Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Jake Raby - Professional, Knowledgeable and a Pleasure to Deal With

Jake showed us around the property yesterday and made the whole experience effortless.

Zvonimir · 18 June 2026

★★★★★ 1/5

Trustpilot

Provided wrong and misleading…

Provided wrong and misleading information at house viewing. Never replied emails even though we made it clear we can’t take phone calls at work and can only reply messages or emails. Poor service attitude all through. Laughable poor quality of house photos on rightmove.

Qing · 30 July 2024

★★★★★ 5/5

Trustpilot

Fantastic and seamless experience

Fantastic and seamless experience, Emily was superb and professional. Would highly recommend using Leaders Many thanksL

Lauren · 27 April 2023

★★★★★ 1/5

Trustpilot

Half baked company

No organisational skills, I contacted this leaders regarding a property, was told I would receive a call back on the monday, I contacted them on the Tuesday and then again on the Thursday, and the Friday at which point I was sent a very poor virtual tour but ok not everyone is good with the camera, I contacted the on the Saturday to say I would like to apply for the property, I was continually asked how much do I earn and how I was going to pay and how soon, my response as soon as I get accepted, I was told I would get a response on Monday it is now Saturday with no contact, I will never look to use this company again and will stick to high end companies with a reputable name.

Wayne · 27 February 2021

★★★★★ 1/5

Trustpilot

A COMPLETE AND UTTER DISGRACE

A COMPLETE AND UTTER DISGRACE! AVOID! SCAMMERS! NO DEPOSIT SCHEME SCAM GOES INTO THEIR BACK POCKETS PLEASE SEE BELOW MY LATEST CORRESPONDENCE!! Can u see the photographs? Can you see that it is clean? Can you see that no mess is left? Can you see that i have cleaned the property?Can I also state that when living at the property, there was no hot water or any water at all coming through the hot tap in the basin in the bathroom for 6 months after reporting it?Can I also state that the smoke alarms did not work after changing the batteries numerous times and that there wasn't any batteries in the main smoke alarm in the hallway since living there. Can I also mention that I have paid all rent 2 weeks in advance and was never late with payment. I gave the correct notice of vacation of the property but you still tried to charge me ridiculous amounts of money for no reason. You are trying to take money from me for no reason. I do not owe you any money. If anything you owe me money.Any attempt to take further payments from me will be declined and if I receive any further correspondence from you or anybody relating to leaders or any other company acting on your behalf I will be taking this to court.I cannot believe that estate agents have the ordacity to try and extort monies from tenants when they have been a good tenant and the property was left in a clean and livable condition. I would advise that you look at the checkout photographs you provided on the check out document and the ones I have provided and see where your fraudulent and false accusations come from.I would also advise that you contact your cleaning company and ask for before and after photographs as evidence as I believe that they have done no cleaning at the property.I would also mention that when I moved into the property it was filthy. All sides were sticky in the kitchen. The bathroom needed a deep clean and all carpets were cleaned properly by myself.I will charge you for cleaning the property when I moved into the property.This is unsatisfactory and unjust. You can threaten me with adding extra amounts to a false claimed cleaning statement but you will not receive any payment. You are a bunch of thieving bxxxxxs and you should be ashamed in how your company procedures and practices are handled.Now stop harassing me I am already losing work earnings by having to contact you over such a false and embarrassing bullied technique of trying to obtain money for nothing.AVOID. WILL BE TAKING THEM TO COURT!!!

MickyT · 24 February 2021

★★★★★ 1/5

Trustpilot

Disgraceful Company. No Deposit Option Scheme is a scam.

Disgraceful company. I have had the WORST experience with Leaders and would never ever use them again. In 2019 I moved into a property. On the day I was due to move in (van ready with my entire family's belongings inside as we had moved out of the previous property the day before) we were informed the Landlord hadn't signed the contract and was unhappy with the terms and some of the details. We didn't move in until a very painful 24 hours later, having slept on a family's sofa that night and incurred an extra full day van hire cost at £95. We were told the Landlord's amendments to the contract were timeframe, and also that he requested we sign up to the 'No Deposit Option' scheme rather than pay a 6 week deposit. We had little / no option seeing our predicament so agreed and moved in later that day. We received NO apology for the stress or inconvenience, and after being promised a refund of the extra day van hire received no refund following weeks of chasing. Since moving out of the property a year later, the landlord has been extremely unreasonable - requesting us to pay £50 for a nail in the wall, and £200 for the garden (which was tidier when we moved out than when it was when we moved in), and damage which was present when we moved in. The ultimate kick in the teeth was to find out that the 'No Deposit Option' is purely money going into Leaders pockets, and the £48 per month we paid didn't go towards a single thing when we moved out, leaving us with around £500 to pay upon move out. I am so disgusted by Leaders, by their scam, and by their staff. There have been many MANY other countless issues along the way, which I don't even have the energy to highlight, it really is such a joke. Do NOT use this company, they are money making scammers, liars, and they show no customer service whatsoever. I am taking the matter further in the hope this won't happen to anyone else.

Claire · 17 February 2021

★★★★★ 4/5

Trustpilot

Rob Perry at Leaders

Rob Perry has been our point of contact at Leaders for about 10 years. Always helpful friendly and helps us navigate our way through the rental market as landlords who reside in the USA. Thank you Rob!

HumanKind · 3 February 2024

★★★★★ 1/5

Trustpilot

Incompetent, Unprofessional, Unethical

I feel like it is a cliché, but I would happily give 0 stars if I could. The issues I had with Leaders were almost comically bad in duration and severity. I blame myself for ignoring the warning signs before signing a tenancy. Please don’t make the same mistake.Pre-tenancy:- The agent was late on 2 occasions (almost 30 minutes late on one occasion) for a viewing. She did apologise though.- On another occasion the letting agent brought the wrong key to a viewing then we had to reschedule for a completely different day (did get an apology though)- My tenancy was cancelled at the last minute despite having paid a £323 fee, which took it off the market. I was informed via email 15 days later that the previous tenant had decided to stay on and that my tenancy was void. This was 8 days before I was due to move in. I received no apology and was made to feel like I was an idiot because I thought that the fee I paid meant that I was guaranteed the apartment. Unfortunately, I was desperate and in an enormous rush so I obtained another tenancy with Leaders.Intra-tenancy:- The letterbox key did not fit the apartment letterbox. It actually fit the letterbox that was next to my letterbox. - On day one of my tenancy the smoke detector was intermittently beeping to signify that the battery was low. - The washing machine was not draining water after a wash, which meant that my clothes were completely drenched. The filter was completely clogged with years of decayed and extremely foul-smelling material. When I opened the filter, foul-smelling water spilled all over the kitchen floor. Then I personally had to clean the filter by hand. I picked the material off by hand, wiped it on the grass and then washed the filter in a bucket of water. Not my finest hour.- Beware the residential membership package, which is a £48 monthly non-refundable fee that you pay so you don’t pay an upfront deposit. This is a scheme that Leaders use to squeeze as much money out of the tenant as possible.- The drainage in the bath/shower was terrible. Unsurprisingly, Leaders tried to put the responsibility on me. They stated that if the blockage was due to a build-up of hair and dirt then I would bare 100% of the cost. After standing my ground on this they did eventually send a plumber.- The ventilation in the bathroom was atrocious and led to a rapid build-up of mould on the shower curtain.- The most egregious event occurred during the pandemic. I was informed that the apartment was going on the market for sale and that there were people who wanted to view the property. I stated that I was uncomfortable with this and that I did not want people walking around my place in the middle of a pandemic. Instead of clarifying the issues or arranging an alternative (for example I was willing to compromise by giving access to a single person for a video tour) Leaders ignored me. They entered my apartment without my consent and I found out when I came home and found the door dead-locked. So to make matters worse, I was then locked out of my own apartment and had to wait for someone from Leaders to come let me in. They did not apologise and they said that they had a right to enter without my consent. I phoned Leaders and requested to talk to the Manager. I was told they were busy and would call me back. They didn’t. It was only another agent who apologised later via email. This was all an incredibly stressful experience and I would not wish it on anybody.Post-tenancy- I have continued to receive emails and on one occasion a phone call informing me that I owe Leaders money. I double checked and I definitely paid my last month’s rent. The amount that I was told I originally “owed” was £1350, which could not be my rent because I had to pay £1398 each month. On no occasion have Leaders given me an invoice stipulating exactly what it is that I owe them for. In summary I would call Leaders incompetent, unprofessional and unethical. If you want to find out for yourself then give them a go.

Mitch · 16 February 2021

★★★★★ 1/5

Trustpilot

I have just had the worst experience…

I have just had the worst experience with any estate agent ever. It all happened during lockdown when I needed their help the most. I found them unhelpful, expensive and uncaring. with no redeeming qualities. They can never be accused of going the extra mile for their customers. My advice to anyone thinking of using their services is, proceed with caution. On a positive note due to their poor service, I have now changed my agent and compared to Leaders they are at the other end of the spectrum. So at least I have them to thank for that.

Mr · 14 February 2021

★★★★★ 5/5

Trustpilot

Thank you to Leaders…

Thank you to Leaders for your continued support in particular Aimee Taylor who has been my day to day contact and Property Manager.

Joe · 5 August 2022

★★★★★ 1/5

Trustpilot

Unorthodox practice, swindling.

This agency use underhanded tactics to extort money from both tenants and landlords. Make agreements they do not keep and decide to raise rents in unorthodox ways when there are no legal means at their disposal. A complete law unto themselves. As both a tenant and property owner looking to rent out my accommodation I can assure you from experience I wouldn’t touch this company with a barge pole. Looking at the properties advertised on Rightmove and alike it’s pretty clear many people agree and they are most certainly not the ‘leaders’ in the property market they claim to be with few properties on their portfolio. These reviews speak volumes, seems their tactics will be their own demise.

Claire · 11 February 2021

★★★★★ 1/5

Trustpilot

Stay away at all costs!!!!

AVOID at all costs the WORST estate agents ever! I had a joint tenancy with someone I thought was a friend...not, however my flatmate was letting a criminal who has been to prison and is also an alcoholic and a drugy come and stay in the property overnight without my permission because of this I felt afraid for my safety/belongings. I had anxiety about going into my own home because he was coming over everyday so I deceived to move out suddenly as I felt I had no other option as leaders didn't care about my safety one bit and said there was nothing they can do after telling them all of this!!!! I then told them to take me off the tenancy as I wanted nothing to do with my ex flatmate which I was told I had to pay £50 for and if it didn't go though I would get my £50 back, so I did and thought that was the end of it as I didn't hear anything back from them but 2 months later I receive a email for a cleaning bill for £290 as my ex flatmate left the property in a state and as I already gave my keys back because I thought I was off the tenancy I had no way of getting in to clean it nor did they offer me any chance to do so, there now saying I still have to pay for it and there now telling me they didn't take my name off the tenancy after all this time and still kept my £50!! When I emailed them back to refuse to pay the bill and ask them to get in touch with my ex flatmate to sort it out they threatened to take me to court to get the money off of me as they apparently couldn't get in contact with the other tenant so put all the blame onto me in the end it went to arbitration and they didn't even get half of what they wanted as they had no proof of anything being done. All they want is money money money they don't care about anything else and will try to scam you out of it anyway possible by feeding you lie upon lie to get it. The no deposit scheme is also a scam having to pay extra money ontop of the rent and you dont get anything in return for it and you don't get your deposit back at the end of the tenancy. I will NEVER go with this shambels of a company EVER again and advise anyone of thinking of letting from them to run a mile unless you want all of your money stolen from you. Absolutely disgusting and unprofessional behaviour!!!!!! If I could give it less than a 1 I would.

Lucy · 10 February 2021

★★★★★ 5/5

Trustpilot

Hi Tom Brame did some viewings with me…

Hi Tom Brame did some viewings with me

Desmond · 22 July 2026

★★★★★ 1/5

Trustpilot

Shane or Sean whatever this fool calls himself

Made an appointment with Leaders in St Albans to view a property at 12.30 with Shane/Sean or whatever this time wasters-name, got there on time, tried their office as to how long he will be, they said they will email him, was a bit confused with a girl who picked our call, we asked why not call him?? kept waiting and waiting and finally got through to their head office, who got in touch by calling him and not email!! and apparently he told them he was waiting for ages so he had to go to next appointment, this idiot wasted my time and did not have the courtesy to call and it was more likely he wasn’t there in the first place. Avoid dealing with this fool and this backward agency who thinks emailing their staff is quicker than calling them.

Az · 6 February 2021

★★★★★ 5/5

Trustpilot

5 star for Jack!

Special thanks to Jack for making everything so smooth and answering all the questions we had no matter how big or small.

Reece · 14 September 2022

★★★★★ 5/5

Trustpilot

Excellent Letting Service at Leaders Sutton

Excellent service from Jackie, Ruth and team at Sutton 5 stars all the way. Very helpful, kind, and personable.Thank you so much for your time and expertise xJo and Andy Cotton

Jo · 28 April 2021

★★★★★ 1/5

Trustpilot

No organisation and full of excuses

Norwich branch had a fantastic property become available and we were the first applicants. Holding deposit ready to pay. Agent tells us after filling the forms and paperwork out that the landlord is happy with us and has given us first refusal, however, we must wait for a viewing before the landlord wants us to proceed. 6 days later someone else gets the property. Poor management, poor organisation and no communication between employees leading to confusion. False promises were give. Would not deal with in the future and would not believe. Double triple check and get everything in written or your verbal agreements are dismissed.

John · 5 February 2021

★★★★★ 2/5

Trustpilot

Dissapointing

Our house went on the market in August 2020, it took 5 months to get the sale through, and we do understand that Covid restrictions did play a part in this.However that being said our buyers lost their buyer and changed over to a buy to let mortgage so they could still purchase our house.What Leaders failed to inform us at that point is that we could no longer exchange and then complete a week later, it all needed to be done on the same day - we only found this out the week we thought we were supposed to be exchanging. Although not a huge deal, this was not a situation we wanted to find ourselves in without any fore-warning and were not impressed by this coming as a surprise.Luckily the sale went through smoothly, however when the bill came through to us it was not what had been agreed over the phone - we were told that the conversation we had, had never happened: "if there was no record in writing, we cannot prove that this conversation took place as I have no recollection of it" which meant that we had to pay the new total. If there had been a hint of remorse or even a "sorry for the misunderstanding" we would have come away slightly happier - but a plain refusal that the conversation even occurred was very surprising and rather insulting.The contract was ambiguous stating that +VAT "if payable under the terms of our agreement" and the figures below, to give examples of what we were to be charged had not been filled in - so we naively thought that their word was good, and did not pursue this further.All I can say is if dealing with them please do make sure you get everything in writing and do not take their word for it, lesson learnt.

Eleanor · 1 February 2021

★★★★★ 5/5

Trustpilot

Thank you Leaders - excellent service!

Once again I have received excellent service from Leaders finding me a new tenant. The team always keep me fully informed of progress, when appointments have been made and give very useful feedback. They keep me up to date with the state of the market in my local area and talk me through the process from start to finish. I appreciate that all paperwork is thoroughly checked on my behalf and that Leaders make sure that I am up to date with all the legally required certificates. Particular mention has to go to Jackie who always goes the extra mile!Thank you Leaders Sutton!

Anna · 1 February 2021

★★★★★ 5/5

Trustpilot

Such fast responses and very lovely…

Such fast responses and very lovely service, no complaints in fact I recommend!!

BARREIRAPURCELL · 16 June 2026

★★★★★ 4/5

Trustpilot

Efficient

Leah has been great in keeping me (guarantor) up to date with the progress of the application and has managed to complete the process in ample time despite her busy schedule. Hoping the tenants have an even greater customer service experience during their tenure.

Levi · 12 August 2023

★★★★★ 5/5

Trustpilot

We have had a great experience at the…

We have had a great experience at the Nottingham branch in woodthorpe. Thanks to Tom and Theo for helping us find such a beautiful home. Tom told us about the rental property and Theo sealed the deal! Good experience with these guys, looking forward to moving in

Ryan · 17 May 2023

★★★★★ 5/5

Trustpilot

Amber Brooks at Leaders Weybridge was…

Amber Brooks at Leaders Weybridge was very helpful and professional. Answering emails promptly and always happy to help. Great service

Abigail · 30 November 2022

★★★★★ 1/5

Trustpilot

Never rent will them again

Let me tell you about my experience with the Cambridge branch.The woman we had to deal with was extremely rude, unprofessional and borderline scam. First, we said we weren't interested in their No-deposit scheme, she agreed, and then slipped it into the confirmation email. My husband didn't notice it so he agreed to proceed, and we agreed we could get the keys at 10 am, as our flight landed at 8.And then I found out she registered us for the No-deposit scheme, so I requested us to be removed. She agressively insisted that we joined, but as I was a frustrated stay-at-home mom, I told her to either remove us or we got another flat. She backed off but then her attitude changed from being unprofessional to being agressive. Now we had to pick up the keys after 12 pm, not 10 a.m as previously agreed, because as she said "the landlord wasn't happy" that we didn't join the No-deposit a.k.a Scam scheme. At this moment we decided to never rent from this agency again.We then moved into the flat. It was dirty; there were families of spiders living in the bathtub; moldy windows; the washing machine didn't work and it took them 3 weeks and 2 visits to fix; and no instruction on the energy providers. We wouldn't complain because we didn't visit it.Since then, we haven't had any issue with them because we always paid the rent on time, but let's see what happens when we move out. I'll go back and update later.P.s I read in a review here that someone decided to buy a house after renting with them. I'll probably do the same thing.

Huyen · 29 January 2021