Trusted Agent profile · Bracknell · Berkshire

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Chancellors Bracknell reviews

★★★★★ Great

1,238 reviews across 2 platforms

One Station Square, Bracknell, Berkshire, RG12 1QB

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Chancellors's office in Bracknell, Berkshire, at One Station Square, is rated 4.3 out of 5 across 1,238 reviews on two platforms, including 885 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.

Google logo

4.5 / 5

885

Reviews on Google

This office

Facebook logo

3.9 / 5

353

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bracknell office, from every platform, shown as written. First names only.

5/5

Google

Lucy Rayner has been fantastic in helping to solve the issues within the house, thank you so much Lucy! You deserve a pay rise.

Rebecca · 29 July 2022

5/5

Google

Felicity helped us with our property search and she was amazing. So friendly and always happy to help from the beginning! She kept us informed of any new properties that suited us, so we were very happy with her service!

Edris · 29 July 2022

Agent replied · 29 July 2023

Hi Edris, we are so pleased that you enjoyed your experience with us and left this fantastic review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Facebook

Excellent experience dealing with Chancellors. Important decisions such as buying and selling houses are not easy to deal with. Neil Ballard made our experience a pleasure. He was helpful from the outset, really attentive to our criteria and surpassed our expectations.

Barry · 1 November 2016

5/5

Facebook

I have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation. I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)

Charlotte · 31 October 2016

Agent replied

Thanks for the review Charlotte!!

5/5

Facebook

I came in to the Aylesbury branch and was dealt with by a man named Harry Price he was fantastic very funny and very helpful. Gave me all the information I needed and will be using them again. Thank you Harry

Karen · 31 October 2016

5/5

Google

Was very pleased with Dylan's service and communication. Highly responsive and professional nice man.

Olesia · 25 June 2024

Agent replied · 24 August 2024

Thank you for leaving us this great review Olesia, we will be sure to pass this fantastic feedback onto Dylan. We are delighted that you had such a great experience with us and Dylan!

1/5

Facebook

The worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!

Karolina · 20 March 2021

5/5

Google

Thank you Rebecca Chen at the Bracknell office for your hard work progressing the sale of my aunt's house. I appreciated your efforts to make everything go smoothly and as painless as possible with a cheerful attitude.

Cathy · 28 July 2019

5/5

Google

Good experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!

Ririh · 28 July 2019

5/5

Facebook

I tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x

Jimmy · 8 December 2016

5/5

Google

We are keep looking for rent a home but not success. Finally we can do it with the help of Chancellors. The follow up and services provide are very good. We are glad to find a home by them.

David · 29 July 2022

Agent replied · 29 July 2023

Thank you for leaving us this great review David, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

1/5

Facebook

We had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property. So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.

Roxana · 9 February 2021

5/5

Facebook

I would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.

Liz · 17 January 2018

1/5

Google

6 weeks after leaving a property which has had maintenance issues outstanding for years , I still have no sign of my deposit back Ridiculous level of bias towards landlords, and unacceptable levels of service towards tenants. Avoid if want to be treated with any respect or fairly financially.

Tim · 28 October 2020

Agent replied

Thank you for bringing this to our attention Tim, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to simon.butt@chancellors.co.uk? Thank you.

1/5

Google

Central Lettings Team is disgustingly snarky, unprofessional and rude. If you’re looking for an estate agent that treats you as a customer, forget these people. From start to finish the service I have received has been atrocious. Save yourself the hassle and avoid!!!NegativeResponsiveness, Quality, Professionalism, Value

J · 22 June 2021

Agent replied · 21 June 2024

Thank you for bringing this to our attention, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

5/5

Facebook

Phoned up with a general query regarding getting a mortgage and spoke to Paul Folley who was really helpful! Really happy that they are open a bit later as well so I could reach them outside of work hours!

Steph · 19 September 2017

5/5

Google

Very helpful and understanding of my situation, put me forward to the right place 😊 …

Kellie · 22 April 2024

Agent replied · 21 June 2024

Thank you Kellie for giving our Bracknell branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

5/5

Google

Estate agent was very helpful and insightful at delivering his service. Much appreciation to Mr. G.C.

James · 22 April 2024

Agent replied · 21 June 2024

Thank you for this wonderful review James we are pleased that you had such a positive experience with us and will pass this onto the team.

5/5

Google

Excellent service from Dylan. Very helpful with questions. :)

Zarri · 24 August 2024

Agent replied · 23 October 2024

Hi Zarri, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

I had a great experience with the Georgia during my house viewing. She were very professional, knew the property well, and answered all my questions.

Sridaran · 2 October 2023

Agent replied · 30 March 2024

Hi Sridaran, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Facebook

Your company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers. It's not right that you agree a fee with me then go back on your word! You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management! Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.

Richard · 25 November 2020

5/5

Facebook

Would just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!

Leah · 19 November 2016

5/5

Google

Emilia was very professional with the service that she gave us with our rental property. Everything was done smoothly and no hassle

Mel · 29 July 2022

5/5

Google

Chancellors were very helpful during my house search, the team was very attentive to my needs and time restraints. A special thanks to Matthew for his help securing my home! Would highly recommend.

Ciara · 25 July 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Chancellors Bracknell

Has Chancellors won any awards?

Yes. In The Trusted Agent 2026 awards: Chancellors, Bracknell won Gold; Chancellors, Newbury won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.

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Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Bracknell.

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