Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

I called several times to view a…

I called several times to view a property , after some time they booked me to view a property on Saturday , the next day I got a call that the property is no longer available.This is not a serious letting agency to work with! I will personally check the new tenants and if they took this decision straight on race I will file a complain at Citizen Advice.

Tiberiu · 7 October 2022

★★★★★ 1/5

Trustpilot

We are Landlords and were with a…

We are Landlords and were with a letting agent for over 20 years without any significant isse. They was bought Leaders. Leaders gave the visual impression of being professional etc etc. Do NOT be fooled by appearances. We were frequently let down by their poor service, not even can it be described as third rate. Staff changed almost of a fortnightly basis. Leaders managed to upset our long term tenants too. Avoid like the plague.

Bernice · 22 December 2021

★★★★★ 5/5

Trustpilot

The company is great

The company is great, and welcoming

Boreh · 1 August 2026

★★★★★ 5/5

Trustpilot

Excellent service so far

Excellent service so far. The team has been friendly, professional, and very responsive.

Kertesz · 12 June 2026

★★★★★ 5/5

Trustpilot

Tikal Betz is brilliant

Tikal Betz is brilliant, highly efficient and quick to respond. Polite and understanding, keeping me updated along the way.

Harriet · 21 December 2022

★★★★★ 1/5

Trustpilot

Avoid this estate agent at all costs

Avoid this estate agent at all costs! They began by cancelling our viewings, offering an alternative virtual tour of a property before letting the property to other tenants and going back on their word about virtual tours saying that they do not offer them. Extremely unhelpful and a huge waste of time due to us having to take time out of our working lives for them to cancel multiple viewings the day of. Should be shut down.

Kal · 16 August 2021

★★★★★ 5/5

Trustpilot

Always very pleasant and friendly while…

Always very pleasant and friendly while inspecting the property

GaryLock · 11 July 2026

★★★★★ 5/5

Trustpilot

Great communication

Claire and the team at Leaders in cotteridge birmingham have been fantastic. Communication in all aspects has been wonderful selling my father's house .

Tracy · 26 May 2022

★★★★★ 4/5

Trustpilot

The staff were friendly

The staff were friendly, understand and professional. Great communication through out. Would recommend

Clint · 12 June 2026

★★★★★ 5/5

Trustpilot

Helpful and efficient

I had a great experience looking for a property to rent within the Stamford area. Lucy was incredibly helpful and knowledgeable and made the process easy!

Samantha · 11 February 2022

★★★★★ 4/5

Trustpilot

Update: safe and steady

I contacted them on the 10th of December asking about a contract renewal, yes they didn’t reply to the email, and I started to worry but When I called to follow up, they explained that they had emailed and called the landlord and waiting for that and the contract has the safety feature of turning into a periodic, where we pay monthly and if asks to leave we have 6months notice.Previously we have had problems withWhen we first moved in it took them 2 weeks to get us access to the garden and passageway.Never came to fix the broken passageway gate, after two months of weekly calling, each time saying they were struggling to get in touch with the landlord, but when I called the landlord privately he immediately picked up and fixed it in days so I do wonder if that luck or if there’s a admin problem. If we have any future maintenance issues and, I will update this review.Overall everything has a way of getting done, so we are safe and happy.

Brittany · 16 December 2020

★★★★★ 5/5

Trustpilot

Amazing uncomplicated great people

Dario · 14 August 2026

★★★★★ 5/5

Trustpilot

Good experience and great service from…

Good experience and great service from the leaders team

Lekshmi · 10 July 2026

★★★★★ 1/5

Trustpilot

Deposit

I have been with leaders for a year. Moved out the property 2 months ago but they did not give back my deposit yet. It’s also difficult to get in touch with them. Does not really reply to emails if there are concerns or issues.

DaManic · 26 June 2024

★★★★★ 1/5

Trustpilot

If I could leave zero stars I would…

If I could leave zero stars I would however it’s only letting me put one. Leaders are disgusting vile robbing human beings who take your money and refuse to give it back even when advised that it was fully refundable. They only think about their pockets and give false information and lie. I would NEVER use leaders again and highly advise that people do not use them either.

Mrsv · 7 November 2022

★★★★★ 1/5

Trustpilot

Awful DO NOT USE THEN ON ANYTHING

Awful - terrible - useless - what ever you do dont appoint them. We have several properties and they literally screw up everything - we have been sent other peoples confidential information - we have to remind them to do very very simple administrative tasks. They send out incorrect - badly incorrect, legal contracts - do not respond promptly , if at all , to emails . They have wrongly threatened our tenants for not paying rent. They have allowed tenants to live in a flat and not told us - can you believe that! I have never ever dealt with such a company who fail on every account. GO ANYWHERE BUT NOT TO THEM.

STEPHEN · 10 December 2020

★★★★★ 1/5

Trustpilot

Attention to all landlords!!

Attention to all landlords!!Avoid this agency. I’m the landlord in Manchester. Hope this will help other landlords to make decision before joining leaders. This is the second time I wrote review in trustpilot as this is the second time leaders took my money without my concern. First, about broken washing machine. I requested the quote but without given us the quote they deducted the money from the due payment. Another shocking moment is my tenant due to check out 6th feb 2021 but again without my concern they deducted the money today 7th Dec 2020 the reason was “check out inventory” (£102 for tiny studio apartment??) also the sales person never told me at the beginning that fee even existed. Even though I have to pay the fee it should be the next payment which is 7th January 2021. why 2 months before ? Why it’s such a rush to deduct the money? Ps: I have been with leaders for a year during those time I received lots of unexpected bills, nearly every month always there is something to fix (their team will charge lots of money every time) Seems leaders want to take the money out of landlord all the time with hundreds of reason.

Liony · 8 December 2020

★★★★★ 1/5

Trustpilot

The slowest in the industry

When you most need something is when Leaders will not be there.Currently trying to remove myself from a tenancy, it’s currently taken 3 weeks, tried to contact our property managers but magically she’s never available, strange.I have needed a piece of referencing done by them as urgency, 2 weeks, nothing. Likely to lose the other property I am looking to take on.Overall, if you’re looking for professional, fast & great service, look further because this is shambles…

Will · 4 August 2021

★★★★★ 4/5

Trustpilot

Happy

Great customer service

Robyn · 20 August 2026

★★★★★ 5/5

Trustpilot

Excellent property manager…

Iara Thomas at Loughborough is our property manager, she is always helpful and quick to respond to any query. A pleasure to work with.

Alison · 16 May 2022

★★★★★ 1/5

Trustpilot

Avoid this joke of an agency !

Avoid this joke of an agency at all costs. Me and my partner changed our payment date for our rent to the 30/31st of every month which the landlord agreed too and was happy for us to do so. We have since been getting charged on the wrong date every month and are being told we are in arrears when they keep trying to take money out on dates not on our contract. When calling the local office regarding our problem the two very rude women think it’s funny to put the phone down on me after confirming my name and address. They were rapid with responses when trying to get us to sign our contract but as soon as we did the emails stopped when we emailed with problems with our flat such as mould etc. May I add that they moved us in during the first national lockdown which wasn’t actually allowed but we didn’t know at the time. A terrible company if I could give 0 stars I would.

D · 3 December 2020

★★★★★ 5/5

Trustpilot

A great experience

My experience with this company has been nothing but very good. The receptionists are always friendly and happy to help. When an agent is not available at the time of contact, I have no doubt that they will get back to me as they always do.Lisa, the senior agent allocated to the property I am renting, is an absolute star! She knows her job and while being professional, she also is so humane.I loved dealing with Leaders (Faringdon) and have much respect for them all.

Shaz · 30 November 2020

★★★★★ 5/5

Trustpilot

Calum shanaon and Kyle are very gentle…

Calum shanaon and Kyle are very gentle and kind while suggesting greats properties.

Khushi · 10 June 2026

★★★★★ 1/5

Trustpilot

Do not take the "no deposit" option…

Do not take the "no deposit" option when renting with Leaders. Read an article online by propertyindustryeye titled: "major agent taken to task over no-deposit scheme that is not an insurance policy"We were also mis-sold and paid a lot of money into this no-deposit scheme only to find it being used against us, and face a similar experience to the person in the article, now that our rental has ended. This scheme needs to be 'properly regulated' and we will try and will do our best to shine a light on this nasty practice (disguised as helping those with no depost)...

DK · 27 November 2020