agency is just unbelievable.

Kaya · 7 February 2018

★★★★★ 1/5

Trustpilot

Management Service

This was the first time that I had rented my property out and wanted to use a management company as I thought this would be easier. However it actually made it much harder and I have encountered the following problems:- The first 2 months rent was paid late, (not be the tenant but by Leaders themselves), although 'I should have been aware of system problems'- The monthly fee has always been over what I was advised - even after complaining- Very poor communication, either not responding to emails, responding to them twice, giving incorrect information, ignoring emails sent to them- Not contacting the contractor to complete work on the house - meaning I have had to do it myself- Misinformed prior to any contract taken out, presumably as I needed to get a management company ASAP- Misinformed on complaints procedure - meaning that 5 months down the line I am only just able to make 'a formal complaint', even though I have emailed prior to make complaints on the issues that I have had- Mail sent to my address that should have gone to the tenant and vice versaBased on the unprofessional experience that I have had with Leaders - I would not recommend using them as a management company.

Corinne · 6 February 2018

★★★★★ 1/5

Trustpilot

WARNING to landlords -- A littany of…

WARNING to landlords -- A littany of misinformation and downright incompetence -- the only reason they get a single star is they found me a tenant but I wont go near them again

Tom · 23 June 2022

★★★★★ 2/5

Trustpilot

lack of communication

Having recently rented with Leaders we thought there would be constant communication with them on move in date, credit checks and questions we wanted answered before we fully went through with renting. Taking them more than a month to give us confirmation that the property we were interested in and renting at the minute had parking around the back of it, very slack and poor from their side. Also never informing us of the current damages of the house, cracks, mould, chips, dents, cracks and for it to be very dirty on our move in day. If that's the standard of cleanliness, dirt, dust and cat hairs everywhere, then there's no problem getting my deposit back when we vacate the property.

Bobby · 31 January 2018

★★★★★ 1/5

Trustpilot

THIS IS FOR EMSWORTH LEADERS!!

THIS IS FOR EMSWORTH LEADERS!!If I could put no stars I would! Where do I start with this then? How about the mould problem that was in the flat BEFORE we moved in. We currently have a mould problem which was in the property BEFORE we moved in and on the inventory. We complained about this in November and they have stated that they don't even look at the inventory when giving it to us!!! It has ruined our stuff which is only 3 months old including our bed and mattress. I have asthma as well so this is causing me health problems (WHICH THEY KNOW ABOUT) and they are not taking the complaint seriously. I have requested a manager call back on muiltple occasions and also been told by THEM i would get one and guess what? I have NOT got that!! I have also contacted them through the head office website on Facebook and called them only to be told that they won't deal with it as I have to talk in house. I have gone to go to them on many occasions but due to my work hours it is very limited. On their website it states 9-4 on Saturday so once i finish work at 2 on Saturday I go there and they are CLOSED but i can't go there during the week as having no time off. I would not recommend them at all! I would rather live on the streets then in one of their "managed" properties.

Alex · 6 January 2018

★★★★★ 5/5

Trustpilot

Millie was super polite

Millie was super polite, kind and helpful!

Kaci · 16 June 2023

★★★★★ 1/5

Trustpilot

You find Leaders with a fees based business model...

You find Leaders a big letting agent with a nice head office in Derby after taking over IMS and nice offices within your local town and think they must know what there doing. They must have the infrastructure in place to handle repairs and everything else that goes with letting homes to people.Well our 3 year experience with them suggests otherwise. First and for most you have to understand their business model is based on fees. Now I can't speak for the landlords but from our perspective (the tenants) that's what we will remember them most for.Now don't get me wrong we all need to make money but there are ways to do that without taken advantage of people. Then there is the general running of the tenancy, they encourage the landlord to stay on a fixed term contract, this means every six months they can charge the tenant (and possibly the landlord) for a new agreement. We basically got the impression over the years that the left hand doesn't really know what the right hand is doing for example: We had our regular inspection and was signed off as it always was with no issues. Only the a few weeks later to get a letter advising an inspection was due, we did receive another letter from them about it now this wasn't to cancel and apologise for the confusion over the mistaken booking no. This was a letter to cancel as they needed to rebook! There have been a number of times we have tried contacting Leaders via email and phone and got no where. Luckily we got friendly with the landlady and was able to sort out issues directly with her or I just did them myself at my own expense. Now having left them and closing that chapter we are still having issues getting our deposit back. Having been informed that the landlady agreed to the full return and leaders advised as much we now find some missing(they keep hold of the deposit themselves, just speculation but I guess they get a nice bit of interest on it). In closing I'm not saying don't choose Leaders I'm just telling sharing my experience with them and advising you to check all of their contract and fees and ability to run a tenancy before signing up. Thanks.

Phill · 19 December 2017

★★★★★ 5/5

Trustpilot

Communication throughout was brilliant

Communication throughout was brilliant. We always felt that we were being looked after through the sales process. Great service throughout the journey of the sale.

Iain · 15 April 2023

★★★★★ 5/5

Trustpilot

Excellent service and thoroughly professional

Leaders have just sold my property for me and as a first time seller, I didn't understand the whole process initially. However Leaders kept me informed at every stage, told me what to expect and what happens next. Rachael Clark and Mark from the London Road branch were exceptionally friendly, helpful and most importantly professional. From getting the right photos for marketing the property to chasing documents on my behalf. I am thoroughly impressed with their service and would not hesitate in using Leaders again. Thoroughly recommended.

Lee · 5 December 2017

★★★★★ 5/5

Trustpilot

Completely Satisfied

We have used Leaders in Horsham now for the 6 years we have been incorporated, and are well satisfied with the service they extend. From providing advice as to which properties are best suited for renting out prior to purchase, through taking care of the many details that arise in their administration; staying abreast of an ever changing legal environment; providing information on local rent levels; to being able to command priority in obtaining the services of myriad tradespeople at short notice; their involvement in supporting our business has contributed significantly to its success. The icing on the cake is their staff, all of whom are energetic, polite, charming (and, importantly, easy to reach). Nothing is ever too much trouble. Our designated Property Manager, Jake Fisher, typifies these qualities, and has looked after us with a high degree of professionalism and patience. Leaders operate in a very competitive marketplace, and we often get mails from their competitors seeking to capture our business. It speaks volumes that we have never been tempted.

D · 4 December 2017

★★★★★ 5/5

Trustpilot

Good customer service experience…

Madeline McWilliams is patient and takes her time to explain every necessary information. She has been quite helpful throughout my move in experience. I probably won't have moved in early if not for her thoroughness. Thank you so much, Madeline. My partner says thank you too.

Taiwo · 26 January 2024

★★★★★ 1/5

Trustpilot

If you want the joys of dealing with professional incompetence...

(Obligatory 1 star as 0 was not an option)If you want the joys of dealing with professional incompetence then look no further than Leaders Fenstanton! They are more than happy to take your money and provide you with substandard living conditions and a brick wall to talk to if you have any complaints or work that needs to be carried out in the property.They do their utmost to ensure their true client, the landlord, isn't bothered with trivial concerns such as letting their property fall into disrepair. What the Landlord doesn’t know won’t harm them, right?But that’s not to say that Leaders Fenstanton doesn’t care about you, the tenant, they care deeply about your deep deep pockets as they cram their fists in grabbing as much as they can. They excel at extorting you for anything and everything, which starts with their excessively high application fees just for the pleasure of applying to rent a property, which is of course a non-refundable fee, because of course it is.Their business ethos is simple “**** the tenant for all their worth, dump them and find another.” A high tenant turnover rate only benefits Leaders Fenstanton, as they can rake in more in application fees and dispute deposits. Promoting incompetence within their employees is a sure-fire way to increase the likely hood of a tenant wanting to leave, why provide basic customer service when you can just get another tenant?My personal favourite is their use of “Let as Seen”, which of course isn’t stated anywhere on the tenancy agreement, however on your property visit they will spew this “Let as Seen” line as a get out of jail free card for any issues that may be present in the property. Didn’t see that dangerous electrical wiring in the bathroom because you’re not a trained electrician? Not our problem, the property is “Let as Seen”.But don’t take my word for it, try Leaders Fenstanton today and discover that they are indeed the leaders... of incompetence.

Reginald · 23 November 2017

★★★★★ 1/5

Trustpilot

Greedy and exploitative

Greedy and exploitativeIt is bad enough that agents charge £300 or more for a referencing check when it only costs individual landlords £25 + VAT for a comprehensive check (including income reference, landlord reference, financial check and risk scoring) from an organisation as high profile and supposedly reputable as Experian - presumably agents with their buying power can negotiate a further discount on this. What makes it worse is that given their experience in letting they are unable when asked for advice to inform an applicant that gaining temporary employment following the unexpected withdrawal of a previous job offer was likely to result in an unsuccessful application and therefore the loss of the £300 fee which they refuse to refund even in part - so they still make their appalling mark-up.Clearly the most frequently affected clients are those least able to afford this loss

Penny · 22 November 2017

★★★★★ 5/5

Trustpilot

Cannot fault the service I have…

Cannot fault the service I have received from leaders. I was in contact with leah regularly, she was very professional and went above and beyond to fit my needs. 100% recommend

Olivia · 8 September 2022

★★★★★ 1/5

Trustpilot

Avoid avoid avoid!

Zero communication, they do not care! Very unprofessional & totally untrustworthy . Breached contract by not paying us our rent despite tenant paying them a year in advance. complaints procedure a waste of time!....avoid at all costs you have been warned Leaders Derby!

TONY · 14 July 2020

★★★★★ 2/5

Trustpilot

10 MONTHS to fix appliance

Leaders estate agents took 10 MONTHS yes that’s right 10 months to come out and fix my dishwasher! Appalling service no one bothers once they get your money and your in there! Communication is awful I used to ring up about queries and never get responses back!

Amber · 16 September 2018

★★★★★ 5/5

Trustpilot

Great experience

Great experience! I'm letting my property with them. Very professional and patient staff. Sophie & Sam thank you for being so friendly and helping through the processes. Highly recommended.

Gabi · 23 November 2022

★★★★★ 5/5

Trustpilot

Big thank you to Jo L!

Big thank you to my maintenance manager, Jo Lawrinson, she’s super helpful, approachable and efficient no matter the question. So comforting knowing you have someone as reliable as Jo if you ever have any issues!

Chloe · 28 February 2022