Trusted Agent profile · Bracknell · Berkshire

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Duncan Yeardley Estate Agents Bracknell reviews

★★★★★ Excellent

1,544 reviews across 3 platforms

9 Crown Row, Crown Wood, Bracknell, Berkshire, RG12 0TH

Duncan Yeardley Estate Agents's office in Bracknell, Berkshire, at 9 Crown Row, is rated 4.9 out of 5 across 1,544 reviews on three platforms, including 1,197 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of two awards Duncan Yeardley Estate Agents won in 2026.

Google logo

4.9 / 5

1,197

Reviews on Google

This office

Facebook logo

4.8 / 5

149

Reviews on Facebook

This office

Trustpilot logo

198

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Bracknell office, from every platform, shown as written. First names only.

5/5

Google

We had to quickly find a new property due to my partner being pregnant, Vivien who assisted us throughout the process, was brilliant. She was extremely helpful and friendly, which is rare when there is a lot of demand in the industry. She made sure we were well looked after all the time, her advise was essential in the whole process. Duncan Yeardley Bracknell are extremely lucky to have such an individual working for them, this is what I call someone who has passion in what she does. We are very happy with our new property and definitely recommend the company either to buy, rent or sell a property. Thank you for everything

José · 3 May 2023

Agent replied · 25 October 2023

Thank you José, for the wonderful review and recommendation for Vivien and the team! We are so pleased we could help to find your next home and wish you every happiness there.

5/5

Google

Absolute first-class service from the team at Duncan Yeardley. We both sold and bought through DY and couldn't have been in better hands. The knowledge and expertise you expect from any estate agent was there in abundance but it was the level of care, attentiveness and passion that really wowed us. It's such a cliché but here you're not a number, they really look after you from start to finish and are available at all times to answer any questions or concerns you might have. A special shout-out to Lee, Judy and Gina (who is Superwoman in a DY disguise) who did everything they could for us and made our dream come true. If you're thinking of selling in Bracknell, don't look anywhere else than Duncan Yeardley.

Rhodri · 28 April 2023

Agent replied · 25 October 2023

Thank you ever so much Rhodri, for the wonderful 5-star review and feedback for the team. It has been our great pleasure to both sell and secure the purchase on your new home. We wish you every happiness for the future!

5/5

Google

We had been very badly let down by other Bracknell estate agents, in hindsight it was a big mistake on our part to go with agents offering lower fees. It was so refreshing to have Callum, Judy and Gina working on our behalf on the sale of our house in Old Tollgate Close. Always professional, they actually did what they said they would! Judy found the right buyer, Callum negotiated a good price. Gina worked hard to get the sale to completion (not an easy task).We would definitely recommend the team at Duncan Yeardley, they never forgot who they were working for!

Tracey · 28 April 2023

Agent replied · 25 October 2023

Tracey, thank you very much for the wonderful review and recommendation. We’re so pleased that with some excellent teamwork and by providing a great service we could restore your faith in estate agents!

5/5

Google

These guys are second to none. I found them originally when looking into buying a property and was impressed with their vetting process so decided to ask them to value my own home aswell. From there we came to partner with them on the sales of 4 new build properties in Bracknell which were marketed so well went on to sell before the build was even completed for more than the market valuation. Super smooth process all the way through from offer to sale thanks to an exceptional office team that made everything fall into place. Let it be said there is no way I won’t be using them again in the future for all my sales and lettings. 5 stars well earned and there’s should be a special category for 6 stars just for these guys alone.

Blindscape · 28 April 2023

Agent replied · 25 October 2023

Thank you so much for taking the time to leave this fantastic review for the team, it’s hugely appreciated. Thank you too for giving us the opportunity to work with you. We look forward to continuing the relationship!

5/5

Google

5-star service throughout. Professional, always available to help and very accommodating for all of our needs. Couldn't recommend highly enough, made the whole process so much easier. Thank you to all the staff at Duncan Yeardley especially Gina on the transaction support team. Lee.PositiveResponsiveness, Quality, Professionalism

L · 27 July 2021

Agent replied · 25 October 2023

Thank you very much for the fantastic 5-star review! So glad we could help to make the process go smoothly for you.

5/5

Trustpilot

Professional service with support.

Right from the first meeting the service was professional, polite and friendly. Throughout the process we were kept informed of progress/actions and sale proceeded with out any hitches. Marney always rang back if not available and was helpful throughout the process with any queries/questions we had. Overall a smooth and easy transaction.

Graham · 3 December 2025

5/5

Google

Vivien was very helpful, responsive and professional at all times.

Tim · 22 August 2024

Agent replied · 3 April 2024

Thank you for the wonderful feedback and 5-star review!

5/5

Google

Used Duncan Yeardley to rent a flat in Bracknell, and Vivien Read-Harrison was able to answer all of my questions and provide all information I had requested

Benjamin · 26 August 2023

Agent replied · 25 October 2023

Thank you for taking the time to leave a review for Vivien. We’re so pleased we could help with your search for a new home.

5/5

Google

Had a really positive experience, with Vivien helping action a small correction to the lease that was my omission and being responsive and helpful throughout, thank you!

Alex · 22 September 2025

Agent replied · 22 August 2026

Thank you so much for taking the time to leave such lovely, positive feedback for Vivien. We’re so happy to hear you felt she has been helpful and responsive.

5/5

Google

Liam at Duncan Yeardley was fantastic, he rented out my property quickly and efficiently, keeping me informed throughout. Professional, responsive, and easy to work with. Highly recommend! Thank you.

Ryan · 22 August 2025

Agent replied · 22 August 2026

We really appreciate having the opportunity to find a tenant for your property and we’re delighted to hear that Liam provided such a smooth and efficient service. Thank you so much for your kind review and recommendation, Ryan.

5/5

Google

Great down to earth and friendly estate agent.

A · 13 March 2026

Agent replied · 13 April 2026

Thank you for the kind words and 5-star review. We really appreciate you taking the time to share your feedback.

1/5

Trustpilot

Utterly useless

Utterly useless. Terrible communication skills. A different agent with each viewer. One turned up having locked her bag in another property. Another turned up 10 minutes late for a viewing (I was walking my dogs and saw). We had a very keen 2nd viewing who went away with lots of questions. These were never passed on to me and we never heard back from the people. Would not recommend.

LF · 26 September 2022

4/5

Trustpilot

Jessica Schofield was a star

Jessica Schofield was a star, really patient with myself as I work away and took me a while to do the guarantor process but she remained calm and helpful throughout the process

Jack · 24 March 2023

Agent replied · 22 October 2024

Thank you very much Jack, for your kind feedback for Jessica in our lettings team. We're pleased to hear she was so helpful.

5/5

Google

Callum and Lee were excellent throughout the selling process: they were friendly, professional and very knowledgeable about the area. What could have been a very stressful experience was made so much easier by their excellent communication and level of service. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Helen · 27 July 2021

Agent replied · 25 October 2023

Thank you Helen for the lovely, positive feedback and recommendation.

5/5

Google

We had an excellent experience buying our property through Duncan Yeardley! The team kept us regularly informed and were incredibly helpful, ensuring the process ran smoothly. Special thanks to Keith for keeping us updated and helping us get it all over the line!PositiveResponsiveness, Quality, Professionalism

Philippa · 27 July 2021

Agent replied · 25 October 2023

Thank you so much for the lovely feedback and five star review. It was our great pleasure helping to secure your new home.

1/5

Trustpilot

0 responsibility, 0 punctuality. They don't care about you

Very bad experience with DY and I won’t recommend them. 0 responsibility, 0 punctuality. All is good when you start with them. They call you, ask some questions, after that in 2 days or so they are calling you to organise the viewing. Everything is ok, just wait after you pay them the holding deposit. You are told to be called later and this doesn’t happen, so you decide to call by yourself: and surprise she( somebody from their team) just wanted to call you ( at 4 pm!! ) Ok, my patience was at the limits but i decided to wait . We had a deadline , and they didn’t respect it at all. Their emails came one in a day . Even if you sent them 5 , with the necessary questions . We just wanted to rent an apartment as soon as possible as we had the deadline . They couldn’t give us what we need , or the documents were unchecked, or they had unanswered questions with the landlord : So on and on . And when the deadline came we told them that we Had to found urgently another apartment , because the previously landlord had sold the house and we hadn’t nowhere to go , and we wanted our holding deposit back , where they answered in an short email , that they allready resolved all questions and if we want to move in we need to pay the rent in advance and it’s done , but they had forgotten that this was far from our deadline . To be honest this was 2 days after . And, they added that we “Withdrawed ” our application and they can’t return our holding deposit which was 200£. Shame on you guys, we lost our time and money on nothing. Aisha and Pamela are very unprofessional, probably they were working from home as we started our conversation everytime just in the afternoon. I don't know on what they spent this 200£ pounds as they weren't done nothing at all. Keep my money, hope you will get some professional courses on them.

Ina · 18 November 2020

5/5

Google

I have dealt with Jessica Schofield, Assistant Lettings Manager at Duncan Yeardley, and she has done an excellent job with the portfolio of properties. Easy to get hold of and to communicate with - highly recommended!

Mike · 25 October 2022

Agent replied · 25 October 2023

Thank you very much Mike, for the super feedback and recommendation for Jessica. We greatly appreciate the opportunity to look after the property portfolio.

5/5

Google

SO grateful for Duncan Yeardley! We were looked after by Anastasia and Callum who were both so on the ball and knowledgeable that I don't know what I would have done without them! They helped us get through things much quicker and took a lot of stress off of us. Honestly couldn't recommend them more. Thanks guys!

Tori · 22 August 2024

Agent replied · 26 July 2024

Thank you so much for the lovely feedback for Anastasia & Callum in our sales team. It's wonderful to hear that they helped to reduce your stress levels, and we really do appreciate the review and recommendation.

5/5

Google

Great experience with Duncan Yeardley from the time we started looking and even after we moved in. They pay attention to the details and have sorted a few minor issues we've had with utmost professionalism so far. Would highly recommend the services of Pamela, Caroline, Helen & Maureen. Thank you ladies.

Prajit · 26 October 2019

Agent replied · 25 October 2023

Thank you very much Prajit for the feedback and 5 star review. We're really pleased that you enjoyed working with the team here at Duncan Yeardley.

5/5

Trustpilot

Thank you

Thank you to Wiktoria & the team at D&Y Bracknell. They were professional, Knowledgeable and supportive from start to finish. I highly recommend them for anyone wanting to buy a property.

Bjorn · 20 January 2025

5/5

Google

I recently dealt with Mandy Mendham at Duncan Yeardley. She was extremely professional and was able to answer all of my questions. Thank you!

Leah · 18 October 2023

Agent replied · 25 October 2023

Thanks so much for the wonderful feedback and 5-star review for Mandy.

5/5

Google

I was recommended to use Callum White at this agency. Great communication, professional and trustworthy is what I found. I'm now happy to recommend them, without hesitation. Great experience!

Simon · 22 August 2025

Agent replied · 23 January 2025

Thank you so much, Simon, for your kind words and recommendation. We are delighted that you have had such a great experience!

2/5

Trustpilot

Poor service

Unfortunately I would not recommend the company to anyone, they cost us money as we took their advice, after the flat was sold they said one of their team had got confused and wouldn’t admit the thing that cost us money was their fault but they gave us ‘ a goodwill gesture‘ but still wouldn’t admit they were in the wrong. Very stressful process. The company say they kept us up to date but I have conflicting emails which came from them and verbally they said the agent got confused but not their fault. As they don’t own up to their mistakes I would avoid

Karen · 28 February 2023

Agent replied · 22 October 2024

We are sorry that you have chosen to leave this review. Our records show that you were kept fully informed throughout the process of selling your home, including updates on any changes of circumstance. For that reason, we are confident that we were not at fault and were only too pleased to secure the successful sale of your home.

5/5

Google

Friendly staff, follow-up on viewing requests promptly

Steven · 13 March 2026

Agent replied · 13 April 2026

Thank you so much! Glad you found the team helpful and friendly. Please don't hesitate to get in touch if there's anything else we can help with.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

The Trusted Agent 2026 results for Duncan Yeardley Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Duncan Yeardley Estate Agents Bracknell won awards at The British Property Awards in four years, most recently 2025.

British Property Awards winner in four years: 2021, 2023, 2024, 2025.

British Property Awards by year, 2021 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

About Duncan Yeardley Estate Agents Bracknell

Established in 1987, we are Bracknell’s most established estate agent helping homeowners, landlords, buyers and tenants in the Ascot and Bracknell areas. Owner Nick Thring took over the business in 2012. Never standing still, we soon expanded to provide a full suite of letting services too with Helen, Nick’s sister, and Charlotte, Nick’s wife at the helm. A real family affair! From a team of just two, the company has grown significantly in recent years to boast a superb team of local property experts. And, we’re not stopping there. In 2021 we expanded and now have an office in Ascot to help even more people with their home moves. We can strongly say our foundation for being local experts is solid. We’re local residents who play an active part in the community and our children go to local schools. Several long-standing team members have been part of our story for many years and we always encourage progression, development and training so our people are the best they can be. With our great culture and work ethic, we always put our customers at the heart of what we do. We’re lucky to have people who are genuinely passionate about property, and we’re often complimented for going the extra mile. We hope to do that for you too!

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Questions about Duncan Yeardley Estate Agents Bracknell

Has Duncan Yeardley Estate Agents won any awards?

Yes. Duncan Yeardley Estate Agents Bracknell won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agent in Bracknell and Gold for Letting Agent in Bracknell at The British Property Awards 2025, and 8 other industry awards since 2021.

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