Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,281 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,281 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
5/5
TrustpilotCredit to Katie
Thanks Katie for making things go so smoothly, Great property well happy, You are a credit to your company, Was a pleasure dealing with you, S R
Thank you again for taking the time to let us know how we did. We really appreciate it!
1/5
TrustpilotNot yet refund secuirty deposit even its been completed one month
Hello Sir,I have left the flat room, The Academy Hollystreet Luton, on 6th of Dec. 2021. I have sent an email many times to release the security deposit, but I haven't yet received it. The landlord has already given the approval to release the security deposit. Now a days everything is an online process. Please let me know how many weeks do you want to release the security deposit.I have sent an email many times to Mr. Malik from Leader Luton. Mr. Malik knows very well about the same.Awaiting your reply.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We have asked a senior member of the Property Management Team to make contact with you as soon as possible to discuss. If we need further details we will let you know.Kind regards, Customer Care Team
5/5
TrustpilotExtremely poor communication do not…
Extremely poor communication do not answer emails , not interested !
1/5
TrustpilotSTUDENTS do not touch this lettings…
STUDENTS do not touch this lettings agent. They are rude, do not answer emails or phones and do not treat you as customers paying a lot of money for rentals. You can not get anything done once you are in the rental property. They do not care if the home you have rented, because you couldn't view it through Covid restrictions, is unfit to habit. The house has mold, damp, disgusting floors, a squat would have been looked after better than this. Using students as cash cows. The agents and the landlord of this particular property should be ashamed of themselves.......Leaders, your reply is a standard (3 months late) reply. Actions are what is needed. You treat students like cash cows and your reply is not worth reading. Disgraceful
Dear AlisonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotOne star is generous
One star is generous. Honestly avoid at all costs. We sold our house through Leaders, we found them unprofessional from the very start. Our house was also up with another estate agents and they made very unprofessional comments about them.We only had a small chain but the move took 9 very stressful months during which we had ZERO communication from Leaders. We called and emailed on multiple occasions asking for updates with no response from them. The only updates we received were through other estate agents within the chain, they also commented how difficult it was to get through to Leaders.We weren't even told by them when our moving date would be. The only call we had from them was on the day to see if we had collected our keys.We've been in our house 6 months and we are STILL having problems with them due to payments that were supposed to be taken from money from the move. They didn't do this and have now landed us with a bill for thousands of pounds for the so called 'service' they provided.Absolutely shocking and no sense of customer care whatsoever.I left a review on their Facebook page, they have now hidden reviews on their Facebook so it can't be seen. Do not use them whatever you do.
Dear Jasmine We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We confirm that this matter has been addressed through our formal complaints process at Stage One. Should you remain dissatisfied with the outcome, please contact us to escalate the matter accordingly.Kind regards, Customer Care Team
5/5
TrustpilotThis was our first time renting our own…
This was our first time renting our own place had no idea of how the process works,thanks to Lilian and the rest of the time very patient with us , very helpful and understanding.this team was very accommodating Wil always respect great service.
5/5
TrustpilotLeaders Bedford… Simply Fantastic!
Moved in with Leaders Bedford yesterday, Chloe was fantastic! Super polite and helpful all the way through. Couldn’t have asked for a smoother transition into my new forever home.
Dear Vanessa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy agent Morgan was very nice and…
My agent Morgan was very nice and professional. It was my first experience of renting property in uk and I am absolutely happy with Leaders
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExceptional service..
Exceptional service... Anthony was so calm and confident he made the whole process alot less stressful than I thought it would be.. the whole office is a credit to the company
Dear Shelly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotIt was a good experience with…
It was a good experience with Ellie.She is very kind and understandable person.
5/5
TrustpilotVery pleased with the service they…
Very pleased with the service they provided me, Aaron and Mia were very helpful and I would recommend going through this agency.All the best to you guys,Angelo
Dear Ângelo,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAs always
As always , once again very good service from Leaders, in particular Malik. It is so refreshing to have continuity of staff, makes for much better customer service.
Dear Mary,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotCommunication isnt the best
5/5
TrustpilotThanks to Robert from leaders
Thanks to Robert from leaders who yesturday was excellent in his customer service to my crisis , Very prompt service and really nice genuine guy Thank you Robert and team for your prompt service to me
Dear Amanda,Thanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
TrustpilotGreat experience with Aleyna
Wow we had a great experience with Aleyna she has helped us a lot and we really appreciate her hard efforts :)
5/5
TrustpilotReally helpful helping me filling my…
Really helpful helping me filling my application
4/5
TrustpilotLeaders have been managing my…
Leaders have been managing my Buy-to-Let properties for about 15 years. During that time, they have upgraded their management systems considerably and are able to provide an efficient and effective service. Their management of my accounts has always been excellent, as has been their follow-up with tenants and attention to sorting out maintenance requirements by seeking alternative quotes and overseeing the work being carried out. I would highly recommend them to anyone seeking excellent property management services.
Dear Michael, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotOutstanding Service
I can’t praise Nick Cliffe from the Nantwich office enough. He was so helpful, friendly and professional. Nothing was too much trouble. Thank you Nick, you’re a credit to your team.
Dear Deborah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery friendly and welcoming staff would…
Very friendly and welcoming staff would recommend to most people
5/5
TrustpilotAlways helpful and not had any issues
1/5
TrustpilotWaste of time!!!!
They do not answer the phone they triage calls so you can never get hold of anyone. Total Time wasters went to look at a property the estate agent was useless the property was filthy dirty basically showed my self around When i asked questions got vague answers even after this because of my situation i put a offer in. He emailed me the next day to say he had spoken to Landlord had promised to give him a decision by close of play and he would phone me in the afternoon to give me an update. Did not phone me at all i called left a message to ring me nothing. Emailed the next day because i had still not heard anything He emailed the day after saying that landlord had decided to go with another offer total waste of time. Probably done me Favor as looking at some of these reviews on here disgusting.
Dear Craig Flook,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRobert Perry has been the…
Robert Perry has been the representative for our flat for many years now. And in that time he has been a delight to correspond with answering every queries with quick helpful and friendly responses. Looking forward to more years with him.
5/5
TrustpilotProfessional Property Management Agents
I am a Landlord and have used Leader Northwich for approximately 4yrs to manage a property for me.In that time the service I have received has been exceptional.Clear and precise communication. Always informing me of any updates.Carrie Dean from the Northwich Branch who I have been dealing with lately is a credit to “Leaders”Pro active on any issues. Taking all the problems away from me. Having a “Can Do” attituded.Giving me solutions not problems. Keeping in touch with phone calls and e-mails.I can recommend Leaders Northwich as a professional company that will take the headache out of being a landlord.Well done Leaders
Dear Mr James Welch,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good experience and very helpful…
Very good experience and very helpful and professional
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