Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

I have had my home recently inspected

I have had my home recently inspected, and I was very pleased with it. Sam is always friendly, and she makes my home inspection very friendly. She makes it feel like it's a friendly visit. I would give her 10 stars if I could 😊.

Asia · 11 June 2026

★★★★★ 5/5

Trustpilot

Very well experienced colleague and…

Very well experienced colleague and company, really like their service. Thank you Sian 😊

Rav · 3 June 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Sian

Was refreshing to have such a positive experience with Sian while she assisted us to find a tenancy. Sian was professional, friendly and went out of her way to locate suitable properties to match our requirements.

Darren · 11 August 2026

★★★★★ 5/5

Trustpilot

I was a tenant at a rented property…

I was a tenant at a rented property with my husband Giles for 4.5 years. We were incredibly happy with the amazing service provided by the staff at the Horsham branch. They are all incredibly friendly, professional and just an all round wonderful bunch of people. Any issues with our property were incredibly quickly sorted. We couldn’t be happier. When we were leaving the property our Leaders adviser was Fiona O’Cleary and I cannot praise or thank Fiona enough for all her wonderful help, patience and guidance , Fiona and all of the Horsham staff are amazing! Cannot recommend high enough.

Mrs · 21 May 2024

★★★★★ 5/5

Trustpilot

Logan was incredibly supportive and…

Logan was incredibly supportive and outstanding throughout the entire process. He was always professional, approachable, and willing to go the extra mile to help. His assistance made everything much easier, and I couldn’t have asked for better service.

Zivai · 27 July 2026

★★★★★ 5/5

Trustpilot

"Outstanding Service by Robert Perry (Senior Property Manager) at Leaders Colchester"

We have had the pleasure of working with Robert Perry (Senior Property Manager) at Leaders in Colchester for many years, and his service has always been outstanding. Robert consistently demonstrates a high level of professionalism, ensuring every aspect of our property management is handled with great care. His reliability and attention to detail have given us complete peace of mind, knowing our property is in good hands. Robert's communication is always prompt and clear, making the entire process seamless. He excels in finding reliable tenants, and any issues are resolved quickly and efficiently. We are extremely grateful for his dedication and hard work. Highly recommend Robert Perry for anyone seeking exceptional property management services!

J · 17 May 2024

★★★★★ 5/5

Trustpilot

Excellent service received from Lucy in…

Excellent service received from Lucy in Leaders Oepington. She was veey professional and helpful.the viewing was smooth and communication was on point. Great service, will highly recommend Lucy.

Eric · 28 September 2026

★★★★★ 5/5

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A competent and professional team that…

A competent and professional team that assisted with our application until the move was complete. Aimee was great; and the whole team helped out to make it as smooth of a transition as possible.

Jo · 21 August 2026

★★★★★ 5/5

Trustpilot

Thank you Berry

I just wanted to say a special thank you to (Straw) Berry. This lovely lady helped me with her amazing knowledge and experience. Berry was kind, patient and all round amazing. Thank you so much.

Amanda · 14 August 2026

★★★★★ 5/5

Trustpilot

Very helpful and flexible with…

Very helpful and flexible with supporting us in finding our next home. Thank you so much for your support. Macy has been amazing so far in the process. She has been understanding, supportive and given amazing advise.

Archie · 31 July 2026

★★★★★ 4/5

Trustpilot

Smooth and professional

I could name a few people but overall the staff at Leaders Crawley were so helpful , kind and professional in helping secure my new home. Thanks team!

Faith · 27 September 2026

★★★★★ 1/5

Trustpilot

Horrendous experience

They left my partner and I in a flat riddled with mould for months, mushrooms growing in the ceiling and water from the above flats toilet / bath pouring down the bathroom walls. Roaches were constantly coming in through under the carpet and we often found mealworms on the bathroom walls. We reported the mould on a regular basis from August 2023 and as of moving out in May 2024, nothing had been sorted. They kept telling us that all they could do was report it to the landlords. On one occasion, they sent a contractor to repaint the bathroom which made the mould grow back tenfold within a week. We reported the issues again and contacted the landlords directly who were unhelpful and one of them really rude to us. We were told that contractors were attending the flat to fix all the problems, however on the day, two of the landlords friends attended to ‘inspect’ the property. We got extremely frustrated and told our property manager that we were being treated horrendously, to which she said she was no longer communicating with us and swapped us to a new manager. At the end of tenancy we had to throw away almost everything we owned as it was covered with mould and damp including a wardrobe, drawers, clothes, books and toiletries. Its extremely disappointing to see that the flat has been readvertised with the same pictures they used when we first enquired about the property last year which is very misleading given that the pictures show no mould and an extremely neat garden which was significantly overgrown when we moved in and no gardener would touch it. When we handed the keys back in they requested feedback and when we mentioned all the issues, they seemed very shocked, as if they could find no evidence of it on their system.

Ebony · 9 May 2024

★★★★★ 5/5

Trustpilot

Ella has been amazing from the get go…

Ella has been amazing from the get go her communication has been great even on the little things. This whole process has been made very smooth and can't say thankyou enough.

Connor · 8 September 2026

★★★★★ 1/5

Trustpilot

Delayed release of deposit

I contacted Leaders about my deposit release a month ago now, and I am still yet to receive it. I have been told 3 different dates by which it will arrive, and after each one has passed, I was not contacted once about the issues happening on their end. I have had to call numerous times over the past month to find out what is going on, being told I will be called back, but never being contacted. It is ridiculous that something I was told takes 10 days and no further work has now taken 4 weeks and involved me having to chase up information that should have been provided to me. Each time I have rang, I have been sent to a new person who is unaware of what is going on, and it seems as though I am getting nowhere with my case. I will be advising anyone not to use this estate agent, and will definitely not be using them myself again.

Ellang · 1 September 2026

★★★★★ 5/5

Trustpilot

Libby was punctual and knowledgeable…

Libby was punctual and knowledgeable about the property she showed me and she didn't seem to mind the million and one questions I had. Thanks Libby.

Andrew · 9 October 2026

★★★★★ 5/5

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A shout out to Steve who helped me move…

A shout out to Steve who helped me move into a property in July 26 . He was very helpful and professional and it was a smooth process. Thank you very much Steve

Cher · 24 August 2026

★★★★★ 5/5

Trustpilot

The team at Leaders Gosport were…

The team at Leaders Gosport were amazing all the way through my recent house sale. They helped with the offer negotiation and then kept me updated on a weekly basis until we reached completion.

Nancy · 17 August 2026

★★★★★ 5/5

Trustpilot

Callum was such a great a help with…

Callum was such a great a help with find us a new and affordable property

Bodb · 18 May 2026

★★★★★ 5/5

Trustpilot

Great first impressions

My partner and I had our first house viewing with Callum and we were both really taken aback by how friendly and informative he was. He knew most questions asked about the property and any he didn’t, he informed us of quickly. We are very happy with the quick and easy process we have had with Leaders and would recommend them.

Adele · 2 June 2026

★★★★★ 5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience so far renting through this agency. Selwyn has been very professional, friendly, and always quick to respond whenever I’ve had any questions or needed support. Macy has also been very helpful and approachable throughout the process, making everything feel smooth and stress-free.

Agujioke · 10 May 2026

★★★★★ 5/5

Trustpilot

The whole team at Leaders

The whole team at Leaders: Katie, Piers, Jamie and Sarah have all been wonderful! We have liaised most with Katie, and quite frankly, she has been absolutely phenomenal! We are so very grateful for all the help and kindness she has shown us over the past few weeks, since meeting her for the first viewing of the house we wanted to rent.She has always been happy to go above and beyond for us, answering email and telephone enquiries promptly, never leaving us wait more than a few hours for a response. We really couldn’t ask for more. On a personal note, having been out of the rental market for several years, following owning my own home, Katie has been a refreshing reintroduction to the scary world of renting.Thank you so much!

Kaliegh · 30 April 2024

★★★★★ 1/5

Trustpilot

Natasha has cost us a lot of money

Natasha has cost us a lot of money by not being proactive and letting out our property.We were keen for physical viewings to ensure that tenants were happy with the flat and communal areas (which are not shown in the 2 year old listing). There was a clear reluctance to carry out physical viewings, with notes at outset such as; "it's a distance from Kenilworth to your property", "your current tenants are not keen for viewings", "virtual viewings are popular and the way most customers are securing".After 3 failed physical viewings attempts (being blamed on the tenants intially), I expressed disappointment and noted lease terms. Natasha then suggested that it was the actual customers who cancelled.Throughout these few months, we've being advised of misplaced keys on a number of occasions, which is very concerning. I recently waited over 2 hours at the branch for my keys, which was a pre arranged appointment. The keys were apparently with the cleaner, so I asked for the spare set, but told that these were with their colleague. When I expressed frustration about this ordeal by email, Natasha doubted that I was even waiting 2 hours because when I arrived I had seen her. Whilst that's true that I did see Natasha when I first came to collect the keys, it was Joe who was trying to get the keys from the cleaner 2 hours later. Jess was also in the branch, so I challenged Natasha about her doubts and she suggested that she was "out back", which is how she knew what times I was there. Offended, I asked her to confirm timings (I had them from phone messages and parking receipts), to which she responded "it was a long time ago now, I don't just remember these sort of things".I did express to Natasha that this service reeks of incompetence and has cost me money. This is a fully managed paid for service and sloppy doesn't even cut it. I appreciate the rental market is booming, but I am still a paying client at the end of the day.After finally sorting tenants (online, and after tenants had vacated), a few weeks had passed and I let Natasha know that I was still upset that no tenant was sourced in a timely manner, despite me flagging concerns with the service months prior to the tenants vacating. We contacted Leaders around 4 months prior to tenants leaving to ensure that enough time was allowed to carry out viewings with plenty of notice for the tenants (although lease states 24 hours notice can be provided). Natasha asked "why I was still going on about this matter and that she'd provied her thoughts by email already?" I emphasised (with a frustrated tone) that she had cost me money due to incompetence, and that our attempts at being proactive should not have even been needed because this was a fully managed service. I dread to think where we'd have been today had we not kept following up with matters.At this point of the phone call, our new tenant had moved into the property and had been there for 24 hours. I asked if there were any concerns or queries raised and asked if the move went OK. Natasha said "I've not heard anything, so I assume so and no issues".I started laughing. Overcome with disbelief at the lack of care (and service) to both me and the tenants, I expressed that this service was a joke and that I wanted to raise a complaint.Nattasha disconnected the call and refused to speak with me. I phoned back straight away and left a voicemail to note that my intention was to raise a complaint and that she can't just ignore me - it's unprofessional.A few minutes later, her colleague, Joe Sutton, emailed to note that Natasha had left the office for the day, and that I should contact the property manager, Neil, if I have any further queries.Coincidentally, Neil, rang me 5 minutes after the email from Joe and I assumed it was linked to the email chain and telephone call; it was not.Neil had rang to note that the new tenants had raised some concerns since moving in and asked if we could assist him with the queries raised. Whilst disappointed that Natasha hadn't flagged in my call when asked, I focused on being pleased that Neil had at least had the courtesy to proactively contact me to try and resolve. There was hope.Neil is still working through some things, which were flagged in the check out report. Quotes are required to support if and what costs may be debited from the depsit scheme (property damage found). Sadly, the quotes have taken weeks to be obtained, which is unreasonable, but Neil has apologised and accepted that it's taken longer than they'd hoped. I am nervous that this may prejudice our psoition as some items are still not quoted for and timescales are breached for returning deposit scheme money, but we'll wait and see.I am awaiting a final response from Leaders and likely to pursue to the property ombudsman if not resolved locally.

Customer · 29 April 2024

★★★★★ 5/5

Trustpilot

Zara and the team at St Helens branch

Zara and the team at the St Helens branch have been super helpful and supportive throughout the application and leasing process for our new home. Regular updates were provided by email and by telephone. We knew exactly the current position and the next steps at all times. Zara would always respond to any questions we had regarding the process very swiftly. An exceptional service and customer care of the highest level.

LGO · 1 October 2024

★★★★★ 5/5

Trustpilot

Lucy has been so professional

Lucy has been so professional. She was consistent with following up on our decision regarding a property and always very polite. Thank you Lucy for your wonderful service!

Vivian · 23 September 2026