Chancellors Bracknell reviews

★★★★★ 5/5

Google

Great service! Emilia Williams is professional and helpful in following the rental process and quick feedback from our enquiries.

Sour · 29 July 2022

★★★★★ 5/5

Google

Great Estate Agents in Bracknell. Dylan ( One of the agent ) plays an important role in leading potential tenants to view any letting properties. Highly appreciated their hard work and effort.

HF · 19 November 2024

★★★★★ 5/5

Google

Jasmine is very quick to respond and has always been very helpful

Jessica · 31 March 2023

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 1/5

Facebook

This has got to be the worst Estate Agents out there. Not only do they lie with ease, forget they had told the same lie before and then repeat it a year later, if you want to rent property from them....please watch out. We rented a house from these Estate Agents in Bracknell about 1 year ago. You would not believe it but on the day we were supposed to move into the said property........we arrived to find items of previous occupants strewn all over the place, filth and waste and uncleared rubbish, etc. Not only did we have to force these agents to clean up the property but in the process they lost keys to the property and we could not move in for 10 days! When we did move in there were still blocked sinks and uncleared rubbish and so much destroyed in the property that we kept having to call to have fixed. Even after moving out of the property a year later the ordeal still did not end......these agents tried to swindle us of as much money as they could......something about paying inventory clerk extra and refusing to release any part of deposit until we had to make a complaint with the Deposit Scheme. Avoid at all costs, very unethical set of people. You would expect better from a bigger company but unfortunately not

Adaeze · 22 August 2019

★★★★★ 5/5

Google

Thanks Felicity for her prompt response and proactively providing us with useful solution in professional manner. Truly appreciated.

Josephine · 29 July 2022

★★★★★ 5/5

Google

Lucy was very helpful during the application process and was always available to answer any question i had.

Raymond · 29 July 2022

★★★★★ 5/5

Google

Gabriella was a star - in what was a long and difficult transaction it felt like she was the only party involved who was looking out for us as buyers, and if it hadn't been for her support I'm sure we would have pulled out long before we finally completed.

Felicity · 29 July 2022

★★★★★ 5/5

Google

I receive very professional, prompt, patient and kind responses and assistance every time I communicate with people from Chancellors.My experience has been great and would certainly recommend them to anyone willing to embark on letting or buying of properties. I have been hugely impressed. Gladys Nyoni

Gladys · 29 February 2024

★★★★★ 5/5

Facebook

Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 5/5

Google

Megan at chancellors has been so helpful since taking on managing our property. Any issues we have had have been resolved efficiently since she stepped in. She has been friendly and accommodating and I am very pleased she is now managing our property.

Laurence · 22 April 2024

★★★★★ 5/5

Google

Felt like Luis and the team did everything they could to help me, most appreciated.

Ian · 1 November 2022

★★★★★ 5/5

Google

Leonie Peacock I would highly recommend Leonie Peacock to anyone hoping to sell their property in the Warfield, Bracknell area. She has been outstanding on all levels, able to connect with a highly professional attitude but showing care and understanding during the emotional path which seems to be mandatory while buying and selling houses. She deserves to succeed in this field. Thank you

Rebecca · 28 July 2019

★★★★★ 5/5

Google

Thanks Felicity for her prompt response and proactively providing us with useful solution in professional manner. Truly appreciated.

Josephine · 22 June 2022

★★★★★ 5/5

Google

I am extremely happy with the service which i got from Chancellors team, specially "Heather Ncube". She is very helpful . Once again Thank you so much whole "Chancellors team" for your support. I would definitely suggest them to let property.

Swapnil · 22 May 2024

★★★★★ 5/5

Google

Thank you Matthew Collins for all your help with my Dads re location move this week. It was a stressful process for him, but you really pulled through and supported him in every way you could. Your professionalism and response times made the process feel less daunting. Best wishes for the future, Lauren and Ed.PositiveResponsiveness, Professionalism

Jason · 22 June 2021

★★★★★ 1/5

Facebook

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 1/5

Facebook

I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018

★★★★★ 1/5

Facebook

Horrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!

Jennifer · 4 April 2018

★★★★★ 5/5

Google

Huge thank you to Chancellors in finally helping us into our new place. After a tough time with other letting agents, we are finally into a home that we love. Special thank you to Matthew for keeping us in the loop during the process. He left me comfortable knowing that things were being taken care of! Thank you Matthew!

Laura · 19 August 2020

★★★★★ 4/5

Facebook

Excellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.

Zsolt · 22 March 2018

★★★★★ 1/5

Facebook

This is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.

Biswajit · 20 March 2018

★★★★★ 1/5

Facebook

Dreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.

Christine · 9 March 2018

★★★★★ 5/5

Google

Thanks to Zoe Patterson at Chancellors for actioning my request so promptly. Good service. Thanks again.

Eiry · 29 July 2022