Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Wow Wow Wow Anam you are amazing

Wow Wow Wow Anam you are amazing! I cannot thank you enough for sorting the problem I rang about….sorry meant ranted and ranted about, yet you remained 💯% professional and polite throughout the entire conversation! Your people skills are superb! I wish more people in Dunstable branch were more like you! Yet ironically the Dunstable branch is less than half a mile away from me and you’re hundreds of miles away from me and still managed to sort the issue and the same day too! Wow you are a credit to leaders…..truly! Ty again. Side note: Anam needs and deserves a pay rise!

Richard · 21 October 2023

★★★★★ 1/5

Trustpilot

One star is generous

One star is generous. As a landlord I have been trying to get my lease extended but although they are quick to get money no service and lack of response. Will definitely not sell property through leaders

Mary · 11 June 2024

★★★★★ 1/5

Trustpilot

Poor Service

I commissioned leaders letting Agents of Worthing to find me a tenant for my just vacated property in Worthing. A representative attended the property and advised that the property would rent at around £1850 I thought this was excessive and advised that I would accept £1550 which was £50 more than my last tenant. I was advised that tenants would be snapping at my heals. And so it was, a prospective tenant paid a holding deposit and a full years rent on 10th October 2023. The tenant then moved in on 12th October. I received the deposit which I duly protected. On that Thursday I contacted Leaders and asked about the rent payment to me. I was told that the monies would have to go through accounts and I would be paid, probably on the Tuesday. I did express my displeasure and claimed that the delay in receiving my rent was unacceptable. I received nothing on the Tuesday and contacted Leaders to complain again. I have still not received any rent and the tenant has now had possession of the property for 9 days. I phoned the company head office and spoke to someone from the Lettings department about making an official complaint and the advisor explained that he needed to speak to a manager and would get back to me. At the time of writing I have had no such contact. I would suggest that a manager reviews the practices and procedures to make this a more streamlined experience for the customer.

Ray · 20 October 2023

★★★★★ 5/5

Trustpilot

Good experience. No issues.

Had no problems getting somewhere to rent during my placement thanks to Mohammad Abul Ahsan. Clear and easy to communicate with and efficient at what he does. Was done in a pretty small timeframe too. Very grateful.

JakeS · 7 June 2023

★★★★★ 1/5

Trustpilot

Dishonest Agent, full of lies, fake condemnation to make money out of your deposit!

Ended my tenancy a month ago and my deposit was still not returned. Only when I urged them did they told us the landlord claimed us a fee because we changed their locks.This was obviously falsified. And I remember the day when I returned the keys I asked if both of us need to sign on something and they said no. This was suspicious and now proved my suspicion was right! Obviously they planned for it. It was their common practice and they worked with some of their landlords for falsify condemnation because they know rules and how to play with the TDS game! This is a dishonest agent and never should you work with them!

Yuk · 18 October 2023

★★★★★ 1/5

Trustpilot

Please do not use them

Please do not use them, they are a scam and took my holding deposit and also did not allowed me to move in on time! had to look for something else on a very short notice period!

Ernd · 9 June 2024

★★★★★ 5/5

Trustpilot

I recently moved from the UK back to my…

I recently moved from the UK back to my home town Madrid but I'm here to tell you for free that Leaders are the best property managers you can deal with in the United Kingdom. I will also recommend that Leaders adopt the latest property investment trend which is passive online property investment. Just like the company I'm currently getting daily earnings from (971 Properties) which is in Dubai but I can invest from Spain. As I said, I highly recommend Leaders also adopt such an investment strategy for us investors who are no longer living in the UK

Silvana · 18 October 2023

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, no communication from Leaders about my daighter's deposit refund. She left the place in better condition than when she moved in, never paid late, even the landlord said she was the best tenant he has ever had. Three months since she has moved out and just no joy from them. Just not interested to honor their reponsibility.

Marius · 14 November 2022

★★★★★ 1/5

Trustpilot

Incompetence and 'pass the buck' office staff

Utter incompetence in losing my deposit after vacating the property and tried to fob me off. They failed to protect the money and now the landlord and the agency is liable for legal action. Never use them. Staff at the Colchester branch are 'pass the buck' types. Good job the head office took me seriously before I take them to court.

Mr · 25 August 2022

★★★★★ 5/5

Trustpilot

Fabulous service. Thank you Leaders Lowestoft!

It's a great relief to have moved our properties to Leaders at Lowestoft. We'd considered moving them for a long time but were worried about the move.It was handled so well by all the staff at Leaders, really fabulous service.Leaders' change of tenant service is especially good and means the standard of our properties is maintained rather than the usual expensive property deterioration between tenants.

Tom · 16 February 2022

★★★★★ 5/5

Trustpilot

Guys one of the best letting agencies…

Guys one of the best letting agencies I’ve found. And oh my!! Baileys is very cool. Guys you need to call Leaders for all your property needs.

Nathaniel · 9 February 2024

★★★★★ 5/5

Trustpilot

Thank you soo much Mr Bilal Raqeeb

Thank you soo much Mr Bilal Raqeeb. You have helped me through a difficult time. I could not thank you enough. Thank you for all your help and guidance. I will put you through to my friends and family and get them to definitely ask for you. Very smooth and easy process Bilal has made it for me. His support and time and passion to helping me gave me great strength and took all my worries away. Thank you bilal

Ashish · 16 October 2023

★★★★★ 5/5

Trustpilot

Good Shepherding and Guidance

We discussed our family requirements and workplace accessibility . I am very thankful to Michelle, Sharen, and other team members ( leaders, Faringdon) for showing us the same home which was according to our requirements and within our budget.Although we were new to the UK and recently moved from UAE, Leaders guided us on every step to go through each step and we never felt newcomers but had a feeling someone was caring for us in the new country. Big thanks. God Bless the UK and Leaders

Ajaz · 16 October 2023

★★★★★ 5/5

Trustpilot

Property Management

Leaders have provided a consistently reliable service for managing properties. Issues are identified promptly and resolved effectively. Tierney has been diligent and efficient at dealing with all aspects

Mr · 18 January 2024

★★★★★ 5/5

Trustpilot

Leaders Letting & Estate Agents Luton…

Leaders Letting & Estate Agents Luton is incredibly swift and professional. Consistently demonstrating efficiency in customer management. Thank you MALIK MIAH, you are a leader of excellence.

Martin · 8 February 2024

★★★★★ 1/5

Trustpilot

Really disappointing. Would not recommend.

We moved into our student property in September 2023, and were shocked to discover that the property was not in the condition agreed upon in the Tenancy Agreement. We have repeatedly asked for the garden to be trimmed and cleared of rubbish (including a shopping trolley and a skateboard) and have been reassured time and time again by our property manager, Nic. However, it has been 5 weeks since the start of our tenancy and no action has been taken. It is so unacceptable to be paying for an unusable, overgrown garden and shed, and to have to look at someone else’s debris. I would not recommend this company, and I am really disappointed with my experience.

M · 12 October 2023

★★★★★ 1/5

Trustpilot

I rented out a property with Leaders in…

I rented out a property with Leaders in Burgess Hill and experienced a number of issues which suggest poor attention to detail. These included: mistakes in the online advertisement including incorrect council tax band and EPC band, mistakes in the tenancy agreement so it had to be cancelled and re-issued. I was then sent a copy with no signatures and had to ask for a verified copy. Mistakes in the inventory. I was told that my tenants had passed referencing, on the day of handover I was asked to sign a disclaimer stating that Leaders had been unable to verify a previous address. I felt pressured to sign this because I didn't wish to leave my tenants with nowhere to live, however, this information should've been communicated sooner. My tenants paid six months rent up front. Rather than pay me the balance minus their fee immediately Leaders took 8 days to send it so I lost a weeks interest on £8604 and had to use savings to pay expenses I incurred. They are slow to respond to messages. The staff are polite but after the mistakes I would not have confidence in them. I note that the branch manager repsonds to these reviews. I would've liked a message from them directly to apologise for poor service. I didn't get one. I won't use this agent again.

Paul · 10 October 2023

★★★★★ 5/5

Trustpilot

Property check

Danny came to do my first property check on 5/10/21. He was polite, friendly & professional & made me feel at ease. He asked about any issues I had & said they would be dealt with promptly .I was very impressed with the way he listened to what I had to say & responded giving me good advice & said I was looking after the property excellently

Pamela · 6 October 2021

★★★★★ 5/5

Trustpilot

Excellent service all round

Gail and the team were very efficient in organising our relocation from Essex to Sussex. From viewing the property to all the initial paperwork completed took less than 3 days. It took a great weight from our minds to know that we were in good hands and could focus more of our attention on the actual move. Great work by all involved!

Geoff · 14 November 2016

★★★★★ 5/5

Trustpilot

Friendly team

Friendly team, quick and efficient, and very informative

Nathan · 8 May 2026

★★★★★ 1/5

Trustpilot

** Awful property management service **

** Awful property management service **Paid for them to manage the property and was left substantially out of pocket by their choice of tenant leaving the premises having -Had the police called out twice due to early morning domestic rows.Dug up established plants in the garden.Damaged the summerhouse by fixing a gate to it ( without permission and Leaders did nothing to make him rectify it ) Broken the shower. Left a carpet with large dirty stains that a full carpet clean had not removed.A broken fridge hinge so it wouldn’t close.Every room having dirty walls, with greasy handprints everywhere, needing repainting.A kitchen and bathroom that hadn’t been cleaned for months.Falsified a cleaning invoice saying the property had been cleaned.Used logs on the log burner that were not suitable and not having it swept.A bin left full of god knows what but it took two bottles of bleach to clean.Leaders made no attempt to hold him liable when pointed out at inspections and at the end checkout he just left it, stained, dirty and various items broken.** Avoid using them as a landlord at all costs **

Stuart · 7 October 2023

★★★★★ 1/5

Trustpilot

ABSOLUTELY USELESS SPURIOUS BUNCH OF IMBACILES AT CAMBRIDGE BRANCH

What a useless bunch of self absorbed bully tactic fools... you know who you are !After 8 years as tenants forking out more than £100k in rent payments STILL trying to get flood damage repaired THAT SHOULD HAVE BEEN REPAIRED 8 YEARS AGO. Then another flood and another flood and each time landlord submits a claim, gets paid our and NOTHING EVER REPAIRED.The only reason we remain is for location convenience and disability access at property - nothing more/nothing less.Every few months the usual spurious rubbish of "we will send someone" to do a quote - and that where it ends, revolving door of potential contractors, revolving door of fake promises of resolution, revolving door of idiot staff spewing spurious lies.What these moronic "self obsessed and misguided deluded self important opinion" staff fail to remember is that without clients like us they would not have a job.Find a different agency to rent from is my advice - be warned of your time being wasted and your money being taken.

Not · 6 October 2023

★★★★★ 5/5

Trustpilot

Great customer service.

Leader's were outstanding all the way through the sale of my property. The solicitors were very slow at communicating with each other and without Ellie at Leaders expediting the process i think it would of taken a lot longer to complete. I would highly recommend and thank Ellie at Leaders for keeping us up to date and facilitating the whole process.

Mark · 26 January 2018

★★★★★ 1/5

Trustpilot

Awful communication

I made an offer on a house that Leaders (Hedge End) were marketing. The service has been comically bad! After a number of weeks, my offer was neither accepted nor rejected. Promises for updates were made by Leaders and never kept. Updates came only after I chased.Really, all we ask of estate agents is to pass information between the various parties. As such, I don't have particularly high expectations. Even so, these guys failed to meet them!

Tim · 26 January 2018