Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Cannot give ZERO stars or I would

I have never come across such breathtaking incompetence. These people raise being utterly useless to an art form, they are beyond redemption, just utterly vile.Do not go anywhere near them - AVOID AT ALL COSTSPS see below - it took them three months to respond with some bland nonsense about "striving for blah blah" , USELESS

Steve · 30 November 2022

★★★★★ 1/5

Trustpilot

I would suggest if you are a tenant… try every estate agents before you try leaders

I would suggest if you are a tenant look everywhere else before dealing with leaders estate agentsI have so much to say. None of it good, but I will start by being told I have to pay £50 to remove a tenant from my yearly contract even though the tenant no longer lives in the UK and also did not sign a second contract.During the Covid lockdown, somebody moved in with me and I had to pay £50 to put her on the yearly contract. Before the contract finished, she no longer lived with me. When I came to sign the second yearly contract only my signature was on this contractI kept receiving emails with her name on all emails, as well as mine. I phoned leaders and was told I would have to pay £50 to have her removed stupidly. I paid it. Then I realise why would I have to pay to remove somebody from a contract that they never signed. I phoned leaders and asked why do I have to pay £50 to remove a name from the tenancy who did not sign a tenancy?First, I was told she did sign which is impossible. Then I was told the £50 was for a process of removing her. again I told them how could you remove somebody that isn’t on the contract because they didn’t signI have since moved and trying to get my deposit. Her name is still on the emails.😩Regarding the deposit I left on the 16th of June. I was told I would get a full refund. It is now the 11th of July still no refundI will be adding to this post on a daily basisWell people, it is now the 10th of August. I have finally been paid the full amount owed to me by leaders, estate agents, Colchester branch. Almost 2 months and that was with a full refund of my deposit. Can you imagine how long it would’ve took them to pay me if they made deductions I say again. Go to any other estate agents before you go to leaders I’m just so happy my nightmare has now ended

Robert · 10 August 2023

★★★★★ 5/5

Trustpilot

Amazing Staff and Company !!!

We've been renting from Leaders for the last 4 years and we love our home. Any maintenance has been completed quickly and efficiently, the staff are all so accommodating and friendly especially the Bognor and Chichester Branches. Recently Andy has helped us replace the carpets in the house and we even got to pick the colour! Can't recommend Leaders enough!!!

Keira · 13 June 2022

★★★★★ 1/5

Trustpilot

Diabolical company

Great service when taking the property but property management is diabolical. The conditions I have been left living in are disgusting! Property manager never calls back. Its taken months to start my repair works which have only been started as environmental health are involved. Avoid at all costs

Nicole · 8 August 2023

★★★★★ 5/5

Trustpilot

Professional Lettings Management

From the start of our tenancy to the end Leaders were swift and efficient with all matters that arose. The two property managers we had over the three years we lived in our flat were friendly, helpful and competent. We were treated impeccably and well looked after with no task too big or small. We would have no hesitation in recommending Leaders to someone looking to rent a property in the Sutton area. Many thanks

David · 12 September 2017

★★★★★ 5/5

Trustpilot

Very recommended!

We've been renting with Leaders for over three years and have had no issues. The renting process was clear and smooth. Communication with the Property Management department is good, and whatever problem we report is dealt with promptly and efficiently. Our current property manager is Aaron Lawrence, who is excellent at customer service and always happy to help. Very recommended!

Ewa · 5 June 2022

★★★★★ 5/5

Trustpilot

Great Experience.

Great Experience.Thank you Ronnie Cullinane for the professional with a sense of humour assistance you gave me today. My queries were answered. I look forward to you finding me a wonderful place to live.Kind RegardsCheryll

Cheryll · 9 May 2023

★★★★★ 1/5

Trustpilot

If we could leave 0 stars we would

If we could leave 0 stars we would, worst estate agent we've ever dealt with. Scammed into No Deposit Option, saying the Landlord would not accept the normal deposit option. It was explained that the money we would pay as a monthly fee would count as deposit money over the course of the tenancy. After the tenancy ended we found out that this was not the case.We were also told that there was plumbing for dishwasher and washing machine already done, that some work would happen before we moved in and the place would be professionally cleaned before we picked up the keys. This again was not the case, we had to pay for the plumbing and the Landlord would not reimburse, the state of the house inside was disgustingly filthy, and outside there was a lot of debris, old household items and general rubbish down the side of the house. Only after us chasing them for months via emails and voicemails (with very poor response rate from Leaders, never responding to emails or picking up the phone) they finally sent a cleaner round, but only to clean the extractor fan and to pick up the rubbish outside even later on. So in the meantime we had to sort everything else out at cost to ourselves. On top of this the place was described as being in good condition but dated decorative order, which we were ok with. However we had various leaks due to poor structure and problems with damp and mould. When this was reported instantly by us and through multiple inspections we had via Leaders we again had to chase and chase for responses from property management only to be told the Landlord would not fix the issues yet we had at this point paid £1000's in rent and they would not negotiate with the Landlord on our behalf. After the final inspection we had, the lady from Leaders that came round to do this advised us to complain to the property manager's supervisor, and stated on the inspection report that everything we had raised and reported previously was the Landlord's responsibility to fix and gave us the supervisor's contact details. We followed the inspectors advice, but never received a response from the property manager's supervisor. We were given notice via email less than a week later, again, after being told that the Landlord would not be fixing any of these issues. We managed to find a new home fairly quickly and they refused to let us out of the contract one month early, our complaint was never acknowledged or dealt with but the property manager then started emailing us multiple times a week for a forwarding address. Upon leaving, we had to get the property professionally cleaned, costing us £500, even though the property was in a dire state when we moved in (shown in check in report with amended photos and comments).Avoid Leaders at all costs.

Victoria · 1 August 2023

★★★★★ 5/5

Trustpilot

Leaders manage 2 properties for me

Leaders manage 2 properties for me, their portal makes it easy plus they were efficient in helping me when I needed to sell one of the properties.I received many helpful phone calls from the Cambridge team plus settling a deposit dispute fairly, thank you all for keeping it professional and keeping us in the loop.

Ian · 23 December 2022

★★★★★ 5/5

Trustpilot

My property valuation

Jack Carter valued my property. Jack recognised the house as the family home with character that we had lovingly put into it not just the impersonal bricks and mortar.

Sarah · 5 September 2024

★★★★★ 5/5

Trustpilot

Everything processed smoothly

Everything processed smoothly. Bilal Raqeeb was very supportive throughout.

Abhishek · 7 October 2022

★★★★★ 5/5

Trustpilot

I was blown away by the approachability…

I was blown away by the approachability of the team, and I felt very cared for on my move in day! They went above and beyond in regards to helping support me in sorting out my utilities. Whilst there was some confusion regarding my referencing, I felt like this was a mix up in communication with all involved parties :)

Megan · 28 May 2022

★★★★★ 5/5

Trustpilot

Fantastic customer service

Fantastic customer service. Louise was a great help in finding available properties. Highly recommend.

Megan · 16 February 2022

★★★★★ 5/5

Trustpilot

Fabulous service from a great team

Fabulous service from a great team! Louise was really welcoming, friendly and really helpful!

Natasha · 15 February 2022

★★★★★ 5/5

Trustpilot

Great!

Great professional service from the lettings team. Libbi has been fantastic start to finish

BB · 15 February 2022

★★★★★ 5/5

Trustpilot

Amy Wilbraham has been excellent for me…

Amy Wilbraham has been excellent for me with any issues I've had. Highly recommended.

Sam · 15 February 2022

★★★★★ 5/5

Trustpilot

Renting proeprty

I was looking to rent a property and I was very unsure on the whole process but I honoured to meet my estate agent Rebecca Hill! Cannot thank her enough for everything she has helped me with! Every step of the way been an absolute god send! Always helpful always happy to help and always keeps you updated on the process and will help in any way she can. Picked my keys up and was happily surprised to see i had a lovely little move in box that came with the handover of the keys and a smiling estate agent as usual! Absolutely amazing I highly recommend and will for sure refer her to anyone that is looking to move and use Leaders as their estate agent! I would never go anywhere else!

Laina · 29 July 2023

★★★★★ 5/5

Trustpilot

Ronnie

Ronnie was the one who help me out in getting our home. He was very kind and always update us and help us all throughout the process. You should hire more people like Ronnie.

Steve · 2 June 2023

★★★★★ 5/5

Trustpilot

Highly professional and easy to work with as a landlord

As a new landlord this year with Leaders in St ives, I have found them to be extremely professional, helpful and easy to work with. The customer service is fantastic and they are obviously very keen to maintain excellent relationships with their customers. This is the second agent that I have used and I would highly recommend them.

Alyson · 24 August 2022

★★★★★ 1/5

Trustpilot

letting for 20 years 10 plus…

letting for 20 years 10 plus properties, trying to leave but having to end tenancies to do so unfair on the tenants. many good employees but dealing with them often is being buldosed with no apollogy for constant failures and omissions, and dissapointments they have lost the plot. you will never get any complaint upheld

Mr · 19 December 2022

★★★★★ 5/5

Trustpilot

Anna Burton was really helpful and a…

Anna Burton was really helpful and a pleasure to deal with. Many thanks.

Helen · 6 April 2022

★★★★★ 1/5

Trustpilot

Communication skills are lacking big time

Very disappointed with my experience, was promised a call back within a few minutes to confirm a viewing of a property. I waited the rest of the day assuming they hadn't managed to ask the tenants yet. The next morning I rang, no answer, so left a message. Heard nothing. Just bad communication skills and of course the flat is no longer available. Not great!

Matilda · 14 August 2021

★★★★★ 5/5

Trustpilot

Leaders excellent customer care providing a professional service

Leaders property management company with Eliza being my property manager. She is a very good Property manager who provides excellent customer care to my tenant, likewise in managing my property. It goes a long way in this present hard economic climate, ensuring my tenant has no issues and my property is well maintained.

Ian · 25 February 2023

★★★★★ 1/5

Trustpilot

Terrible place stay away.

Terrible place. I've never known such incompetence or rudeness. Even down to discussing tenants with other tenants. The manager of the store couldn't give a monkey's and even complaining to the area manager.... They refer it to the store manager one of the people the complaint is about!.. JOKE If we ever move again it won't matter if the house was made of gold if leaders were managing it we would stay away.

Sarah · 26 January 2019