Trusted Agent profile · Bracknell · Berkshire

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Chancellors Bracknell reviews

★★★★★ Great

1,238 reviews across 2 platforms

One Station Square, Bracknell, Berkshire, RG12 1QB

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Chancellors's office in Bracknell, Berkshire, at One Station Square, is rated 4.3 out of 5 across 1,238 reviews on two platforms, including 885 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.

Google logo

4.5 / 5

885

Reviews on Google

This office

Facebook logo

3.9 / 5

353

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bracknell office, from every platform, shown as written. First names only.

5/5

Facebook

Jordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend

Alexa · 3 November 2019

5/5

Facebook

Austyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!

Sian · 27 September 2019

Agent replied

Thank you ??

5/5

Google

Fantastic service over a long period of time. Always available, and quick response and follow up much appreciated. Flexible and pro active, and always going the extra mile when required.

Christopher · 30 April 2023

Agent replied · 29 July 2023

Thank you Christopher for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

4/5

Google

They were very helpful here I was able to call and email and I would hear a response quickly Charlotte helped us out a lot with making sure everything was sorted so we could move in

Thirza · 2 October 2022

Agent replied · 29 July 2023

Hi Thirza, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Facebook

Very poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for

Justin · 14 May 2018

Agent replied

Hi Justin, we are very disappointed to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.

2/5

Google

Very good presentation from David to secure your business but in reality it does not live up to its promise. Very poor feedback, do not return calls, people they send for viewings are total time wasters or do not show up at all. Really can't recommend .

Jeremy · 28 November 2020

Agent replied

Hi Jeremy, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Google

This is mine and my boyfriends first time renting so we decided to go with chancellors as on the website, the properties were nicer. So we applied for a couple of viewings and we had Matthew Collins ring us. I can honestly say, he is fab! We can't fault him at all! He explained everything there was to know about renting a property, which was great. We viewed a property and we wasnt accepted first time so Matthew found another (and better place) to view. Now that we have been accepted for a property, Matthew has spoken to me about the next steps to take. He is polite, friendly, extremely helpful and I would 100% recommend him to other people. He has done an excellent job

Lucy · 6 August 2020

5/5

Google

Paul is great with helping me to sell my flat, polite customer service manner and great with updates. It’s really appreciated!

Izabela · 29 July 2022

1/5

Google

South East Property Management: Extremely unprofessional towards tenants. I was chasing them to sign the tenancy agreement for more than a month and they ended up completing everything 4 days before I moved in. They gave me the stress of my life. On my way to the property they informed me that they hadn't even booked an inventory check! They did that the next day with my things all over the place. Also the property I rent has parking included and when I told them the fob was not working they took a whole month to replace it. The parking was of no use to me for 1 month but they were happy to take the full amount of the rent. Only endless excuses on the emails on how the landlord is going to pay for the fob every week. They are breaching contracts and they don't care at all. If you want a decent service just stay away from them!!

Joanna · 29 July 2020

5/5

Google

I needed an urgent viewing of a property and Georgia at Chancellors was quick and efficient to act and met me at the property an hour later. Excellent, friendly and efficient service.

Matthew · 30 January 2023

Agent replied · 29 July 2023

Thank you Matthew for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

It all started great upon 1st contact, they were flexible with their scheduling and we were able to go visit the property all was going well. Then the communication broke down, I found myself making multiple daily calls for updates with many promises of being called back. We put an offer on the property and we had to continue to chase this up, then I requested we view other properties they agreed and then promised to call me back. Did I get a phone call? No, it has been four weeks since our offer was given and I have yet to receive a phone call. We went with Prospects letting and have been very happy with their prompt communication and are moving into our property very soon here.

Nicola · 9 July 2020

1/5

Google

It all started great upon 1st contact, they were flexible with their scheduling and we were able to go visit the property all was going well. Then the communication broke down, I found myself making multiple daily calls for updates with many promises of being called back. We put an offer on the property and we had to continue to chase this up, then I requested we view other properties they agreed and then promised to call me back. Did I get a phone call? No, it has been four weeks since our offer was given and I have yet to receive a phone call. We went with Prospects letting and have been very happy with their prompt communication and are moving into our property very soon here.

Nicola · 27 June 2020

5/5

Google

Casey from the property management team has been an absolute pleasure to deal with. All works and inspections have been handled promptly and efficiently for our rental property. We’re impressed.

Emi · 31 March 2023

Agent replied · 29 July 2023

Hello Emese, thank you for leaving this 5-star review, we are glad that you had such a positive experience with us. I’m sure our team would love to hear this wonderful feedback so we will pass on your message.

5/5

Google

I would like to say thank you for your Senior Lettings Negotiator Georgia for her help. She worked hard and updated me for the viewing arrangements. I appreciated her effort.

EE · 31 March 2023

Agent replied · 29 July 2023

Thank you for leaving us this great review EE Betty, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

The photograghs were lovely. They showed my flat off to look its best. I am happy with the all round service Chancellors have given me.

Linda · 12 August 2023

Agent replied · 26 August 2023

Hi Linda, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Everything was perfect during the process of renting my new home with Chancellors. I am also very happy with the assistant Joanna Mawson that quickly managed things and replied to us during this process.

Giuliana · 28 July 2019

1/5

Google

Almost impossible to say anything positive about Chancellors at all. A brief list of some issues faced over 1 year of tenancy: They accepted my offer on the property only to phone me back later to ask me to pay more, listing the property as unfurnished only to have be arrive on the day to several heavy items of unwanted furniture including a stained mattress, leaving me with no key to the utility cupboard or letterbox, leaving me with a broken radiator (the only one in the kitchen/living room) from November until July. If you can absolutely help it, rent with someone else.

Connor · 25 April 2020

5/5

Google

We were searching for a rented apartment in the area and Molly was outstanding in her follow up and communication

Ian · 29 July 2022

5/5

Facebook

I worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!

Duta · 6 December 2017

5/5

Google

Very good professional. Loved your service, thank you.

George · 25 July 2024

Agent replied · 24 August 2024

Thank you for this great review George!

5/5

Google

People who work at Chancellors are pretty friendly and responsible.

Andrii · 19 June 2024

Agent replied · 21 June 2024

Thank you for leaving us this great review Andrii, It would mean a lot to the Bracknell team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

1/5

Google

After being with Chancellors for two years, so glad our tenancy finally finished back in November 2019. I wouldn't recommend them to anyone, the worst estate agents out there. No respect, care or regard for tenants, they only care about money and the landlord's rights. The property management team in Bracknell never cared about us not having hot water for weeks, or that the landlord was continuously in breach of the agreement from start to finish. Greedy and unprofessional company.

Judit · 26 January 2020

4/5

Google

Responsive and clear in communications. Deal with queries and issues quickly and effectively.

Steven · 22 April 2024

Agent replied · 21 June 2024

Thank you Steven for giving our Bracknell branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

5/5

Facebook

I would like to say thank you to Joanna Mawson and Chancellors Lettings in Bracknell. Joanna provided excellent, friendly service and kept me informed through a very quick turnaround of tennants. Thanks again, Heather Fryer.

Heather · 7 June 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Chancellors Bracknell

Has Chancellors won any awards?

Yes. In The Trusted Agent 2026 awards: Chancellors, Bracknell won Gold; Chancellors, Newbury won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.

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