Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

digusting way to be treated

i was very interested in buying a property in little clacton essex but the clacton branch has told me nothing but lies and they think i believed them.the property is now back on the market after being taken off for a few days ! how strange !!!why have they got a problem with me buying it?obviously something going on.do not waste your time with this estate agent group.

Russell · 18 October 2020

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE!

LANDLORDS BEWARE!Please avoid Leaders if you want to make any income from your property. They seem to have a knack of finding the most expensive workmen who unfortunately do not seem to be good at their job! Out of hours system open for abuse by tenants resulting in doubling of costs all to be borne by the landlord!

Sumudu · 10 October 2024

★★★★★ 1/5

Trustpilot

Awful

Would not allow me to apply for any property as I was bankrupt 2 and a half years ago. What chance do people with non perfect credit have of finding somewhere to live when companies like this discriminate. Bishop Stortford office very judgmental and uninterested in helping me the second they found out I was bankrupt a while ago, despite now being discharged and no debt. They could not get off the phone quick enough. I have references and a guarantor, still won’t help. Very poor service in an already bleak situation. Thanks for nothing.

ANDREW · 7 July 2023

★★★★★ 5/5

Trustpilot

Tikal Betz

Tikal has been my Property Manager for some years, and is always easy to communicate with, knowledgeable, well organised, and actions any problems quickly and efficiently.

Miss · 7 December 2023

★★★★★ 5/5

Trustpilot

What a fantastic job from start to…

What a fantastic job from start to finish. Angus went the extra mile.

Adam · 23 February 2022

★★★★★ 1/5

Trustpilot

Leaders Leamington Weak and Ineffectual

Leaders Leamington acted as my rental agents. They were weak and let the landlord make unreasonable requests.My deposit is still in dispute 3 months after leaving and the evidence that Leasers uploaded supports my claim which shows they should have had the guts to sort it out with the landlord originallyI have many rental properties, I will never use them or recommend them.

Andrew · 31 October 2021

★★★★★ 1/5

Trustpilot

Please don’t give these agents a chance

No one went there before the rental and consequently not only did it have a constant leakage of toxic fumes in it only one bed which was itchy and caused massive health problems. All in all a little icky for me. No tenancy should be so much as £1850 and can’t even live in the property plus not much was done so slept outside which is colder than cold as no one came to look or sort it out AND they left the tenancy after two months to AnOTHER agency to sort out the problems. So all in all a big crap apartment for no reason. I buy now-no point in renting through these massive estate agencies. As no one cares anymore. Suzy

Mrs · 5 July 2023

★★★★★ 5/5

Trustpilot

Great experience with leaders

Great experience with leaders - Dom was extremely helpful and efficient.

Josh · 31 May 2022

★★★★★ 1/5

Trustpilot

Avoid At All Costs

This is truly one of the most inept companies I've ever had to deal with. I've been a tenant with them for two years in Manchester, and during this time, they have failed to remedy even the most simple jobs in their remit as intermediaries.We've had issues with broken lights (not fixed for ~six months), broken white goods (fridge, microwave) and a complete lack of efficacy demonstrated by their 'Senior Letting Agent' to get anything done. Upon reporting a fault with the lighting we were told to 'contact the electrician yourself' - basically, giving us a project to deal with whilst they do whatever they're doing all day (very little by the looks of things).We've lived in various Manchester flats during the previous 15 years or so, and experienced nothing like this. The complete absence of action or urgency about anything is absolutely breathtaking.My honest opinion of the situation is that the Senior Leadership at the Manchester office should resign - they're employing managers who cannot fix problems or get their trades people to fix anything. She is very good at self promotion, but very poor at getting her people to get things done on behalf of the tenants.The person in charge of our account shall remain nameless - but I wouldn't trust her to make a cup of coffee. She is absolutely inept and again, should go and find something else to do in the World, since she is completely incapable of managing anything with regards to agency work.In closing, the message is clear - avoid Leaders Manchester at all costs. Anything that breaks will not be attended to until you make yourself ill with stress; the whole office is a 'Potemkin Village'. Nothing but the illusion of property management supported by an inept office staff.

Satosho · 3 July 2023

★★★★★ 5/5

Trustpilot

Fantastic customer service!

Fantastic customer service!! Very down to earth and it doesn't feel like you're being sold something- just a natural progression of decisions and it's brilliant (Katie specifically)

Karl · 20 September 2024

★★★★★ 4/5

Trustpilot

Aaron at Leader

Aaron was super helpful and stayed in contact. Issues kept things till last minute but he was very helpful with this. Do reccomend

Connor · 9 February 2024

★★★★★ 5/5

Trustpilot

Kirsty Diggory helped me & my flat mate…

Kirsty Diggory helped me & my flat mate move in, she was very helpful and handled the process amazingly. Thanks Kirsty!

DomCooper · 21 March 2024

★★★★★ 5/5

Trustpilot

Annalise Collins saved the day after a rocky start with Leaders

I had a mixed experience with Leaders when they took over the property I was renting. They were slow to respond to the repairs I reported and they did not inform me about a rent increase. This resulted in a threat of a charge for late payment when I underpaid for one month. However, they did not follow through with the charge after I complained. My experience improved significantly when Annalise Collins became my property manager. She promptly responded to my emails and quickly arranged repairs. Most importantly, she demonstrated exceptional professionalism when we moved out. Due to previous property managers losing our inventory check-in, misplacing half of our deposit, and getting the start date of our tenancy wrong, we faced a lot of difficulties. Annalise swiftly resolved all these complications and kept me informed throughout the process. Thanks to her excellent service, I am leaving a 5-star review rather than a 1-star review.

Damian · 30 June 2023

★★★★★ 2/5

Trustpilot

We rented from Leaders in Derbyshire

We rented from Leaders in Derbyshire, they inspected the property every six months and always reported it as clean and tidy with no problem..until we were due to move then they found every imagineable fault even down to evidence of pet hairs ( we don't have pets) and charging £40 for a missing sink plug! Anything to avoid returning the deposit!!Certainly never go for their no-deposit option !!And preferably rent with another agent.

John · 17 May 2018

★★★★★ 5/5

Trustpilot

Everything was online and automated, recommended

Everything was online and automated so it made the experience for us super useful. I wish more tenants used similar tenancy agreement arrangements. Also wanted to point out Bilal who was exceptionally helpful!

Hamza · 30 May 2023

★★★★★ 5/5

Trustpilot

Great and professional service

I recently used Leaders to arrange a room for me and I couldn't have been more pleased with the service I received. The team at Leaders were incredibly professional and friendly, and made the entire process a breeze.From the moment I contacted them, they were responsive and attentive to my needs. They took the time to ask me about my preferences and requirements, and then set about finding me the perfect room.What I particularly appreciated about the service was that it was completely tailored to my needs - they didn't try to push me towards any particular option, but instead listened to what I wanted and worked hard to find something that fit the bill.My experience with Leaders was very fantastic and satisfied. Thanks to all staffs especialy Kristian for your great efforts.

Nobil · 27 June 2023

★★★★★ 5/5

Trustpilot

Great communication, reassured

Great communication, up to date on changing regulations. Reassured by the support I receive, especially from Alfie Orvis who I know will do his best to help.

No · 17 September 2024

★★★★★ 5/5

Trustpilot

As a Landlord I am reviewing Sarisbury…

As a Landlord I am reviewing Sarisbury Green Branch of Leaders. I have been with Leaders for over 4 years now and being dealing with this branch all this time. I find the staff, specially the Manager Karen Arkell extremely helpful. She always have time for my requests and believe me, I have had many. I have already decided that when I want to stop being a Landlord, because of Karen, I would put my house for sale with Leaders. Overall I recommend this branch to all present and future Landlords.

Hassan · 26 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

Alfie Orvis is a professional, helpful and efficient property manager. He replied to my e-mails very quickly and provided an excellent customer service. Thank you.

Kasia · 20 December 2023

★★★★★ 5/5

Trustpilot

Malik at Leaders Luton

Dealt with Malik at Leaders Luton. Very Good customer service and excellent communication. Highly recommended. Responded to all my emails very quickly and always kept me in the loop. Thank You

Hassan · 21 July 2023

★★★★★ 1/5

Trustpilot

The worst estate agents I have had to…

The worst estate agents I have had to deal with. It took 6 months for us to get a radiator and broken hot water tap fixed even with repeated chase ups on our end. When my partner tried to get the contract changed for me to move in they told us I would be able to have a guarantor but when we sent over the guarantors personal information we were then told they only offer this option for student properties. We sorted this by making my partner responsible for 100% of the rent and we're told the new contract had been sorted. It then came to 6 months later and we were told that the contract had never actually been signed and wasn't valid despite us already having been told it has. They have now charged us for issues that weren't caused by us and their check out service are threatening us with escalation for not paying despite the fact we paid the day we were notified. I would not recommend renting with this company to anyone.

Bethan · 22 June 2023

★★★★★ 5/5

Trustpilot

Professional people when you need them

Being one of those tenants who literally reads and analyses every single word in a contract and has then endless questions, sometimes issues or suggestions I would like to state the following: We ( as a family ) are new to the agency managed type of rental, but we can only say so far, that Leaders has respectful, knowledgeable, professional staff, with helpful and effective support.Much appreciation for everyone as you are all part of a team, and my heartful thank you goes to Helen D, Saskia W, Erin and Thomas who made our transition from private rental to agency operated an easy, reliable and trustful event.Keep up the magnificent work! Hope your boss sees this for a treat or raise :) You well deserve it.

Bella · 22 June 2023

★★★★★ 1/5

Trustpilot

This is the first and definetely the…

This is the first and definetely the last time I go to Leaders for renting a place... the amount of money we pay for the flat we would expect everything would be in order.. but what we got instead... I don’t know where to start.. People working there are nice but my advice to you all stay away from the company. They don’t have a clue what they are doing...

Ozlem · 9 December 2019

★★★★★ 5/5

Trustpilot

Their customers service was great

Their customers service was great, all thanks to Malik, getting an apartment from Leaders was easy and straightforward with the guidance of Malik. Thanks so much

ABIMBOLA · 25 November 2023