Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

I was looking for a flat

I was looking for a flat. Although nothing suitable was available, interacting with Leaders was pleasant.

Ram · 16 June 2026

★★★★★ 1/5

Trustpilot

Let a property through Leaders via…

Let a property through Leaders via their office Outlook in Stratford.Although letting team in Stratford let the property, admin team are abysmal i.e.-Tenancy agreement has not been properly drawn up- Only received a statement re their Fee's on the 7th day of the tenancy after I made a complaint- Still haven't received any money- Still haven't received information required to protect the tenants depositIf the above wasn't bad enough, the admin team used untrue statements such as "we cant send information requested, as this will break GDPR rules"Trust pilot shows 43% of reviews for this company is at the lowest rating. I totally understand why.Landlords do not use. Admin team do not deserve a single star.

Sanjay · 21 September 2021

★★★★★ 5/5

Trustpilot

Rob Perry is decent

Rob Perry is decent, friendly and provided an excellent service. He smashes the competition and excels as high as the excel building meaning he has room to grow, but I love him so he gets 5 stars from me⭐️⭐️⭐️⭐️⭐️

Gecko · 22 February 2024

★★★★★ 5/5

Trustpilot

Special shout out to Amy

Special shout out to Amy! She was so helpful and explained everything we needed to know and more. She went above and beyond! Highly recommend!

Robyn · 13 September 2022

★★★★★ 5/5

Trustpilot

As a Landlord

As a Landlord, I have worked with the Leaders team since 2017 and they have always been on their game. From looking after the property to managing tenants, I cannot fault their service.Their back office staff are also great. Recently, I had a query on an invoice to which Jo from their accounts team called me to explain and rectify my concern the same day - super customer service!

Richard · 9 February 2023

★★★★★ 5/5

Trustpilot

Really easy to communicate with very…

Really easy to communicate with very professional amd friendly team

Carla · 28 July 2026

★★★★★ 5/5

Trustpilot

Vikki Goodwin, exceptional property manager

My 5*review is for Vikki Goodwin who has been my property manager for many years now, her service is exceptional, she’s is very efficient and always on hand by email or phone to help. She’s been amazing. Thanks for all your hard work Vikki!

Jennie · 12 September 2024

★★★★★ 5/5

Trustpilot

Thank you, great service

Charmaine has been a fantastic help, always quick to answer any questions or queries and makes the whole process feels simple and straightforward. Thank you.

D · 9 September 2022

★★★★★ 5/5

Trustpilot

Katie was absolutely great…

Katie was absolutely great throughout the whole process. Very helpful and always had the information to answer any questions I had. Couldn’t recommend her more.

Jamie · 9 September 2022

★★★★★ 1/5

Trustpilot

Extremely disappointing experience

Extremely disappointing experience with Leaders Southampton.

Ben · 24 August 2026

★★★★★ 5/5

Trustpilot

Glenda is awesome :) really happy with…

Glenda is awesome :) really happy with the service I’ve had from leaders. Never an issue or a hardship when making a a request. Thanks Glenda :) leaders Ipswich

Chris · 4 March 2022

★★★★★ 5/5

Trustpilot

Very good experience from the leaders…

Very good experience from the leaders team especially Mr Malik. Good service

Athul · 14 July 2026

★★★★★ 5/5

Trustpilot

Very solid, quick service!

Very efficiently handled and answered all my questions during the referencing process. I would recommend leaders to others, and Kate Beale at the Worcester branch was especially helpful in keeping me up to date with each process of the application etc. Leaders provide a very good no-deposit option and work through applications nice and quickly. Very good service, thanks!

Scott · 19 November 2023

★★★★★ 5/5

Trustpilot

Kennedy- agent at Leaders Christchurch

Kennedy, agent from Leaders Christchurch lettings went above and beyond to help us rent our house. Super friendly and supported, always ready to answer questions, especially that we have been dealing first time with estate agents(previously I have rented from private landlord). Hopefully we will stay at the property more than 12 months, but if we have to, we definitely use them again. Big thank you to all crew at Leaders Christchurch!

Gosia · 18 October 2022

★★★★★ 5/5

Trustpilot

Fantastic customer service

I’ve been dealing with Leaders ever since I’ve moved to Oxfordshire 7 years ago, Sharon and her team have always been so helpful and reliable, I highly recommend them.

Natalie · 3 March 2022

★★★★★ 5/5

Trustpilot

This is my 1st time of using Leaders…

This is my 1st time of using Leaders and I am very impressed. Leaders are very professional, kept me informed, have good market knowledge and I have been very hands off, as required, in the process of installing a tenant into my property. The team (Kate, Chelsea, Jenny) have been great and proactively overcome teething issues that were always going to arise. I will be using Leaders again.

Carl · 10 March 2023

★★★★★ 5/5

Trustpilot

Prompt response to boiler issue

Abi was very prompt in responding to my boiler repair query and was in contact to let me know what was happening next.

Rachel · 23 November 2022

★★★★★ 1/5

Trustpilot

Poor service and no communication

From my experience, this is the worst service provider I’ve dealt with.. they don’t communicate with the tenant or amongst their team. They take very long to resolve queries after countless chasing yet they would have made most of errors being followed up and don’t apologise for it . They are only interested when taking money from you. I’d advise to avoid using their services at all cost, you will be financially and emotionally drained when dealing with them.

Sandra · 7 November 2021

★★★★★ 1/5

Trustpilot

Even Landlords should avoid at all…

Even Landlords should avoid at all costs! This is my 3rd month with Leaders now as a landlord. To start i was welcomed with a lovely unexpected £450 set up fee which i was never verbally warned off even though i kept on and on asking and have emails from someone in head office advising me what i should expect as my first month rent and i asked if any other fees should expect and that was certainly not listed but of course was in the very fine print! You’d think they would waiver such a fee after the agents themselves took over £3,000 worth of furniture for free!The first month my rent was late which made me incur interest charges, the tenant paid on time but Leaders couldn't even come up with a excuse. The accounts team just forgot to process the payment. Even though i was calling them daily, no one picked up it wasn’t done! Second month- my tenant actually approached leaders about a week before she didn't have Uk bank account so her work asked for an invoice so they could pay for her. It took them well over a week to provide them with one, 4 whole working days after the rent due day! They accused the tenant of not paying it as they couldn't locate it and basically said nothing i could do. This is now my third month and i’ve been under paid by the tenant and no ones even picked it up.I pay them £150 a month and their not even worth half of that. Avoid at all costs

Emily · 4 September 2021

★★★★★ 5/5

Trustpilot

Suzanne Cutler has been very…

Suzanne Cutler has been very professional, extremely responsive,and always keeps me updated on maintenance issues I've had with the property. I have confidence in Leaders as an estate agent and would always recommend them.

Eric · 12 April 2021

★★★★★ 5/5

Trustpilot

Leaders Tenant

We rented our flat from leaders in Colchester since 2022.I most say Julie has been very helpful.Anytime we have problems. It is sorted out right away.The flat is in great condition. We are comfortable here. No issues at all.

Jennifer · 16 February 2024

★★★★★ 5/5

Trustpilot

Top Star Team for Unstressfull Moving Journey

I had a great experience with this branch and Holly helped me with the speed of light whenever I need advice during my adventure of finding a new home to rent in Manchester. Every detail have been completed just flawless and I truly appreciate her effort. Finding a new home can be stressfull sometimes but I promise you will be in safe hands with this top star team.

Da · 9 March 2023

★★★★★ 5/5

Trustpilot

Phil was brilliant

Phil was brilliant. Went out of his way to help us and nothing was too much trouble. Charley was great too. Would definitely recommend and would use again !

Karen · 27 February 2022

★★★★★ 1/5

Trustpilot

One star for this "company" is too much

One star for this "company" is too much. The worst experience I had in the UK as a tenant. First of all, they pushed me to accept a "no-deposit" scheme they have, which requires regular payments of the tenant to them every month, by falsely claiming this was a requirement by the landlord (it turned out it was not). Second, before signing the contract for the flat they demanded an increase in my one-off payment to them, claiming the price agreed on the phone was old and has been updated. Third, they didn't care at all for a few problems that needed to be fixed in the apartment, despite my everyday calls to them asking for a solution. Fourth, they ignored my wish to be present during a scheduled flat inspection, and just used their key to enter when I was absent. I complained directly to the landlord about that last incident, and since he also had the worst experience with them he decided to stop his collaboration with them and hire a different estate agent.

Dimitri · 28 August 2021