Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMoney Pit - Avoid like the plague
I rent a flat out through Leaders because they acquired the firm that I used a few years ago. In the years that I've been with them, there seems to be an endless list of requests to repair things - through their 'approved' vendors. Then there are fees and charges added without explanation. The level of service is terrible but the costs keep going up. If you're a landlord, avoid this firm like the plague.
Kitty · 10 December 2019
Agent replied · 20 September 2023
Hi there, our apologies we haven’t been able to respond to this sooner. It’s disappointing that you've had a negative experience with us but we do appreciate your honest feedback. We want all our Landlords to be happy with the service we deliver as we really want to provide peace of mind during the management of their property but are sorry we haven't been able to do this. We’d like the opportunity to investigate your feedback further to see if there is anyway we can turn your experience around, this will also help us improve our services moving forward. If you'd be willing to do so then please could you contact us at customerservice@leaders.co.uk or call us on 01344758596 and we'll work to resolve any issues.Kind Regards,Joe,Leaders
★★★★★ 5/5
TrustpilotDiligent & Friendly Service
As a landlord Leaders are new to managing our property but so far I have been really impressed by the service they have delivered…the team are diligent and friendly and have overcome issues where the exiting agent has failed. Richard manages the branch really well and his team are a credit to him (Laura, Jordan & Sue to name a few). Long may this service continue.
Stephanie · 25 January 2022
Agent replied · 20 September 2023
Thank you Steph for taking the time to write this review, it is much appreciated and we look forward to working with you going forward, Best Wishes Richard
★★★★★ 5/5
TrustpilotWonderful
My first time renting a house in the UK, and Leaders stood above everyone else! The way they communicated was phenomenal. I could call anytime, with any question, and they were there for me. My emails were replied within the hour. What a great crew. Michael, Ruth, and especially Annie (who was our go-to person and simply the best). Thank you Leaders.
Duy · 23 January 2018
★★★★★ 5/5
TrustpilotLeaders have been great
Leaders have been great - moving is so often stressful, but it hasn't been this time round. Dom was very friendly during the early stages, great telephone manner. Kirsty has been perfect during the moving stages, helpful and informative.
Sohail · 20 April 2023
★★★★★ 4/5
TrustpilotSatisfied
I'm a international student and because of my family, I was looking for a 2 - 3 bed to rent for over 2months online and offline. Almost giving up until I came across a house advertised by Leaders.They took their time to understand my needs, provided all necessary support towards completing my application, the patience and guidance I couldn't get from others.Satisfied and highly recommend!
Othuke · 15 March 2022
Agent replied · 20 September 2023
Dear Othuke, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotGreat service from Leaders
We are very happy with the service provided by Leaders. Our contact Rob Perry is friendly and helpful and always responds promptly to any issues or questions.
Trevor · 20 February 2024
★★★★★ 5/5
TrustpilotThank you to Charmaine and the team for…
Thank you to Charmaine and the team for an amazing service and experience
Dayner · 15 September 2022
Agent replied · 20 September 2023
Dear Dayner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotLeading the way!
Superb promotional video and top quality marketing photography helped ensure that two viewing requests were made the same day that our house went on the market! Harry was outstanding with communication and his professional approach.
Alex · 12 August 2023
★★★★★ 5/5
TrustpilotExperience counts for everything
My family have used this excellent team to manage our properties since the 1990's (they were originally called Oaklets).The core team of Tim, Hardeep, Sharon and Kerry have all been there for at least 20 years and their combined experience shows in the professionalism they bring to the job.We really could not recommend them more highly.
Simon · 15 March 2023
Agent replied · 20 September 2023
Dear SimonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSammie was Excelent help with my move…
Sammie was Excelent help with my move 10 stars plus.
Florin · 6 January 2023
Agent replied · 20 September 2023
Dear FlorinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery helpful
Tom and the team at the Witham branch were extremely helpful and very professional. Being 1st time landlords Tom was able to answer all our questions and provide advice throughout the process.
CLIVE · 27 October 2023
★★★★★ 5/5
TrustpilotKatie was excellent in helping me move…
Katie was excellent in helping me move into my new flat in Cambridge!
Matt · 12 September 2022
Agent replied · 20 September 2023
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotLeaders staff go above and beyond
I want to express heartfelt thanks to a Leaders colleague in the Woodbridge branch who assisted my elderly mother relocating to her new home. When her phone line was not working, your staff went above and beyond the call of duty in assisting me to reach my mother and ensure her well being. I am deeply grateful and highly impressed by the thoughtfulness of the Leaders staff members and would strongly recommend this organisation for reliability and customer care.
Paula · 4 July 2016
Agent replied · 20 September 2023
Hi Paula, thank you very much for taking the time to leave a review of our Woodbridge branch. We are delighted you have been happy with the service of the team and we will be sure to congratulate the team for their hard work.
★★★★★ 5/5
TrustpilotMaintenance issue quickly resolved
Current Tennant for leaders, I had a maintenance issue, the man who usually deals with my property was on holiday so I spoke with Robert Perry, very quick response and easy to deal with. Issue resolved promptly. Thank you
Kelly · 9 May 2024
Agent replied · 29 August 2024
Dear KellyWe really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are pleased to hear Robert was able to resolve your maintenance issue quickly.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotMahema Sultana is an absolute diamond…
Mahema Sultana is an absolute diamond within Leaders group. She has been quick, assistive, fast and prompt in resolving issues surrounding maintetance, management of the properties and also complex issues tenancy agreements.
CHL · 27 October 2023
★★★★★ 5/5
TrustpilotAwesome customer service
It has been a pleasure dealing with the staff of Leaders Letting Management. We enjoyed the full support all the way and I like to thank Sarah, Linda, Jan and Gail.
Gabriele · 8 June 2016
Agent replied · 20 September 2023
Hi Gabriele. Thank you for taking the time to share your feedback here on Trustpilot, we are very pleased you have been impressed by the support of your local branch.
★★★★★ 5/5
TrustpilotGreat service from leaders, big thank you to Paula
Great service from leaders, especially from Paula at the Northwich branch. Always prompt and informative. Nothing too much trouble. Very helpful with queries and thorough with home inspections and any work that needs completing to bring to standard. I Would recommend leaders they have made my renting experience easy and comfortable. 5 star from me
Stacey · 13 April 2023
Agent replied · 20 September 2023
Dear Stacey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you to Katie for her help
Thank you to Katie for her help, she is a credit to Leaders!
Em · 9 September 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotThey are negligent of vulnerable…
They are negligent of vulnerable occupants. They take money from you and don’t use it in the correct manner. Properties are not looked after correctly. They will lie continuously to cover their backs. BE WARNED OF LEADERS.
Lizzie · 14 June 2024
Agent replied · 29 August 2024
Dear Lizzie Brown,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotThree Years of Frustration
Three Years of Frustration - Leaders Letting Agency Falls ShortI find myself compelled to share my disheartening experiences after renting a property through Leaders Letting Agency for a lengthy three-year period. Despite my extended stay, it's unfortunate that the agency consistently fell short in providing the level of service and support that my family and I expected.Upon moving into the property, we faced numerous challenges. The apartment was not clean when we moved in, despite our expectations for a hygienic and habitable living space. This initial setback was just the beginning of our ordeal with Leaders Letting Agency.Throughout our tenancy, we encountered a multitude of issues with the property that remained unresolved for extended periods. Notably, we experienced a broken heater, which left us using portable heaters for warmth, even in the coldest months. This issue persisted for an astonishing 10 months, significantly impacting our quality of life.In addition, a malfunctioning toilet that couldn't flush was left unaddressed for six months. The unhygienic and inconvenient nature of this problem is difficult to put into words and was incredibly distressing for my family.One of the most staggering issues we faced was a charge of £1,300 that was transferred to my account. This charge was attributed to a previous tenant's usage and had been reported in 2020. Despite our efforts to explain and resolve this matter with Leaders, it remained unresolved, and the issue persisted into 2023. This financial burden left us bewildered, and it reached a point where we had to seek assistance from the Citizens Advice Bureau to find a resolution.What's deeply disheartening is the apparent lack of responsibility and accountability demonstrated by Leaders' representatives, Abby and Matthew Westland-Tritton Despite repeated attempts to communicate these concerns, we felt unfairly treated as we were left to shoulder the financial and emotional consequences of these issues.In an effort to find resolution, we reached out to Leaders' manager, Molly, who kindly tried to assist. However, it's unfortunate that the issues could not be satisfactorily resolved, leaving us to handle the repercussions alone.Molly explained the agency's reliance on the landlord's authorization for taking action and clarified that the timing of resolutions was dependent on the landlord's responses. While this explanation sheds light on the situation, it does not diminish the ongoing frustration we endured for the duration of our three-year tenancy.Our extended stay with Leaders Letting Agency only amplified the disappointment we experienced. The combination of unresolved issues, inadequate cleanliness upon move-in, and the lack of responsibility on the agency's part made our experience truly challenging.I wouldn't wish this kind of experience on anyone. Therefore, I strongly advise against using Leaders Letting Agency for your rental needs.
Yousef · 24 October 2023
★★★★★ 5/5
TrustpilotLeaders provides great property services
The property manager Tikal Betz is passionate about her job. She was prompt in helping us with all of our issues during the rental process. The professionalism of her services can be trusted!
Shawn · 29 September 2023
★★★★★ 5/5
TrustpilotMulti landlord here
Multi landlord here, Jade Brasiewicz in the Loughborough office manages my properties, she is professional, thorough and I trust what I leave in her hands will get dealt with and nothing is left un turned, communication is always followed and I am kept up to date, Jade really is a breath of fresh air and I would recommend her to manage your propertiesTony G
TONY · 20 April 2022
Agent replied · 20 September 2023
Dear Tony,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotAs a Landlord
As a Landlord, we would have no hesitation in recommending Leaders. They provide a brilliant all in one package managing our property which gives us total peace of mind. They have a great team and our Account Manager, Anna Burton, does an exceptional job. She’s very approachable and efficient, takes ownership of any issue and sees it through to the end. Thank you Leaders!
Elaine · 20 April 2022
Agent replied · 20 September 2023
Dear Elaine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
Trustpilotextremely happy with the service.
Rang up for help in finding a property to rent. while on the call Erin found a property and booked a viewing the next day, arrived for my viewing appointment where i met Aaron, who was very helpful, answered all our questions, while showing the property. applied for the house right there. the next day i got a call to say our application had been accepted. since then erin has been helping us with all questions and the process of paperwork and checks. both have been amazing during the process and to help find our home. highly recommend both of them, very easy to talk to and understanding. appreciate all they have done
Toni · 21 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
