1/5
TrustpilotNorwich Leaders avoid like the plague
The worst letting agent I have ever dealt with as a tenant.
Trusted Agent profile · BRACKNELL
Verified
Leaders Bracknell reviews
★★★★★
6,281 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,281 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Reviews
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDisgraceful
Disgraceful - Full of disgusting attitude. No-one wants to help. They are paid good money for a service, and they cant help. Do not waste your time or money. Better doing it yourself. Parents are retired and relied on Leaders helping but obviously not. Awful Derby branch.
Agent replied · 23 October 2024
Dear GeorginaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
1/5
TrustpilotCan't organize a viewing
Can't organize a viewingRecently asked about letting two properties in Manchester and was told they were unable to book two viewings on the same day. Fair enough, but when I went to the first one they were denied entry to the property and sent me back home pretty much with a shoulder shrug and a sorry. I'd driven 2hrs from Derby to attend the viewing so I was pretty annoyed.The following day I rang them up asking them to confirm that the viewing for the second property would actually be going ahead (they said it would) and while I was at it booked a repeat viewing for the first property on the same day, something I had initially been told wasn't possible.On the morning of the two viewings they rang me up to tell me that the viewing for the second property was cancelled because they'd been denied access to the property, when they asked me to confirm I'd be present for the second viewing I asked for some time to decide but they told me no and that I had to make a decision then and there. Of course I told them no and that I'd find another letting agent who can actually do their jobTL:DR this lot couldn't organize a pi** up in a brewery and have no respect for their customers
1/5
TrustpilotAwful experience
Tried getting shared ownership through them and was a joke from start to finish called as soon as the properties got added and couldn't get hold of them for level money emailed constantly and awful at responding to the point I had to go on the helpline online over 5 times. Was told I'd be a priority and then told there's a waiting list even though they were added on right move, waited a week for an affordability check to them be told I can't even get one after turning other properties down will NEVER go through this company because of this was absolute shambles and really disappointing
Agent replied · 20 September 2023
Dear Chloe,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotA smooth and positive experience from…
A smooth and positive experience from beginning to end. Great communication, helpful advice, and a professional approach throughout. Highly recommended.
5/5
TrustpilotFantastic service
After my stepdad passed away suddenly I contacted Paula at the Northwich office who was fantastic, so supportive and helpful whilst we sorted my stepdads possessions and cleared the apartment. Would highly recommend Paula and this company if you are looking to rent, exceptional customer service at such a difficult time
3/5
TrustpilotI just felt there wasn't enough…
I just felt there wasn't enough 'pushing' I was doing everything I physically could to move before Christmas and all parties were aware of that and were on board but we didn't complete until Feb 7th. Every time I chased Leaders and Lifetime Legal, (which was daily) pretty much the response I got was 'we have emailed the buyers solicitor and are waiting to hear back, we will chase again tomorrow' PICK UP THE PHONE!! Because of the delay, I was away from my wife and baby for 5 weeks and to me, that is not acceptable.
Agent replied · 20 September 2023
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent customer service
Very efficient staff at the Woodbridge branch. Always very professional and helpful. A big thank you to Ryan and Hannah for keeping meupdated daily on the progress on our application.
Agent replied · 20 September 2023
Dear Michael,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAbsolutely appalling - Landlords Avoid
Absolutely appalling. If you're a landlord I would avoid at all costs. I have been using their rent collect service for 3 years. They have tried to sneak on additional charges to my statements, not once but twice. They are terrible at finding tenants. They told me they had secured a tenant and on the day she was moving in, told me she didn't pass her referencing, but still strong armed me into letting her move in, 6 months later she couldn't pay rent and had to move out. After that they didn't find me another tenant and left the room empty for 5 months, until I finally decided to take my business elsewhere. Oh and when you do try to leave they squeeze you for all the money they can.
5/5
TrustpilotGreat customer service
Erin was so friendly every time she contacted me, very helpful and didn’t mind answering my questions. Great customer service, thank you.
Agent replied · 20 September 2023
Dear JenniferCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJade was on point with what I needed
Jade was on point with what I needed. I emailed her in the morning with boiler problems and she had someone round within 2 hours. Very impressive
Agent replied · 20 September 2023
Dear TanyaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Trustpilotuseless lazy sales people
useless lazy sales peopleI am a keen buyer, but to get info out of sales agents like Megan -southampton is like drawing blood out a stone. Ridiculous. If you going to invest in a property you think that rental income - service charges and length of leasehold would be very important to a buyer BUT no you cant get that info-its obviously to much effort involved - why not put the info in your property advert. UK estate agents are the laziest salespeople in the world and actually in other sales as well I have found as well. No proper contact details - WHY?? So frustrating
Agent replied · 20 September 2023
Dear Andrew,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotHelen and Chloe and the team at leaders
Helen and Chloe and the team at leaders were excellent in their service in renting my property. I would not hesitate to recommend them to anybody. I will also be using them again.
Agent replied · 20 September 2023
Dear Carole Francis,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWas really helpful and kept me upto…
Was really helpful and kept me upto date with everything
5/5
TrustpilotVery reluctantly approach leaders again…
Very reluctantly approach leaders again as they were marketing a property Wwe liked and needed a quick turnaround after a disaster of a move with Cavender estate agentSophie burgess has been very helpful and went out of her way in helping us securing this property Thank you
Agent replied · 23 October 2024
Dear MabsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating! We are very happy we could provide you with a positive customer experience.Many thanksCustomer Care Team
1/5
TrustpilotAwful company!!
Would give them 0 stars if this was an option! Looking to rent a property in a new area, explained we are travelling 3 hours to view and they assured me that they will complete all viewings prior to proceeding with an applicant. They have rung up 2 hours before the viewing when I am already nearly 2 hours into the journey to say they have just taken a holding deposit and the viewing is cancelled....
Agent replied · 20 September 2023
Dear Ryan We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI have nothing but good things to say…
I have nothing but good things to say about everyone in the Hitchin office. What a great team. We had booked to view a house which on viewing wasn't right for us. Helen (showing us around this property - from Leaders) took the initiative to show (online) us another property, nearby, in our budget. We booked in for a viewing a few days later and it was perfect for us. We are now week 3 living in the property and love it. Both myself and my partner have said we've never slept so well before in our lives. Must be the right home for us.Effortless, seamless, communicative. Thank you
Agent replied · 20 September 2023
Dear Victoria,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCompliment for Molly at Leaders in Brighton Marina…
We have just recently moved into our new property and were very impressed by the service provided by Molly. Molly was very professional and kept us updated throughout the leasing process. She has a positive approach to her work and always greeted us with a smile on her face.
5/5
TrustpilotFantastic estate agents
I had a viewing at a property in Dunstable 2 weeks ago . I was met by two lovely young ladies Molly and Lauren who showed me around the property. They were very professional and I did not feel rushed unlike some other company’s I have viewed houses with , they gave me all the relevant information I needed and felt like if I had any further questions I could easily reach out . Fantastic estate agents highly recommend
Agent replied · 20 September 2023
Dear Emma,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotAmazing
Amazing, This company goes above and beyond cannot fault them as a tenant. Even when I have had minor issues they are prompt to get things sorted and liase well between contractors myself and the landlord. It is so nice not having to stress they are just a phone call or email away. When my landlord said they didn't want to renew the tenacy they were sure I got plenty of notice and found me a new property with one of their existing landlords. They just go above and beyond., so glad that I get to rent another property managed by them again.
Agent replied · 20 September 2023
Dear Mrs Sarah Lambkin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI have had Leaders managing my property…
I have had Leaders managing my property for over 2 years and am so satisfied that I brought another property over to them. I would particularly mention Jo Lawrinson, who I personally liased with over a very difficult period. For nearly 12 months a tenant refused to pay rent, citing the Pandemic, and subsequent to that was demanding and trying. Jo gave me every assistance and was professional, patient and thorough in all that time. I'm very pleased with the service I received and have recommended Leaders to friends. Thank you L. Norbury
Agent replied · 20 September 2023
Dear Lester Norbury,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotShannon from croydon
Shannon from croydon. Amazing agent. So welcoming. Presented the house beautifully. Amazing person to have on your team.
5/5
TrustpilotThank you
I would like to thank both Honey and Lucy at New Milton for dealing with my unexpected change of tenancy efficiently and professionally. They helped make the move as stress free as it could be and were timely with their communications keeping me fully informed of progress. Well done girls 👏
Agent replied · 29 August 2024
Dear PennyHoney and Lucy are happy they could provide a positive experience for you thank you for the feedback.Many thanksCustomer Care Team
4/5
TrustpilotLillian was outstandingly helpful…
Lillian was outstandingly helpful throughout the entire process of starting a new tenancy. She patiently answered all my questions about how the system works. I'll upgrade this review in future in the hope that they will continue to do a good job.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want Leaders Bracknell to help?
Send Leaders Bracknell a message.
