Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Thanks Leah!!!

Leah is super friendly and professional- highly recommend!!

Rubi · 15 September 2022

★★★★★ 1/5

Trustpilot

Absolutely fed up of this company

Absolutely fed up of this company. So many times I have contacted them on the date a property goes up for rent and they get back to me with a date to view. Then they end up cancelling it ON THE DAY of the viewing saying it has already been let agreed. Another thing is they told me to wait two weeks for an online video tour even though I was really interested in the property. Turns out that’s just been let agreed. So other people don’t have to wait? Just a nightmare. Don’t want to ever have to deal with these scum in the future. Pathetic lot should be ashamed of themselves.

Aidey · 17 June 2023

★★★★★ 1/5

Trustpilot

2 YEARS OF HELL!

Very easily took my money when me and partner first started renting the property. After this the problems started to come! We went without an oven for 4 months and yes, the easy answer would be to replace this myself or fix the issue but when the washer broke and we replaced it we were threatened with a fine! My type 1 diabetic partner started to become very ill so we said enough was enough and we gave them our notice. From this point we were set up to fail. We had two property reports before we left and they both stated we have left the property in a better state than to when we first moved in but funnily enough after upsetting them with our notice and complaints the final report was horrendous. We knew we were being conned from the get go as there was stuff left on the property that didn't belong to us. I.E milk in the fridge, which was turned on.( We emptied the fridge, turned it off and left the doors open) Stupidly enough we didn't take pictures before we left thinking you could trust these companies. Then the bill came through which was well overpriced to which we challenged and suddenly the bill doubled and is still at this doubled price to this day, to which we said how can it of doubled and there was no answers. We were given two options, either we pay up and shut up or we take it to court to which wasn't much of an option due to the risk/reward factor and with us having no photos personally of the property before we left. Due to this we bit our tongues and arranged a payment plan just to end all of it with them not budging to any negotiations we put forward. To this day 9 months after we left and sorted a payment plan (which we have paid on time each month) we are still being threatened by external companies that we will be taken to court if not paid in full and we have not heard a peep from Leaders to solve this. The worst part about all of this is I've not even included most of the issues we faced. If anybody would like proof of all this or any further information please contact me at kameronstewart1718gmail.c0MIt would be my pleasure to run this company into bankruptcy and pray no one else has to go through this.

Kameron · 16 June 2023

★★★★★ 1/5

Trustpilot

Dangerous Drivers

Lovely experience of a Leader's branded car using the right hand lane to skip a queue of traffic to join the M275 from Cosham and trying to force their way in to moving traffic causing a danger to other road users, slowing the movement of traffic and just being generally inconsiderate.

Dale · 14 March 2023

★★★★★ 5/5

Trustpilot

To malik miah thank you for all your…

To malik miah thank you for all your help you made this experience stress free helping me every step of the way with my move to one of leaders beautiful property's thank you so much for your expertise and excellent advice would highly recommend leaders and especially malik kind regards lisa richmond

Lisa · 8 February 2023

★★★★★ 1/5

Trustpilot

Awful service

Awful service. When I arrived in my flat it had clearly not been cleaned and there were random items left on the kitchen top. On top of all that there was an extra bed in the corridor meaning I couldn’t reach my bedroom. It took 2 days to remove and when I contacted them about compensation I have no response for over 2 weeks.

Jamie · 8 July 2021

★★★★★ 5/5

Trustpilot

Abi Gwilliam has been excellent and…

Abi Gwilliam has been excellent and very helpful.

Nick · 10 September 2022

★★★★★ 5/5

Trustpilot

Excellent service.

Excellent service.. Owen was professional and friendly to deal with.Highly recommended.

Darren · 27 April 2022

★★★★★ 1/5

Trustpilot

Try to avoid at any cost dealing with…

Try to avoid at any cost dealing with them. The communication is extremely poor, they do not release the deposit and give no explanation for it and I had a massive breach of personal data. They used it in their own interest for purposes that are not in common and never informed me beforehand. I think their way of conducting business is very unprofessional. Avoid!

Pierre · 22 April 2021

★★★★★ 5/5

Trustpilot

Property Letting

We have been fortunate to have had Helen Smith as our point of contact over a number of years. She has a deep knowledge of the property scene in the locality and has always provided us with clear and sound advice. Her understanding of the ramifications involved in letting property has given us assurance and confidence to proceed without feeling that we are taking undue risk. Always ready to assist and address any problems in a collected and professional manner.

BJ · 13 June 2023

★★★★★ 5/5

Trustpilot

I moved in on 1 June and am enjoying my…

I moved in on 1 June and am enjoying my new home I was given a welcome package and supported with all cleaning supplies. The room is fully furnished kitchen is clean with all kitchen appliances , what else can I ask for more am glad I chose leaders the stuff are something else,they provide all the necessary support for me when I rich out with them. I have been at the office twice for support I met Lilian, jolanta and another lady, they really helped me out to activate all this standing order thing am really grateful.

Thomas · 12 June 2023

★★★★★ 5/5

Trustpilot

Helen is by far the best customer…

Helen is by far the best customer service I have ever had

Ghulam · 3 March 2022

★★★★★ 5/5

Trustpilot

I am very happy with the support I…

I am very happy with the support I received from Sian Walk and the rest of the staff at Leaders Estate Agency in Sutton (Lettings). They are courteous and professional and made my flat hunting experience a stress free one. They always returned my call and responded to my email and this helped to speed up the process of completing the paperwork for the property. They ensured I was comfortable after the move by phoning and emailing me which helped me to settle into the property. I will definitely do business with them again.

Ifeanyi · 10 June 2023

★★★★★ 5/5

Trustpilot

I applied for a property and Benjamin…

I applied for a property and Benjamin was helping my application. He was very patient and would always answer my questions.

Duangporn · 6 March 2024

★★★★★ 1/5

Trustpilot

Worst Letting Company we have ever…

Worst Letting Company we have ever dealt with.We left our rental property at the end of February 2023, paid the rent on time over a 3 year period .It took 3 months to receive part of our deposit back.Had to send them a copy of dilapidations from the previous inventory as they had lost the original.After a number of weeks they sent us ( Through the Depositary scheme ) a settlement figure of 75% ( £ 1500 ) of the deposit we left. More than 90 % of this figure was for damages which were on the original Inventory list caused by the previous tenants so the had either not read the Inventory list we sent through or chose to ignore it.Eventually after we sent them highlighted copies of the original list showing previous tenants damages we agreed on a figure which frankly was not worth the time and effort fighting over so the depositary informed us the money would be in our account within 5 working days. After numerous emails and calls eventually received the funds 3 weeks later. If you were desperate for the return of deposits and want to deal with a efficient and professional company don't use Leaders. The most unprofessional company I have dealt with in 50 years

David · 9 June 2023

★★★★★ 1/5

Trustpilot

Poor and unsupportive

I have been supporting someone who is a first time renter. They attempted to get a property through Leaders. The customer service and support was very poor. In the end they paid a holding fee which was retained in some very dubious circumstances after they were declined the property. This is despite offering a guarantor and trying to work with Leaders. The agent dealing with the case just shut them down and said we are keeping the holding fee. They were very distressed and I feel that they were very unprofessional and unsupportive.

Liz · 9 June 2023

★★★★★ 1/5

Trustpilot

Would not recommend

Recently sold through Leaders, would not recommend at all. First thing red flag was the fee being quoted one thing and then suddenly had gone up when we went to sign the contracts. Second thing was we didn't receive a for sale board outside our property - so no one knew we were selling and it didn't generate more interest. Getting closer to completion day, we were told our moving manager had changed - couldn't get hold of the new contact or old. Then told we were too far into the process and should stick with the old moving manager who had by this time gone on annual leave for 2 weeks!On completion day no one contacted us to tell us the next steps - we didn't even know if a representative for the agents were coming to meet the buyer or where to leave keys! The buyer ended up outside our house asking if they could come in yet! No one had communicated anything. We ended up taking the keys to the Evesham office as we were told by our solicitor NOT to leave them in the property for security reasons, no one in the Evesham office even knew who we were or that we had even completed. No follow up calls, no aftercare whatsoever. We had to leave a note for our buyer to say how things worked and which switch controlled what etc. Overall, would not recommend and wish we had sold through someone else. You don't sell houses often and we wish we had given someone else a chance!

Luke · 8 June 2023

★★★★★ 5/5

Trustpilot

Shout outs to Ronnie!

All in all - I've had a pretty mixed experience with Leaders (encompassing a number of their offices / branches) however - The experience that I've had with Leaders Poole, has been nothing shy of exemplary, more specifically, my experience with one of their Team members, Ronnie. Hmm... The best way that I can say it, is: You know that deep sense of satisfaction that you get when you deal with someone who not only knows how to do their job with the utmost levels of care, competence, confidence, diligence and professionalism but also portrays it in both how they speak and their overall levels of conduct when dealing with you? Well... Yeah. That statement accurately describes my experience when communicating with Ronnie. Top work mate, and really appreciate your help.A few other notable mentions are guy who has the badass mustache from their Bournemouth branch, and his colleague who used to work in animations (sorry guys, forgotten your names, but you deserve a shout out as well for being both really easy, and fun to deal with.)

Dorian · 7 June 2023

★★★★★ 1/5

Trustpilot

AWFUL COMPANY AVOID !!!!

AWFUL COMPANY AVOID !!!!Sutton/Croydon branch. Been waiting almost a year for them to sort out issues they have created, failed to discuss new rent increase with us instead just upped it and told us it should've been a different amount for past 6 months and expect us to just pay it, issues from the NDO payments that they've no record of where the moneys actually gone and was told its accidentally been paid to the landlord for the past 5 years which they are now trying to recoup from us, the NDO figure was even incorrect which I've supplied proof off,other issues include being told conflicting things to the landlord (who has now decided to sell through a completely different company despite leaders managing to for 5+ years - tells you everything). Constantly lying about being on other calls when try to contact them, been waiting over a WEEK now for simple replies to an email sent. Have in total spent 100s of hours trying to clear up THEIR mess!! Even had to get one of the Directors involved and she cant be bothered to sort the issues or even respond to emails! If you want your property managed or sold forget using Leaders they haven't got a clue what they are doing.!

Jamie · 5 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also to Abi Gwilliam for her prompt actions in addressing a heating emergency. Both are a credit to the company.

Richard · 23 December 2022

★★★★★ 1/5

Trustpilot

This company is completely waste of…

This company is completely waste of time, the staff can’t even attend appointments on time if you give the staff of this company simple task to carry out they do complete opposite its seem like the staff are half a sleep and don’t care and totally clueless company Avoid at all cost. Another company has now been instructed to let out our homes.

S · 23 August 2021

★★★★★ 1/5

Trustpilot

Exhaustingly poor service to tenants

Over the past six months of letting with Leaders, every attempt at communication has been a battle. The only consistency has been the nature of the problems that we have: no response to emails, rudeness over the telephone, inconsistent information, and inaction on maintenance issues. At the point of needing to renew our tenancy now, and I'm honestly tempted to leave our lovely home because of how frustrating this experience has been.

Emma · 6 July 2018

★★★★★ 5/5

Trustpilot

Great service

Needed an electrician to come out and fix a shower in our rented property. Reported to leaders and fixed on same day. Pretty superb. Great service, especially from Lewis. Really impressed.

AJ · 26 June 2024

★★★★★ 1/5

Trustpilot

Unfortunately a really poor experience…

Unfortunately a really poor experience with leaders. mis-sold no deposit option initially which is basically a way for you to pay leaders an extra £500 a year as a non-refundable payment. Moved into a house with a broken boiler so no heating or hot water, which took a long time to get sorted considering it was the middle of winter. Were told we would be compensated as we had to move out for a week (this compensation never came). Raised issues about not having rubbish bins and a non-locking front door (never been resolved). Then we discovered a mould issue in our bathroom and one of our bedrooms which made the room unusable (black mould growing up the wall, I assume a burst pipe somewhere), this has never been addressed. Finally, we have been waiting for them to provide us with a reference for our next property which still hasn't been completed despite being told it had been. We have not chased them continuously as we never wanted to be a pain but this has resulted in nothing ever being done despite going through the process that we were advised to. Do not want to advise people not to use leaders but unfortunately, our experience has not been a positive one.

JK · 2 June 2023