Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,281 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,281 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
5/5
TrustpilotLeaders in Ipswich were absolutely…
Leaders in Ipswich were absolutely excellent and very efficient in finding a property for us and our dog. Thank you to the team.
Dear Alex,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotAmazing team!
Aaron and his team were great and really helpful. We would never of moved if we didn’t know about the no deposit option!
Dear Robyn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotVery responsive
Very responsive, helpful
5/5
TrustpilotI went to collect a key to cut for my…
I went to collect a key to cut for my back doorEmma Perrin was very polite and professional, definitely a 5 star experience
Dear Jamie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotBeware! Take your business elsewhere!
This letting company is an absolute nightmare. Please steer clear of dealing with this letting company especially so with Leaders at Pride Park, Derby. I recently moved into an apartment with horrible plumbing, dirty, grimy and mouldy. When I asked them why these problems weren't sorted out before I moved in, their replies were "didn't you have a viewing?" and "just leave them in the state you found them in." Well, nobody has the leisure of time inspecting every nook and cranny of a property on viewing! I am not an inspector! Moreover, it is common decency to make sure a property is cleaned before it is let to a tenant!
Hi Aritstotle, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Pride Park office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
1/5
TrustpilotLandlord? Don't bother with them.
Why do you pay them? As a landlord I can't stress how useless this company is, we get forwarded every issue by email straight from the tenant telling us to sort the issue out, whether that is a simple fault or fix needed with the house or a complaint. They offer no iniative to help but just advise you to sort it out, makes you wonder why you'd choose Leaders to let through rather than just go private! We recently evicted our tenants, they haven't left the property and Leaders have forwarded the email from the tenant and just said we should go legal. Cheers for your help! Waste of time.
Hi Kyle, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
5/5
TrustpilotAs landlords
As landlords, we were fully guided by Daniel who was very helpful indeed. He is very professional, honest and very efficient. He explained everything which we need to know . Mike is also good and very knowledgeable. Thank you Leaders.
5/5
TrustpilotThank you Anna
Thank you to Anna who always is quick to help with my problems and queries, no extra stress thanks to Anna Burton
Dear Ellie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThey should change their name to 'Failures Ltd'
To call themselves a 'Leaders' is literally a joke. They should change their name to 'Failures Ltd' because they failed miserably their tenants.They were bragging about their high score of review on google, but the truth is, most of the 5 stars ones are written by their staff. If you leave a negative review, the next day they instruct their staff to post 5 more fake ones with 5 stars. Those reviews don't speak the truth, the tenants will discover their true color over the course of their Tenancy. They should have used their time to think about how to treat their tenants better, instead of spending time to write fake reviews.Their staff are arrogant, rude, incompetent, disorganized and lack of communication skills. They are just trained to extort monies from their tenants without feeling remorse or guilty. What they do is borderline of fraudulent. Being deceitful and dishonest when handling tenants' deposit, they are shameless.Please do not rent their property, renting from them is the biggest mistakes we have ever made in our life. I hope hell is real because that's where they belong.
We’re saddened to read that you've been dissatisfied with the service you've received from us here at Leaders. It’s really important to us that 5* service and communication is provided to our customers at all times as we want to deliver the best possible experience but really regret that you haven’t received this from us.We would like to assure you that as a company we never incentivise anyone to leave fake reviews especially our staff, we realise the importance of feedback whether good or bad and see it is a valuable opportunity to find out from our customers what they are unhappy with and amend our service when they highlight areas that need our attention. We would really like to speak with you about your concerns so we can go through them with you and try to turn your experience around. If you are willing to do so then please reach out to us on 01344758596 or write to us at customerservice@leaders.co.uk providing your full name and the address of the property your issues are in relation to.Kind Regards,Leaders
1/5
TrustpilotDo not recommend at all
Do not trust a single word of them. Ask for a copy of your contract days before signing it as they write what ever they want and in the day, you don't get enough time to spend on reading it. They pass your details to energy suppliers even when you have asked them not to intervene with the management of your energy bills. And they are in contact with one of the worst energy suppliers in UK : OVO
5/5
TrustpilotThe “A” team at Leaders Loughborough
The team at Leaders Loughborough were incredible nothing was too much trouble in helping sell my property Harry in Sales fabulous, Darcy in admin/branch lovely and polite and helpful, Yvonne our move handler outstanding I would without a doubt recommend Leaders Loughborough
1/5
TrustpilotI would not recommend Leaders at all
I would not recommend Leaders at all. I signed on for the fully-managed Lettings service. My tenants ripped up my carpet and were smoking in my flat. Both of which Leaders knew about and did not escalate to me. They communicate poorly, do not take ownership of their mistakes and will take money for a service they do not provide. When there was a suspected leak they did not take action quickly. Avoid.
Dear AlexandraWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotWill never deal with leaders again...
Not really sure anyone in leaders at the Worcester branch knows what they are doing. They are very misleading and gave me the wrong information more than once. I rented a flat for a couple of years from them, they would send a lady out every few months for “inspections” she would always change the date and time of the inspection, and then would always be very late to inspection. She never really looked around the flat, and checked stuff over like she is suppose too. And then when I was moving out, apparently lots of problems with the flat (which I was unaware of) and then I was made to pay lots of money out to leaders, because this lady didn’t do her job during the inspection and tell me if any problems or concerns. The flat was always 100% looked after and clean etc. Then leaders “forgot” to send out my return deposit on time. After chasing them lots of times, finally spoke to someone in the office for them to say it’s Christmas period now, so I won’t get the money back until the new year. (But I bet if I was late for a payment they would be all over it) Just one big nightmare of an experience with these people. I recommend to avoid at all costs!! Even wrote a complaint to them, didn’t get a reply. Says it all really...
Hi there Meg, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Worcester office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
5/5
TrustpilotExcellent all round 5 ⭐️ service
Excellent all round 5 ⭐️ service Communication ResponsiveAttentive From contacting to let in less than 2 days, thank you Becky Crowther 😁
Dear Donna-marie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnethical letting agency
Terrible letting agency. Definitely not recommended. I have rented a property which I have paid my rent without skipping a beat plus made lots of improvements like new programmable temperature control system, new bathroom cabinets, thermostatic shower tap, new shower rails, new shower curtains, brand new kitchen appliances (new dishwasher, new fridge both BOSCH branded), brand new IKEA kitchen lamp....etc etc. However on check out I was charged for £590 for damages which are artificially made up by Emma Harbinson from their check out department. She even charged me £100 cleaning for the oven which I have professionally got cleaned before the move and whereby on the original check in report it is visibly very dirty .I believe it is very unethical to charge such fees. I am planning to take to matter to the next level with National Association of Estate Agents as their procedures are uncontrolled and unethical. I have already filed a claim to TDS (Tennancy Deposit Scheme). I also formerly have bought a property through this agency as, however I won`t be going back and I will warn everyone to steer clear.
Dear Alpay, thank you for your honest feedback. We pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any maintenance issues arise, so it is disappointing to hear that you haven't received this. We are keen to look into this further to see where we can improve, please get in touch with customerservice@leaders.co.uk with your full name and the address of the property so we can investigate the matter.
1/5
TrustpilotCOMPLAINT
No option to give negative rating!I would NOT recommend Leaders at all.Horrible experience! I’m going though hard time because of leaders and I regret every single day to rent property though them. It has been a month since I have moved out the property. Since then I had been kindly requesting leaders Sutton branch to provide me with my rent refund.Leaders company had given me enough unreasonable excuses every time I ask for my refund i.e Christmas holidays, new year holidays, backlogs, landlord asking for more time to decide, system crashing, staff on leave, unreasonable long procedures, etc etc.The branch manager is always out of office every time I call and can’t have a courtesy to give a call back, after leaving several msgs.I’m always been ignored or put on hold. I haven’t seen such unfortunate and rude people in my life. Leaders people can’t stand on their own words.I believe I have given more than sufficient time to provide me with a refund. I am in the procedure to file a legal complaint against leaders to hold my deposit, harassing and also I would claim compensation for the lost and stress cause to me because of leaders. I’m left with no other options.
Hi Kirti, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
1/5
TrustpilotIntentionally miss lead me
Leaders in Poole - We went for a viewing in a flat we loved the look of, stood in the cold for ages only to be told they didn’t have the correct key for the building. We left and decided to just disregard them, only a few days later however, they phoned to apologise and booked us back in, and we did love the look of the flat. Once we finally saw the new flat, we liked it, and filled out the offer form, didn’t think too much of it after that as there was loads of other applicants. A couple of hours later, Libby called me, and said our offer was accepted and that we should pay the holding deposit and go from there with paperwork etc. Also I’ll just add we were only accepted on the basis we take the no deposit option, which all seemed slightly fishy. None the less she prompted me into making a payment over the phone for around £180, in a very rushed manner as she clearly wanted to clock off for the day (this was around 16:30 on a Saturday).At this point we were not informed that if you fail the referencing you do not get your deposit back. And I was fully under the impression that a “holding deposit” was so we couldn’t back out, but if for some reason they can’t deliver, then we get it back. As my income was hard to prove they insisted I need a guarantor, despite glowing previous landlord references. We didn’t want or feel the need for this so we assumed that was it, and asked for my deposit back.I provided proof of my income via my last 6 months bank statements, which show daily amounts of money from all different bank accounts, which are my clients (I’m a self employed hairdresser) paying money into my bank. However apparently these could be “just random people paying money into your account”, I then literally said “are you saying I’ve got 2-300 friends transferring £50, £80, £20 here and there into my account every month?” Jakes response was “it’s possible”. There claim was then that i falsified my income! However turns out it through no fault of your own you fail referencing, you don’t get your deposit back anyway.In my opinion this is their way of getting around the lack of agency fees now.They’ve stolen £180 odd of MY MONEY, and they will do it to you too, using a pushy and mis leading sales technique. Please I beg you to avoid them!
Hi Dan, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you. If you are willing, please contact 01344758596, or email customerservice@leaders.co.uk.
5/5
TrustpilotRECOMMENDING LETTING THROUGH LEADERS IN SUTTON
Have been letting our properties out through Leaders in Sutton for some years now. Excellent help and service from their team there. Particularly recommend dealing with Jackie Parsons there. She is 100% professional in ensuring tenants have the right criteria before renting a property to them. She is also well placed to give excellent help and advice drawing on her many years in the lettings business.
Dear David PeschierCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAVOID the NDO ( new name now) is just a tenant paying more each month to be scammed at the end.
Lettings department are great at what they do! Appear to be really helpful and push the process through very quickly, which meant we actually had no idea the nightmare we were getting into. Quickly into moving in the house was full of mould ( which they sent no one out to until we told them we were leaving) the contractor ruled it was due to external factors and poor maintenance ( NOT OUR FAULT) yet they tried to land us with the bill. May I add I was heavily pregnant and my partner’s asthma had returned after. 15 years of not needing a inhaler. They were so rude when we called and said due to the fact I was pregnant and overdue and had a pet we couldn’t give the workman a date they could work because 1) fumes not good for baby 2) we didn’t know when we would be in ( as I could be in hospital) , yet those reason weren’t valid and the response I got was so rude. On our tenancy it states the adjudication fee would be reduced in the case the adjudicator reduced the original claim, he did by over 50% ( because he couldn’t legally charge us for mould that made our life’s hell for a year!!!!!) however the adjudication fee remained the same when questioned leaders were so unhelpful, the rest of the charge was held because we were unable to provide evidence ( as well as the landlords lack of evidence) so the money went from the poor to the rich!!! May I add they gave us 2 working days to prepare but previously stated we would have 20 days... yet they can freely breach policy as long as it benefits them. During the time we had to move house i was in hospital after a stressful labour and then recovering from a c section and infection and with a sick baby we asked for a few more hours so that my partner could finish off cleaning the appliances ( washing machine and fridge, rest of property was perfect ) they said no you can’t don’t worry about it... and now we are left with a charge that we absolutely can not afford!! We asked for a payment plan and have been fobbed off so many times, I expect so they can add fees for late payment! We were told the minimum repayment would be £100 a month, which simply we do not have. We tried so hard to cooperate. Very clever estate agent! They only work for the landlord. PLEASE AVOID AND IF YOUR A TENANT PLEASE BE INFORMED, NEVER CALL ALWAYS HAVE WRITTEN PROOF TAKE DATED PHOTOGRAPHS! Head office please explain why your team can go against a signed tenancy agreement ( in relation to the £120 adjudication fee) surely if you can wave your contractual obligations so easily than so can we?! I would go as far to say that this is an entirely immoral company! I’ve never left a review but feel so disgusted by our treatment.
Hi Kay, we appreciate you taking the time to leave us a review. We set a high standard for ourselves and are disappointed to hear that your experience with us as a tenant wasn’t a more positive one. After reading of the issues you’ve experience throughout your dealings with us we can appreciate why you’d be dissatisfied. We always want to provide as much assistance and support as possible to our tenants especially if any maintenance issues and it’s a shame that we haven’t been able to do this for you. We’d really like to speak with you about this so we can look into your issues to see if there is any way we can try to resolve them. We would ask if you’re willing to do so that you reach out to us on 01344758596 or alternatively write to us at customerservice@leaders.co.uk. Kind Regards, Leaders
1/5
Trustpilotcon artist stay away!
I would give no stars but wouldn’t allow. My in law s are being harassed by the accounts department for apparently not paying rent. However they have sent of a bank statement to show they have. To now be told an online bank statement is all they will accept. They don’t do online banking. They are now having daily phone calls, my mother in law suffers from ill health as it is and this extra stress that’s not needed is not doing her any good. Leaders are a bunch of cow boy con artists trying to con vulnerable people out of extra money!! Stay clear
Hi Vicky,We really regret that you've been unhappy due to the experience that your in-laws have had with us and the manner in which they have been pursued for rent.We’d really like to look into this further so we can try to make this right and would ask if they are willing to do so that they contact us on 01344758596 so we can get more information which will hopefully help us to resolve this.Kind Regards,Joe,Leaders
1/5
TrustpilotI have to say what a complete waste of…
I have to say what a complete waste of space Sarah (the supposed Manager) is at the Dunstable Leaders branch! Due to her complete incompetence and dire lack of customer service, that I will not be renewing my landlord contract with Leaders the s*ite show! It was so much better dealing with Lenwells the former owner, when you were recognised as an individual and not a simple number. DO NOT EVER USE THIS LETTING AGENCY they are APPAULING!
1/5
TrustpilotA warning to Leader's tenants
Incorrect meter readings given at start of tenancy - no idea from property manager where the correct meter was, leading to lengthy discussions to resolve with the utility companies, Subsequent to leaving the property, both an incorrect debt recovery email was sent to us for our property, but also a debt recovery email for another property we had no involvement with (brilliant data protection on show.) After resolving the debt recovery and correcting the date entry they had wrong on their system, then receive another email 3 months later asking for payment, clearly the communication resolving the debt did not pass through internally (as promised). All in all, a shocking experience with Leaders, false promises, bad management, lack of communication.
4/5
TrustpilotGreat team
Used Belper, Derbyshire branch back in October last year (2022) many thsnks to Grace for helping to secure property from a distance and negiare with lovely landlady to have my pet at the property too. George for calming my nerves and making last minute arrangementcs on move day and rest of ths team involved too for your part loveky friendly office thsnks team
Good afternoonWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
4/5
TrustpilotThey respond promptly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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