Trusted Agent profile · Bracknell · Berkshire
Verified
★★★★★
1,238 reviews across 2 platforms
One Station Square, Bracknell, Berkshire, RG12 1QB
Part of Chancellors, see every office.
Chancellors's office in Bracknell, Berkshire, at One Station Square, is rated 4.3 out of 5 across 1,238 reviews on two platforms, including 885 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Bracknell.
Want every enquiry from this page to come to you only? Upgrade to View Agents
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
1/5
GoogleReally disappointing service. Viewed a property and returned to my car to find a parking ticket. Was not told by the estate agent that the road was permit only until the end of the viewing. No reference of this on the listing either. …
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleGeorgia has been really helpful, I would like to thank her for helping me out with the whole process!
5/5
GoogleJenny as an experienced client adviser with a highly useful knowledge, remotely helped me with patience and resolved the issue that I was stuck with on time which I am so thankful to her.
Hi Rahim, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookPoor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!
5/5
GoogleI have been dealing with Elizabeth Loew with regards to letting out my property and she has been a huge help. Always professional and friendly and has gone the extra mile in terms of gathering information I needed for a maintenance issue.PositiveProfessionalism
Hi Samantha, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.
5/5
FacebookIt’s a shame to read so many poor reviews when I have received excellent service from my property manager Tegan Ellis who has been trying to help sort out a repair for an oven. She has been incredibly helpful, polite and got the job done.
Well done Tegan!
5/5
GoogleI imagine it is rare one can say selling a property can be a pleasure, but my experience with Chancellors has certainly been so. Richard, I have found to be the consumate professional. Reliable and friendly, courteous and helpful, he has been a pleasure to do business with. Nothing is too much trouble and he shows a genuine interest and enthusiasm for his work . His committment to giving such amazing customer service is welcome and reassuring. Estate Agents don't always get the best press,but in recommending Chancellors here now, I hope it gives confidence to anyone considering making them their agent of choice. It makes for a good move!
5/5
GoogleI can't say enough good things about the team at Chancellors, Bracknell. Jake and John, in particular, helped make sure that our chain, which was beset by difficulties and stresses coming from the top of the chain, progressed through to exchange. Their service went above and beyond at every possible stage, from helping me word a letter to our vendors to chasing down responses when our vendors were causing delays, and much more besides. Also, we found it so refreshing to deal with an agent whose rates were fair and who didn't need to slate its competitors to win business. I will be coming back to Chancellors for our next property transaction, whenever that may be, and I would, without doubt, recommend them highly to anyone seeking a friendly, exceptionally proactive, polite and generally fab estate agency.
1/5
GoogleSunbury Chancellors- not professional at all. Very rude and intimidating. Booked a viewing twice, they sent me a confirmation email. I changed my schedule accordingly to make to the appointment and they called me just a day before to inform that the property is actively been considered by another party. The person who called , said that the viewing was mistakenly booked. I asked him to send me details for other properties in the area and I was again sent that particular property to view. Daniel the sales manager was very rude to me, when I had put an offer for a property. Parking my money with some other estate agent now.
5/5
GoogleI recently moved in to new property and I must say the overall experience so far has been very positive, I would like to appreciate the professionalism, punctuality and care for customer service showcased by Jack Salmon (Sr Lettings Negotiator) through out the entire transaction. This is from my experience so far that I would like to say that I would recommend Chancellors over any other letting agency in Bracknell and and Jack Salmon over any other lettings negotiator. He is great with follow ups and extremely polite and professional. In my past dealings with other agencies I had a very bad experience and experienced a lack of ownership at the end of other agents and agencies, Jack and Chancellors totally changed my perceptions. Good Job Chancellors and Great work Jack.
5/5
GoogleI am very happy to give Isabelle Jakovljevic a 5 star rating as she has been very professional and helpful in her dealings with me (the tenant) since I moved in. She has dealt with the issues I needed sorting with empathy and has sorted the matters out quickly and efficiently. Where she could sort the matter out she did so promptly, where she couldn't she delivered the message carefully and suggested alternatives which was helpful. A good ambassador for the business. Well done. Mick
5/5
GoogleI'm happy to give Rob Webb and Keri Harrison 5 stars for their constant professionalism. I had various maintenance issues this year which needed to be attended to. As soon as I informed Chancellors of the issues, Rob took immediate action and what impressed me most was how he kept me fully informed of developments and was able to manage my expectations throughout. It was the same with Kerri. When the time came for my tenancy to be renewed, she managed everything swiftly and efficiently and like Rob, kept me fully in the loop. Her email communications were a masterclass in efficiency and clarity. It's inspiring professionals like Rob and Kerri that make enterprises like Chancellors the well-deserved success they are.
5/5
GoogleI had the privilege to do business with Chancellors and in particular with Rebecca Joel. The service she provided was outstanding! She was very helpful, answering promptly to all of my question (and I had many), never forgetting a thing which we talked about or have agreed upon. I could always feel the positive energy that she emitted from every phone call we had or e-mail she wrote. I feel extremely lucky that I had this opportunity to work with Rebeca Joel.
1/5
FacebookVery dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.
1/5
FacebookThe worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.
Hi Sima, we are very disappointed to read that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks.
4/5
GoogleLeah is helpful and friendly, providing information swiftly. Hope that I can successfully rent a house through them.
5/5
GoogleI am a tenant and Emily helps me a lot during the process of renting a new flat. She is always keeping me updated and her service is great.
Thank you Irina for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant team.
1/5
FacebookI have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.
Hi Victoria, we're sorry to hear that you feel disappointed with our customer service. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks and we'll be in touch soon.
5/5
GoogleGeorgia has just given me a guided tour of a beautiful flat. She was very knowledgable about the property, didn’t rush me and was quite fabulous.
Thank you Francoise for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookAbsolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
5/5
GoogleInformative, friendly and professional and very helpful and Postive.
Hi Daniel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleFrancesca Deacon was really useful and proactive when we had maintenance issues. Thank you for your help!
4/5
GoogleFrancesca Deacon has been most helpful in sorting out issues related to my rented property. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Bracknell won Gold; Chancellors, Newbury won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Bracknell.
