Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Leaders have been excellent to work…

Leaders have been excellent to work with over the last few months. I interacted with a few members of the team, Lydia and Josh have been wonderfully professional; Tiffany also and she was immensely patient, diligent and a star. I look forward to working with them on other projects.

Babajide · 17 April 2023

★★★★★ 5/5

Trustpilot

Responsive professional team

Chelsea dealt with our rental incredibly smoothly and efficiently and made the lettings process seamless with her responsiveness and can-do attitude. Our property is now being managed by Aimee and similarly, she is very responsive and helpful in the day to day management and follow-up. A very good, professional and friendly team that I would recommend for lettings services.

Anon · 11 March 2022

★★★★★ 1/5

Trustpilot

Appalling service from the Rental and…

Appalling service from the Rental and Customer care teams- complete lack of communication, complete disrespect of the legislation and liars. Now taking this further as this level of unprofessionalism is not acceptable.

Pascale · 28 May 2024

★★★★★ 4/5

Trustpilot

Alex Eldred

I have not been a tenant for more than 40 years, so I have found Alex's advice and support very helpful. In the 6 weeks since I moved in to Flat 2, Rothsay Gardens, Bedford he has -facilitated the the replacement of the old gas cooker with an electric one and the installation of an electric smart meter. Though I directly organised these events, I kept Alex advised.He organised and then informed me of repair work to be carried out. This was done on the agreed date and to my satisfaction.He organised and the informed me of appointments relating to Energy Performance Certificate and the Gas Safety Certificate. The first of these took place on 2nd May. The second is scheduled for 24th May.To date, I am entirely satisfied with Alex as the Property Manager. The only reason I have not given 5 stars is that there has been no real emergency for him to deal with so far. Should the occasion arise, I will update my review.regardsPaul Watmough

Paul · 16 May 2023

★★★★★ 1/5

Trustpilot

Terrible people to deal with

Terrible people to deal with, hopeless communication, zero customer services. Leaders Luton should win the “chocolate teapot” award for not resolving problems despite being emailed and phoned by my friend many times. There really are much better people to do business with. How do they fake so many five star reviews? Avoid Avoid Avoid!

Lisa · 21 October 2022

★★★★★ 5/5

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Amy was very helpful throughout process…

Amy was very helpful throughout process 👏

Patrick · 11 September 2022

★★★★★ 5/5

Trustpilot

Great value

My properties are managed by Leaders in Worcester, I speak to Tierney regularly and she has always been very helpful, professional and consistent in her approach to the management of my tenants. I had self managed my properties for a number of years, but i prefer my current situation with my houses being managed by Leaders, they have great knowledge and they save me money in areas I would of never thought of before.

Andrew · 25 October 2023

★★★★★ 2/5

Trustpilot

Demanding money I don't owe

Leaders took over as agents for a property I was occupying and for a while afterwards things were going well but out of the blue, Leaders wrote to me saying I was in debt to them by £245, as I've always paid my rent by Direct Debit and Never missed a payment I had to question this. They still insist I owe this money even though I've had my own accountant verify it's a miscalculation on Thier side. Just be sure to keep a good track of your payments to Leaders if you choose to get involved with them.

John · 15 May 2023

★★★★★ 5/5

Trustpilot

Charlotte has been great

Charlotte has been great, caring and so supportiveMany thanksThe Goodwins

Douglas · 27 April 2022

★★★★★ 5/5

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Mr Miah was respectful and helpful in…

Mr Miah was respectful and helpful in making sure all the steps were complete in time in order for the a smooth transitioning into my new apartment. Great service !

Muaadh · 11 July 2023

★★★★★ 5/5

Trustpilot

Excellent service from Chris Dribble

Excellent service from Chris Dribble. Really professional and went over and above what was expected. Similar experience from his colleagues also. Keep up the good work.

Sheila · 8 September 2024

★★★★★ 5/5

Trustpilot

Thanks to Tayla-Nicole for making my…

Thanks to Tayla-Nicole for making my move a smooth one. Always quick to answer and help despite the ups and downs. Leaders is the bes.

Theresa · 17 November 2023

★★★★★ 5/5

Trustpilot

Alex Eldred. 5 Stars.

Alex Eldred is our contact at the company. He is very helpful and proactive in his approach. Also good at listening to our concerns when they are raised and helping find solutions.

Mr · 12 May 2023

★★★★★ 1/5

Trustpilot

Harlow branch money grabbers

Harlow branch money grabbers Rented a property had full permission to paint the front door from the landlord to be told on leaving I will need to pay £150 for external paint on the outside floor which can be washed away and letters they also uploaded an old 3 month inspection photo while the door was being painted to inventory checkout because they are lazy and forgot it also took them over a week to even go and see the property after leaving and now charging me for that photo no care to any humans just themselves scam of an estate agents.

Ant · 10 May 2023

★★★★★ 1/5

Trustpilot

Very poor service.

Very poor service.I inquired about a rental property twice but have heard absolutely nothing back from them.This is really bad service for a company supposedly trying to rent out properties to ignore potential clients.Fortunately, I know the owner of the property in question so am in two minds whether to let him know that the agency is ignoring potential clients and see what he thinks about it.

Mick · 30 June 2020

★★★★★ 5/5

Trustpilot

Leaders were excellent in helping me…

Leaders were excellent in helping me find a flat with everything that I needed, and really were on the ball with everything. Greg at the office really was exceptional in getting me all organised to move in and went above and beyond to help make everything run as smoothly as possible. Always received prompt replies and a very pleasant gentleman who, alongside the company, made the whole experience a pleasant one

Olivia · 22 August 2018

★★★★★ 4/5

Trustpilot

Paula McCafferty is fantastic

Paula McCafferty is fantastic, helpful and goes out of her way to help where she can. If you need help. Paula is the person!

Miss · 8 December 2023

★★★★★ 1/5

Trustpilot

Appalling company.

Appalling company.Allowed a leak to from a waste toilet pipe to pour into a house for three months. Leaders continually attempted to avoid repairing the mess they created and 5 months after the incident it remains unrepaired. And Leaders continue to attempt to avoid responsibility. Black mould is growing in the house and Leaders seem unwilling to deal with this situation and merely wish to paint over the mould.If possible my advice to tenants would be to avoid any property which uses Leaders as the property managers.Staff are poorly trained and this becomes more and more apparent the further up the hierarchy one goes.

A · 9 May 2023

★★★★★ 5/5

Trustpilot

Thanks to Leo he was really nice and…

Thanks to Leo he was really nice and all the process was very quick, thanks to Leo and to the Leaders team. Very happy

Badr · 6 December 2023

★★★★★ 1/5

Trustpilot

Renting a house through Leaders

My stepson has been renting a house through Leaders for the last 4 months.Jobs that were promised before he moved in were not done and still not been done. Reports on landlords repairs have been submitted with promises of action but no action. Leaders have been very slapdash in not resounding to our emails and overall, their level of service has been very poor. I speak as a retired property professional

Mr · 28 December 2023

★★★★★ 5/5

Trustpilot

Thank you Clare and Lisa

Me and my partner have just moved into a new rental property together. The whole process was made so easy and straight forward, at a time where things would normally be stressful this wasn't even remotely the case. The little touch of the welcome pack was just the cherry on top of the cake. Absolutely wonderful experience

Ben · 29 May 2022

★★★★★ 5/5

Trustpilot

Malik made my house search experience…

Malik made my house search experience better , despite the hicups and disappointments he made sure i got something . Im grateful His service is great

Chantelle · 16 October 2023

★★★★★ 5/5

Trustpilot

I had a great experience with the…

I had a great experience with the company. One of the staff ,Mr Malik Miah is a nice and friendly man. He also keeps to time. He is a lovely man.

Rachael · 2 June 2023

★★★★★ 5/5

Trustpilot

Fantastic quick response !

I put in an enquiry to have some gardening work done to my rental property ( my choice )I contacted Gemma at leaders to gain permission from my landlady .Gemma had got back to me within the hour to say it can go ahead .Excellent service from Gemma As always

Bev68 · 28 February 2023