Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Charmaine was wonderful

Charmaine was wonderful. Experienced and extremely helpful. Would recommend to anybody!

Jordan · 15 September 2022

★★★★★ 5/5

Trustpilot

Professional makes value

I'm happy with my experience with Leaders. Especially the service of Ashley Cooke, letting valuer from Manchester branch. He is professional and patient. Not merely handling the entire procedure of transfer letting agency, but also give me valuable suggestion when unexpected problem happened. He is responsible and keep update the progress by what's app. I'm definitely recommend Leaders and Ash to my friends.

Mollis · 14 March 2022

★★★★★ 5/5

Trustpilot

Great experience - no stress!

Kate was really helpful and friendly and showed us around our new home a couple of times. The rest of the team at Leaders were always helpful and efficient.

Lisa · 23 August 2016

★★★★★ 1/5

Trustpilot

Poor Service!

Poor Service!! They don't take their role to follow up property management issues. My living place set up a new parking system at 14 August. The management office required the landlord to register the car no in online system. I have sent email and called them on 9 August without reply. Then I sent several emails to Leaders to express my disappointments on their service. In the next day, they replied us that they passed this issues to landlord to do the car registration for parking on 31 August. Unfortunately, I have received packing charge invoice from the parking control company for unregistered car parking. The penalty is £60. Finally I sent email to Leaders to follow up this without no response for a week until todayThis is unreasonable for us. According to the tenancy agreement, we are stipulated 2 parking spaces. I don't thing that I can't park my car on my living place and get a charge invoice for unregistered user.

Karen · 7 September 2023

★★★★★ 5/5

Trustpilot

Jack was very helpful and showed his…

Jack was very helpful and showed his knowledge when answering questions.

Harry · 15 September 2022

★★★★★ 5/5

Trustpilot

Solid Service

Leaders have always been good but recent work done by Lisa Wheadon has been excellent - some queries managed well as works for the garden.

MR · 19 February 2024

★★★★★ 4/5

Trustpilot

Highly recommended.

Renting through Leaders Ltd was a painless, smooth and quick process. All my questions were dealt with quickly and efficiently. I have no hesitation to recommend them to others.

David · 25 July 2016

★★★★★ 5/5

Trustpilot

Fantastic service from Ben and the team…

Fantastic service from Ben and the team at Leaders. Very good at keeping in regular contact and we are very pleased with our new rental property. Thank you!

Bethan · 14 December 2023

★★★★★ 5/5

Trustpilot

The team is professional

The team is professional, reliable, and always goes the extra mile to ensure that everything runs smoothly. I would highly recommend Leaders Letting Agency to any landlord looking for a great letting agent."They were always quick to respond to my questions and concerns, and they provided excellent support throughout the entire letting process.

Karthik · 14 April 2023

★★★★★ 5/5

Trustpilot

Mia is very welcoming

Mia is very welcoming, knowledgable and helpful

Zoe · 8 February 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. A special thanks to Amy.

Adam · 9 September 2022

★★★★★ 5/5

Trustpilot

The Best Team ever

We had the best experience with Leaders Northampton, for this house we comunicated with Kristian and everything was amazing. Jolanta and Lilian helped us all the time when we need them the most. I ''stress'' them out even 2-3 times a day with diferente question but they answered very nicely and professionally, like always.Thank you so much for everything!

Iulian · 9 September 2022

★★★★★ 5/5

Trustpilot

We have let a property with Leaders for…

We have let a property with Leaders for 6 years now and have been more than satisfied with the service we have received. They have always provided a personal service, being available at all times, even through a difficult period during the pandemic. Tenants have been found quickly and the property has been well supervised throughout.I would have no hesitation in recommending them.

Pauline · 4 March 2022

★★★★★ 1/5

Trustpilot

The worst agents in London

The most unhelpful and rigid agency. Kept on sending me pressurising email while the process was being underway and now to hand over the keys they do not have the time and I need to collect from their office. Avoid this agency, they just are too insensitive and selfish in their approach and not at all customer friendl causing you a lot of inconcenince specially if you did not engage their services.

Sraz · 6 March 2020

★★★★★ 5/5

Trustpilot

Jemma made the whole process of moving…

Jemma made the whole process of moving so easy for me!

Millie · 5 September 2022

★★★★★ 5/5

Trustpilot

Great experience

I got exceptional help from Raissa Morosini. She was so helpful from the day we viewed the property till the day we moved in . I highly recommend Leaders.

CeeCee · 24 September 2024

★★★★★ 1/5

Trustpilot

Absolute joke! Please avoid! Don’t get fooled!

So me and my misses found the perfect house for us to move in as we need to size up as we have a toddler. When the estate agent showed us the house, we have noticed that one of the garages was full of furniture and landlords stuff, the annex was same, full of items that doesn’t belong to the house, the driveway was not finished, some slabs where just thrown there( not safe environment for my son),gate not working, they didn’t even bother to empty the trash bins… We clearly specified that we want everything removed as we want to use the entire space (thats the reason of moving!)We have been told by the agent that the landlord said its ok, he will do everything when he’s coming back from holiday.In this entire time(2 weeks) we kept calling and sending emails because they didn’t update us, they just wanted us to sign the contractWe paid the holding deposit and gave the notice to our current landlord, waited for the landlord to get the house ready, when today we received a phone call saying “unfortunately the landlord doesn’t agree to do anything, so he doesn’t want to proceed “ So now we are left homeless with a 9 months old, have no where to go and low chances to find something acceptable in 15 days.We realised that the estate agent told us lies just to make us sign the contract, so they didn’t even inform the landlord what are our requirements, lied to us that he agreed while he didn’t even knew. Luckly we didn’t sign anything Please avoid this company, you have been warned !

Anton · 1 September 2023

★★★★★ 1/5

Trustpilot

As the owner of a property that leaders…

As the owner of a property that leaders have managed the rental for the last year I would recommend never using these the tenets were lovely however the management at leaders were not never had full rent always deductions some justified but many not there repairs team are shocking worked carried out in bathroom leaked after attending damage to other parts and then trying to shift blame items missing and damaged but because there were not new will not replace carpet left not cleaned and then to be told I would have to pay for it to be done and apply for refund. Tenants asked to stay longer which a date was agreed and then let them stay longer with no communication about it I had to chase payment for extra days still not paid and still no keys back . Trying to get them to respond to calls and emails is hit and miss in the end both myself and tenants dealt with what we could ourselves very unprofessional and no one seems to know what there doing, and all you hear when you do get to speak to some one is we’re short staffed or of sorry they have left. Absolute joke of a company stay away

Consumer · 1 September 2023

★★★★★ 1/5

Trustpilot

1 star its too much!

So me and my husband found the perfect house for us to move in as we need to size up as we have a toddler. When the estate agent showed us the house, we have noticed that one of the garages was full of furniture and landlords stuff, the annex was same, full of items that doesn’t belong to the house, the driveway was not finished, some slabs where just thrown there( not safe environment for my son),gate not working, they didn’t even bother to empty the trash bins… We clearly specified that we want everything removed as we want to use the entire space (thats the reason of moving!)We have been told by the agent that the landlord said its ok, he will do everything when he’s coming back from holiday.In this entire time(2 weeks) we kept calling and sending emails because they didn’t update us, they just wanted us to sign the contractWe paid the holding deposit and gave the notice to our current landlord, waited for the landlord to get the house ready, when today we received a phone call saying “unfortunately the landlord doesn’t agree to do anything, so he doesn’t want to proceed “ So now we are left homeless with a 9 months old, have no where to go and low chances to find something acceptable in 15 days.We realised that the estate agent told us lies just to make us sign the contract, so they didn’t even inform the landlord what are our requirements, lied to us that he agreed while he didn’t even knew. Luckly we didn’t sign anything Please avoid this company, is a total joke!

Emma · 1 September 2023

★★★★★ 1/5

Trustpilot

Landlords and Tenants beware

As a multiple Landlord these past 25 years using various Rental Agents in the South of England LEADERS LETTINGS, has gone from bad to terrible. The terrible is because instead of dealing directly with your chosen Branch some aspects are now being dealt with centrally which could be Worthing, Bournemouth, Wokingham and possibly other offices and this can take months as I found. One of my Tenants did not get his deposit looked at for a month after they left and the dilapidation matter took five months despite endless phone calls and emails from me with continual promises it was being dealt with. The Branch manager had no interest but did say I could contact his Area Manager as it was nothing to do with him. In one case they could not be bothered to chase unpaid rental when the tenant left.Then we have Inventories where a speck of dust will be noted on the check in report and the check out 'MAJORS' on tiny picture hook holes but overlook ruined carpets, stained lino, a blackened hob, limescaled wall tiles, dirty light fittings and accumulated filth. Interim inspections are a box ticking exercise showing all is good when they are not. Greedy too, they have just increased their Service Charge (rent collection) by 0.5% plus VAT, yet another increase citing additional administration but conveniently overlooking the fact that rentals have gone up considerably, in some cases by 20%.Perhaps they need to improve their performance.

Landlord · 31 August 2023

★★★★★ 5/5

Trustpilot

Wonderful Experience with leaders

I recently rented with Leaders and their customer service was excellent. They are true to their word. The accommodation is very clean to a high standard and I will recommend them to my loved ones.

FredFest · 12 June 2024

★★★★★ 1/5

Trustpilot

Stay clear! You will have to pester them relentlessly to get your deposit back!

Quite simply the worst rental agency we have used, and we have used a number in Norwich over the years. We were promised desks would be provided in the apartment that we rented, but on moving in there were no desks even though the agency had added them in a note on the contract. When the landlord was asked to provide them he stated that he had not agreed to this and that it was the rental agency who would need to do so as they had added them to the contract without his knowledge or consent. Needless to say the agency refused to provide them, and argued that it was the landlord's responsibility, so we were forced to buy our own desks.On moving out of the apartment it took no less than 6 weeks to get our deposit back. This was only after relentless chasing on our part as Leaders do nothing to start the process and then put an endless amount of obstacles in your path. Each time we contacted them there was yet another hoop to jump through, and each step took the person dealing with it several days. Eventually we were told that all steps had been cleared and the deposit would be released that day, but when it didn't appear for a week and we chased again they admitted that they had not actually instigated the release for a further 6 days. Absolulely terrible service, we spent weeks calling and emailing them. When you are moving to a new apartment you can't afford to wait 6 weeks for the return of your old deposit as you have to find rent up front and another deposit for the new place.

Unhappy · 30 August 2023

★★★★★ 5/5

Trustpilot

very happy with my time at leaders…

very happy with my time at leaders while renting a property, Marcus was very helpful.

Farren · 23 February 2022

★★★★★ 5/5

Trustpilot

Leaders Crawley Rental Team Totally Rock

The Leaders Rental Sales and Rental Management Team, from Josh, Louise, and Kelly are absolutely superb. I have a fairly large portfolio in Crawley, and the team manage my properties from initial rental enquiries, to managing tenants over the long term. Have been with Leaders for over 23 years, and have only been delighted!

Bruce · 5 March 2023