Chancellors Bracknell reviews

★★★★★ 5/5

Google

Wiktoria has been lovely to work with and is working her hardest to land us our forever home. Can't thank you enough.

Reece · 1 December 2022

★★★★★ 1/5

Google

If I could give no stars, then I would. We've been trying to sell a flat through chancellor's who talked the talk but clearly cannot walk the walk. Since being put on the market there has been one viewing (which we also don't believe happened due to timings), their advertising is shocking and they have put absolutely no effort into selling the property siting poor excuses to do with leases which other agents have confirmed is not an issue and also various other properties in the area on the market for more money with less on lease have sold recently. We have been trying to get out of the contract all week and have been quoted a ridiculous sum to get out of the contract early (supposedly for time spent and marketing but I cannot see how it equates to this amount given the lack of work done and effort put in ..) we are willing to pay this to get out of this contract with a frankly terrible firm however they are now ignoring us and not returning emails or calls but have taken it off the market so we're now in contract for no marketing.... We will be issuing a formal complaint once we are out of contract, if that ever happens.

Bekki · 10 July 2021

★★★★★ 5/5

Google

Paul, Richard, Lydia & Jenny Outstanding service. Customer service received that I didn’t think existed anymore. Thank you to each of you for your continued updates, the help I got from start to finish from the purchase of the property. The 4 of you, made this whole process at ease for me. I couldn’t thank you enough and hope you are recognised for your perfection in the way you treat your customers. So professional, kind and understanding. Thank you! JosiePositiveProfessionalism

Josie · 22 June 2021

★★★★★ 5/5

Google

Excellent service! Staff are very helpful!

Jing · 22 November 2025

★★★★★ 1/5

Google

I’ve moved into a property to find out 1 week later that there was a mice infestation !! I have a 1 year old baby so this has been a traumatic experience. They won’t return any money for fighting with pest !! No one wants to cover the fees of a ,fully managed’ property. It’s a laugh (or rather cry). All my new furniture - a brand new white sofa was full of mice droppings after just 2 weeks. Chancellors did nothing, the landlord pretended to do something but in fact he did very little - he only brought 1 decorator versus mine 10, bought only 2 mice poisons versus mine 6, he brought only 2 glue traps versus mine 40. I’ve spent over £500 to fight this problem, called in the pest control company and finally I’ve managed to stop them coming into the property (there’s still plenty living in walls and floors so it might be a matter of time for them to come back). 6 different flats moved out of this building over the past 6 weeks. It’s some kind of a nightmare. A ,fully managed’ property but yet I have to speak to the landlord in person and he is letting himself in and out of the property and mailbox whenever he feels like. They take photos of each property and all your belongings every 6 months - so intimidating. No wonder they’ve had such issues with the previous people who lived here. Watch out, I’m really disappointed.

Paulina · 28 May 2021

★★★★★ 5/5

Google

Great help when it came to urgent issues. Got the job done!

Thomas · 22 September 2025

★★★★★ 5/5

Google

Georgia is a lovely, caring person. She showed us the flats and answered all our questions. Thank you very much Georgia.

Beatriz · 1 December 2022

★★★★★ 1/5

Facebook

I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021

★★★★★ 1/5

Facebook

We had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency

Abbie · 4 May 2021

★★★★★ 4/5

Google

Klaudia has been excellent throughout the whole process, providing me with updates, checking in with me, and beinga source of information. A great help.

Aaron · 29 July 2022

★★★★★ 5/5

Google

Dylan was really helpful and explained the processes very well.

Jackson · 16 April 2025

★★★★★ 1/5

Facebook

Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ??

Joshua · 16 January 2018

★★★★★ 5/5

Google

Joanna has been fantastic during a very stressful time for myself. She has been quick and reassuring and has overall been absolutely fabulous

Becky · 2 September 2022

★★★★★ 5/5

Facebook

Jayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.

June · 19 October 2017

★★★★★ 5/5

Google

Excellent communication and great and getting things sorted

Michael · 22 October 2025

★★★★★ 1/5

Facebook

My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 5/5

Google

Brandon from sales, has been superb! Helped me through any questions or queries! Has kept me in the loop great communication! Would recommend!!

Adriano · 29 July 2022

★★★★★ 5/5

Google

James was very nice and very helpful.

Nico · 1 December 2023

★★★★★ 5/5

Google

Roni is professional polite efficient and very friendly

Christina · 1 November 2023

★★★★★ 5/5

Facebook

As a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan

Radhika · 16 February 2018

★★★★★ 5/5

Facebook

I want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!

Sónia · 16 November 2016

★★★★★ 4/5

Google

Renting with Chancellors really hasn't be as smooth as it should have been, however, Elizabeth Loew definitely made up for that. Initially I found it very difficult to get any issues at the property resolved until Elizabeth started to work on them. She was incredibly polite and showed a lot of sympathy and urgency to get the issues sorted. She'd also frequently call and email to keep me updated on what was going on, I honestly can't thank her enough! If you need to call Oxfordshire Property Management, I'd definitely recommend asking to speak to Elizabeth!

Josh · 11 November 2020

★★★★★ 5/5

Facebook

Lucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.

Geztel · 3 November 2019

★★★★★ 1/5

Facebook

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Emily · 13 October 2020