Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFaith was fantastic in helping me find…
Faith was fantastic in helping me find a rental home. She really listened to what I wanted and found great options that fit my needs. Her knowledge of the area and the market made the process easy and stress-free. Communication was excellent, and she was always available to answer my questions. I’m very happy with the service and highly recommend Faith Graham for anyone looking for a new home!
Mrs · 4 September 2024
Agent replied · 23 October 2024
Dear Mrs RobuCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Faith a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotShoutout to Mechack and James!!!
I was looking for a property in Manchester and James and Mechack were fantastic in helping me find the perfect flat for my needs. They responded promptly and were a huge help in sorting out viewings of the apartment at short notice. They are a credit to Leaders and I felt very lucky having their support whilst finding a property to rent - I couldn't have done it without them.
Holly · 15 August 2024
Agent replied · 29 August 2024
Dear HollyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving James and Mechack a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotI had my inspection today and we had…
I had my inspection today and we had the pleasure of Ellie, she was lovely,polite, and considerate :) very friendly and smiling and Professional always makes the visits feel a lot let less awkward. Did what she needed to do with out issues always a lovely encounter with her and any of the team wether it’s a visit for inspection or a phone call or email we have made having a question or assistance :)
Chelsea · 4 September 2026
★★★★★ 5/5
TrustpilotCallum is very helpful
Callum is very helpful, honest and the communication is top notch.
Husnara · 15 May 2026
Agent replied · 21 May 2026
Dear Husnara
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotWent for a viewing today and was made…
Went for a viewing today and was made to feel welcome and comfortable. Calum was informative and professional as well as being easy to talk to. Communication from Leaders has been great in terms of reminders and property information.
Shantel · 13 June 2026
★★★★★ 5/5
TrustpilotThank you to Macy!
Macy was amazing! She was super communicative and efficient
Hannah · 27 May 2026
Agent replied · 29 May 2026
Dear Hannah Cope
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotMet Calum today at a property on…
Met Calum today at a property on brighton road, he was very personable and professional and attentive when explaining my current situation. Great positive attitude towards getting me the right property on a limited time scale! Thanks :)
Shawna · 2 October 2026
Agent replied · 10 October 2026
Dear Shawna Brady-Lavis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAlthough I am new to the leader estate…I felt always supported and aided to understand all legal or administrative requirements regarding letting the property,
Although I am new to the leader estate agent, I am more than satisfactory with their cervices so far, their reception ,patience and dedication to their customers is excellent,they always ready to help and support me in any situation iam in regarding dealing with preparing my property to let,first I met Michael Lee who was so aknowlagible, skilled and professional ,then Zara Murray who was extremely patient ,with good listening and understanding skills,she made the whole difficult and lengthy process of letting goes smooth and less difficult,she worth five stars
Zohra · 28 July 2026
★★★★★ 5/5
TrustpilotViewing a property to let
Went to view a property to let with Phoebe Cross and she was so kind, helpful and knowledgeable- although the property wasn’t for me - the service was fantastic ! Thank you Phoebe
Cindyann · 22 July 2026
★★★★★ 5/5
TrustpilotA Great Viewing Experience
Calum arranged my viewing and was great at communicating timings/location and was very accommodating of my availability. Calum met me at the property exactly on time. The property was wonderfully maintained and Calum knew plenty about it. He was friendly and helpful, answering my questions and giving advice on how to move forward with the property.
Lucy · 1 June 2026
Agent replied · 4 June 2026
Dear Lucy Veall
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotMy experience renting a room from Leaders
Was shown a room in a Northampton property and had a very positive viewing. Estate agent Faith was very positive and answered all my questions whilst viewing. There was lots of paperwork to fill out which was a pain. But was helped along the way by estate agent Faith which made it less stressful. Was very happy with the service and support I received from her and rest of Leaders staff in Northampton.
Tom · 8 June 2024
Agent replied · 29 August 2024
Dear TomFaith was happy to help, I know paperwork isn't the nicest of things to have to deal with. we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotSharon is lovely
Sharon is lovely. She was extremely helpful in a particularly awkward situation. I would highly recommend her to all. Thank you Sharon
Alisha · 30 September 2026
★★★★★ 5/5
TrustpilotAmazing business amazing staff
Leaders Warrington staff are amazing. It started with Chris which passed my files onto Lorena which she did an outstanding job. Lucky to have an employee like her. Communication is 100%, response time is within minutes, regardless it's morning or evening Lorena was still on the ball. Few errors on my behave which leaders went out their way to rectify for me. Highly recommend this business.
Simon · 1 October 2024
Agent replied · 23 October 2024
Dear SimonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Lorena , Chris and the Warrington team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGood lettings agent
We have had a good experience renting a flat from Leaders. Aimee has been very helpful and friendly and has guided us through the process. We have had no issues and would recommend them to other renters.
Myles · 20 June 2026
★★★★★ 1/5
TrustpilotGreat until you move in lots of…
Great until you move in lots of problems with them constantly telling you you are in arrears when you have the evidence that you are not communication is poor and lack of care I have a toliet seat that broke in half and I sustained a deep cut because of the toilet seat no response finally after 3 weeks of reporting the broken toilet seat it is still not repaired I have not had a replacement toilet seat since I was asked how it broke regardless I suffered a deep cut and it is still not been replaced I would not recommend renting with them
Lisa · 23 July 2026
★★★★★ 2/5
TrustpilotStill utterly incompetent
I moved out 3.5 months ago and they have STILL not sorted my deposit. They were too stupid to even notice I had gone to TDS. I left the property in a considerably better condition than I entered it, they were trying to charge me for cleaning already done, and were confused about what their own contract said.
Penny · 13 May 2026
Agent replied · 14 May 2026
Dear Penny Jackson
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotWorked with Paige over a number of…
Worked with Paige over a number of months who provided an excellent service and was a pleasure to deal with
Tim · 9 October 2026
★★★★★ 5/5
TrustpilotLetting consultant Lucy has been…
Letting consultant Lucy has been excellent and very helpful!
Tina · 19 May 2026
Agent replied · 21 May 2026
Dear Tina
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotI have been with Leaders now for 15…
I have been with Leaders now for 15 years. Debbie has dealt with my property for most of that time. She is a fantastic member of the team. She is always professional in every aspect of looking after my house. She has always has time for me and dealing with anything i need her to do. I know she will always look after me. I'm in great hands.
Barry · 7 October 2026
★★★★★ 5/5
TrustpilotI have been with Leaders for several…
I have been with Leaders for several years and I have always been extremely happy with the service as a Landlord. Selwyn, Hardeep and Kerry are excellent. They are professional, reliable, responsive and always keep me well informed. They make the whole process of managing my property stress free. I am often approached by competing letting agents offering services but I have never felt the need to move elsewhere due to the consistent service I receive. I would be very happy to recommend them.
Anonymous · 21 July 2026
★★★★★ 5/5
TrustpilotSelwyn is wonderful
Selwyn is wonderful and a very thoughtful and empathetic agent, checking for all my needs and assisting me with the best possible property matches.
Shanika · 11 September 2026
★★★★★ 1/5
TrustpilotUnprofessionalism and Lack of transparency during multiple-offer process
Unfortunately, my experience with Leaders Forest Hill was disappointing due to what I consider a serious lack of transparency and profesinalism during the offer process.
Antonia · 4 September 2026
★★★★★ 5/5
TrustpilotExcellent service and support
I am very satisfied with my experience with Leaders. The team has been professional, friendly, and highly supportive throughout the process. I have received clear guidance at every stage, and everything has been handled smoothly and efficiently. I feel well looked after and would happily recommend Leaders to anyone looking for a reliable and professional estate agency.
Joanna · 15 May 2026
Agent replied · 21 May 2026
Dear Joanna
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotLibby was an amazing help with such a…
Libby was an amazing help with such a kind personality, she made our viewing very enjoyable and was very kind and helpful when came towards our questions.
Izzy · 21 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.