Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend using Leaders
I have been using Leaders - Forest Hill for over 10 years to market and manage my rental house and they have always been efficient, professional and a pleasure to deal with. My initial contact to market the property was with Jenny Holland and she made the process very easy and got my first tenant in no time at all.
Peter · 29 May 2026
Agent replied · 2 June 2026
Dear Peter Hilborn, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jenny. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotA very good experience!
Holly was great showing us around a rental property and made the whole application process very smooth, keeping us informed throughout. She was very polite and professional. Much better than other estate agents that we dealt with. Thank you Holly :-)
Zoe · 19 June 2026
★★★★★ 5/5
TrustpilotShannon was very nice
Shannon was very nice, gently and great, I would highly recommend her
Precious · 28 May 2026
Agent replied · 30 May 2026
Dear Precious
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotMia Mullan has been working with my…
Mia Mullan has been working with my company for a short while now and what an absolute bundle of joy she is. Really understanding what needs to be achieved from the customer and contractors point of view. Not just accepting everything however challenging and questioning the quotes. Speaking with Landlords and advising what really needs to be done and is always smiley and cheerful. Its a pleasure working with Mia and the rest of the Leaders team in Loughborough.
Michael · 18 April 2024
Agent replied · 29 August 2024
Dear Michael CunnginhamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotBoth Lewis and Louise were very helpful…
Both Lewis and Louise were very helpful and professional and we would have no hesitation in recommending them or using the Leaders team again.
Customer · 9 October 2026
★★★★★ 5/5
TrustpilotEllie was friendly and efficient
Ellie was friendly and efficient. Thank you
Sophie · 1 July 2026
Agent replied · 8 July 2026
Dear Sophie Tazey
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotNEVER TRUST THESE CROOKS AND CHARLATANS
Since moving into the apartment it has been nothing but issues. Moved in and there was grease, dirt, mould, dust and generally, the property was not in a livable condition. Managed to get Leaders to send an emergency cleaning crew who, because the intercom was (and still is) broken, i missed them the 1st time. They only agreed to do a certain amount of cleaning as some was not within their remit as it was beyond filth so, despite having severe spinal issues that required major surgeries (1 of 3 had so far), i finished the job. Reported the intercom and faulty electrics which were ignored. Actually have an electrician in now but, they have only authorised spot lights to be repaired (how kind, only took 22 months), replace ancient fire alarms (no point, after a leak the fire doors absorbed water and still need replacing as they are falling apart) and have decided the extractor fan on the bathroom isn't important enough for repair. Black mould appears now on the bathroom ceiling, I have to pay for specialist tile and wall paints to block mould build up which then need repainting every 2-3 months. I have to clean mould from windows due to no ventilation every 2 weeks and the floor that has twice been water logged, were deemed not worthy of rrepair.When workers come to do quotes, they regularly tell me not to expect to see them again and refer to my apartment as 'the s**thole on Quay 5 (yes leaders, you know very well who I am). I could go on but, dont fall for the residency fees each month over a deposit, you get nothing it's just dead money! Anyway, local MP and the council are now involved.
Phil · 18 August 2026
★★★★★ 5/5
TrustpilotI am in the middle of the referencing…
I am in the middle of the referencing stage but Lucy Kennedy has been so so helpful. She has remained in constant contact, updating me & trying to help at every given opportunity. She’s a sweetheart.
Sharon · 21 July 2026
★★★★★ 5/5
TrustpilotKatie vince
My landlord passed away and I’ve really struggled to find a home for my family. I lost a lot of hope and started to feel deflated until I spoke to Katie vince, She was so kind, thoughtful, understanding and really gave me the time and patience that I was looking for. She gave me so much hope and really boosted me up. I cannot thank her enough for her kindness and her support. I’m really excited to work with her and hopefully find a home. Thank you Katie ❤️
Caroline · 15 March 2024
Agent replied · 20 September 2023
Dear CarolineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotWas a simple process
Was a simple process. However my agent went on leave and this caused lots of confusion in the process. When he returned it was all okay. Some documents had to be sent back as they had mistakes but sorted quickly.
Amy · 5 October 2026
Agent replied · 10 October 2026
Dear Amy Carrington,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotHelpful as always :-)
Tim was really helpful over the phone and had some great information about the property and the surrounding area. Looking forward to my viewing !
Emily · 28 September 2026
★★★★★ 5/5
TrustpilotThank you Chloe
I would like to say thank you Property Manager Chloe for all her hard work. Reported an issue and it was resolved within the possible time. Thank you.
Beatrice · 9 September 2026
★★★★★ 5/5
TrustpilotVictoria was so helpful throughout the…
Victoria was so helpful throughout the whole process. She was friendly, professional, and really well spoken, making everything easy to understand. Such a lovely girl, I couldn’t have asked for better service. Thank you, Victoria!
Nicole · 17 July 2026
★★★★★ 5/5
TrustpilotLillie was brilliant
Lillie was brilliant. Was super helpful and gave great advice. 100% recommend.
Marta · 20 May 2026
Agent replied · 21 May 2026
Dear Marta
We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotHad a fantastic viewing
Had a fantastic viewing ! With Aleyna - accommodated me turning up early ! And was very welcoming in showing me around the property and answering any questions I had.
Mitch · 24 August 2026
★★★★★ 4/5
TrustpilotJack and Gracie at Leaders Northampton…
Jack and Gracie at Leaders Northampton were extremely helpful and attentive to me during my application for the tenancy of a property, ensuring everything went ahead swiftly and without hitch . Highly recommended . Graham Newman
Graham · 12 July 2026
★★★★★ 5/5
TrustpilotPositive experience with Lucy
I had a very positive experience. Lucy was professional, responsive, and took the time to answer all of my questions. The viewing was well organised, and I really appreciated her friendly and helpful approach.
Wang · 25 July 2026
★★★★★ 5/5
TrustpilotThe service was great
The service was great. Macy was very quick to respond and arranged a home viewing promptly. The entire process was smooth and efficient, and Macy provided excellent service throughout. I would highly recommend her for her professionalism, responsiveness, and helpful approach.
Leother · 6 June 2026
★★★★★ 4/5
TrustpilotResponsible and excellent Agent
Kully has been fantastic right from the first day of contact.He is highly professional, responsive, and always go above and beyond to meet his client’s needs. His knowledge of the market and attention to detail is top notch . I couldn't have asked for better service and would highly recommend Kully of Leaders property to anyone looking to buy or sell a property.It’s been absolute fantastic working with him!
Princess · 11 September 2024
Agent replied · 23 October 2024
Dear Princess Monica EneneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotIt is such a wounderl experience .
It is such a wounderl experience .Macy is quick in replay to emails and helps me when I had to rearrange my appointment time.
Krishnaram · 28 September 2026
★★★★★ 5/5
TrustpilotMalik and the team have supported…
Malik and the team have supported through every step, made the whole process easy to understand.
Thank you so much for such quick response and resolution.
Vishakha · 15 September 2026
★★★★★ 1/5
TrustpilotYet again I’ve tried to get a house but…
Yet again I’ve tried to get a house but they’re not interested. They are not nice people at all. They expect you to earn more than 27,000 what do they want? Blood do not use these people they are not nice she said she’s sorry but I don’t think she is waste of time.
Ju · 26 June 2026
Agent replied · 30 June 2026
Dear Ju,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotSian from Leaders was super helpful and…
Sian was super helpful and knowledgeable throughout the property search process. She was friendly, professional, and made everything straightforward and easy. Would definitely recommend!
Emily · 26 September 2026
★★★★★ 5/5
TrustpilotFaith was fantastic in helping me find…
Faith was fantastic in helping me find a rental home. She really listened to what I wanted and found great options that fit my needs. Her knowledge of the area and the market made the process easy and stress-free. Communication was excellent, and she was always available to answer my questions. I’m very happy with the service and highly recommend Faith Graham for anyone looking for a new home!
Mrs · 4 September 2024
Agent replied · 23 October 2024
Dear Mrs RobuCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating! Many thanksCustomer Care Team
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