Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTHANKYOU Leaders Lowestoft
THANKYOU Leaders Lowestoft! Carole and Gemma have been absolutely wonderful throughout my renting process! Very helpful and professional! I am so grateful for your help! I am very excited about renting from Leaders as they listen and they go out of their way to help their customers!
Tiffany · 3 February 2023
Agent replied · 20 September 2023
Dear TiffanyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotJust moved into a new rented flat in…
Just moved into a new rented flat in Guildford. Obviously there's some issues that come with moving freshly into a new place, however have been assured by Larissa (our property manager) that things will come through. Already many things that we've asked for have been fixed/resolved. Both Sophie & Larissa reply in a very timely manner when we contact them, which is greatly appreciated. We are getting quite comfortable into our new home.
Katy · 1 August 2023
★★★★★ 1/5
TrustpilotDerby branch
Derby branch. Poor service over the last couple of years. I am the landlady, my property manager is never there when i call, i always seem to be chasing for updates, poor photographs from last inspection and no response to email when queried, no update on the reason why rent hasn't been paid. Took 3 months to have new windows installed.Overall very unhappy with service
Antonia · 4 September 2019
Agent replied · 20 September 2023
Hi Antonia, we’re really sorry to read that you’ve been unhappy with the service you’ve received from us at Leaders and our team in Derby. We realise that Landlords instruct us as agent to help provide peace of mind and assurance around their property and it’s a shame that we haven’t been able to do this for you. We’re concerned by the points raised within your review and would like to discuss this with you further to see if there is any way we can turn your experience with us around, if you are happy to do so then please contact Melanie Murchie on 01332 208080 as she will try her best to resolve this with you wherever possible. Kind Regards,Leaders
★★★★★ 5/5
TrustpilotVery clear and willing to answer…
Very clear and willing to answer questions that I had. Much more accommodating than another local estate agent. Richard was awesome!
Simon · 10 November 2023
★★★★★ 1/5
TrustpilotStay away from the Leatherhead branch…
Stay away from the Leatherhead branch they do not return calls or answer phone even when they are in the office Tell you lots of people are going to view a property you asked about but do not put your own name down as interested.
Anthony · 1 April 2023
Agent replied · 20 September 2023
Dear Anthony Goudie,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAn asset to your company
Would just like to say what an asset Rebecca Proctor at your Ckacton branch is to you. Such a pleasant and helpful young lady who made the process for us. She us both knowledgeable and professional in her approach. I don't know if she will get to see this, I just needed to say it.
Jane · 14 February 2022
Agent replied · 20 September 2023
Dear Jane Smith,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
Trustpilotgot a house through them
got a house through them, was going to move at a date convenient to them and not us, paid the deposit, everything fine, landlord pulled out. told by leaders can not get deposit back although fault was not our own, we didn't pull out the land lord did. someone from leaders please tell me how this is our fault and we are now down £150?
Keiran · 11 August 2019
Agent replied · 20 September 2023
Hi Keiran we're really sorry to hear of the negative experience that you have had with us. We consistently strive for exceptional service, so it is disappointing to hear you don't feel you've received this from us on this occasion. We are concerned by your comments and so I will be looking into these in my role as Customer Care Manager for Leaders and will return to you at the earliest opportunity responding to the email address we have on file for you. Kind Regards,Leaders
★★★★★ 5/5
TrustpilotLewis is great.
We are fortunate to have Lewis as our contact at Leaders in Worcester. He always rings back if we contact him. Nothing is too much trouble for him and he makes renting a property easy.He is always pleasant and helpful and will propose ways to overcome any problems we may have.
CD · 18 October 2024
★★★★★ 5/5
Trustpilotmalik was absolute amazing
malik was absolute amazing . would happily talk to him all day. Thank you so much . your a star
Kelly · 3 October 2024
Agent replied · 20 September 2023
Dear KellyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotLiars at Chester,
Liars at Chester,Despite them promising us they wouldn't book any more viewings for a property we had agreed a price on, they did, quite a few it transpires, they then accepted another offer and took the property of the market without giving us the chance to counter offer, absolutely shocking behaviour, Victoria told us lie after lie.Avoid, they where not upfront at any point at all.
Carl · 9 January 2019
Agent replied · 20 September 2023
Hi Carl, we are very sorry to hear that you are dissatisfied by the service you have received from our Sales team in Chester during your experience with them.I have spoken with Alun Davies the Sales Manager within the Chester branch to discuss your feedback. Alun has informed me that on the teams call-outs for the property before the property went live they conducted several viewings one of which was for you and your partner. At this point you offered you asked us not to arrange any more viewings on the property. As part of the process Alun put forward this offer to the vendor mentioning that he believed it was a good offer, the vendor relayed they were looking for an offer above a specific amount which was slightly more than your offer as they were seeking the best possible price and this information was explained to you. Once the property went live several interested parties did get in touch with the team requesting to undertake viewings and as I am sure you can understand this was something that the team did have to discuss with the vendor who confirmed they wanted these to go ahead. After the viewings another party in a better position due to having no chain offered the asking price for the property, unfortunately due to the better offer from the other potential buyer as well as the fact that they had a less complicated chain of sale this factored into the Vendors decision to accept their offer and shortly after this Alun phoned your partner to explain the situation and offered his apologies. Within your review you have stated that you were promised that the team wouldn’t book any more viewings and have also mentioned the team were not upfront during your dealings with them. Alun has informed me that you were not promised that no further viewings would not be undertaken as this is not an assurance he or the team could give you but has acknowledged that he did not inform you of the viewings and recognises with hindsight that could have done so in an effort provide transparency to you.After reading your comments we can understand your disappointment with Leaders as a result of the situation, sadly due to the complicated nature surrounding the sale and purchase of property situations like this can occur leaving either party whether that be buyer or seller upset and dissatisfied due to the amount of time and effort invested and it can be noted that Leaders are contracted by our client the vendor to achieve the best possible price for their property and so whilst I do not believe the Leaders team at Chester have acted incorrectly during your dealings with them we would like to offer our sincere apologies that you felt the service you received fell below the high standards we expect of Leaders. Should you wish to discuss this further please do not hesitate to contact us at customerservice@leaders.co.uk. Kind Regards, Leaders
★★★★★ 5/5
TrustpilotWe received a good service from Crawley…
We received a good service from Crawley Leaders team, the team was so caring and helpful when assistant was needed.
Brian · 1 October 2024
Agent replied · 23 October 2024
Dear BrianCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Crawley team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotExcellent service
I was very impressed with the excellent service received from Tom at Leaders. I have successfully been able to rent the property I really wanted with his help. He kept me up to date at all times, and I will be moving in shortly. The whole process was efficient and proceeded smoothly.
Sue · 28 June 2022
Agent replied · 20 September 2023
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 3/5
TrustpilotWe managed to get a sale in the end but…
We managed to get a sale in the end but it has taken far too long. Very difficult to engage with Leaders as the personnel kept changing, or going on holiday/sick leave without telling me who had taken over responsibility for the sale. Ideally I'd have been kept in the loop.
Rosemary · 10 August 2022
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotLeaders Review- Emma Perrin
Emma Perrin has helped us with the on boarding process of moving into our new house. She's made it as simple and easy as possible and is always quick to relay any questions/issues to our landlord and get back to us. Thanks for all the help, keep up the great work!
Cameron · 9 August 2022
Agent replied · 20 September 2023
Dear Cameron,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFirst rate service
I would like to send my heart felt thanks to the team in Stowmarket branch for their valuable support and advice thoughout my journey from landlord to seller. There was no issue too small, no question too daft! I would highly recommend Clare and her team to anyone considering letting or sales/purchase.
Marie · 14 November 2016
★★★★★ 1/5
TrustpilotIgnore this company
Ignore this company. At least in Bognor Regis and Chichester down in Sussex.They refund the deposit back whenever they want. No respect to the rules or their word.Their customer care team has the same attitude as the property managers. Just empty words.They can't get a "sorry" word out of their mouth.They will fix your property only after they will hear the magic words "health and safety". Please don't use their services.
Ion · 8 September 2023
★★★★★ 5/5
TrustpilotExcellent service from Rob as ever
Excellent service from Rob as ever. Very professional and informative. Always acts in not only my interests as a landlord but that of the tenant too. Highly recommend.
D · 10 May 2024
Agent replied · 29 August 2024
Thank you for such a positive review. Rob is a very important member of the team and a great ambassador for Leaders. We will be sure to pass on your kind comments to Rob.
★★★★★ 5/5
TrustpilotCJ was really a massive help to me
CJ was really a massive help to me. He explained everything I needed to know, he was truly helpful. Thank you
Oluwaseun · 11 September 2024
Agent replied · 23 October 2024
Dear Oluwaseun Folasade OlowoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWe are currently in the process of…
We are currently in the process of renting a property through Leaders and the process has been so easy. Tiffany has responded to any queries quickly and has been so thorough, providing lots of reassurance about the process throughout. Would 100% recommend Leaders Estate Agents!
Mollie · 15 March 2023
Agent replied · 20 September 2023
Dear MollieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotProfessional and helpful!
I have had a very good experience with Leaders. The staff were professional and attentive. They have guided me through all the details. I have receive a lot of help when faced with some personal difficulties during my tenancy. Equally my landlord and the staff at Leaders were very understanding . I would recommend your services to anyone I know ! I hope to become a customer again.
Eva · 11 August 2016
Agent replied · 20 September 2023
Hi Eva, thank you for taking the time to give us your feedback. We are so pleased that you found our service professional and attentive. We look forward to helping you with your property needs in the future.
★★★★★ 5/5
TrustpilotNatalie is very helpful and polite
Natalie is very helpful and polite. Any issues we have are always sorted as soon as possible
Jade · 27 January 2024
★★★★★ 5/5
TrustpilotLisa Wheadon is very professional
Lisa Wheadon is very professional, she is very informative about the company,any problems she has the answers,
Sandra · 27 January 2024
★★★★★ 5/5
TrustpilotThank you Tikal
Tikal was very friendly and efficient with me. Guided me through all necessary paperwork, updated me regularly. Much appreciated.
Lorcan · 13 December 2023
★★★★★ 5/5
TrustpilotThank you Claire page
I’d like to take this opportunity to give huge praise to Claire page. I know it’s not easy doing her job and there’s times you’ve she has had to be a mediator but I truly have valued Claire consistent support and help.After 10 years of Claire being incredible, I feel like I’m losing a friend. I will miss her
SimpliciB · 25 April 2021
Agent replied · 20 September 2023
Dear Sir/Madam,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
