Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Absolutely fantastic service

Absolutely fantastic service. I am so grateful to Aaron and Jayne. They quickly sorted my visa problem with home office which obstruct my tenancy application. They are very responsive and friendly. They work solution-oriented, I really appreciate that. Final day of my existing tenancy they put me in the new one which I really wanted. I can not recommend them enough. I can literally say more than a real estate agent. Thank you very much again.

Haluk · 26 May 2022

★★★★★ 5/5

Trustpilot

My experience of renting

My experience of renting through leaders was very nice, no issue at all during process. I want to specially thanks Jolanta, John and Lillian for not bothering me much and make my process of renting very easy. I am very happy to move in the beautiful house managed by leaders.

Preet · 1 June 2023

★★★★★ 5/5

Trustpilot

Dealing with Joanna Lawrinson is always…

Dealing with Joanna Lawrinson is always a pleasure, quick to respond to any issues and always incredibly polite and efficient.

Matt · 31 March 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

We had the worst time whilst renting with Leaders right from the beginning. Before it was made illegal to do so they were sneaking in extra charges all over the place. They never repaired anything when we complained about something going wrong. We lived in a house that was covered in mold. A rat got trapped in our water tank and died once after years of complaining that rats were getting into the wall space and nothing being done about it. We showered in the dead rat water after I had recently had a serious abdominal surgery. I got sepsis and ended up having to have a second surgery due to this. When they came to remove the rat from the tank the water was let out all over the floor and leaked like a waterfall down into our music room, covering our piano and creating even more mold. The windows had holes in for the whole time we lived there and the house was never warm. Even though we complained over and over they still felt it suitable to take money off our deposit when we left. They also refused to accept that we were unable to allow access at the end of our tenancy due to having to self isolate, constantly nagging us to let them come and take photos so they could remarket. They also gave my contact details out to third parties without my permission breaking GDPR rules. The do not care one iota about tenants. They just care about taking as much money from renters as they possibly can without looking after their properties. They are happy to let people live in poor conditions for outrageous costs. They ended up renting our old house out for £200 more than we were paying for it without doing any of the necessary improvements so some poor sod is now living in a mold infested house with holes in the windows, stains all over the carpets and rats in the wall space. Stay away from these letting agents.

Rebecca · 16 October 2021

★★★★★ 5/5

Trustpilot

Staff are understanding and…

Staff are understanding and knowledgeable

Akinsuwa · 3 September 2026

★★★★★ 5/5

Trustpilot

Big shout out to Cameron Salisbury​​​​

Big shout out to Cameron Salisbury​​​​Property Manager at Burgess Hill, he has been so helpful in answering my many questions he is an asset to Leaders.

Lindsey · 22 October 2024

★★★★★ 1/5

Trustpilot

Leaders failed to market my property as…

Leaders failed to market my property as agreed and informed potential buyers it was much lower. They did not progress the sale of my property effectively, putting me on hold for nearly 2 months. They failed to check the intentions of my buyer and chase their solicitors. They failed to communicate delay to the chain resulting in extra costs to myself and my seller etc... All complaints were raised and evidenced with emails, though they even failed to follow their own complaints process. Meaning I am still chasing for answers 2 months on.

Ian · 13 October 2021

★★★★★ 4/5

Trustpilot

Good

It is good service provider

Zulfiqar · 3 September 2026

★★★★★ 5/5

Trustpilot

Macy found really good tenants for my…

Macy found really good tenants for my property. Great work team!

Scarlett · 24 July 2026

★★★★★ 5/5

Trustpilot

Tierney is so very helpful and always…

Tierney is so very helpful and always gets things done. I am a landlord and she is always on the end of the phone, helping sort any problems or answering any questions I have. Leaders are very lucky to have her!

Michelle · 17 January 2024

★★★★★ 5/5

Trustpilot

Jade is brilliant at managing both of…

Jade is brilliant at managing both of my properties. Very professional and always finds great solutions to any issues that arise.

Pipli · 24 February 2023

★★★★★ 1/5

Trustpilot

Changed the gas and electric meters…

Changed the gas and electric meters without my knowledge when I was in the United states, I ended up with a 300 pound gas bill for one month at the end of my tenancy even though I wasn't in the property. No real problems while living in the property but leaving was a nightmare. Deposit scheme paid over 2 and a half years seems more of a scam than beneficial.

Geraint · 20 January 2023

★★★★★ 1/5

Trustpilot

STAY AWAY AT ALL COSTS

STAY AWAY AT ALL COSTS! NEVER HAVE I BEEN TREATED AS UNFAIRLY AND MISREPRESENTED LIKE I HAVE BY A COMPANY! THEY SECTION 21 YOU LEAVE YOU WITH NO HELP OR ADVICE, LET THE LANDLORDS HARASSE YOU! SEND YOU EXTORTIONATE END OF TENACY BILLS BUT GIVE YOU NO OPPORTUNITY TOO PUT THINGS RIGHT WHEN YOU HAVE HAD UNDER 24 HOURS TOO VACATE DUE TOO HAVING TOO GO INTO TEMPORARY HOUSING LET LANDLORDS ENTER THE PROPERTY BEFORE YOU HAVE HAVE FINISHED MOVING! LIE TOO YOU ABOUT CHECKOUT BEING DONE WHEN IT WAS LANDLORDS AT PROPERTY! DONT DO INSPECTIONS SO YOUR LEFT IN HEALTH AND SAFTTY ISSUE HOUSE! DIE TOO SERIOUS HELATH CONDITIONS AND UNDERGOING RADIOTHERAPY THEY LET LANDLORDS INSIST THAT WE LET SURVEYS BE UNDERTAKEN WHEN YOU HAVE NO IMMUNE SYSTEM UTTERLY APPALLING SERVICE! HAVING DONE THERE END OF TENANCY CLEANS AND NO THE PRICING ITS LAUGHABLE WHAT THEY HAVE LET SOMEONE CHARGE!

David · 11 October 2021

★★★★★ 5/5

Trustpilot

Jade

We deal with Jade, she manages all aspects of our rental properties.

Andrea · 17 July 2026

★★★★★ 1/5

Trustpilot

These people are very inefficient and…

These people are very inefficient and lack empathy, the staff do not work together and they are very unprofessional. They left me homeless knowing I came into the country with my family and nowhere to stay. Made me incur more expenses and has to pay huge funds to go their office and collect the house keys. Thing agreed upon before renting were not done. Just concerned about their money and sign making you execute documents without explanations. I can stay all day writing about my horrible experience with them. Please save yourself the heart ache.

Chinenyenwa · 9 October 2021

★★★★★ 1/5

Trustpilot

They will leave you Homeless

They will leave you HomelessEven if you pay the rent in advance, deposit and sign the contract and tenancy agreement, all references gone through do not assume you can move into the property when they suggest. They will give 24 hours notice before you move in to the property and alert you that you CANNOT move in until 3 weeks time despite the fact you are ready to just pickup the keys. This is because they do not undergo their cleaning/maintenace check until the day before you begin your tenancy - lack of service by Leaders.They do not offer any help/services, they lack empathy. I requested temporary accommodation because I am literally going to be homeless and their response was its not our problem. My suggestion would be to have a lawyer when dealing with Leaders as they provide illegal services and are willing to breach contracts. A unsafe letting agency to deal with (Others may be terrible but they are at least follow the law). AVOID AT ALL COSTS.

Jack · 6 October 2021

★★★★★ 1/5

Trustpilot

If I could give minus starts I would

If I could give minus starts I would, pathetic service.. my entire 6 months was hell.. never have I had so many property inspections durning covid I might add. Problem neighbour harassing me, and all they done was come do an inspection. I lived in misery for 6 months long. Although my lease is over my pain is still not over, the electric company was billing me after I moved out.. leaders billed me over £200 for cleaning a little studio. It doesn’t even cost that much to deep clean a 3 bedroom house, they demanding over £100 for a missing curtain rail.. just a random missing curtain rail that costs about £16 to end for 1.5 meter long.. and today have just added a new amount of 120 that the landlord has just decided he needs money from me paying rent for 6 months and the extra with the no deposit option wasn’t enough. Never have I heard or seen such rubbish.. my advise LEADERS HORSHAM keep walking passed until find any other agency.. 2 months after Iv moved out this is what m dealing with..Go rob some other tenants.. I’m the wrong 1. Please be careful and aware of what they are doing I’m not the only 1 who has had this issue..

Teagan · 5 October 2021

★★★★★ 1/5

Trustpilot

The worst agency that could exist in…

The worst agency that could exist in UK!! DISGUSTING SERVICE! Their property management is completely useless and mostly they forget that being a tenant means we are customers too, not just some homeless who just needs a place. Better stay with family, stay with friends, but never ever try to rent with Leaders, even if you have to pay £100 they will want £1000.No more words for this called “company”, you can’t call Leaders company anyway..they are all thieves.

Ana · 3 December 2021

★★★★★ 5/5

Trustpilot

Amazing experience with Luton team

Had an amazing experience with Leaders so far. Bilal and the team have been super supportive with every aspect of the move! Would highly recommend

Mekke · 22 September 2022

★★★★★ 5/5

Trustpilot

Lillie is amazing

Lillie, selwyn and Tim are amazing

David · 26 August 2026

★★★★★ 5/5

Trustpilot

Taylor was Excellent throughout my…

Taylor was Excellent throughout my purchase. She went out of her way to accommodate viewings and check ins during a long and complicated purchase process. She always listened to questions and concerns and raised these to the appropriate stakeholder eloquently and timely.

Rs · 20 December 2023

★★★★★ 5/5

Trustpilot

Ring Aaron!

Have just collected the keys for my new flat and am over the moon! Could not recommend Aaron enough, has been there to support me through the whole process and is always at the end of the phone! If you are thinking about changing home, ring Aaron!

Steve · 18 August 2023

★★★★★ 2/5

Trustpilot

Undervaluing and No one answering phone ...staff cuts

During lockdown offices were closed in Manchester but I've stayed with them for 2 years however after they suggested I put my rent up by only 5% after freezing it lasted due to lock down I did my own research and found and I could get at least 10% more. They constantly under value properties in order to get a tenant easily full stop in addition since the newer agent left I've been unable to get through on the phone and when I replied two emails I get an out of office from the part-time agent I wouldn't say they were terrible but they don't do as much as they can for the landlord and don't check the properties as far as I can see

Fran · 28 September 2021

★★★★★ 1/5

Trustpilot

Leaders Worcester Agent arrogant and rude

Morgan at the Worcester was incredibly rude and assumptive in doing a review of my income status. When I informed her of my basic income she immediately cut me off saying I did not qualify for the property without letting me complete telling her of any additional information. Rude, rude and made me feel extremely bad and reactive. Will never use Leaders if this is the calibre of service from the start.

Toni-Lee · 10 June 2019