Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAppalling services from lettings team
Appalling services from lettings team. All good when they take their fee in the good times but absolutely awful when there are issues with the tenant. Slow response, ignore emails and totally ineffective in dealing with a problem tenant. Don’t bother with their managed service
Nigel · 14 April 2021
Agent replied · 20 September 2023
Dear Mr Bush,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotA great start, but big let down
A great start and competitive fee quotation, however after the first few viewings we had to chase Leaders for updates. After 13 weeks and no viewings in the previous month we cancelled and went with another agent.
Alexis · 23 July 2022
Agent replied · 20 September 2023
Dear Alexis James Brooker,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotFriendly but professional service
Friendly but professional service. Most things managed online which makes things easy. Quick and easy to speak to relevant staff that know what they are doing. Can't fault their customer service at all, pleasantly surprised.
Tabby · 13 October 2022
Agent replied · 20 September 2023
Dear Tabby KawalaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAs a landlords review We are finding…
As a landlords review We are finding Leaders offer an excellent service from finding appropriate tenants to day to day management of usual problems Their communication is very good and they have have an excellent team in Charmaine and Katie We would highly recommend Leaders Cambridge
Menon · 15 January 2021
Agent replied · 20 September 2023
Hi Menon,Thank you for the great review of our Leaders Estate Agents Head Office team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future.Kind regardsCustomer Relations Team
★★★★★ 4/5
TrustpilotRenting via Leaders in Chester
Renting via Leaders in Chester, Helen our property manager has always been lovely, she's polite, professional and always gets back to me when i email.Would highly recommend renting via these, our tenancy isn't quite up yet and we are wanting to leave the property but not because of leaders its because its the house that jack built on the cheap.
Jennifer · 8 June 2023
★★★★★ 1/5
TrustpilotUnprofessional service
Unprofessional serviceMeant to write this review couple of months back. Extremely unprofessional staff and management in their responses. As a landlord you need your property looked after in your absence . Wouldn't recommend this agent to anyone.
Michelle · 19 July 2022
Agent replied · 20 September 2023
Dear Michelle Telles,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotExtremely disappointed
Extremely disappointedExtremely disappointed - staff were attentive and supportive whilst trying to find some where to live but once you’re in they give you no support whatsoever constantly fobbing you off. Steer clear if you want a stress free tenancy.
Mandy · 23 February 2022
Agent replied · 20 September 2023
Dear Mandy We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotAwful company
Awful company, takes your money then leaves you in a property unsafe to live in. Left us without a fridge for the first 2 weeks we moved in. No communication and ignored phone calls, we were told that not having a fridge was not urgent.
Courtney · 4 April 2021
Agent replied · 20 September 2023
Dear Sir/Madam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 4/5
TrustpilotThe service was great
The service was great. Bilal Raqeeb was also helpful
Adebayo · 29 August 2023
★★★★★ 5/5
TrustpilotAn excellent
An excellent, friendly and efficient house sale process....highly recommend
John · 31 July 2024
Agent replied · 29 August 2024
Dear JohnCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotEverything so far has been such a nice…
Everything so far has been such a nice smooth transition. I find moving to be very stressful but with the help of Leon I’ve found it nothing but easy and stress free
Crystal · 26 January 2023
Agent replied · 20 September 2023
Good morning Crystal, Thank you for the great review. Leon in property management is a star! Kind regardsJosh Weller - Senior Branch Manager
★★★★★ 2/5
TrustpilotOnly looking out for landlords
Don’t what ever you do use their no deposit option. It’s basically a way of paying them to if need be take legal action against you. All it offers is protection to them and the landlord and I have thrown away £36 a month for four years. They are just there for landlords and don’t care about the tenants In anyway.
Mr · 3 May 2023
★★★★★ 5/5
TrustpilotHighly recommend!
They provided first class customer service and were excellent in every way from start to finish, and on the day of completion of my property purchase they very kindly presented a most generous gift box to welcome me to my new home. Highly recommend!
Elizabeth · 7 June 2021
Agent replied · 20 September 2023
Dear ElizabethThanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
★★★★★ 5/5
TrustpilotLeaders provide a very professional and…
Leaders provide a very professional and friendly service and understand what landlords need and work with you to personalise their service. They keep you informed at every stage of the letting process. I wouldn’t hesitate in recommending them.
Julie · 23 May 2022
Agent replied · 20 September 2023
Dear Julie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotWouldn’t use any other agent
Myself and Partner have used Leaders over the last 5 years. We changed to another agent with nothing but problems so have gone back to Leaders as their service has always been spot on with nothing being to much trouble.
Happy · 12 February 2022
Agent replied · 20 September 2023
Hi , we are very happy to have provided you with such a positive experience!
★★★★★ 1/5
TrustpilotTerrible
Terrible. Like speaking to a brick wall (no pun intended), at every stage of my tenancy I have had to chase these people. They have been awful with communication and at points dishonest. I wouldn’t touch these lot with a ten foot stick.
Disgruntled · 13 August 2021
Agent replied · 20 September 2023
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent company
Professional letting agent, They are best of all. They are team workers. Kristian and the manager in Northampton town centre branch are superb, Leaders, great company and indeed great leaders
Nancy · 29 March 2023
Agent replied · 20 September 2023
Nancy, we're glad you had such a wonderful experience with us!
★★★★★ 5/5
TrustpilotWould highly recommend Leaders…
Would highly recommend Leaders Mansfield staff are helpful and fantastic. Becky Crowther has been brilliant and been so helpful through ou. The process was so fast and stress free. Thank you so much
Lewis · 13 January 2020
★★★★★ 1/5
TrustpilotThis company is joke
This company is joke They one of worse I’ve seen in long time they do not know what service is and if they do it just bad.They don’t care about there Tenants and think putting health and safety at back burnerWhat ever you do ! Don’t rent from them
Jason · 2 January 2020
Agent replied · 20 September 2023
Hi Jason,We appreciate your honest review. We set a high standard for ourselves and are really disappointed to hear that your experience with us hasn’t been a more positive one. We do really care about our Tenants especially when it comes to their safety, we are concerned by your feedback and would like to get more information from you so we can see if there is anyway we can turn your experience around and improve our services moving forward. If you are willing to do so then please reach out to us on 01344758596 or write to us at customerservice@leaders.co.uk.Kind Regards,Joe,Leaders
★★★★★ 5/5
TrustpilotCourteous and accessible
Hilarious and detailed in information Nicely staff and clear feedback to clarify concerns raised by prospective tenants.Good at listening and follow-up with tenants via calls and emails.Highly recommend them to other prospective tenants and clients.LEADERS:Keep Leading the way!!!
Frank-Wisdom · 18 May 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI’ve been with leaders for sometime and…
I’ve been with leaders for sometime and various account managers the current one being Jo L . She’s really on top of my account and handles everything promptly and professionally thanks Jo for the great service level .100% recommended
Phil · 29 March 2022
Agent replied · 20 September 2023
Dear Phil,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
★★★★★ 1/5
TrustpilotBad experience
Bad experience I had a very bad experience with Leaders.They made an appointment for a viewing, I arrived on the day after a 40 mins trip, nobody was there and when I called they said my booking was canceled without any notification call/email.
Diana · 4 August 2021
Agent replied · 20 September 2023
Dear DianaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHave had such an amazing experience…
Have had such an amazing experience with a staff member named Ash. They are always so polite and helpful I have had a great experience becoming a tenant thanks to them it has helped a lot with the stress of moving knowing I can easily email someone and get a polite and useful response!!
Michelle · 3 November 2023
★★★★★ 5/5
TrustpilotGreat service with Leaders
Great service with Leaders. Would like to thank Jo Lawrenson in the crewe office for all her help with the property while we lived in Nantwich. Sad to leave but Jo has been a support during the whole process
Steve · 25 March 2022
Agent replied · 20 September 2023
Dear Steve,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
