Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Want to say a massive thank you to…

Want to say a massive thank you to Morgan an abul for helping me along the path of finding my new house they were both very helpful an great at what they do they a vert quick an professional

Darren · 30 May 2023

★★★★★ 5/5

Trustpilot

Good leasing office

Good leasing office. Definitely professional and well-operating. Bilal was good to communicate with.

Qianbo · 8 November 2022

★★★★★ 1/5

Trustpilot

Literally the worst letting agent ever.

Literally the worst letting agent ever.Ive had the horrendous displeasure of using this firm for the last 12 months. They are understaffed, never answer the phones, terrible customer service and thats just for starters.there salesmen will lie to you, property managers ignore you and they dare you use the NDO they will extort you as soon as you move out.Stay well away, i'd give 0 stars if I could and so would hundreds of others Ive spoken to

Stephen · 17 January 2019

★★★★★ 4/5

Trustpilot

Godalming office

My dealings with the letting team in the Godalming office have been generally good. The reason for the rating reduction down from excellent is recent experience with your services sub contractors. I recently had a quote for replacement hot water cistern which was very high, I subsequently used my own plumber who undertook the work considerably cheaper. Also I have recently been charged £240 for a professional clean. In all honestly given the size of the flat and the generally good state the departing client left it in I can't believe the cleaner spent more than 2 hours undertaking the clean. Let's be generous and say 3 hours - that's still £80 per hour. Absolutely outrageous.

Peter · 29 March 2017

★★★★★ 5/5

Trustpilot

As a landlord I have found the team at…

As a landlord I have found the team at Leaders amazingly good at sorting any problems arising with my property. They are always happy to help over the phone with patience and understanding.

Mr · 18 September 2024

★★★★★ 5/5

Trustpilot

Great service

Great service, Daniel was polite and helped with maintenance thanks

Shania · 24 February 2023

★★★★★ 5/5

Trustpilot

The wonderful office care, but.......

5.0 /5I have been cared for by Nicole on an official basis for less than a year but she is meticulous in detail and sorts out all my problems without having to go back time after time with the same query. She is friendly on the phone and.most efficient and, more importantly, can mostly be reached on the same day. I dread the day she leaves. I also must mention Darren and Russell who have been extremely helpful when necessary.However I give a minus mark to the Head Office who I have found to be incompetent and who hide away from clients. If they had been managing my property, I would have looked for another agent since they took over.

Laurie · 15 March 2017

★★★★★ 5/5

Trustpilot

Excellent service

Gail and Leaders in Burgess Hill have been very helpful with organising a short term let of our home in less than normal circumstances. ie, keeping bits of home locked off to tenants and the short nature of the let and then finding another suitable and trustworthy tenant when one wanted to leave early. I felt like they were working hard for me, the Landlord, which is great and their attention to detail in the inventory was also good to see. Would happily continue to cooperate working with them if did not need to move back into my home!

Jonathan · 14 March 2017

★★★★★ 2/5

Trustpilot

Property maintainance seems to be an issue with Leaders

Like many other reviews that involve maintaining a property, I have a negative one of Leaders.I live in a block of flats. The flat above had a smoke alarm that was beeping it's low battery warning. I informed the management company who told me the flat was rented and empty. After 9 days of them trying to contact an owner who apparently wasn't answering/wasn't interested, they finally contacted the agent looking after the flat, Leaders.Leaders promised it would be fixed that day, a Wednesday. It wasn't. They promised they would phone me. They didn't.I phoned on the Thursday and they promised it would be fixed "within a couple of days" because "we can't just send anyone" and "we'll have to see if there's anyone in the area"... this is to replace a smoke alarm battery. The way they described it was like they had to fly in a specialist from a far flung country. They also promised to phone me back when it was fixed, ignoring my requests to phone me when it was scheduled to be fixed.Thursday came and went, no fix.On Friday having had this thing beeping every 30 seconds for 24 hours a day for 11 days, I went on a mini break.Once I got back on the Monday someone had moved into the flat and all was quiet.It's been a couple of weeks now and I'm still waiting for the phonecall from Leaders to say it's fixed.I don't know who fixed it in the end, but I'm quite sure it was the tenant.Whilst I completely understand there may well be laws surrounding who can go in to change a battery, my disappointment is the broken promises which I feel were said just to get me off the phone, the lack of information and three phonecalls I was promised that never came.As there are several other reviews complaining of maintainance issues I felt I should add mine, however minor it might seem in comparison.

Chris · 11 March 2017

★★★★★ 5/5

Trustpilot

Very quick and efficient great…

Very quick and efficient great communication

Craig · 9 June 2026

★★★★★ 1/5

Trustpilot

Leaders Warrington

If i could give less i would. I had about 6 viewing on the same property cancelled a hour before due to "inconvenience for the tenant" after telling me it had already been confirmed with the tenant. I also got told by Danielle that someone had already viewed the property on a day that my viewing got cancelled! I then rebooked and stated if the viewing doesn't go ahead this time, that will be the last time i'll be making a attempt to view. To which i got told "i've stressed to the tenant and my colleagues that this viewing has to go ahead and if it cancels you'll be given notice". I emailed this morning (day of the newly booked viewing) confirming the viewing was still taking place and got no response. I rang 3 times and got a answer the 3rd time, i was told no one is available to ask about it and i'd get a call back right away. I never received a call back! Absolute waste of time and money! I'd recommend that everyone AVOIDS dealing with these time wasters!

K · 22 February 2017

★★★★★ 5/5

Trustpilot

Calum Very good much appreciated

Okechukwu · 16 June 2026

★★★★★ 1/5

Trustpilot

Disgusting housing agents

This company is disreputable and takes no accountability for the flaws in its procedures. I don't know how it can obtain RICS status as a lot of its properties it rents out are disgusting and despicable. The agents working for 'Leaders' should be ashamed of themselves, sure they put up a good front and the offices look immaculate, but after experiencing first-hand renting a property from them, I am satisfied to say that they fall far from the mark of letting out healthy and affordable properties. In particular I developed health conditions because the property was not managed and maintained effectively, causing me to require emergency evacuation of a flooded property. I will never make the same mistake of renting from this selling and letting agent; do yourself a favour steer well clear of 'Leaders.'

Jane · 7 February 2017

★★★★★ 1/5

Trustpilot

Shocking

Shocking! Ongoing works needed on property. Raised these issues in our 6 monthly inspections for the past 3 years- which are a total waste of time. Nothing gets done about them. Constantly contacting them to try and resolve matters.Never get back to you. Just totally ignore you.2 Christmas’ without heat and hot water. Ended up with our 4 children having to sleep in one bed to try and keep warm.

Dissatisfied · 1 August 2021

★★★★★ 5/5

Trustpilot

I'm just so grateful to Leaders of Derby

I'm just so grateful to Leaders Derby. I rang them today very concerned that a really important document had been sent to an old address we'd rented through them. The young man I spoke to recognised how important this was and has managed to retrieve all the post in our names and forward this to us. Not only that but he's kept us fully informed of progress as he's helped. We don't yet know if the post has included the important documents as it was only this afternoon that I phoned! Brilliant service well over and above what anyone could have expected. Many many thanks A (you know who you are)

Barbara · 21 January 2017

★★★★★ 1/5

Trustpilot

Disappointing experience

I’m not one to write reviews however my experience has been so stressful and emotionally draining over a sustained period of time I felt compelled to share. I’ve been waiting and chasing for 7 months for a root cause to be identified and my property to be repaired following continuous issues and leaks from a property above me managed by leaders. I have been living with extensive mould during this time. The communication has been terrible, I’ve been acting like a project manager between tenants, the landlady, the property management contact and the contractors and it’s still not resolved. It’s been such a frustrating and draining experience I would not recommend

Paula · 27 November 2023

★★★★★ 1/5

Trustpilot

DO NOT USE

I would not recommend Leaders for renting or letting. As a landlord think twice about the no deposit scheme the only person to benefit is Leaders. Could get no sense where the money goes!!!! Very vague There must be something wrong if the tenant cannot afford the deposit. Can only be trouble when leavinoPLEASE BE VERY CAREFUL IF USING THIS COMPANY. ALL THEY ARE INTERESTED IN IS a GETTING A TENANT QUICKLY AND GETTING THEIR MONEY

Mrs · 16 December 2019

★★★★★ 5/5

Trustpilot

Professional and personal

Shelley provided not only comprehensive and professional advice, but with a sound, and empathic understanding of individual circumstances at a specific point in time. The impact of this being so significant, it will never be forgotten.

Little.red.car · 27 July 2024

★★★★★ 5/5

Trustpilot

Very good company and people who are…

Very good company and people who are working there . You can trust 100% because they are helpful , honest and eager to help . Lewis Langdale is very supportive and really nice ! I highly recommend !

Kateryna · 23 June 2023

★★★★★ 4/5

Trustpilot

I am satisfied with the great services…

I am satisfied with the great services from leaders. Nice staffs especially Kristian Berisha.

Jackson · 22 September 2022

★★★★★ 5/5

Trustpilot

Katie was very helpful and quick in…

Katie was very helpful and quick in arranging viewings for me and answering my questions. Great service!

Sayeed · 12 May 2022

★★★★★ 5/5

Trustpilot

Smooth sale

I have used Leaders (previously Town & Country) to rent my house out for the last 6 years. Upon reaching a decision to sell the property, the sales manager quickly identified someone who would potentially be interested. Using this knowledge ensured that the property secured a buyer literally the same day as I made the decision to sell. Throughout the process of selling the sales manager has kept me informed with progress and if action was required I was given advice how to move forward. The sale of my house has been quick and efficient and a very smooth process using Leaders.

Demelza · 17 December 2016

★★★★★ 5/5

Trustpilot

Leaders excellent service

I have recently been impressed with the service from Leaders in relation to properties I have in the Derby area. I needed information from Leaders, Derby Office for tax purposes. I contacted them regarding my requirements by phone. Following a couple of emails all the data was collated and sent to me within one working day. While I understand this is not always possible I thought this effort was exceptional. I was appreciative of the diligence of Allyce and Natalie in particular over this service. Thank you and well done

Paul · 7 December 2016

★★★★★ 1/5

Trustpilot

Avoid!! Customer service is non existent

I have been a tennant with leaders Norwich almost 3 years and it's been problem after problem from them!! The most recent issue has left me without heating for 3 weeks as well as a leak in the bathroom. After several ignored emails they finally got back to me on the 15th November about the heating promising it would be fixed by the 25th Nov, today is the 6th of Dec and still no heating, however according to the manager this is perfectly acceptable!!It took them 3 weeks to even acknowledge any of our correspondence regarding the leak!! So avoid unless you want pay ridiculous rent, endless admin bills, be left with endless maintenance problems and receive zero customer service!!

Claire · 7 December 2016