5/5
TrustpilotOur property manager Natalie is…
Our property manager Natalie is fantastic. She is very helpful and knowledgeable and always keeps us updated. Thank you Natalie.
Trusted Agent profile · BRACKNELL
Verified
Leaders Bracknell reviews
★★★★★
6,258 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,258 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Reviews
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLeaders….not into temptation!!
First tenant had a dog, signed to say no dogs allowed. Trashed the place that was newly decorated. Second tenant they chose for me left without paying for months, Leaders said ‘if you want the rent it’s up to you to chase it’
Agent replied · 29 August 2024
Dear Grace,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotLeaders we’re very profesional and…
Leaders we’re very profesional and efficient with my rental, Alisha was so helpful and kept me informed during the whole process, a personal touch that was very much appreciated.
1/5
TrustpilotNon payment of Trade Invoice
As a tradesperson undertaking work in a property on behalf of Leaders (Nantwich), I would seriously warn any other trader to get your money first before even getting out of your van. My invoices carry our terms of "Settlement on Completion"; a joke to Leaders who fob you off with either, "It's been paid" or "Payment will be in your account in a few days", only for nothing to appear. Avoid
1/5
TrustpilotNever pay for NDO which is not benefit the tenant!
The agent offered me No Deposit Option (NDO) instead of the traditional deposit secured by the DPS. When I asked for changing back to traditional deposit, the agent confirmed me twice that my payment was the deposit. When we checked with the branch manager, we were told that we only paid for the NDO but not the traditional deposit.
Agent replied · 20 September 2023
Dear Martin We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expecta tion in this instance.Kind regards, Customer Care Team
5/5
TrustpilotEasy and quick in arranging a new…
Easy and quick in arranging a new tenancy, and the support through the process was amazing. Kirsty was great throughout with helping me through the process.
1/5
TrustpilotThey are con merchant's
They are con merchant's. They are constantly on the con,in their eyes they think it's the correct way to do business,becaurse as the years have gone on they have passed their lying conning ways down the line,gat be gat txxt,as we used to say about large company's. Don't be frightened of them,they are complete Muppets.
Agent replied · 20 September 2023
Dear Paul We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
4/5
TrustpilotLeaders have served us well
Leaders have looked after our house for over five years with three different tenants. We took their advice about how to enhance the property to attract suitable tenants. Their screening process disclosed problems with a couple of potential tenants and saved us from potential hassles. Our only suggestion for improvement would be to initiate an annual review by face to face meeting in their office.
Agent replied · 20 September 2023
Hi ArthurThank you for taking the time to review your recent experience with team. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsLeaders Estate Agents
1/5
TrustpilotAvoid!!!
Zero communication, zero care. I’ve tried to contact them about rent for 2 months with 0 success. When someone finally answered, they took a month to reply again. The promised rent reduction became non-existent, I was shouted at and pressured to pay the normal amount immediately, just because they couldn’t contact the person I talked about the discount with. The worst customer service, please avoid.
Agent replied · 20 September 2023
Hi D, it is a shame for us to see that our team in Head Office have received a low star rating following your experience with them. We would like to try and obtain some additional information from you so we can understand what you were unhappy with and this in turn will help us improve our service moving forward. If you are happy to do this then please reach out to us by email to customerrelations@lrg.co.uk. Thank you from the Customer Service Team.
5/5
TrustpilotJosh at Leaders Nottingham
Josh showed me around the property. He was polite and did a great job with the viewing, especially considering it was his first week in the job!
Agent replied · 29 August 2024
Dear AruCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Josh a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotFirst time Landlord
As first time landlord their advice was invaluable. All staff are polite and knowledgable. They ensure that Landlord is kept well informed.
5/5
TrustpilotEverything was like clockwork
Everything was like clockwork. 👍
Agent replied · 20 September 2023
Dear Gary,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI used Leaders to find my rented property
I used Leaders to find my rented property 5 years ago. Jackie took the time to understand my requirements and treated me like a human being instead of a "quick commision" which was the experience I had with other agents. Having ended my tenancy in December 2023 Jackie dealt with this again and remembered me from previously. Very professional and friendly and helped the whole process run smoothly.
4/5
TrustpilotHighly recommend
I recently used Leaders to secure a property in Cambridge and would highly recommend them to anyone moving there! They’re very prompt in responding and great at trouble shooting. My letting agent was Katie and she was great! She helped me through the entire letting application process and made it a lot less intimidating.
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
Trustpilot100% recommend
100% recommend, Kate and Louise were really helpful
Agent replied · 20 September 2023
Hi, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotLeaders team Lowestoft Suffolk are…
Leaders team Lowestoft Suffolk are absolutely brilliant and by far the best in their trade.I have found every staff member to be so welcoming, knowledgable and helpful throughout enquiries for managing and letting properties. With landlords minds put at ease, I am sure the tenants must be very happy too.Well done and thankyou all at Lowestoft Branch.
Agent replied · 20 September 2023
Dear Gordon Clark,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGemma was very prompt in replying and…
Gemma was very prompt in replying and sorting out my queries. The whole experience of moving out became smooth because of her guidance through the process.
5/5
TrustpilotPersonable, Efficient and Knowledgable
Had the pleasure of working with Kim for the rental of our home in the UK. She was excellent from start to finish. From first enquiry, she made sure nothing was too much effort and was extremely efficient. Her knowledge of the market and process was superb. Would highly recommend!
Agent replied · 20 September 2023
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEliza's care
Since Eliza has taken on care of us at 7 Merton Road, I have been impressed with her efficiency in her response to our queries or requests and her willingness to take things to the landlord. I feel as though she is a real advocate for us as tenants. Thank you.
Agent replied · 20 September 2023
Dear Sarah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCustomer centred, approachable staff
Good experience letting out property with team in Hartshill, Stoke-on-trent. Team have been courteous, informative and always approachable. They helped me make informed choices and proactively found tenant for us.
Agent replied · 29 August 2024
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company. Seriously shocking communication and when you do speak to someone they act like they've no idea what's going on. Ignorant and stuck up team.Also tried to shove my tenancy agreement in my face when they were the ones not completing a safety check. So pleased I don't have to deal with them again!
Agent replied · 20 September 2023
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotSarah Cawley, Leaders
Recently we have had a number of issues arise affecting our two rental properties. Sarah Cawley of Leaders in Chichester manages the properties on our behalf. We have been very impressed by her professional manner and the efficient way in which she has dealt with these problems. It is a pleasure to deal with her.
Agent replied · 20 September 2023
Dear Derek,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotNigel was brilliant from start to…
Nigel was brilliant from start to finish. And always went above and beyond, personable but professional throughout.
4/5
TrustpilotTikal PM - Very Helpful
Tikal was very responsive when we raised an issue with the bathroom. The issue was resolved within 2 days. Many thanks.
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