Trusted Agent profile · Bracknell · Berkshire
Verified
★★★★★
1,238 reviews across 2 platforms
One Station Square, Bracknell, Berkshire, RG12 1QB
Part of Chancellors, see every office.
Chancellors's office in Bracknell, Berkshire, at One Station Square, is rated 4.3 out of 5 across 1,238 reviews on two platforms, including 885 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
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The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
GoogleBrandon was a great help through the process of securing our new home. Thank you Brandon
Hi Lauren, thank you for leaving us this great review. We will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GooglePaul was very helpful explain careful so I can understand what I was getting from Chancellor
Thank you for leaving us this great review Mariama, we will be sure to pass this feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleWe have contacted the Chancellors agents about requesting parking permit. Our agent was Samatha Burrows who helped us sorting out this. She was extremely helpful and quickly responded to any questions that we had. The whole process was not taking long thanks to her, she was always communicating to us in a clear and organized way. She was proving exceptional service during this request.
Hi György, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleHuge thank you to Chancellors in finally helping us into our new place. After a tough time with other letting agents, we are finally into a home that we love. Special thank you to Matthew for keeping us in the loop during the process. He left me comfortable knowing that things were being taken care of! Thank you Matthew!
1/5
FacebookRented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.
We are sorry to learn that we did not meet your expectations on this occasion during your tenancy. We are also very sorry to hear that your experience in buying a property did not meet our usual high standards. Please contact SeniorSupport@Chancellors.co.uk with full details so that we can look into this appropriately.
5/5
FacebookI would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional. Best regards, Monika Salter
Thank you for these kind words! Always a pleasure to help??
5/5
GoogleGeorgia was so nice and really helpful
Thank you for this wonderful review Claire. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI have recently had a change of tenant managed by Chancellors as I am based in Portugal, the management service has been second to none and would highly recommend anyone to use them. In particular Rebecca Joel & Stephanie Willett have proved to be a real asset to Chancellors, shining lights in the team along with Mary, Casey and Alice behind the scenes.
5/5
FacebookCasey Gramson (account manager) has always been very professional and performed tirelessly and diligently especially during a challenging time with a particularly tricky client. Her communication has been seamless, and she has followed through on all issues that were raised to completion, including ensuring all works were managed efficiently. She has been very consultative and highly reliable and assisted me with all enquires. Her detailed knowledge on all aspects (legal/contractors etc)has also been greatly appreciated. Highly recommended !
Well done Casey!
1/5
FacebookThis agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.
Hello Clare and thank you for your feedback. We're really sorry that you've been receiving these calls and would be more than happy to make sure you're suppressed on our system - please get in touch via seniorsupport@chancellors.co.uk with the number in question.
5/5
FacebookGreat customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !
Thank you
5/5
GoogleRichard Partidge was extremly helpful at locating the right properties for my slightly odd situation.
Thank you for leaving us this great review Paul, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookThese guys have been fantastic! We sold our house over the asking. They were all really professional and friendly - we'll done all team especially Sian, Harry and Amy @ Aylesbury Branch
It was a pleasure... you've been an absolute dream to work with and what a great end to get over over price.😄
1/5
GoogleWe currently rent a property through Chancellors Bracknell and have been constantly disappointed by both their lack of communication and the rudeness of the staff. Have not responded to emails and talk over you when speaking on the phone. I would stay clear.
Hello Jamie, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Bracknell branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleGeorgia Collingwood on the lettings team is a star. Always available or calls us back promptly. Answers all our questions and has helped us navigate our letting with ease.
Thank you Steve&Jill for giving our Chancellors - Bracknell Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleJasmine is very quick to respond and has always been very helpful
Thank you for leaving us this great review Jessica, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleWe have been landlords for more than 5 years and are amazed every time at how effortless the team make things. Rob Webb efficiently assisted us during this renewal of tenancy, responding to our messages promptly with professionalism and courtesy. All creases have been ironed out months prior to the renewal date and we cannot be happier. Thank you Rob!!
5/5
GoogleKERSTI GAMLIN I cannot thank Sharon enough for all her help and support throughout a tenancy swap which was not straightforward.She was always very prompt in returning e mails and phone calls to keep me informed of any progress made and always followed up on everything discussed.Chancellors are very lucky to have Sharon;she is a great ambassador for the company.
5/5
GoogleWe had our house on the market for a year and nearly gave up after 3 lockdowns a lovely man named Paul Hillyer came to visit us from chancellor’s not understanding why we hadn’t sold our lovely house we decided to put back on the market and with Paul and Lydia’s hard work we sold our house within two weeks can’t thank you both enough well done. Brilliant experience from chancellors.
Thank you Kym for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleIt was a great pleasure to collaborate with you. I am extremely satisfied at the moment with the support and information provided, the help and involvement... Thank you very much😇 …
Thank you Tatiana for giving our Chancellors - Bracknell Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleI am a tenant in a rented property that is managed by Chancellor's and recently had a plumbing issue Sunday evening. Monday morning I sent an email to Chancellor's about the problem. Got a reply promptly from Jasmine who managed to organize a plumber to fix the problem the very same day. Amazing organization, thanks for sorting our issue so quickly.
Hi Gabor, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleTanja Thank you so much - you have been absolutely fantastic from the beginning to the end of our property sale and for anyone going through a house sale - Tanja comes with the highest recommendation. Thank you again so much. Sarah
Thank you Sarah for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleGeorgia was very professional, gave information when asked
Thank you for leaving us this great review Elaine, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThe senior lettings manager Felicity is very helpful. She provided all the information we need and explained thoroughly to us. It is especially helpful to us as we will be newly immigrating to the U.K. Besides, she always provided prompt responses. We appreciate her effort.
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Yes. In The Trusted Agent 2026 awards: Chancellors, Bracknell won Gold; Chancellors, Newbury won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Bracknell.
