Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Awful service, not returing deposit on time, unreasonable expectations of tenants

I move a lot as part of my Job as a Doctor, but have never had to deal with such a bad letting agent. Their fees were huge compared to other agents in the area and fees for referencing, photographing the flat, drawing up contracts etc were exceptionally high. The contract which is around 30 pages long essentially absolves Leaders of all responsibility for anything. The flat was in a pretty poor state when we moved in, and various emails I sent to leaders throughout my years tenancy were ignored despite this being a 'managed flat'. Leaders were very quick to set up utilities accounts on our behalf, but managed to provide readings for the wrong meters giving me all sorts of grief to sort out. Come the end of our tenancy they were hypercritical of the cleanliness of the flat despite me having paid a professional cleaner of their recommendation to clean it, and as a result deducted 100's of pounds from our deposit, seemingly they have no tolerance for 'reasonable wear and tear'. It took a month to get the undisputed deposit back and I am still fighting to see why they have taken so much of my money.I would certainly not recommend going to leaders when looking for flats to rent, and I will not be doing so again.

Luke · 3 September 2017

★★★★★ 1/5

Trustpilot

STAY AWAY!

Unless you’re a foreign student who wishes to part with £16,000 up front to rent a run down unit on the outskirts of the city don’t bother. Disgusting attitudes from the receptionists that answer the phone to arrange viewings.

Disenchanted_tenant · 12 June 2024

★★★★★ 1/5

Trustpilot

THEY WILL TRY TO GET AS MUCH AS THEY CAN FROM YOUR DEPOSIT EVEN IF YOU TRY TO LEAVE EVERYTHING PERFECT SO MAKE SURE TO TAKE PICTURES OF LITERALLY EVERYTHING AT THE BEGGINING & NOTE THE SMALLEST THINGS

The company they work with for check in and check out works entirely to get your money at the end from the deposit. They will say everything is perfect on check in and nothing is good at the end. They are a scam and even if you put everything right they'll still find something to claim for. No honesty whatsoever, most probably like the vast majority estate agents these days. No ofering of longer term contract so they can charge you fee every year for renewal.

Maria · 29 August 2017

★★★★★ 1/5

Trustpilot

I had very bad experience with LEADERS…

I had very bad experience with LEADERS romans group I'm really disappointed I rent two bedroom flat from them I pay rent and deposit sign the contract they confirm moving date and they didn't give us the key I been outside on street with my family and small child because I give notice to my landlord I find myself without property where to live just I'm warning people from this company to don't deal with them I don't want to happened to other people unprofessional horrible costmer service until now I'm still waiting for my refund and I was dealing with Abbi king this the name dealer they keep playing game with people all the time

Ami · 8 December 2023

★★★★★ 5/5

Trustpilot

Excellent

Aaron is looking after a property we’ve just bought in Ipswich he has been so helpful so far. Recommend!

Samantha · 23 February 2022

★★★★★ 5/5

Trustpilot

Nice viewing experience with Shannon

Nice viewing experience with Shannon, thank you!

Nisha · 4 June 2026

★★★★★ 4/5

Trustpilot

Let's hope Leaders can help sell my property

Claire seems very keen to help sell my property. I hope her enthusiasm pays off. I will only give 5 stars if my property is sold at or above the marketing price & the sale goes through smoothly.

GAUTAM · 29 June 2024

★★★★★ 5/5

Trustpilot

Very professional

Very professional, very helpful great customer service. Harrison was really helpful. All the team are wonderful people

Kay · 1 June 2022

★★★★★ 5/5

Trustpilot

St Albans branch

Estate Agents who know what they're doing. Rented with them for 3+ years, without any hassle.Credit goes to Sarah, the Property Manager. She has been instrumental in handling issues around property, be it repairs, or replacements. She has ensured that as tenants, we are up to date with progress as well. Always happy to help, never hesitant to go out of their way to help us.Additional mention to Louise, who has also helped us on many an occasion with renewals, or property management. There are areas to improve on, as new faces join the team, but that will iron out with due course. Overall, i am happy with the service i have received from Leaders.

Raj · 10 July 2017

★★★★★ 5/5

Trustpilot

Leaders Halstead - first time buyers

Leaders were extremely helpful with the purchase of our first property. We had a very long journey in the purchase of our property mainly due to other parties, leaders would always be on the ball with getting this attended to for us and always chase solicitors when we asked them to. We would like to particularly mention Nathaniel who allowed us to do three initial visits so we could make the perfect choice of property for ourselves. Nothing felt too much to ask, and when I had to go alone he helped me measure the whole property which was great help. The other mention would be for Alyson. Anytime I had issues with slow responding solicitors and needed support with chasing this up, I would email Alyson and it would be done there and then. She was the other party throughout the whole process that responded immediately and helped when I needed it. Both amazing colleagues. Of course other people were helpful also if these were unable to answer the phone. All round great service and we will definitely be back in the future for any other sales or purchases.

Alisha · 5 December 2023

★★★★★ 1/5

Trustpilot

AVOID Bognor Regis Branch

AVOID! They keep hold of your deposit for as long as possible after moving out, even if property has been inspected as very clean and landlord has given authority to release deposit. Lying to you about when it will be returned. They state 3-5 working days. Then when chasing to find where my money is, they say it will take longer.AVOID, AVOID, AVOID!Other than that nice landlords. Good selection of properties. Keep an eye out for 'introduction only' properties.

James · 18 June 2018

★★★★★ 2/5

Trustpilot

Unsatisfied

First we had problems moving in staff had no empathy for our situation with a premature baby just being born. The delay after delay on the property for a damp problem that they ensured was sorted, it raised its ugly head not even two months later with the walls going black and water dripping off them. It took my partner crying on the phone for them to come back and address the damp issue to which the engineer made recommendations to stop it happening/ reoccurring and all have fallen on deaf ears with no work being carried out and Leaders did not come back to us to inform us about any of it. The radiator in the bathroom did not work during the winter and to bath our baby we had to use electric heaters, after multipul phone calls they finally sent a guy out to replace the radiator and he was the one who told us about the previous recommendations for the damp and said he was surprised that they hadnt been actioned as he said the mould would be back this winter if they didnt address it. Due to the damp issue we have had to paint the bathroom several times now. On arrival to the property that they ensured me was professionally cleaned was horrendous and was not fit to bring a child into. We had no hot water, the electric shower didnt work either we had to replace shower power cord. They send a renewal with no fees or method of payment attached you are expected to dig out old contract and photo the money transfer to them via email( previous letting agents have had it all laid out on paper to make it easy). They arranged a property visit for the place we are renting between 3pm-530pm so the other half took the afternoon off and they didnt turn up- when we rang they stated that the inspector turned up rang and knocked the door and waited 10mins, we have a dog if anyone knocked the door he would of informed us- when we asked when the revisit would be no one can give any details. We informed Leaders about our dog when we went for the property and we picked the property as the owner accepted small pets and now their questioning why we have a dog at the property and its not on their records, this has only come about due to chasing them about the inspector. Overal we have had a much better service with this companies competition. (Sussex banches)

RAB · 12 June 2017

★★★★★ 5/5

Trustpilot

The staff was brilliant at all times from start to finish

The staff at clacton were outstanding at all times from the time we first put our property up for sale with them and always there if we needed help with paperwork what we found very grateful with all there support

Caroline · 20 May 2024

★★★★★ 5/5

Trustpilot

I have a great experience with Charlotte.

Charlotte Brassington, Property manager is very helpful and deals with an issue very quickly. I am a tenant and I’ve been having an urgent issue since last evening. I reported the issue online early this morning, and then called Leaders as soon as Leaders office opens. Charlotte received my call and dealt with my issue. One hour after I talked with her, the issue has been solved. I really appreciate her quick response. Thank you very much, Charlotte!

Tomo · 18 January 2024

★★★★★ 1/5

Trustpilot

Terrible customer service, no compassion.

I asked for information regarding what should happen following my mum (a tenant) passing away. I asked for this on the 7th March, I have been given a list of expensive demands today ... over 2 months later. When I called after 2 weeks asking why no one had contacted me after my mums death the 'helpful' lady I spoke to said "Well I am speaking to you now aren't I" and would still not help with the info I needed.

Justin · 18 May 2017

★★★★★ 1/5

Trustpilot

My wife and I had very poor experience …

My wife and I had very poor experience with Leaders Weybridge; it has been more than 90 days since we left the rented property and haven’t received our deposit yet. We left the rented property on 19th Feb 2017. It took them more than one month to complete the check-out inventory! When we received the inventory on 22nd March, we were not happy with some of the deductions. This includes £78 for cleaning oversights (i.e. few stains on the floor and lime scale near kitchen sink, not exaggerating) and £78 extension fee. The later was not discussed or explained to us at all in any previous communications. My wife wrote back to the branch on the same day, saying that we are not happy with proposed deductions and we can arrange for the re-cleaning to take place and raise an objection on the extension fee. Then more than two weeks later on 12th April, we received an email claiming that they cannot see a reply from us regarding the agreement for proposed deductions. I attached the copy of my wife’s email to the reply. Then it took them another week to reply and say: “if you are not in agreement go and dispute it”. They didn’t offer any apology for missing our email on 22nd March, for taking so much time to handle this issue, or for not returning our calls. As of 18th May and despite all attempts to follow up on this with the agency our deposit still has not been released (90 days passed). I am not bothered at all about the £156 in dispute. What is really bothering me is this level of unacceptable customer service which has been indeed so disrespectful.

M · 18 May 2017

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would. We rented a property managed by Leaders (Derby) for 6 months, I would never ever rent a property through them again. The staff spoke down to us and were often very rude. I would like to make it clear that we never missed a payment nor left the property in any state other than immaculate.While in the property we reported a few things to which they were never dealt with and we never got calls back.I understand they have to be strict as many people live in properties and ruin them with pets etc. We had one indoor cat, whih we paid £200+VAT extra deposit for her to be in the house during the tenancy. (That's okay, no complaint there) But when we purchased a property and it was time to leave we were made to pay £116 to clean the carpets (which were immaculate) as we had a pet in the house. (Again, frustrating but I can live with that) BUT Leaders took the payment out twice from our account, at the end of a month before pay day. Which I am sure as you can understand caused for money to be super tight. A simple mistake we thought. Until they would not give us our money back for nearly 2 weeks!! Unacceptable in my eyes. No apology and we were spoken to like we had done something wrong and we were to blame. Absolutely disgraceful.Let me add, we never got any receipt for this cleaning and never saw it being done as they booked it for the day after we left. Who knows, it wouldn't surprise me if it never took place.Then.... As if we needed any more drama (purchasing a house is stressful) We had to get the cat out the house for viewings to take place, we are flexible so were as accommodating as possible. The cat had been with my mother for 2 days (very distressed in a new environment) I called leaders to ask if the house had been let so I could bring the cat home. I was met with a rude woman asking "Why would I need to know that information" I felt as if I had asked something totally wrong, you would have thought for the reaction I had asked personal details about the bloody new tenant. I got no answer. Once driven home from work found it was clearly written on a sign outside that a let was agreed, this was all I asked (clearly not private information!!)It took 3 weeks to get our deposit back- fair enough it may have been out of their hands but after petty arguments like asking us how the aerial and satellite worked. The new tenants had moved in so this was nothing to do with us anymore. They worked before we left.As I have just purchased my first house I can honestly I would never ever recommend or use Leaders myself for renting a property out. You have diddled your way out of potential future business. Hannells of Chaddesden have been so friendly and wonderful, you could never compare the two.

Angie · 17 May 2017

★★★★★ 5/5

Trustpilot

Great experience with Emily Brooks.

Emily Brooks from Leaders in Fareham comes highly recommended, she is friendly, helpful and always answered queries with professionalism. No question was too much. Thank you Emily for making our move quick and simple.

Danny · 15 October 2023

★★★★★ 5/5

Trustpilot

Lovely 12 month experience with Leaders

Clare wraith and her team were very attentive and caring throughout my stay with Leaders. Every query was answered quickly and effectively.I highly recommend Clare and her team at Leaders.Thank you for such a nice renting experience.

Henry · 28 July 2023

★★★★★ 4/5

Trustpilot

reliable agents

we have been with Leaders for a few years now and not had any major problems. They are responsive to any queries and not had any issues with rent payments. Only disappointing thing was prior to recent new tenancy I had booked in for a deep clean but this wasn't done until after the inventory had been carried out. so it didn't reflect the actual condition of the property and I felt I had wasted money on the cleaning service.

Kathryn · 23 April 2017

★★★★★ 5/5

Trustpilot

Excellent service for purchasing a property

Found every staff member I have dealt with, at the Chester branch, helpful, friendly and professional. Always easy to reach and responds quickly to any queries or questions. Excellent service, thank you

Tilly · 5 October 2024

★★★★★ 5/5

Trustpilot

A really great property service

A really great property service, especially Barbara, who went out of her way to make sure issues were dealt with, quickly and efficiently. Also thanks to Cal who repaired and replaced the items out of hours, many thanks

Amanda · 29 June 2023

★★★★★ 5/5

Trustpilot

A fantastic branch with the most…

A fantastic branch with the most helpful, professional and organised people. Tom, Liam and Nathaniel have been superb and we have received nothing short of a first class service from start to finish. We have previously bought through Leaders and sold this time with them too and I can honestly say I would recommend them to anyone.thanks for a your efforts it much appreciated.

Gemma · 8 July 2022

★★★★★ 4/5

Trustpilot

Leaders good - Lettingshub terrible

Overall the service received from Leaders has been very good. Staff are polite and professional. The only disappointing part to the whole process was dealing with the lettingshub. I paid hundreads in administration fees yet had to use my own time during my working hours to assist with their work trying to gather documentation/references in order to complete everything within the timelines specified for the move. I was also mislead by them, telling me information in phone calls that was incorrect.

Jodie · 12 April 2017