Chancellors Bracknell reviews

★★★★★ 5/5

Google

Had a brilliant experience with Chancellors. Stuart was so wonderful and kept us informed every step of the way!

Danielle · 1 November 2022

★★★★★ 1/5

Facebook

AVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!

Poppy · 7 September 2020

★★★★★ 1/5

Facebook

My sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID

Sophie · 7 September 2020

★★★★★ 1/5

Facebook

Absolutely useless in property management. I’m not sure what service I’m getting for the astronomical fee they’re charging but I’m starting to think I can do a better job managing the property myself from Australia. It’s taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, it’s costing me more money because guys turn around up to the property “without the right part” for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.

Gerrit · 31 August 2020

★★★★★ 5/5

Facebook

Good experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!

Ririh · 7 March 2018

★★★★★ 5/5

Facebook

This is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.

Dóra · 19 February 2018

★★★★★ 5/5

Facebook

I would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.

Alessandro · 15 November 2016

★★★★★ 5/5

Google

Danielle is very helpful, she arranges the contract for me to sign and replies my questions promptly. Thanks for her help.

Michael · 29 July 2022

★★★★★ 5/5

Google

Georgia was brilliant while I was pottering around imagining myself living there and planning where I would put all my furniture!

Jade · 29 July 2022

★★★★★ 5/5

Google

Gabriella Jones has been incredibly supportive during this gruelling six and a half month long moving process and has taken every turn for the worst in her stride, providing first class service throughout and retaining my trust and confidence. Thank you Gabriella for keeping this first time buyers dream alive through testing waters!

Sam · 29 July 2022

★★★★★ 1/5

Facebook

o whom it may concern, I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times. A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing. They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on the 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references. We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdrawn the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worry at all and that she was going to take care of everything and we could move on 9th July. As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more. We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE. I spoke to the manager, John and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS? The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER. I left my house on the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us. Now I am trying to get my money back for two days and I don't get a response. Finally I decided to take legal action and go to lawyers because it seems disrespectful to me.

Laura · 7 July 2020

★★★★★ 5/5

Facebook

Francesca Deacon has been dealing with my rental and has been superb throughout. She resolved all issues very quickly and was always very responsive to emails and replying to phone calls. Very good service.

Andy · 1 October 2019

★★★★★ 5/5

Google

Georgia Collingwood and Natasha Rones are just pure angels and worth their weight in gold . A pleasure to deal with both of them , hugely professional and hugely empathetic . They are both a huge asset to Chancellors . Thank you ladies

Andy · 19 June 2024

★★★★★ 5/5

Google

Very happy with the service provided by Chancellors and especially Zoe Pattersons. Very helpful and fast with my contract renewal.

Dennis · 29 July 2022

★★★★★ 5/5

Google

I have been in contact with Matthew Collins for a rental property. He has been very helpful, efficient and professional with a very human approach to helping me find my new home. He has been consistently dependable and shows a true understanding to my specific needs. I would recommend Matthew to my friends and family should they ever require his line of work.

Clair · 1 August 2020

★★★★★ 1/5

Google

They have a habit of 'passing the buck' - either to the landlord or to the tenant. Someone was going to call on Thursday - and they still haven't. That's two branches and the head office that must still be closed - or not interested in the customer.

Trevor · 31 December 2022

★★★★★ 1/5

Facebook

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 5/5

Google

Ethan was really helpful

Sujith · 1 December 2023

★★★★★ 5/5

Facebook

I have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help

Romy · 3 October 2019

★★★★★ 5/5

Facebook

I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Google

We had a great experience with Natasha from Chancellors. She’s incredibly efficient, always on time, and there’s never a need to remind her of anything. Every detail is noted the first time, no mistakes in paperwork, and she keeps you fully updated throughout. Truly professional and reliable, Highly recommend!

Reading · 30 May 2025

★★★★★ 5/5

Facebook

I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 1/5

Facebook

Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 5/5

Google

Extremely pleasant and friendly. Was a pleasure to talk to. Was patient and understanding when my toddler granddaughter interrupted and told me not to apologise as it was fine. I’ve spoken with other people at other companies and so many get huffy and impatient. I was pleased to find James.

Maxine · 31 December 2023