Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Leaders Oakham are terrible

Leaders Oakham are terrible. As an overseas landlord I trusted my property to Leaders. More fool me! Any work carried out by their tradesman has been substandard and over priced. The house was is a terrible state when returned to me including a smashed window and urine soaked floor but according to leaders this was ‘wear and tear’. I have requested their complaints policy and strangely am yet to receive a response. Please avoid at all costs!!

JM · 30 October 2021

★★★★★ 5/5

Trustpilot

Friendly and efficient

I’m two months into my letting agreement and had an issue with a water leak. A phone call to the office I got to speak to Lara and within 20 minutes, She had arranged a tradesman (Jamie what a star!) who called me, and came straight over. The who situation was fixed within 45 minutes. Pleasant and friendly on the phone and in person, what a cracking experience for a first time renter!

Tim · 1 June 2022

★★★★★ 1/5

Trustpilot

Landlords need to check their property certificates

So I wrote a bad review about this company previously and decided that there was no alternative but to cancel my contract with them. This was met with a call offering me 6 months free management to try to convince me that they were better to which I declined. After terminating my contract I put in a Subject Access Request to get copies of all information, work orders and invoices that they have for my property of which after a month they had managed to only send me redacted copies of email communication and work order but none of my personal information or invoices for work actually carried out (and not sure why they bothered redacting copies of emails that I had sent to them???) This actually is a breach of GDPR. What was more concerning was the lack of EPC which was allegedly carried out in March 2020 and charged to my account. When I queried the certificate they said it seems it was not carried out and blamed the tenants for not granting access, (this has been denied by the tenants), and that they book these in bulk and pay for them upfront but do not even bother to check that they have been done. I wonder how many other landlords believe that they have an EPC in place or more importantly an EICR if needed so would advise all landlords registered to check for their certificates. These certificates are a legal requirement and when I pointed this out I was told "Please be assure that by not having an EPC during this time there has been no shortfall on meeting regulation requirements." as an EPC is only required when renewing a tenancy. This does not wash though as it was something I was advised to get by Lenwells/Leaders and something that I paid for so there should be no excuse for it not being done. Since leaving Leaders I have managed in a month to fix two issues that were ongoing for over a year under their "management" and at a considerably lower cost, and am wondering what they actually did and the lack of ability to provide any invoices for work done on my property does not give me many reassurances.

Karl · 31 March 2021

★★★★★ 1/5

Trustpilot

I was conned out of £1000 by leaders in…

I was conned out of £1000 by leaders in hove. I didn't understand that the No deposit scheme was optional. I asked for clarity about why I wasn't being asked for a deposit but they ignored my emails. When I complained the staff smirked and said that I had signed the contract. The tradesmen they sent to my poor landlords house were atrocious. In some cases they made problems worse.

Jeremy · 7 October 2022

★★★★★ 5/5

Trustpilot

Great Service :)

Cat Goodwin has been great and very supportive/communicative and has really looked after me to get me into my new place. Thanks so much :)

Beth · 30 May 2022

★★★★★ 1/5

Trustpilot

Was their tennant for 5 years

Was their tennant for 5 years. Shody service at times, poor comms. Then they were difficult at the end. DID NOT WANT to come out to check the property when vacated. I had to get myself and the landlord to their Kenilworth office to get the keys handef over and then had to argue with them to get the deposit back.Now a shoddy customer service continues. 3 weeks to get a letter from them, nothing yet

MATT · 23 December 2021

★★★★★ 1/5

Trustpilot

Unprofessional agency

Unprofessional agency. Even if we had the deposit money, they obliged us to sign the no deposit option telling us that the landlord wants this. They give the contract very late. I had to move on 29th March and they sent the contract on 26th with the mention that they don’t know if they can give us the keys on 29th which is the first day of the rental. The house is dirty and they refuse to do something about it. We agreed to rent this property based on the pictures. The house doesn’t look the same... very disappointed. We had a lot of questions that we didn’t receive any answer. They promise you that they will come back with an answer but every time I had to call them again .... they are the first one when it comes to money, but the latest when it’s about customer service. I don’t recommend . I am really pissed of that they have so many properties on their website.

Pascau · 26 March 2021

★★★★★ 1/5

Trustpilot

LANDLORDS AVOID

LANDLORDS AVOIDLeaders took over managing my property, after taking over a small local agent. The contract I had had a flat fee of 8%, but Leaders decided to start charging 10.6% after a few months. I asked how to end the contract, they told me that the tenant could give notice and this ended our agreement. This is what happened. They now continue to try and charge me for their services despite not providing any and despite breaching their own agreement.Having a conversation with them is like talking to a brick.An incredibly greedy, short term company with poor ethics, and a computer driven customer service response.If you are a Landlord take your property anywhere else!

Gary · 25 March 2021

★★★★★ 5/5

Trustpilot

Amazing service from this company

Amazing service from this company. Danielle was very helpful and very professional, liaising between myself and landlord. Customer care to the highest, and very helpful and friendly.

Darren · 16 February 2022

★★★★★ 1/5

Trustpilot

1. Dodgy company Avoid (Luton)

1. Ioccupy, Lenwell and now leaders, they keep changing their name every year to confuse tenants.2. After I signed the contract, they changed the price and added 100 pounds per month and gave me another contract. When I confronted them about this with the contract that I had and screenshots/links of their website instead of apologizing, they rudely said if you can’t afford it, we can find you something cheaper.3. From first week before I even moved in, they wanted to charge me for repairs that I am not responsible for, when I confronted them and asked for the inventory list. They removed the charges and could not provide me with inventory list.4. Appliances all over the house are broken and they refuse to fix it like dryer and washing machine, broken glass door, broken door to house, broken boiler by ignoring the calls and emails sent to them.5. No heater or hot water for 3 weeks and last time I called I get told in an indirect way to p**s off by Jasmine.6. During lockdown one of their agents (malik) entered the house without permission at 6pm with no PPE so he could show the property for a new customer. And then he entered by mistake without knocking on one of the resident’s room while he was sleeping thinking that he moved out, which showed complete disregard of lockdown rules and respect to the safety of the residents.7. In case of emergency there is no number to call, for example the boiler and hot water broke down and was not fixed for over 3 weeks which made me sick leading to self-isolation and missing 10 days from work.8. They entered my room without my permission for what they claim is ‘’essential maintenance’’ when I was away at work, and I have valuable stuff missing.9. As a professional who deals with over 150 customers per day, I am very surprised about their lack communication skills (extremely bad manners), I thought the issue is with me or it’s a case of racism, but I found other residents complaining about the same issue, so I have blocked their number to avoid future conflicts of them being rude over the phone.10. I managed to find another property to save my life and career, but they refused to give references by not answering phone or email.ConclusionThey have very good properties in excellent locations, but their incompetence and bad manners and lack of maintenance or repairs are too bad that you should avoid dealing with them.If you decide you still want to deal with them, take a very good look at the place before paying and test every appliance and equipment before moving in and if something major is broken like a door or window don’t move in or pay before its fixed, because they don’t provide an inventory list and they will charge you for everything that is broken when you are leaving.Google reviews are misleading because they are all positive reviews if you check other websites you will find people complaining about the same things.

Yossef · 22 March 2021

★★★★★ 1/5

Trustpilot

I used Leaders (Derby) for a tenant…

I used Leaders (Derby) for a tenant find only service. This process was no brilliant, but it did go through and was not my reason for the poor review. It is now over 12 months and I have a new tenant through another agency. However Leaders continued to harass me about an EICR certificate (which I have provided through my new letting agent), At first stating they would complete the EICR and charge me if I did not reply (even though they did not manage the property), and after several emails saying that I have no dealings with them now threatening to report me if I don't send them the report! They are all working from home, so I find it difficult to talk to people who email me, I have asked for confirmation replies to my answers which never come. I would advise against anyone using them, I certainly never will again. They are very nice, but incredibly incompetent.

Edward · 19 March 2021

★★★★★ 5/5

Trustpilot

Helpful

Selwyn responded quickly and was very helpful with organising a viewing hassle free

Luke · 20 June 2026

★★★★★ 1/5

Trustpilot

Not to be trusted

LUTON branch. Sadly not to be trusted, confirmed check out all fine 5th March and advised funds would be released that day. Chased 10th March, to be told they’ve lost our deposit which they’ve had for 7 years and we’ve given them a copy of TDS document. Today’s phone call “it’s with my manager” and no return phone call as requested. Update, 5 days later still no refund and they cancelled our deposit security insurance policy without telling us. Avoid.

Steve · 17 March 2021

★★★★★ 5/5

Trustpilot

The team at leaders were exceptional…

The team at leaders were exceptional especially Kate who was very friendly and assisted us with any issues. Thankyou Kate :)

Claudia · 11 November 2022

★★★★★ 5/5

Trustpilot

Leaders in Ipswich is very excellent…

Leaders in Ipswich is very excellent and absolute helpfull for finding a home for us. Thank you so much leaders. Thanks Marcus and Abi.

MABLE · 6 July 2022

★★★★★ 1/5

Trustpilot

Hi my name is Lionel I do rent from…

Hi my name is Lionel I do rent from leaders Worthing on 21/10/2020 I have complained to Liam Pierce about state of garage and electrics being update in all garages except mine as is last and we are foreigners We been in the property for almost two years I’m almost 63 years old my wife works in a care home long hours but we get and e- mail from Liam saying that someone send e-mail to landlord in a block of 25 flats on March the 9/3/21.Saying that we smoking weed on flat he was in top of that but he has ignore our complaint on February the 15/3/21 about water leak plumber needed also storage heater broken and garage nothing like they did promise door falling apart no electrics so no electric doors as it was promise Well not happy how leaders only acts on behave of landlords

Lionel · 10 March 2021

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE However unprofessional leaders behave…

However unprofessional leaders behave you cannot leave,you are stuck with this awful company until your tenant leaves your property. We now have to put up with a property manager that in the past has been nothing but trouble and we have expressly stated that we do not want. Leaders do not work for their landlords or tenants only themselves their main concern is how much money they can get out of all of us. Do not like their no deposit scheme and have expressed concerns about it and told them that we do not want but still have been pressurized into having tenants on it. Please be aware and avoid

Steph · 8 March 2021

★★★★★ 5/5

Trustpilot

There whole letting process has been…

There whole letting process has been stress free

Esenam · 24 July 2026

★★★★★ 5/5

Trustpilot

Larissa was so helpful.

Larissa was so helpful and gave us great advice. She responded really quickly to my email and was very understanding. Thank you.

Karen · 28 September 2022

★★★★★ 1/5

Trustpilot

Leaders does NOT CARE

Leaders does NOT CARE. They did not care when they delayed our entry into the property having confirmed a date, meaning we had to look for somewhere to stay within 24 hours for my wife and 3 month old baby until the property was ready. No apologies, no options offered. Also, had to put into storage all my belongings until the property became available. Hundreds of pounds spent for accommodation until the property became available as well as for the storage, which I then have to move myself. Leaders did not care.It took 2 months of continuous phone calls and emails to get the property into a liveable state. The property was dirty despite they claimed it had been professionally cleaned, something I reflected on check-in report. 2 months before they finally removed the shower screen which was broken and presented a health hazard, they clearly did not care.After 3 months of insisting about a key into the utilities room, had to get a key cut from one of the neighbours. Seeing the lack of interest, responsiveness, professionalism and overall apathy, we realised that anything that needed done would have to be done by ourselves as Leaders did not care.Although it is not Leaders responsibility, the lift did not work for 3 months. Not having the use of a lift with a baby is quite inconvenient and asked Leaders if they could help by also phoning the building management. They may have helped if they cared.It has been an awful year living at this property (mis)managed by Leaders, and even on check-out had issues with them, as they tried keeping over 600 pounds from the deposit. After continuous delays, as expected from them, it was not until I mentioned taking them to Small Claims Court that TDS was involved and managed to get some of the deposit back. Following their overall attitude and ways of working, with continuous delays, it is not until February this year (left the property back in September), that we have managed to get our money back and feel I can finally close this dreadful experience which I would not recommend to anyone.Given the amount of Estate agents in Woking, and the amount of properties available, it has been simple to find an alternative to Leaders. Hopefully, if enough landlords and tenants choose not to have to put up with Leaders, there may be a time when Leaders may start caring.

David · 7 March 2021

★★★★★ 1/5

Trustpilot

Our experience with Leaders has been disappointing

Our experience with Leaders has been incredibly disappointing.

Sully · 24 July 2026

★★★★★ 5/5

Trustpilot

Very nice people and was very fast…

Very nice people and was very fast through the tenancy and keeping us updated during the tenancy updates

Darcy · 12 May 2026

★★★★★ 5/5

Trustpilot

Helpful for first-time renters

Morgan was very helpful and reassuring to us as first-time renters and got everything ready for the move in just a week, thank you :)

Nadia · 17 May 2022

★★★★★ 5/5

Trustpilot

Very polite and professional

Megan · 20 August 2026