Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Absolutely dreadful experience

We had the displeasure of renting through Leaders. We moved into a filthy house that had not been cleaned or repaired in what seemed like years. After most of our complaints about these issues were ignored they still felt it fine to take a wodge of our deposit to 'clean' the house when we left. We left the house in a much better condition than we received it yet the MO of the company appears to be to dip into deposits. As I know the person who is now living at the property it would seem the money witheld has NOT been used to clean the place. I would never use Leaders as personally I couldn't trust them not to stick their hands into tenants' pockets. Leaders have years of experience and so are hard to fight. My only advice, if anyone is thinking of using them, is to make sure you document absolutely everything when you move in. We did but it appears to make no difference to having part of our deposit pilfered. Never again!

Nonzukit · 16 August 2016

★★★★★ 1/5

Trustpilot

Worst experience I have ever had

The whole process of renting a property from Leaders has been unprofessional and unorganised. The staff I have been in contact with have been extremely rude and at times they have been lying about certain facts and blaming me for their own mistakes. Throughout the 6 months of renting a property from Leaders, I was constantly exposed to an unacceptable low level of customer service. They never call back or fulfill their promises. I would not recommend using Leaders to anyone, definitely not the branch in Manchester anyway. They make any process long and complicated while being ignorant, unprofessional and rude. At times it felt like a scam trying to charge me as much as possible for no reason. It is simply not worth it.

Louise · 11 August 2016

★★★★★ 5/5

Trustpilot

Friendly and efficient service

Friendly and efficient service. Viewings sorted quickly with no faff.

Deane · 7 May 2026

★★★★★ 5/5

Trustpilot

Fantastic Letting Agent!

Leaders went above and beyond to help us move in to our first flat. Unfortunately, things didn't go to plan and we had to leave the property at short notice, but Leaders, along with the landlord, helped us get everything done that we needed to to get it back on the market and quickly got the property online to encourage viewings. Would definitely rent with Leaders again as they've made our journey as simple as possible. Emma has especially helped us in the past few weeks.

Molly · 26 July 2016

★★★★★ 5/5

Trustpilot

Top quality customer service

Leaders made the whole process so easy - the use of Docusign meant I could continue with life in London without constantly going to Mansfield to sign paperwork, and the assistance with special offers on TV/broadband and insurance was greatly appreciated. All staff members were remarkably friendly, courteous and genuinely helpful. Having dealt with 4 or 5 other letting agents over the past few years, I can easily say that Leaders are by far the best I've ever found! Thank you so much for helping me find my new home, and arranging such a smooth move-in.

Ashley · 22 July 2016

★★★★★ 1/5

Trustpilot

Terrible Service!

In June 2015 I rented my property out through IMS/Leaders at their Derby Branch. In January 2016 I was informed that my tenant had contacted them as my roof was leaking and needed securing. IMS/Leaders came back with a quote and I agreed for the work to be done and the roof secured, payment was taken out of the monthly payment made by my tenant. Tenant left in May 2016 and 2 weeks ago I went into the loft for the first time since getting the keys back to find a leaking roof and damp. I contacted IMS/Leaders to inform them that no work had been carried out on my roof. I was told they would speak to the contractor and provide me with an update, 2 days later and no update was given... When I called them back I was told that they were having trouble contacting the contractor and asked if I could give him a call as they were ''getting nowhere''.. I've now been chasing them all week and nobody has managed to get back to me with an update. Shocking service!!!

Betteridge11 · 21 July 2016

★★★★★ 5/5

Trustpilot

Great company - Leaders Nottingham

I only have good things to say about my experience with leaders. They were very honest whilst giving us a tour of the home and answered all of our questions. When the landlord was on holiday when we were ready to take the property, they gave us daily updates about when he would be able to give us an answer. They have pretty much computerised all documents which makes paperwork so much more efficient and less of a stress. They also gave us the most extensive inventory I have ever come across, noting all visible problems with the house. Every conversation has been extremely polite and helpful and we couldn't ask for more from a letting agency!!!

Anthony · 9 July 2016

★★★★★ 5/5

Trustpilot

Highly recommended

Wow. Fantastic communication from start to finish. Emma has been extremely friendly, helpful and efficient. Would highly recommend

Victoria · 8 March 2022

★★★★★ 1/5

Trustpilot

AVIOD USING LEADERS AT ALL COSTS.

We have our Property ‘managed’ by Leaders in Cambridge. They are absolutely terrible. They will go weeks without responding to our emails of urgency and will outright ignore our phone calls. They have allowed tenants to move into a property that had no electricity in the middle of winter, they have allowed tenants to neglect our property due to them not carrying out inspections and necessary follow ups. AVOIVD AT ALL COSTS.

Harriet · 29 January 2021

★★★★★ 1/5

Trustpilot

IF YOU CARE ABOUT THE SAFETY OF…

IF YOU CARE ABOUT THE SAFETY OF YOURSELF OR YOUR LOVED ONES DO NOT RENT FROM LEADERS!Don’t rent off leaders they are unsafe, the property manager left a block of flats without a fire alarm system and there has since been a fire, they have shown nothing but distain for tenants who lost their home and they knew the fire system was not working. They left tenants in a building that had been deemed unsafe by the fire service. They have found people accommodation 3 days after the fire but failed to tell them they had to pay £100 deposit which some won’t be able to afford leaving them homeless. The fire is suspicious but leaders and the property manager were aware of ongoing anti social behaviour and failed to act they have also had no heating for 6 weeks which had not been sorted. The distain for human life is unbelievable

Olivia · 19 November 2023

★★★★★ 5/5

Trustpilot

Highly recommend and will always use them

Since becoming a leaders tenant I have found the staff at leaders at the Ipswich branch always willing to help wether it be assisting me with the filling in of forms or any problems u have had with the property, they have always acted in a friendly manner which put me at ease and I would highly recommend.Allyson my property manager has really been great her approach to her job was not only professional she has took pride in her role to assist me with the problems that arose, she always kept me well informed as to the out come if the problems ever by call or email which was much appreciated as it stopped me worrying. I really can't thank leaders enough over the last few years.

Marie · 19 May 2016

★★★★★ 1/5

Trustpilot

Felixstowe Lettings

Having been a client of Leaders since it took over responsibility for the Felixstowe agency ( many years) I am appalled by the total incompetence and ineptitude I have experienced in the past few months . This incompetent agency has cost me a considerable amount . I will never recommend them. Avoid!

Edwina · 8 August 2023

★★★★★ 5/5

Trustpilot

Fantastic advisors, fantastic agency.

The adviser who dealt with me (Marcus) was very quik and efficient. I was sent everything promptly and once completed the advisor again acknowledged it by sending me an email, which put my mind at ease.As far as agencies go, Leaders was by far the easiest to deal with. No faf, no jargon. Just clear rules and regulations ( if you will) and competent advisors.Excellent experience.

Eunice · 4 March 2022

★★★★★ 5/5

Trustpilot

Leaders feedback

Leaders have been helpful all the way through the take on process and again with any post tenancy issues . Tierney in particular has been exemplary , prompt , polite and professional .

CB · 9 September 2024

★★★★★ 5/5

Trustpilot

Tayla was very patient throughout the…

Tayla was very patient throughout the process and helped me every step of the way. Very professional and diligent in all areas. My go to person throughout the journey. Very determined and very focussed.

Tanaka · 29 September 2023

★★★★★ 5/5

Trustpilot

Macy and Selwyn provided exceptional…

Macy and Selwyn provided exceptional service:-)

Kelley · 5 June 2026

★★★★★ 5/5

Trustpilot

Phil Peartree from Leaders in …

Phil Peartree from Leaders in Felixstowe, is honestly the best Agent to go to if you want honest professional sound advice from someone people who knows all there is to know about buying and selling. Right from the start nothing was too much trouble, it was a tricky purchase but Phil 'held my hand' all the way through, I could not recommend him highly enough.5 ✨✨✨✨✨

Deborah · 27 February 2022

★★★★★ 5/5

Trustpilot

Renting - Christchurch branch

Recently rented a house through Leaders in their Christchurch branch. We dealt with Lauren who was very friendly and helpful, no complaints. Everything went smoothly.

LUCY · 15 October 2020

★★★★★ 5/5

Trustpilot

Northampton - Excellent Service

We’ve just let our property via Leaders. Jolanta and Lillian have been great throughout the process. Property was let after the second viewing and nothing was too much trouble. Their service and responses have been second to none.

Geoffrey · 8 June 2023

★★★★★ 5/5

Trustpilot

Simply the best......

Of all the property agents I have dealt with on this journey (a two year search) Leaders are by far the best and most professional I have dealt with.The most positive attribute is the regular, quality communication - even a short email or call to keep us updated was really valuable. It certainly felt like we were all pulling in the same direction!

Richard · 19 July 2022

★★★★★ 1/5

Trustpilot

Leaders agency

Leaders agency? More like a complete nightmare! I implore anyone considering their services to run in the opposite direction. Their incompetence is staggering. The second they get their claws into your bank account, it's a never-ending cycle of fees, ludicrous rent increases, and absolute indifference to any issues you might face.I've been trapped in this squalid excuse for a property for over two years. Whenever I plead for maintenance, it's like begging a brick wall for help. Responses? Actions? Forget it. But wait until it's time to squeeze more money out of you, suddenly, they're all over you with calls, emails, and texts, demanding every last cent for rent hikes that make zero sense.And their idea of 'maintenance'? Sending over some ancient worker whose idea of a fix is to slap silicon on everything. It's like they're mocking us tenants with their shoddy, half-hearted attempts at repairs. The whole operation is a sham, a disgrace to the very notion of property management. Leaders? More like Losers. Avoid them like the plague unless you fancy living in a dilapidated dump and being treated like nothing more than an ATM.

Laurentiu · 13 November 2023

★★★★★ 1/5

Trustpilot

Awful Property Management and Customer Service!

Shockingly poor customer service and property management for six years. Having had my property acquired by another company, I have had to constantly deal with issues on the property myself by phoning and emailing them rather than the other way round every month.Furthermore, I have had issues of non-payment of rent or incorrect payments which has lead to anxiety and stress over the years. Their staff keeps changing every six months and I have dealt with someone new every time. I would avoid at all costs unless you would like added stress to your life. They also make it very difficult for you to go to another estate agent so be very careful when signing up with this company. Therefore, I would go with a local estate agent which has excellent customer service, goes the extra mile and actually wants to keep your business.

Annette · 13 November 2023

★★★★★ 5/5

Trustpilot

Thank you very much for my property…

Thank you very much for my property Manager Alfie Orvis that always be on my side when I need anything he always support me for any situation.Great Job Kind of heart property Manager.

Lucas · 6 September 2024

★★★★★ 1/5

Trustpilot

Very poor for landlords

Leaders in Sutton, Surrey do not look after their landlords, especially after Jacqui left. They were unable to tell if the tenants were subletting after multiple inspections although only it took me a few moments my one visit (by looking at the mail). They were very unsupportive when I decided to claim (successfully) against the deposit for the multiple damages to the point which they appeared to be taking sides with the tenants. For basic explanation of the monthly statement, I was spoken to abruptly and even rudely that I had to complain to the manager. Over the course of the tenancy, I did not feel that they were justifiably earning their fees. As soon as the tenants moved out, I changed letting agencies.

LBFG · 31 August 2015