Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

Really amazing customer service whilst…

Really amazing customer service whilst searching for a property, Libbi was really attentive and extremely pleasant to deal with! I would definitely recommended Leaders. Thank you Libbi for the great service provided.

Megan · 24 March 2022

★★★★★ 1/5

Trustpilot

Renting from Leaders Sevenoaks is a Nightmare!

We’ve rented from Leaders in Sevenoaks for 7 years and in the last 3 or so they’ve gone totally downhill. You used to get quick responses for maintenance problems now you don’t get any response and you have to email about 10 times then you might get a response but nothing ever gets fixed anymore, just empty promises of “we’ll send someone round.”. For about a year and a half I’ve been trying to get my bathroom ceiling fixed and more recently we have needed a bath panel replaced, due to leaking taps. We will be waiting forever if it ever gets done at all. My neighbour, who also rents from them, is having terrible problems getting any help. They make you feel like you’re worth nothing and they just increase the rent every single year and you get less and less in return. I would absolutely not recommend them for renting!They always tell us and the neighbours that our landlord doesn’t want to pay for the repairs but surely, as the agent, they are liable to maintain your property?I’ve even emailed the manager (last year sometime) and have had absolutely no response! It is a terrible company that seems to do absolutely nothing!

HB · 24 March 2022

★★★★★ 1/5

Trustpilot

Not happy about customer service

Not happy about customer service . Few days ago I email the agency regarding the room for rent on the website. Two days after agency contacted with me if I still interested . I was happy for them to arrange the viewing . I was waiting another 1day and when I call them back I was informed the waiting for landlord to approve I was waiting another day and when I call them again I was informed the property are not longer available . Unprofessional and from point of me customer have to begging for property .

POLISH · 24 March 2022

★★★★★ 1/5

Trustpilot

Absolutely appalling

Absolutely appalling. 4 years of repairs not being done, passing the buck and injuries to our children. Would honestly not recommend them to my worst enemy. Will be so glad to be in a new home and glad to be taking action against rogue letting agents and poor repairs by landlord.

Adam · 11 July 2024

★★★★★ 5/5

Trustpilot

We moved into our new house a month ago…

We moved into our new house a month ago . We have finally unpacked all our boxes and wanted to thank Josh for all his help and kindness with the process of us buying the property . Thank you Josh !Sue & Tam McGrath

SUE · 13 January 2024

★★★★★ 5/5

Trustpilot

Professional service

We rented a house through Leaders last month. Owen Gough was our agent and he was fantastic. The dealings were friendly and quick, no delays whatsoever. A professional service. Thank you.

Vinod · 13 May 2022

★★★★★ 5/5

Trustpilot

Very happy new tenants

Collected the keys to our flat yesterday. The team at Leaders Bitterne have been brilliant. Solved any questions we have had immediately. Thank you to Mia for a wonderful welcome yesterday.

Ashley · 10 May 2022

★★★★★ 1/5

Trustpilot

Absolutely at a loss and disappointed…

Absolutely at a loss and disappointed now. After living in a. run down property for two years, I finally moved out 2 months ago and still can’t get my deposit back. Emails and calls don’t help. I assume as I was not part of their ‘insurance scheme’,so now they are actively trying to pin on me all the repairs that the new tenants are trying to make them fix. Needless to say, l will probably avoid dealing with them in the future.P.S. Update after a week: nobody contacted me, more ghosting, and no money back!

Evgenia · 22 March 2022

★★★★★ 1/5

Trustpilot

Made my wife very uncomfortable

My wife and I viewed a property a short while back, with Matt, from the Leaders branch in Southsea. He made my wife feel really uncomfortable. She was wearing a knee length skirt and v neck blouse, her uniform from work. We asked if we could view the upstairs of the property, he said, 'of course, after you'. Half way going up, my wife looked back down behind her, to see this Matt half bending down, to what she believed, was him trying to look up her skirt. My wife didn't say anything at the time, but I could see she looked very unhappy and uncomfortable. I also noticed when we came out and walked to our car, he walked to my wife's side of the car and carried on engaging in conversation with her, whilst she was getting into the car, it didn't seem like normal behaviour and looking back, my wife is sure, he was trying, again, to look up her skirt when she was getting in the car. I did notice him looking towards my wife's cleavage and legs on several occasions throughout the viewing, but just put it down to him being a misogynistic pig. Very unpleasant and uncomfortable experience. I'm just glad she wasn't on her own, as was the original plan, due to me working, but thankfully, I managed to get a couple of hours off work. Not the kind of behaviour you'd expect from an estate agents.

Paul · 21 March 2022

★★★★★ 5/5

Trustpilot

Exceptional treatment

Selwyn and Aleyna showed us around a property and were exceptionally polite, informative and knowledgeable - thank you guys!

Sean · 17 June 2026

★★★★★ 5/5

Trustpilot

Very friendly service

Very friendly service. Nice agency.

Rolex · 21 September 2026

★★★★★ 4/5

Trustpilot

I was looking for a 2 bedroom flat for…

I was looking for a 2 bedroom flat for myself, but was lately very disappointed as I couldn't find any decent property. However, i was lucky enough to be contacted by the leaders team, who helped me find a property that suited all my preferences. The whole process was quicker and easier than I thought. The leaders team was indeed really helpful and client friendly. I would recommend leaders to everyone who is struggling to find a property. Thank you so much Leaders. Looking forward to move in.

Gloria · 17 March 2022

★★★★★ 1/5

Trustpilot

Call for everyone in london to boycott

Call for everyone in london to boycott@leadersforesthill, they are not a reliable letting agency. I have been in contact with them for the last couple weeks transacting for the tenancy of a new apartment, everything has gone on smoothly and my self and partner passed reference and affordability checks. I was supposed to get the keys to the new house yesterday and all of a sudden the landlord of the house is stalling on signing the tenancy agreement. I knew something was fishy and I kept my cool, kept providing all the necessary documentation they asked.All of a sudden and for no reason given, these people tell me that the landlord has decided not to go on with our tenancy just a day to when I am supposed to move of my current lease. As it is, I have been left stranded, with literally no place to go and no money to rent a new place and these people are telling me that l'd have to wait 3-7 working days to get my money £2800 total l paid and after much pressuring they' said they'd process in two days which I am sure is a lie and just a way of kicking me out of their office. They've left me with no alternative or option than to come call them out.@leadersforesthill @leadersforesthill @leadersforesthill is not reliable!!!!!

Tobiloba · 29 August 2024

★★★★★ 1/5

Trustpilot

Horrible experience

Horrible experience, they messed up all aspects of the tenancy ( I’m the owner of a property). We hired Leaders to fully manage our property and they couldn’t have been less useful. Not only that, they caused a lot of stress before, during and now at the end of the tenancy. They were not responding to my emails, they overcharged us, they made mistakes that delayed the tenants to move in, and they blamed us. They overcharged us again ( we were charged twice the check out fee) , and they confirmed to the current tenants that they could leave the property three days later than the agreed date without consulting us ( and this affects the new tenants check in). They are USELESS , I think I’ve never dealt with less incompetent people than them in my life!!! They are full of lies, lack of response and mess things up all the time. They have been taking our money for nothing , they are not worth a penny of the commission we have paid to them for a year! I’m not surprise the turnover of their staff members , every time I was talking to a different person. DO NOT CHOOSE THEM IF YOU WANT A SMOOTH TENANCY

Ana · 28 August 2024

★★★★★ 1/5

Trustpilot

HORRENDOUS

HORRENDOUS! Please, please avoid at all costs.am still waiting for my deposit to be returned 5 weeks after my tenancy ended.The property on moving in was dirty in poor maintenance, inventory totally wrong.Most repairs we done by as self even bought our own white goods. Been living in property for 11 years and they still trying to find the reason how to steel our deposit.Specially want to mention , Ben Heath​​​​ MARLA this guy probably doesn’t know what he’s doing here .4 weeks later after we moved out he send me a email with notice dates which is a complete wrong all most 6 weeks late than actually date.They can’t find anything wrong with the property because is a lot of improvement done so they trying to delay the moving out date just to steel your money.Just be aware you won’t be able to get your money back without going to court even if you got deposit protected.

Ingrida · 28 August 2024

★★★★★ 1/5

Trustpilot

Cambridge tenants, landlords, contractors avoid

They have a real problem with paying when they owe money. The experience I have had I cannot go into too much detail on because of legal issues. However, without being specific their Cambridge office is totally useless. They are constantly understaffed, the staff they do have are incompetent, uninterested and rude. The number of staff they turn over in a year is alarming with a new property manager every other month. It feels as though you are an annoyance to them despite the fact that they are paid to manage the property. I have been told that there are contractors who have had a similar experience with them but don't know if that is true or not. Whatever way you cut it they are making a fortune from tenants, landlords and contractors and they behave as though you owe them something.

Lexi · 27 August 2024

★★★★★ 1/5

Trustpilot

Let down badly by Leaders

Our tenants moved out after four years and trashed the house in that time. It was off the scale filthy, wilfully damaged and stank to high heaven, with what looked like bodily fluid stains on the carpet. Leaders staff, who were involved, all admitted this could not have happened during lockdown, that it was historic. In fact the house had not been properly inspected over time. The house had to be deep cleaned, decorated and new carpet laid.We asked the Worcester branch manager for compensation and we’re fobbed off for four months. Eventually we spoke to the regional manager based in Warrington who promised us £300 (a pittance)compensation on February 2nd. Still waiting on March 8th……..We feel so let down by everyone connected with Leaders. They certainly didn’t give us five star service!David and Lucy Bannister

Mr · 8 March 2022

★★★★★ 5/5

Trustpilot

Great estate agents

Great estate agents. Really open and honest. Helped me and my partner go from being homeless to renting a house. The staff, especially in the st ives branch are so incredibly helpful and our property manager A orvis has always responded quickly to any queries I had.

Spoopywoopy · 12 September 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Emily

Emily has been extremely proactive in helping us find a new home to rent. She has been very flexible and accommodating to arrange appointments for viewings too. She clearly listened to our situation by knowing what properties would be of interest. Keep up the great work Emily 😊

Allison · 2 October 2023

★★★★★ 5/5

Trustpilot

The experience was superb and Charlotte…

The experience was superb and Charlotte is the best. They receiption was exceptional and Leaders Team Hartshill thumbs up guys keep the fire burning

Francisca · 6 February 2023

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. By far the most incompetent company I’ve ever had the misfortune to deal with. Unbelievably poor customer service, and just plain rude. Difficult to reach the right person on the phone. Rarely does anyone actually bother to pick up the phone, they just bombard you with generic emails. And when they say they’ll call you back, invariably they don’t (I waited two days for somebody to call back, never received that call) Eventually got into the property (in the afternoon as the landlord apparently hadn't completed his documents in time despite the fact I'd already paid in full and been assured by Leaders that the keys would be ready to collect at 0930) to find it hadn't even been cleaned! In the middle of a global pandemic Leaders didn’t think it necessary to even do a basic clean! Luckily I’m not elderly and/or vulnerable!The toilet stank of urine, hairs everywhere, kitchen in a state, floor and sides covered in sticky residue, no lightbulbs, and even the buzzer didn’t work! Clearly Leaders hadn’t even bothered checking the flat was suitable to live in! Also, I was misled regarding parking permits - I was told to expect £30-£45 when in fact it cost £85. I’ve also had to deal with all the people they sell my details to constantly calling and emailing in an attempt to rip me off with their overpriced services (I specifically told Leaders I didn’t want their insurance and yet still they bombard me every day with emails). I called to complain about their services and one of the people I’ve been dealing with (you don’t get a dedicated person) literally blamed me, the landlord and the management company, and refused to listen to me or accept any responsibility. Embarrassingly poor.

Bruce · 2 March 2022

★★★★★ 1/5

Trustpilot

To avoid at all cost if you can

To avoid at all cost if you can. There are a number of issues with their administration of rental places, for one: impossible to have one dedicated person. The local branch and administrative branch are separated meaning it is very difficult to get someone aware of problem and are irresponsive. I had a number today issues with my rental. I did not agree with the initial assessment of the inventory. I asked about how to challenge it and follow the procedure, took picture etc. No one replied despite copying 3 addresses.check out inventory arrived and none of my earlier comments got taken into account and I finally received an email asking for payment despite taking the recommended cleaner . I had issue with hot water not working : 5 days to get someone despite their website proudly mentioning someone would come within 24h.The washing machine was broken at the start of the rental, it took 3 weeks to get someone.Overall, despite the fancy website and all the automatic emails, poor customer service and huge scam to get money out of renters for minimal work from the office. Extremely disappointing experience.

Annabelle · 1 March 2022

★★★★★ 5/5

Trustpilot

Renting with leaders

Being my first time renting a property I was really impressed with the service Leaders provided. My correspondence with the Loughborough/Quorn Branch was excellent and I would highly recommend them as a letting agency.

Anonymous · 7 November 2021

★★★★★ 5/5

Trustpilot

I recommend Leaders throughout their…

I recommend Leaders throughout their process, they helped us with everything and a big thank you to Jolanta and Kristian and the team

Adeola · 9 March 2023